Lakeland Furniture Reviews

Name: Lakeland Furniture
Address: Glebe Street Shaw, Shaw
Rating: 4.63

4.6 Rating 2,732 Reviews

92 %

of reviewers recommend Lakeland Furniture

4.6

Based on 2,732 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0844 870 6961

Location:

Glebe Street Shaw
Shaw
OL2 7SF

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Lakeland Furniture 5 star review on 16th April 2024

1580

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi like the chairs but one of the bolts is faulty can you send me a replacement please”

Helpful Report

Posted 5 years ago

Good Morning David, I am sorry to see that one of the bolts for the chairs is faulty. If you have not already done so would it be possible for you to email our support team at support@lakeland-furniture.co.uk where someone will be happy to help you further. Sorry for the inconvenience this may cause you. kind regards Sam

Posted 5 years ago

“I have lodged a complaint about the shipping fee I was charged as actual delivery was simply our local DPD delivery, and the bed itself was two boxes, one small & one medium size! I've been charged £79.99 shipping and I am requesting a refund for this as delivery was straightforward with no '2-men delivery to room' ! I await my response from Lakeland Furniture.”

Helpful Report

Posted 5 years ago

Good Afternoon to you Dawn, I am very sorry to read you have not been satisfied with the delivery cost. Looking into this I have been informed this has now been resolved and I do hope you are now satisfied. Sincere apologies again. Kind regards Sam.

Posted 5 years ago

“Lakeland service has been good, but the jury's still out on the kitchen stools I bought. The instructions could have been more helpful and the stools took ages to put together. They look a bit cheap, but then I guess they were.”

Lakeland Furniture 3 star review on 23rd August 2018

Helpful Report

Posted 5 years ago

Good Morning, I am pleased to see you are happy with the service you have received from us and hopefully you will be fully satisfied with the Amazon Bar Stools as time goes on. Thank you for the feedback and rating you have given and also for the great picture of your stools you have shared here. For doing so I shall be forwarding you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 5 years ago

“I haven't had my goods yet or any emails about when I will receive them,little premiture I would rather have had an update on my delivery . Ask me later when my goods have arrived”

Helpful Report

Posted 5 years ago

“First time purchase from Lakeland Furniture, particularly liked their range and choice of chairs, very reasonably priced in 'flash' sale. Prompt acknowledgement of order and delivery, items extremely well packaged. When unpacked, one chair seating pad had a fold mark down the middle of material which I hope will disappear with use! Assembly of item didn't appear to be a problem except pre-drilled holes for assembly to base of chair were not exact and took quite a time swivelling back and forth round to each hole to eventually secure a link between the two parts, in this day and age of sophisticated manufacturing technology surely this can be improved on? I would expect the base bracket to be 'marked' (i.e. bracket with an arrow to front of chair assuring of immediate and exact link first time etc.) for this reason I would hesitate in recommending this product to anyone not experienced in self-assembly, and likewise, for this reason, whilst I have previously purchased many self-assembly items without problems not sure that I would consider purchasing again from this company.”

Helpful Report

Posted 5 years ago

“I am not happy at the moment as I received faulty bar stool. I have sent photo and explained why the item is not acceptable. I have been offered 15.00 off the item which is not acceptable to me as the stool was expensive I hope to have the damage leg attachment replaced. The bar stool leg are rough and dull not shinny as the other pair. Easily noticeable on looking. Hope this gets resolved. Disappointed so far.”

Helpful Report

Posted 5 years ago

Good Afternoon Graham, I am sorry to see how disappointed you have been with your order due to the base being different to the other two you have. Having looked into this I have been told that someone from our Customer Service Department has emailed you today and will be sending you a replacement frame. I am sorry for the inconvenience this has caused you. If you do have any further problems then please do not hesitate to contact us again. Kind regards Sam

Posted 5 years ago

“Slow shipping (took 5 days vs. Promised “next day delivery” ), the chair quality is really average quality”

Helpful Report

Posted 5 years ago

Good Afternoon, I am sorry to see that the delivery of the product took longer than the next day delivery in which you paid for. Looking into this I can see that a refund for the delivery cost has now been refunded and this was done on the 3rd July. I sincerely apologise again regarding this. Kind regards Sam

Posted 5 years ago

“Delivery was quicker than expected and came on a Sunday which is unusual. However was dissappointed that there was no compromise on the return postage costs when i suggested ordered another (much more expensive product) and asking if they could reduce the £50 collection fee since they would be delivering the new item anyway.”

Helpful Report

Posted 5 years ago

“Disappointed in the overall quality. Fabric on arms somewhat cheap in appearance. Stools are relatively low price and this shows in the overall appearance Will be returning item”

Helpful Report

Posted 6 years ago

Good Afternoon, I am sorry you feel this way about the product. If you are able to email our returns department at support@lakeland-furniture.co.uk someone from that department will be able to help you further and organise a collection. Sincere apologies again. Kind regards Sam

Posted 6 years ago

“The item that i ordered was delivered intact and undamaged.”

