LampShopOnline have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
In general, the experience was good. The products ordered were of good quality and extremely well packaged to avoid damage. Also came at a very reasonable price compared to other suppliers.
Unfortunately, one of the LED tubes was faulty and I had to request another be sent out.
Customer services were brilliant and I had a replacement in 2 days.
”
- Peter
“
The total price was extremely reasonable and delivery was within 24 hours.
”
- William
“
Small order of light-bulbs dealt with quickly and at a good price.
”
- James
“
Great quick delivery
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- Jonathan
“
Very quick delivery something only disappointing things we ordered something by mistake sent it back reordered what we wanted and part of the order was the same thing that we had sent back they could have told us that we would have needed that before we sent it back
”
- Andy
“
Had an issue with a unit where part broke on fitting. April and the team sorted out a whole new unit with quick delivery to us. Great to have such good customer service when there was an issue. Thank you Andy - Chatham Snowsports Centre
”
- Andy Rushton
“
I bought panel light was not working want refund still waiting
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- Anonymous
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Item never received still waiting for refund
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- Bahkta
“
Very poor service in comparison with a similar company who responded within 48 hours and issued a refund with no trouble whatsoever.
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- Graham Roxburgh
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Website was easy to use and order was dispatched very quickly. Really happy with the service.
”
- Jayne
“
Had an issue with a unit where part broke on fitting. April and the team sorted out a whole new unit with quick delivery to us. Great to have such good customer service when there was an issue. Thank you Andy - Chatham Snowsports Centre
”
- Andy Rushton
“
Excellent speedy service and good communication. I would certainly buy again and highly recommend LampShopOnline.
”
- Robert
