LampShopOnline Reviews

Name: LampShopOnline
Address: Carrwood Park, Selby Road, Garforth, Leeds, Leeds
Rating: 4.62

4.6 Rating 14,442 Reviews

92 %

of reviewers recommend LampShopOnline

4.6

Based on 14,442 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0113 8876270

Email:

help@lampshoponline.com

Location:

Carrwood Park,
Selby Road, Garforth,
Leeds
Leeds
LS15 4LG

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LampShopOnline 5 star review on 12th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Utterly Useless! sent me the wrong goods and are now implying i'm a liar and will not accept the return”

Helpful Report

Posted 1 week ago

“I ordered a lampoff yourselves a panel LED 300mm x 1200mmit came the very next day which was great. It was wrapped in a single layer of corrigated cardboard. Inside this was a layer of bubble wrap and then the lamp. It was damaged beyond use all the back was dented and caved in. We contacted yourselves and had a nice apology and a second one was sent. This arrived again cardboard ripped. We opened it to find the lens compoletley smashed. Contacted you again spoke to a lady and told her the packaging was uselss and that it should have handle with care or fragile tape on it. The third one arrived at 11.30am today I photographed the parcel as it was when it arrived ripped again. We have opened the package and I have took photos again and a video the third one again is dented. This lamp is going onto a new customers work station we cannot send it out with a damaged light that would be the end of us as a supplier. We have had a number of lights off youin the past and they all cam in proper cardboard boxes which were wrapped in Bubble wrap and then strong cardboard no problems. This must be costing you money we cant be the only people buying these lamps off yourselves it needs sorting out. Thanks Barry Bowen Managing Director AFTSL”

Helpful Report

Posted 4 months ago

Good Afternoon Barry, Thank you for your detailed feedback. We sincerely apologise for the repeated issues you've faced with the packaging and damage to the lamps. It's upsetting to hear about your experience, especially given your history with us. We take your concerns seriously and understand the importance of proper packaging to ensure products arrive in perfect condition. We will address this matter with our shipping team immediately to prevent further occurrences. Please reach out to our customer service team so we can resolve this promptly and ensure you receive a satisfactory solution. Kind Regards, Customer services, Mon-Friday (8:30AM- 5:00PM)

Posted 4 months ago

“Neither of the lights I got from your firm work it looks like someone has been in the box because 1 end had bubble wrap and sellotape over the end really not impressed with your firm.”

Helpful Report

Posted 4 months ago

Good Evening, Clive, Thank you for your feedback. We're truly sorry to hear that your experience with our lights has not been satisfactory. Please reach out to our customer service team so we can assist you further and find a proper resolution. Kind Regards, Customer services, Mon-Friday (8:30AM- 5:00PM)

Posted 4 months ago

“Item never received still waiting for refund”

Helpful Report

Posted 4 months ago

Good Morning, We are sorry to hear this, Could you please get in touch so that we can assist you? Kind Regards, Customer services, Mon-Friday (8:30AM- 5:00PM)

Posted 4 months ago

“Still havent received my items yet !!!!!”

Helpful Report

Posted 5 months ago

Good Morning, We are sorry to hear this, Could you please get in touch so that we can assist you? Kind Regards, Customer services, Mon-Friday (8:30AM- 5:00PM

Posted 5 months ago

“Website not user friendly, would not accept name and address from pre stored info, had to input it all from scratch”

Helpful Report

Posted 5 months ago

“Still waiting on the order”

Helpful Report

Posted 5 months ago

“Had previously brought lights but found the standards have dropped considerably! The cables on the power supply are alot shorter than previous and paid for next day delivery but took 3 working days (plus weekend) to turn up. When I complained, I was sent half a message back.”

Helpful Report

Posted 5 months ago

Good Morning Adrian, I am sorry to hear this and will pass your feedback on to our supplier, We have also reached out to rectify your experience in regards to the delivery Kind Regards, Customer services, Mon-Friday (8:30AM- 5:00PM

Posted 5 months ago

“Very poor product”

Helpful Report

Posted 7 months ago

“I bought 25 led panel lights, they came in 3 boxes of 8 and 1 individually packaged. 1 of the boxes of 8 had faulty light fittings. On inspection the fittings were all dented, probably done in transit.”

