LampShopOnline Reviews

Name: LampShopOnline
Address: Carrwood Park, Selby Road, Garforth, Leeds, Leeds
Rating: 4.62

4.6 Rating 14,441 Reviews

92 %

of reviewers recommend LampShopOnline

4.6

Based on 14,441 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0113 8876270

Email:

help@lampshoponline.com

Location:

Carrwood Park,
Selby Road, Garforth,
Leeds
Leeds
LS15 4LG

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LampShopOnline 5 star review on 12th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order was fine. Disappointed with only bubble wrap for fragile packaging of 5 ft bulbs”

Helpful Report

Posted 3 months ago

Good Afternoon, Thank you for your feedback. We appreciate your comments as they help us improve our processes. If you have any further concerns or need assistance, please feel free to reach out to our customer service team. Kind Regards, Customer services, Mon-Friday (8:30AM- 5:00PM)

Posted 3 months ago

“Not a bad mirror but not brilliant. Takes some time to demist. Led lighting, average but does not highlight your face.”

Helpful Report

Posted 4 months ago

Good Morning, Thank you for your review, Tony! We appreciate your feedback, Your comments about the demisting time and the LED lighting are noted, and we always aim to improve our products. If you have any further suggestions or need assistance, please feel free to reach out. Kind Regards, Customer services, Mon-Friday (8:30AM- 5:00PM)

Posted 4 months ago

“We ordered 4 light panels. Flimsy packing, only brown paper with bubble wrapping, no box or cardboard to protect the panels. We received the order with 2 broken panels. However the helpline are very professional and help us sort it out very quickly.”

Helpful Report

Posted 5 months ago

Good Afternoon, Thank you for your review, Simon. We apologise for the issues you experienced with the packaging and the condition of the light panels upon arrival. Your feedback is important to us, and we will be looking into improving our packing methods to prevent such occurrences in the future. If you need any further assistance, please don't hesitate to reach out. Kind Regards, Customer services, Mon-Friday (8:30AM- 5:00PM)

Posted 5 months ago

“Response to a query was poor. No documentation included with product.”

Helpful Report

Posted 5 months ago

Good Morning, Thank you for your feedback, Ian. We're sorry to hear that your query response was not up to our usual standards and that documentation was not included. Your comments are valuable and will help us improve our service. If you need any further assistance, please don’t hesitate to reach out. Kind Regards, Customer services, Mon-Friday (8:30AM- 5:00PM)

Posted 5 months ago

“First attempt at delivery failed. Royal Mail retained it in Manchester - 100 miles away! When chased Lampshop tried second time. They were corteous and good as their word”

Helpful Report

Posted 11 months ago

“3 stars because I paid for the next day delivery service and it took three days. You told me that the starter was not available at the time. You did not inform me about that until I contacted you. However, the items were as displayed on your website they are good quality. I wish you good luck”

Helpful Report

Posted 11 months ago

Good Morning, We are very sorry to hear about your experience, We will investigate the order and be in touch to rectify your experience Kind Regards, Customer services, Mon-Friday (8:30AM- 5:00PM)

Posted 11 months ago

“2x5ft twin strip lights and bulbs… arrived look well packed in thick bubble packing. Opened today only to find one unit badly bent! As it was not within the 3 days had to bend it to fit….. fortunately it was only for the garage so I fitted it. Apart from that, service was good.”

Helpful Report

Posted 11 months ago

Good Morning, Thank you so much for your review, If you require any assistance please don’t hesitate to get in contact, Kind Regards, Customer services, Mon-Friday (8:30AM- 5:00PM)

Posted 11 months ago

“Bought 5 lamps - two of the lamps arrived broken. Cheap though, so haven't returned the. Very will packed but glass in the post is a recipe for disaster.”

Helpful Report

Posted 1 year ago

Good Afternoon We are very sorry to hear about this, If you could please contact us on help@lampshoponline.com so that we can rectify your experience Kind Regards, Customer services, Mon-Friday (8:30AM- 5:00PM)

Posted 1 year ago

“I had no idea it had been delivered no card left I had to ring up to be told it had been left in my kerbside very smell waste food bin”

Helpful Report

Posted 1 year ago

“Fast response but bulb doesn't work. Not worth the hassle of sending back as overall cost about £6”

Helpful Report

Posted 1 year ago

“I Believe I ordered a 4000k lamp but 3000k was delivered”

Helpful Report

Posted 1 year ago

“The order and delivery went very smoothly but , I was unable to return my emergency lights. I was aware that they were made to order at the point of ordering but at no point was I made aware that, as a result, they could not be returned.”

Helpful Report

Posted 1 year ago

“Box came opened, no instructions for light fitting and instructions for remote to set up the microwave detector are “broken” poor Chinese translation. Cannot set up the sensor. Would not use again”

Helpful Report

Posted 1 year ago

“Well one of my lights was shaded and one bright I ordered bright. Didn’t know how to send it back”

Helpful Report

Posted 1 year ago

“Super helpful staff to assist in finding the right products. First shipment of two 5 foot LED tubes was fast and well packaged, unfortunately both tubes were smashed inside. The team requested photo evidence and quickly arranged a replacement. I have just opened it and both tubes are again smashed. Package is secure, not sure if they’re going in broken or DHL are using the package as a baseball bat? I’ll be trying one more time.”

Helpful Report

Posted 1 year ago

“Ordered the downlighs got plenty of emails but no downlighs once the order was found got the lights straight away”

Helpful Report

Posted 1 year ago

“It took three attempts to deliver two fluorescent tubes unbroken due to poor packaging. Also the first delivery which was supposed to be guaranteed next day actually took five days. All worked out ok eventually.”

Helpful Report

Posted 1 year ago

“Not happy as wanted another 2 which I paid next day delivery on Thursday still not recieved . After calling them told there was a cut off point which in my eyes should not of had to pay extra so let down on time as can't finish job to let you know what I thought of product. Feel let down.”

Helpful Report

Posted 1 year ago

“Good product previous works well but Regretfully this was badly damaged on delivery notified you but no response yet can I return or get secure stong packaging?”

Helpful Report

Posted 1 year ago

“1nr 1200x600 led flat panel damaged at corner”

Helpful Report

Posted 1 year ago

LampShopOnline is rated 4.6 based on 14,441 reviews