LampShopOnline Reviews

Name: LampShopOnline
Address: Carrwood Park, Selby Road, Garforth, Leeds, Leeds
Rating: 4.63

4.6 Rating 14,740 Reviews

92 %

of reviewers recommend LampShopOnline

4.6

Based on 14,740 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0113 8876270

Email:

help@lampshoponline.com

Location:

Carrwood Park,
Selby Road, Garforth,
Leeds
Leeds
LS15 4LG

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LampShopOnline 5 star review on 21st February 2026

102

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered on Tuesday ready for dispatch on a Thursday for a Friday Delivery. double checked on the Thursday with a phone call to confirm the delivery is still on schedule. Friday 3pm comes and no delivery. Informed by phone call that there is no stock. Refund issued straight away but that doesn't help for a job that they are needed for the next day”

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Posted 1 week ago

“Very poor, ordered 6 months ago still not recived. Want a refund but get no reply back”

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Posted 4 weeks ago

“Awful quaility”

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Posted 1 month ago

“The LED tubes I ordered were not compatible with the system I have, even though they were the same size and fitted the battens. But when I tried to sent them back I was informed that I would have to pay the return postage. When I looked into the cost of doing so, it was almost as much as the tubes cost in the first place. They're now in the dustbin awaiting collection. It would have helped if some guidance had been given on the website about compatibility issues. Had I known of them I wouldn't have wasted the money. Ah well, we live and learn...”

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Posted 1 month ago

“Very poor quality product. Floodlight randomly comes on for no reason and doesn't turn off unless turned off in the app. Complete waste of money.”

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Posted 1 month ago

“I have got my parcel a day later but it was delivered wrong place and left in rainy night I have asked to return no response yet after picture I sent to them”

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Posted 1 month ago

“I bought panel light was not working want refund still waiting”

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Posted 2 months ago

“Very misleading advertising Offers 12 6ft led battons then when you go to purchase it’s only for six”

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Posted 3 months ago

“Never received goods very poor service”

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Posted 3 months ago

“Wouldn’t use these again ever. 2 bulbs turned up smashed. They don’t answer emails or answer the phone. Avoid at all costs. I’ve lost the money I spent here. Never ever again.”

Helpful Report

Posted 5 months ago

Good Morning Chris, We are very sorry to hear that your order had arrived in this condition, We had replied to the email that you sent with images but it doesn't appear that we have had a response, I will get in touch with you via the number on your order shortly Kind Regards, Customer Services

Posted 5 months ago

“Utterly Useless! sent me the wrong goods and are now implying i'm a liar and will not accept the return”

Helpful Report

Posted 8 months ago

“I ordered a lampoff yourselves a panel LED 300mm x 1200mmit came the very next day which was great. It was wrapped in a single layer of corrigated cardboard. Inside this was a layer of bubble wrap and then the lamp. It was damaged beyond use all the back was dented and caved in. We contacted yourselves and had a nice apology and a second one was sent. This arrived again cardboard ripped. We opened it to find the lens compoletley smashed. Contacted you again spoke to a lady and told her the packaging was uselss and that it should have handle with care or fragile tape on it. The third one arrived at 11.30am today I photographed the parcel as it was when it arrived ripped again. We have opened the package and I have took photos again and a video the third one again is dented. This lamp is going onto a new customers work station we cannot send it out with a damaged light that would be the end of us as a supplier. We have had a number of lights off youin the past and they all cam in proper cardboard boxes which were wrapped in Bubble wrap and then strong cardboard no problems. This must be costing you money we cant be the only people buying these lamps off yourselves it needs sorting out. Thanks Barry Bowen Managing Director AFTSL”

Helpful Report

Posted 11 months ago

Good Afternoon Barry, Thank you for your detailed feedback. We sincerely apologise for the repeated issues you've faced with the packaging and damage to the lamps. It's upsetting to hear about your experience, especially given your history with us. We take your concerns seriously and understand the importance of proper packaging to ensure products arrive in perfect condition. We will address this matter with our shipping team immediately to prevent further occurrences. Please reach out to our customer service team so we can resolve this promptly and ensure you receive a satisfactory solution. Kind Regards, Customer services, Mon-Friday (8:30AM- 5:00PM)

Posted 11 months ago

“Neither of the lights I got from your firm work it looks like someone has been in the box because 1 end had bubble wrap and sellotape over the end really not impressed with your firm.”

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Posted 1 year ago

Good Evening, Clive, Thank you for your feedback. We're truly sorry to hear that your experience with our lights has not been satisfactory. Please reach out to our customer service team so we can assist you further and find a proper resolution. Kind Regards, Customer services, Mon-Friday (8:30AM- 5:00PM)

Posted 1 year ago

“Item never received still waiting for refund”

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Posted 1 year ago

Good Morning, We are sorry to hear this, Could you please get in touch so that we can assist you? Kind Regards, Customer services, Mon-Friday (8:30AM- 5:00PM)

Posted 1 year ago

“Still havent received my items yet !!!!!”

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Posted 1 year ago

Good Morning, We are sorry to hear this, Could you please get in touch so that we can assist you? Kind Regards, Customer services, Mon-Friday (8:30AM- 5:00PM

Posted 1 year ago

“Website not user friendly, would not accept name and address from pre stored info, had to input it all from scratch”

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Posted 1 year ago

“Still waiting on the order”

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Posted 1 year ago

“Had previously brought lights but found the standards have dropped considerably! The cables on the power supply are alot shorter than previous and paid for next day delivery but took 3 working days (plus weekend) to turn up. When I complained, I was sent half a message back.”

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Posted 1 year ago

Good Morning Adrian, I am sorry to hear this and will pass your feedback on to our supplier, We have also reached out to rectify your experience in regards to the delivery Kind Regards, Customer services, Mon-Friday (8:30AM- 5:00PM

Posted 1 year ago

“Very poor product”

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Posted 1 year ago

“I bought 25 led panel lights, they came in 3 boxes of 8 and 1 individually packaged. 1 of the boxes of 8 had faulty light fittings. On inspection the fittings were all dented, probably done in transit.”

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Posted 1 year ago

Good Morning, I am very sorry to hear this, Could you please contact us so that we can resolve this? Kind Regards, Customer services, Mon-Friday (8:30AM- 5:00PM)

Posted 1 year ago

LampShopOnline is rated 4.6 based on 14,740 reviews