LampShopOnline Reviews

Name: LampShopOnline
Address: Carrwood Park, Selby Road, Garforth, Leeds, Leeds
Rating: 4.61

4.6 Rating 13,593 Reviews

92 %

of reviewers recommend LampShopOnline

4.6

Based on 13,593 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0113 8876270

Email:

help@lampshoponline.com

Location:

Carrwood Park,
Selby Road, Garforth,
Leeds
Leeds
LS15 4LG

Write Your review

Tell us how LampShopOnline made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

LampShopOnline 5 star review on 2nd March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can't comment on lights as not installed yet but supplier response,packaging, and rapid delivery were outstanding.”

Helpful Report

Posted 4 years ago

“I was pleased to find LampShop were able to supply an obsolete light fitting at a reasonable price. I telephoned to query whether I had selected the right starters. The phone was answered quickly and I didn't get passed from person to person. The man I spoke to was helpful and confirmed which starter was the correct one for the tube I had selected. I will now get a little extra life out of my light fitting, so all good! Delivery was good, but was 24hours after anticipated. However this was in the week before Christmas. The tubes arrived well-packed and in perfect condition, as did the starters. The courier was courteous (DPDLocal).”

Helpful Report

Posted 5 years ago

“Ordered Sylvania 6, 9 and 12 inch florescent bulbs for the strip lighting beneath our kitchen cabinets. They were the cheapest available online at the time. They arrived a day ahead of schedule which was good, and were extremely well packaged with plenty of bubble-wrap and corrugated card so that they arrived in tact despite the rigours of a journey through the Royal Mail (so I suppose credit is also due to the folks at the Royal Mail!). LampShopOnline thank you! You have made me feel just like Owen Wilson does on the Sofology advert (and no - I haven't had any 'help' from mind expanding pharmaceuticals).”

Helpful Report

Posted 6 years ago

“Excellent service - ordered 5 x 8 foot neon tubes on standard delivery - they arrived within 48 hours. A nice touch was a friendly phone call from 'Ellie' (a representative of Lampshoponline) thanking me for my on-line order. I will be back!”

Helpful Report

Posted 6 years ago

“Ordered 3 pinspot (PAR36) lamps on 2nd Feb. Still hadn't received them 3 weeks later. Tried calling them several times - "All our agents are busy, please try again later". Emailed them - no response. Instigated Paypal dispute and got a refund a few days later. At no point was I contacted to say they were out of stock, or to apologise for the delay. It would have been quicker if I'd ordered directly from the factory in China!”

Helpful Report

Posted 7 years ago

Hi steven, very sorry to leave your order pending in this nature. We had no problem sourcing these to maintain healthy stocks in the past. However Sylvania stopped making them quite suddenly and our other supplier as a back up couldn't get them either anymore. We were hoping the stock would be fulfilled, but this wasn't the case. Regardless of this, the information should have been passed to you within a reasonable time scale so apologies for this, but it appears we didn't really know what was happening with them as unprofessional as this may seem!. Our phone lines can be very busy at times but we do not intentionally ignore anyone by any means. Feel free to speak to me directly if you wish for any information on items and i will try make it up to you with some special offers Steve as our sales emails can take a whole to get through. rob@lampshoponline.com Kind regards Rob

Posted 7 years ago

“I purchased 2 lights and paid for a Fed-ex delivery within 1 to 4 days... 8 days later I am still waiting :( not sure about the quality of the product but won't use this company again.”

Helpful Report

Posted 7 years ago

Good morning Faizana, We had some delays with the lamp you ordered due to some availability issues for the pricing advertised. The order was not forgotten about it was just slightly delayed but i can see we delivered the ordered on 8th of Feb. Hope this resolved your issue and the lamp is as described. Kind regards.

Posted 7 years ago

“Well my order didn't arrive in the specified time and when I rang to enquire about the missing product I was only then told that it was no longer in stock plus it would not be restocked. I was then told that a similar product would be sent to me however that too didn't turn up. I have had to source it from different supplier. Plus I probably will have to ring up again to enquire about what happened this time. Customer service is very shoddy. I am accustomed to giving good reviews to companies. Unfortunately this company has fallen very short. I am surprised that it still has customers.”

Helpful Report

Posted 7 years ago

“Tube bulb came in 5 pieces rang for a replacement and still waiting for it”

Helpful Report

Posted 7 years ago

“i ordered 2 lots of tubes on 2/10/16 and received one lot on 10/10/16, i rang to ask when the others were going to be delivered and was told would be with me within the week. a week went past no delivery so i rang again to be told they were a stock item but wouldnt give me a delivery date or shipping date. sent numorous emails without any reply, other than one asking if i had had these delivered. i replied no and heard nothing since. i have since had a full refund, though i dont think this is the point. i still need these tubes but i wont be placing any future orders with your company or recommend to friends and family. saying the delivery problems are to do with a new computer system isnt good enough as all orders should have been shipped prior to the system being installed. i still have no idea why you didnt send me the tubes i wanted.”

Helpful Report

Posted 7 years ago

Good afternoon Mary, Apologies you experienced a far from acceptable service with a very simple order to fulfill. As unprofessional as it was during this time of your order we did indeed have a major problem with our new system. If you would be so kind to email me with your order number just to confirm i have the correct order in front of me, i can see what i can do for you. rob@lampshoponline.com Kind regards Rob

Posted 7 years ago

“Very happy with the service from start to finish.”

Helpful Report

Posted 6 months ago

“Excellent light fitting and was surprised at how bright the led tubes are. This was for my mum at 83 yrs she is very pleased and can see properly in her kitchen now ty Highly recommend supplier, fast delivery”

Helpful Report

Posted 6 months ago

“Excellent service , price & delivery A1”

Helpful Report

Posted 6 months ago

“Called by phone after having a few website issues trying to order online, and it’s probably my devices causing issues. Nathan was very helpful and took my order and it arrived in a couple of days.”

Helpful Report

Posted 6 months ago

“The order was delivered very quickly. Although very well packaged one of the LED tubes was broken in transit. I emailed customer services in the evening and had a reply at 9am the following morning telling me that a replacement tube had been sent along with a complimentary 'spare' tube. These arrived safe and sound two days later by special delivery. No charge no arguement. Fantastic Service. Many thanks!”

Helpful Report

Posted 6 months ago

“The light are nice and bright loved them”

Helpful Report

Posted 6 months ago

“Great purchase. Arrived a lot sooner than expected and very well packed to my product was nice and safe, great price too”

Helpful Report

Posted 6 months ago

“Exactly what I needed, great price & service to match.👍👍”

Helpful Report

Posted 6 months ago

“Exactly as described, a good price & illuminates as expected - delivery was a bit on the slow side but seems to have been because of a website issue so hopefully a one-off. Will definitely use LampShopOnline again.”

Helpful Report

Posted 6 months ago

“We have installed three6ftcct non corrosive fittings absolutly top notch and today.phoned lamphop and order another two well pleased also very helpfull persons on the sales department regards John Wheal Essex”

Helpful Report

Posted 6 months ago

“They have a comprehensive range of lights. I particularly like their Osram LEDVANCE LED floodlights”

Helpful Report

Posted 7 months ago

LampShopOnline is rated 4.6 based on 13,593 reviews