Helpful Report

Posted 8 months ago

Good Morning, I am very sorry to hear this, Could you please contact us so that we can resolve this? Kind Regards, Customer services, Mon-Friday (8:30AM- 5:00PM)

Posted 8 months ago

“Sent the wrong item. Ignored emails requesting an exchange.”

Helpful Report

Posted 8 months ago

“One light Panel was broken.”

Helpful Report

Posted 9 months ago

Good Afternoon, We are very sorry to hear this, Could you please get in contact so that we can rectify your experience? Kind Regards, Customer services, Mon-Friday (8:30AM- 5:00PM)

Posted 9 months ago

“Spoke with sales operative who sent me non matchable bezels and when speaking with them the ones I required were not available. Difficult to get hold of when issues arise and still have not received communication from them regarding the lamps I sent back by recorded delivery. Very poor service in comparison with a similar company who responded within 48 hours and issued a refund with no trouble whatsoever. I would use them again but not Lampshop on Line”

Helpful Report

Posted 9 months ago

“Ive had two tubes delivered broken now been told getting refund which i havent got i would not recomend this company at all”

Helpful Report

Posted 11 months ago

Good Morning, We are very sorry to hear about your order, I am afraid due to the nature of the goods we send damages sadly do occur. We do work with the courier to make these as limited as possible. We had processed your refund, Due to the bank this can take between 12-48hrs to process. Kind Regards, Customer services, Mon-Friday (8:30AM- 5:00PM)

Posted 11 months ago

“These T5 lamps would not fit in my T5 caps so not used them. But they came well packed and on time”

Helpful Report

Posted 11 months ago

Good Morning, We are sorry to hear this, If you could please get in contact with us so that we can rectify your experience Kind Regards, Customer services, Mon-Friday (8:30AM- 5:00PM)

Posted 11 months ago

“I ordered next day delivery, and called to enquire about the delivery, the next day. I was advised I missed the order cut off time, which is on their website. Today, technically two days later, the parcel has still not arrived and it’s almost 17:00.”

Helpful Report

Posted 11 months ago

Good Morning, I am sorry to hear about your experience, I am afraid due to the time of day the order was placed a delay to dispatch did occur Kind Regards, Customer services, Mon-Friday (8:30AM- 5:00PM)

Posted 11 months ago

“I’m really disappointed because I sent email explaining my dissatisfaction with your product. Two of them were broken and I would like to ask for a refund or a new product.”

Helpful Report

Posted 11 months ago

Good Morning, I am sorry to hear about your experience, Would it be possible for you to get in contact via telephone: 0113 887 6270 Sadly I cant seem to locate any emails connected to your order details, Kind Regards, Customer services, Mon-Friday (8:30AM- 5:00PM)

Posted 11 months ago

“I ordered a T8 without a starter. They sent a T5 which doesent fit my LED Light. I cant find a copy of my order, so I can't check if their acusation is correct that I ordered a T5.”

Helpful Report

Posted 11 months ago

Good Morning David, I am afraid that you placed the order for the T5 and not the T8, If you would like to contact us as we have previously requested via 0113 887 6270 or help@lampshoponline.com we would be happy to confirm the returns process, Kind Regards, Customer Services

Posted 11 months ago

“Light was damaged”

Helpful Report

Posted 1 year ago

Good Morning, We are very sorry to hear about this, Would it be possible for you to contact us via email on help@lampshoponline.com or Via Telephone 0113 887 6270 so that we can rectify your experience. Kind Regards, Customer services, Mon-Friday (8:30AM- 5:00PM)

Posted 1 year ago

“both bulbs were broken”

Helpful Report

Posted 1 year ago

LampShopOnline is rated 4.6 based on 14,442 reviews