LampShopOnline have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Needed 40 decent quality 12V GU5.3 20w halogen lamps. Customer had elaborate and expensive programmable dimming system from 2000’s that would not tolerate LEDs. Didn’t fancy blowing that up. Lamp shop delivered quickly at good price. Two units shortage was quickly corrected. Good supplier.
”
- Mike Smith
“
Perfect replacement for my old fluorescent Kitchen light,it works a treat and even has a brightness adjustment and the price was good too.
Also a prompt delivery service and the item was extremely well packaged
So 10/10 experience from me
Thank you all
”
- Stuart
“
Purchased 2 Brightsource 30W Wallpack fittings. Delivery was super fast and price was very competitive. However fitting was not so straightforward instructions pretty useless, could do with a mounting bracket or more space inside the fitting to get some decent screws in. Actual light is good and looks OK, I used it to replace obsolete car park lights.
”
- Anthony
“
Thanks so far led . Tubes great
Delivery very fast I would buy again .
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- David
“
Recently Ordered 90 Twinspots and maintained bulkheads for an ongoing installation.
Installed 20+ atm and very good light output in emergency mode illuminating a large hall.
Fast delivery and great customer service.
Pictures of 1 light of 4 installed in a 30m+ hall. From Darkness to ample anti panic illumination.
”
- Richard Paull
“
Great cs, next day delivery. Thanks Harvey Pratt for looking after us.
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- Mody
“
Item never received still waiting for refund
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- Bahkta
“
Very poor service in comparison with a similar company who responded within 48 hours and issued a refund with no trouble whatsoever.
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- Graham Roxburgh
“
Ive had two tubes delivered broken now been told getting refund which i havent got i would not recomend this company at all
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- Martin
“
Excellent service and great customer care. Will definitely use again and can highly recommend Lampshop Online.
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- Robert Ewens
“
Excellent service quality mirror
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- Alison Harvey
“
I had a disaster with Apple Pay and trying to get the right size which was my own fault for not measuring but the customer service team were outstanding. They solved all my issues and offered me more help if I needed it. Then they checked up on me a few days later to see I was happy. I’ll definitely be coming again and again
”
- Samuel
