LampShopOnline Reviews

Name: LampShopOnline
Address: Carrwood Park, Selby Road, Garforth, Leeds, Leeds
Rating: 4.62

4.6 Rating 14,442 Reviews

92 %

of reviewers recommend LampShopOnline

4.6

Based on 14,442 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0113 8876270

Email:

help@lampshoponline.com

Location:

Carrwood Park,
Selby Road, Garforth,
Leeds
Leeds
LS15 4LG

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LampShopOnline 5 star review on 12th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only 3 out of the 4 bulbs i ordered actually worked”

Helpful Report

Posted 3 months ago

Good Evening Martyn, We're sorry to hear that only three of the four bulbs you ordered were functioning. We understand how disappointing this can be. Please reach out to our customer service team so we can look into this matter and ensure you receive a satisfactory resolution. Kind Regards, Customer services, Mon-Friday (8:30AM- 5:00PM)

Posted 3 months ago

“Ordered light bulbs but not arrived. Emailed customer service to find out where they are but no response.”

Helpful Report

Posted 3 months ago

Good Afternoon Richard, Thank you for your feedback. We're truly sorry to hear that your light bulbs have not yet arrived and that you haven’t received a response from our customer service team. We understand how frustrating this situation can be. Please know that we take your concerns seriously. We encourage you to reach out to our customer service team again so we can investigate this matter and ensure you receive a timely response and resolution. Kind Regards, Customer services, Mon-Friday (8:30AM- 5:00PM)

Posted 3 months ago

“ordered two fluresent tubes one broken on receipt Replacement broken on receipt Replacement of the replacement was broken on receipt Photographic evidence was supplied to you for all breakages gave up and got credited for the broken tube Your customer services where excellent in replacing the tube. Unfortunatly they were bady let down by the poor quality of the packaging no reinforcement of the tubes in the box coupled with a courier who doesn't seem to understand the word FRAGILE”

Helpful Report

Posted 4 months ago

Good Afternoon, Thank you for sharing your experience, Norman. We're sorry to hear about the problems you faced with the fluorescent tubes and appreciate your understanding regarding our customer service. Your feedback about the packaging and courier handling is invaluable, and we will certainly take it into consideration as we strive to improve our delivery processes. If there's anything further we can assist you with, please do let us know. Kind Regards, Customer services, Mon-Friday (8:30AM- 5:00PM)

Posted 4 months ago

“This is the second order I placed this month. The light bulbs were placed in a large jiffy bag in which they have rattled around in transport. The boxes containnig the bulbs are all bashed in. I have yet to try the bulbs but it does not inspire me to order again.”

Helpful Report

Posted 5 months ago

Good Afternoon, Thank you for your review, Stephen. We sincerely apologise for the condition in which your light bulbs arrived. Your feedback is vital, and we will certainly take it into account to enhance our shipping practices. If you have any concerns or need assistance with your order, please do reach out. Kind Regards, Customer services, Mon-Friday (8:30AM- 5:00PM)

Posted 5 months ago

“To be very honest I ordered 2 lamps of which one was broken the other was fine didn’t have the time or patience to return”

Helpful Report

Posted 5 months ago

Good Afternoon, We are sorry to hear this, We have tried to get in contact to rectify this and hope to hear from you Kind Regards, Customer services, Mon-Friday (8:30AM- 5:00PM

Posted 5 months ago

“Wrong size even though it clearly stated they would fit online. Very dissapointed, glad I only bought 4 single ones to test so only enemies up £10 out of pocket.”

Helpful Report

Posted 10 months ago

“One bulb came smashed out of the two so only have one which was disappointing”

Helpful Report

Posted 1 year ago

“Paid for next day delivery but received 4 days later.”

Helpful Report

Posted 1 year ago

“The kitchen strip light came Smashed useless”

Helpful Report

Posted 1 year ago

“First set of tube lights arrived damaged. It was only packaged in bubllewrap, not labeled fragile. Sent an email and they sent out another set but no one awknowleged my email. Not a great service. Not sure why a lightning company isn't using cardboard packaging and not bothering to label packages as fragile.”

Helpful Report

Posted 1 year ago

“Product was as advertised and moderately priced compared to many others. The promised email with tracking number never appeared, royal mail never left a card indicating delivery and the light sat for 6 days in an outside bunker while we sat in the dark in our smallest room before i chased non delivery with them. So, fairly disappointed with the overall service.”

Helpful Report

Posted 1 year ago

“One lamp arrived broken.”

Helpful Report

Posted 1 year ago

“I paid for next day delivery before the 3pm deadline (order email to prove) invoice says next day, however they sent for a weekday when they say deliver on a Saturday so had to wait 3 days. Emailed but no response and bulb doesn’t work. Waste of £14!”

Helpful Report

Posted 1 year ago

“Flat panel LED light. Order 2. One came with a huge dent and the other had a used connector block that wouldn't secure the main wires. On the plus side lampsonline did replace the dented unit without any fuss”

Helpful Report

Posted 1 year ago

“One of the fluorescent tubes died after just three days. Not happy”

Helpful Report

Posted 1 year ago

“I ordered 3 pygmy bulbs and they came within a couple of days, but when I opened the envelope the boxes showed that they were screw fittings and not bayonets as I'd ordered. I phoned and was impressed to receive replacements very quickly. but once again they were screw-type! So I phoned again and a helpful gentleman said he would send more, but phoned back to say he'd been to the warehouse and found that the bulbs inside the 'screw' boxes were in fact bayonets. So I've received 6 bulbs for the price of 3 and you are out of pocket!!”

Helpful Report

Posted 1 year ago

“I have already written to you about my experience I was dissappointed that I never recieved what I ordered. I contacted one of your colleagues by phone who checked that you were out of stock of the bulbs that I ordered, The bulbs I recieved instead were not suitable for our needs, i returned them to you hoping for a refund.”

Helpful Report

Posted 1 year ago

“LED tube not marked properly. Blacks marks to LampShopOnline!”

Helpful Report

Posted 1 year ago

“Ordered 4 led tubes and payed for 24 hour delivery. But took a full week to arrive with no explanation to why and the tubes or not the same to what was advertised. I emailed the day I received my item but a week later still no response. The bulb they have sent work and they seem fine. But customer service is rubbish. DONT PAY FOR 24 hours that's a con”

Helpful Report

Posted 1 year ago

“Not very happy as wasn't delivered when promised also two of our strip lights were smashed”

Helpful Report

Posted 1 year ago

LampShopOnline is rated 4.6 based on 14,442 reviews