Helpful Report

Posted 6 years ago

Good Morning, I am pleased to see you are happy with your new product and I would like to Thank you for the feedback and rating you have given. Please feel free to recommend is to friends and family in the future and if you are able to post an image of your new product onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 6 years ago

“Ordered 2 bar stools and are delighted with them. Prices are competitive and good quality. Very prompt delivery.”

Helpful Report

Posted 6 years ago

Good Afternoon, I am pleased to see you are delighted with your new Bar Stools and you found the prices to be competitive and good quality too! Thank you for the wonderful feedback and rating you have given. Please feel free to recommend us to friends and family in the future and if you are able to post an image of your new bar stools onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 6 years ago

“Quality fair for price paid , quite hard to put together and the underneath was unsightly but was able to recover myself in leather look material to match chair ...so happy”

Helpful Report

Posted 6 years ago

Good Morning to you Angela, I apologise that on receiving the chair you found that underneath the chair was unsightly and you had to recover this yourself. Please do not hesitate to contact us if you do have any further problems at support@lakeland-furniture.co.uk where someone will be happy to help you further. Sincere apologies again. Kind regards Sam

Posted 6 years ago

“Good delivery, good commincation, and accommodated an exact delivery date for me. Product of horrendous quality, I had to rebuild the Monaco stools myself, buying different screws from a DIY store, and bending back into place, removing burred metals, rethreading the metal for screws to take. Awful”

Helpful Report

Posted 6 years ago

“I found taking out the black cap to release the orange cap for the gas quite a trial. It is so pushed in (looks glued) that i had to use a stanley knife to get the cap off. This was an H&S issue. Otherwise is was an easy assemble”

Helpful Report

Posted 6 years ago

Good Morning, I am sorry to read you had difficulty in removing the black cap and I would like to Thank you for the feedback you have given us here, it is something I will be passing on to the manager to look into. If you do have any further problems then please do not hesitate to contact us at support@lakeland-furniture.co.uk Kind regards Sam

Posted 6 years ago

“We are very happy with the chairs we purchased. Sturdy & good quality and would give the product 5*. However after paying for 48hr delivery they did not arrive. Only after I emailed to chase the delivery was i told there was a 'mishap' with delivery & our products were now on the way. No apology was given & had I not of chased the delivery I'm not confident the chairs would ever have arrived. However you have refunded my delivery cost but I don't think I would be confident to buy online with you again.”

Helpful Report

Posted 6 years ago

Good Morning Gemma, I am sorry to read the problems with the delivery of your new chairs but I am pleased to see that you have been refunded the delivery cost and you are now happy with the product and found them to be sturdy and good quality. Please do not hesitate to contact us if you do have any further problems. Kind regards Sam

Posted 6 years ago

“Good delivery time and nice quality furniture”

Helpful Report

Posted 6 years ago

“I accidentally ordered the grey chair, rather than the white chair that I wanted. Luckily, I decided the grey actually went better with the room, but it was still a shock when I opened the box. I think it could have been made clearer on the order summary what colour it was that was selected as the grey and white icons were very similar in colour. The delivery box had a lot of scuffs and marks on it so it did make me nervous that the goods inside were damaged. Also makes you wonder how well the goods are handled by the delivery men. Other than that, easy to assemble and I love the chair so happy that I purchased it. Delivery took 5 days (estimated 2-5 working days) so that’s fine. Overall, pleased.”

Lakeland Furniture 3 star review on 5th March 2018

Helpful Report

Posted 6 years ago

Good Morning, I am pleased to see you are happy with your new grey peris office chair having initially thought you had ordered white. Thank you for posting the great picture here and for doing so I shall be forwarding you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 6 years ago

“Items arrived in a very timely manner, well packaged but unfortunately both items were damaged. Contacted the support team who offered a discount, was not pleased with the offer and they did take a few days to reply, as both items were erected have accepted the discount as it will be more hassle to package up and wait for a new set of stools.”

Helpful Report

Posted 6 years ago

Good Morning Joanne, I am sorry to read that on receiving the bar stools you found them to be damaged and it will be something we will be looking into. If you do have any further problems then please do not hesitate to contact us again. Sincere apologies again. Kind regards Sam

Posted 6 years ago

“A little disappointing , doors on cabinet were made so one of them was back to front . With the handle drill holes being on the opposite side of the door ( by the hinges ), so doesn’t actually function . Is a nice product though and does look lovely - although a little tricky to put together”

Helpful Report

Posted 6 years ago

Good Morning Kelly, I am sorry that on receiving the cabinet you found it to be faulty. Please do not hesitate to contact us at support@lakeland-furniture.co.uk if you would like to speak to someone regarding this and they will be happy to help you further. Sincere apologies again. Kind regards Sam

Posted 6 years ago

“Great looking bed, but that’s where it stops. When putting the bed together the holes don’t line up properly and general assembly of the bed is botched to make it stand up”

Helpful Report

Posted 6 years ago

Good Morning to you Jolene, I am sorry to read that on receiving the bed you have found it difficult to assemble. If you have not yet done so please do not hesitate to contact our Customer Service Department support@lakeland-furniture.co.uk where someone will be able to help you further. Sincere apologies again for the inconvenience this has caused you. Kind regards Sam

Posted 6 years ago

Lakeland Furniture is rated 4.6 based on 2,732 reviews