I made a purchase from the website which was straight forward, I received the order promptly. There were a couple of issues, I created an account, I was interested in their products. No sooner did I complete the purchased did I receive a shoping guarantee cover notification, ALL GOOD. But then I got what looked like an automated email from LampShop to say by basket had 2 items in it, and I hadn't completed the purchase. I emailed them, no reply, I checked my credit card account and the 2 items had been charged for. So I ignored the LampShop email. As part of the purchase, one of the items was a twin flurcent tube enaclosure, the description said the tubes were NOT included, so I purchased the tubes separately. When I received the tube enclosure, there were in fact 2 tubes in the enclosure. I now have 2 extra tubes that I purchased separately at a cost of £10.76. The unit "TWIN 6ft 70w T8 IP65 Rated HF Non-Corrosive Fitting" is misdescribed, as it states "Lamps NOT included". They have a good product range and the tech information and adice is very good.