LampShopOnline Reviews

Name: LampShopOnline
Address: Carrwood Park, Selby Road, Garforth, Leeds, Leeds
Rating: 4.61

4.6 Rating 13,628 Reviews

92 %

of reviewers recommend LampShopOnline

4.6

Based on 13,628 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0113 8876270

Email:

help@lampshoponline.com

Location:

Carrwood Park,
Selby Road, Garforth,
Leeds
Leeds
LS15 4LG

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LampShopOnline 5 star review on 2nd March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lights were delivered to wrong address. Paid for guaranteed next day delivery for this service. Awaiting refund for delivery”

Helpful Report

Posted 1 year ago

Good Morning Louise, We are really sorry to hear this, If you could please get in contact 0113 887 6270 / help@lampshoponline.com so that we can rectify this, Kind Regards, Customer Services,

Posted 1 year ago

“Very poor communication regarding delivery dates and times. Even when ringing customer services there was no return call or email as promised. Product is just what I ordered. No issues there.”

Helpful Report

Posted 1 year ago

“Well I’m still waiting on advise how to return”

Helpful Report

Posted 1 year ago

Good Afternoon, If you could please give us a call on 0113 887 6270 or contact via email help@lampshoponline.com we would be happy to assist with this Kind regards, Customer Services

Posted 1 year ago

“Didn’t send promised e-mail confirming that the goods had been despatched. Goods placed in large box without any internal packing - only bubble wrap on outside of box. All bulbs were rattling but seem to work. Time will tell if they have been damaged.”

Helpful Report

Posted 1 year ago

“Unfortunately you did not have in stock so had to wait for my order happily though it did arrive today now fitted and working”

Helpful Report

Posted 1 year ago

“I did not order anything from you.”

Helpful Report

Posted 1 year ago

“Good service. The l.Lamps arrived on time and unbroken - thank you. However is there a more environmentally friendly way to despatch them that doesn't require so much bubble wrap? There are non-plastic alternatives these days.”

Helpful Report

Posted 1 year ago

Good Afternoon, Thank you for your review, We are currently looking into more eco-friendly ways of packaging, I am afraid due to the nature of the product, Extra packaging is required to ensure that your goods arrive in pristine condition Thank you, Customer Services

Posted 1 year ago

“Not the correct bulb which I ordered sorry”

Helpful Report

Posted 1 year ago

Good Morning Brian, I am sorry to hear that you have received the incorrect product, If you would like to give us a call on 0113 8876270 we would be happy to assist you further Customer services,

Posted 1 year ago

“Ordering was ok but when I received the bulbs the packaging it came in was not very protective.”

Helpful Report

Posted 2 years ago

“Fantastic speed of delivery, unfortunately two of the thirteen units were faulty, the response however from customer services to get out two new units to me was first class.”

Helpful Report

Posted 2 years ago

“I ordered 8 600x600 ceiling lights waited for delivery, only 4 lights delivered I rang to say I only received 4 and now got to wait for the rest which don't help when your waiting to finish the job ...”

Helpful Report

Posted 2 years ago

Good Afternoon Daren, As per our conversation earlier I have taken this up with the courier and have issued urgent replacements to complete your job, Please do not hesitate to contact me if you have any further queries, Kyle Customer Services,

Posted 2 years ago

“STILL WAITING FOR DELIVERY”

Helpful Report

Posted 2 years ago

“Provided requested product quickly, but promised e-mail order invoice never materialised!”

Helpful Report

Posted 2 years ago

Hello, Im sorry to hear about this. we send all invoices automatically to the email address provided upon checkout. Please email us at Help@lampshoponline.com and we will get this re-issued. Kind Regards LSO CS Team

Posted 2 years ago

“The product was excellent everything was really excellent except the delivery company you use an all day delivery time just not good enough not able to track the delivery so I was stuck the guy didn’t arrive until 1755 ish and he put it on a wall good job the item was well packed”

Helpful Report

Posted 3 years ago

“The 4 foot fluorescent tubes I ordered arrived extremely tightly packed in a rigid cardboard tube with bubble wrap taped in at each end. Ordinarily I expect this would be acceptable but in my case the tubes were hard up against the wall of the tube and directly susceptible to any shock or impact which would have been transmitted through the walls of the transit tube. It was very difficult to extract the fluorescent tubes and two of them had in fact been broken in transit, a third had a bent and damaged pin. I rang the following day and was asked to send photos in an email via the email link on the homepage which I did the same day asking for a 'Read Receipt'. I heard nothing so rang again the following day as I needed the tubes to replace in light fittings. I spoke to a different person who said that the email link goes to Sales and I should send an email to 'Help'. It would help if this was made clear on the website. To their credit 3 replacement tubes turned up at 3.30 the following afternoon. I will possibly use LampShopOnline again but I hope they start to provide some form of cushioning e.g. bubble-wrap, between the packaging and the contents. Once I had them all and checked for operation the tubes worked fine. Can't say that I am impressed with the carrier used though (FedEx) who will only say that your delivery will be with you that day by 6.00 PM and our deliveries always seem to be at that time of day barring the replacement tubes which did turn up a bit earlier at 3.30 PM.”

Helpful Report

Posted 3 years ago

“Part of order was the wrong size of battery supplied. I was allowed to keep the batteries supplied but it took two phone calls before the correct item was dispatched”

Helpful Report

Posted 3 years ago

“I am still awaiting items to arrive.”

Helpful Report

Posted 3 years ago

“Glad to eventually locate required bulb although it disappeared from site and I received no order ACK. Fortunately your telephone help person was very helpful and con. firmed that my order had gone through and sent me pdf version of invoice. So all in all - system weird but human good!”

Helpful Report

Posted 3 years ago

“Received led strip lights and they look great having replaced the old ones in our dining room units. However 50% were broken through poor packaging and had to be resent on 3 occasions. Suggest you look into better packaging for this kind of delivery although complaints were acted on quickly and politely”

Helpful Report

Posted 3 years ago

“I received the package within 3 days. However I ordered a pack of 10 items and only received 4. I contacted LampShop immediately 26/11/20 and as yet no sign of the missing 6.”

Helpful Report

Posted 3 years ago

LampShopOnline is rated 4.6 based on 13,628 reviews