The product was exactly as described and works well. The packaging was great and protected the delicate light tube. Although the fitting was delivered on the day promised it was delivered to the wrong address,not even the correct street. Trying to advise Fed ex delivery has not been made is very difficult and time consuming. Only reason i got the delivery was because the occupant of the house it was delivered to was good enough to bring it my address. Still no confirmation from Fed ex that they have looked in to why the delivery had not been made despite promising to do so in 2 hours. Suggest you get a new courier.