Lakeland Furniture Reviews

Name: Lakeland Furniture
Address: Glebe Street Shaw, Shaw
Rating: 4.60

4.6 Rating 2,621 Reviews

91 %

of reviewers recommend Lakeland Furniture

4.6

Based on 2,621 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0844 870 6961

Location:

Glebe Street Shaw
Shaw
OL2 7SF

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Lakeland Furniture 5 star review on 29th April 2025

1580

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stools look good and made to a fair standard. However we've identified a small part of the wood laminate chipped off. We've contacted Lakeland furniture via email and sent photos of the chips. And still waiting on a reply. Customer service department not really helpfull.”

Helpful Report

Posted 6 years ago

Good Morning Sarah, I am sorry to see you are not fully satisfied with the bar stools you have received due to a chip on one. Looking into this I have been informed that someone from our damages team will be sending you a new seat and hopefully you will be fully satisfied with the stool. If you do have any further problems please do let us know. Kind regards Sam

Posted 6 years ago

“The chair we ordered and received was ok for the money we paid however the 4 screws which were supplied were not nearly long enough to secure everything together so we had to purchase new screws in order that we could use it. These need changed for future orders. Thanks”

Helpful Report

Posted 6 years ago

“Smaller than expected.”

Helpful Report

Posted 6 years ago

Good Morning, I am sorry you have found the product you have received to be smaller than expected. Please do not hesitate to contact our support team at support@lakeland-furniture.co.uk if you would like to speak to someone regarding this and they will be happy to help you further. Kind regards Sam

Posted 6 years ago

“I have was given a 10% discount as a reward for a purchase, this has not been honoured on my further purchase! I have had NO response to emails regarding this. I have spoken to customer service and was advised to use email!! It am disappointed as I like the furniture bought (a bed ) I have not received my second order as yet, the delivery from AOL was excellent but Cotswold customer service is lacking”

Helpful Report

Posted 6 years ago

Good Afternoon Kathryn, I am sorry to read the problems you have had. Looking into this I have been informed you have purchased a chair from us here at Lakeland Furniture and we do not have a Cotswold Customer Service Centre as we are a warehouse situated in the Manchester area. We are also unable to locate any emails from you therefore can I ask you to email our support team direct at support@lakeland-furniture.co.uk where someone will be happy to help you further with this. I am sorry for the inconvenience this may cause you. Kind regards Sam

Posted 6 years ago

“The office chair came with a distorted back and had clearly not been quality checked before despatch. However a replacement back was quickly despatched and the end product is good. There were no instructions for putting the chair together (not hard but I'm sure there should have been some) and we received two sets of screws and two allen keys.”

Helpful Report

Posted 6 years ago

Good Morning Alan, I am sorry to read that on delivery of your office chair you found it to have a distorted back rest but I am pleased to see someone from our customer service department resolved this swiftly for you and you are now satisfied with the product. Please feel free to recommend us to friends and family in the future and if you would like to post an image of your new office chair onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 6 years ago

“Sorry cannot reply as still awaiting delivery,now delayed until sometime in December, just disappointed.”

Helpful Report

Posted 6 years ago

Good Afternoon, I am sorry to read how disappointed you are that the chairs will not be in stock now until December and I can only apologise about this. Please do not hesitate to contact us at support@lakeland-furniture.co.uk if there is anything else we can help you with until then. Sincere apologies again. Kind regards Sam

Posted 6 years ago

“More than happy with purchase but connecting bolts missing on second order and still waiting for them despite emailing and phone call”

Helpful Report

Posted 6 years ago

Good Morning, I am sorry to read that on receiving the product you found missing bolts. Looking into this I have been informed that someone from our Customer Service Department did send them out to you on the 16th therefore if you do not receive them today please do let us know. I am sorry for the inconvenience this may cause you. Kind regards Sam

Posted 6 years ago

“The chair is lovely my only question is do you do quality checks ? Because my chair has 2 places where the fabric is damaged.”

Helpful Report

Posted 6 years ago

“I’d give the product 5* but I ordered 4 chairs and one wasn’t the correct colour and it’s taken some time, lots of emails and waiting around for deliveries to get it sorted. So that’s a shame.”

Lakeland Furniture 3 star review on 5th September 2018

Helpful Report

Posted 6 years ago

Good Morning Beverley, I am sorry to read that on receiving your new dining chairs you found that one was the wrong colour but I am pleased to see that someone from our support team were able to help rectify this for you swiftly. Thank you for the feedback you have given and also the wonderful photo of your new dining chairs here. For doing so I shall be forwarding you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 6 years ago

“Hi like the chairs but one of the bolts is faulty can you send me a replacement please”

Helpful Report

Posted 6 years ago

Good Morning David, I am sorry to see that one of the bolts for the chairs is faulty. If you have not already done so would it be possible for you to email our support team at support@lakeland-furniture.co.uk where someone will be happy to help you further. Sorry for the inconvenience this may cause you. kind regards Sam

Posted 6 years ago

“I have lodged a complaint about the shipping fee I was charged as actual delivery was simply our local DPD delivery, and the bed itself was two boxes, one small & one medium size! I've been charged £79.99 shipping and I am requesting a refund for this as delivery was straightforward with no '2-men delivery to room' ! I await my response from Lakeland Furniture.”

Helpful Report

Posted 6 years ago

Good Afternoon to you Dawn, I am very sorry to read you have not been satisfied with the delivery cost. Looking into this I have been informed this has now been resolved and I do hope you are now satisfied. Sincere apologies again. Kind regards Sam.

Posted 6 years ago

“Lakeland service has been good, but the jury's still out on the kitchen stools I bought. The instructions could have been more helpful and the stools took ages to put together. They look a bit cheap, but then I guess they were.”

Lakeland Furniture 3 star review on 23rd August 2018

Helpful Report

Posted 6 years ago

Good Morning, I am pleased to see you are happy with the service you have received from us and hopefully you will be fully satisfied with the Amazon Bar Stools as time goes on. Thank you for the feedback and rating you have given and also for the great picture of your stools you have shared here. For doing so I shall be forwarding you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 6 years ago

“I haven't had my goods yet or any emails about when I will receive them,little premiture I would rather have had an update on my delivery . Ask me later when my goods have arrived”

Helpful Report

Posted 6 years ago

“First time purchase from Lakeland Furniture, particularly liked their range and choice of chairs, very reasonably priced in 'flash' sale. Prompt acknowledgement of order and delivery, items extremely well packaged. When unpacked, one chair seating pad had a fold mark down the middle of material which I hope will disappear with use! Assembly of item didn't appear to be a problem except pre-drilled holes for assembly to base of chair were not exact and took quite a time swivelling back and forth round to each hole to eventually secure a link between the two parts, in this day and age of sophisticated manufacturing technology surely this can be improved on? I would expect the base bracket to be 'marked' (i.e. bracket with an arrow to front of chair assuring of immediate and exact link first time etc.) for this reason I would hesitate in recommending this product to anyone not experienced in self-assembly, and likewise, for this reason, whilst I have previously purchased many self-assembly items without problems not sure that I would consider purchasing again from this company.”

Helpful Report

Posted 6 years ago

“I am not happy at the moment as I received faulty bar stool. I have sent photo and explained why the item is not acceptable. I have been offered 15.00 off the item which is not acceptable to me as the stool was expensive I hope to have the damage leg attachment replaced. The bar stool leg are rough and dull not shinny as the other pair. Easily noticeable on looking. Hope this gets resolved. Disappointed so far.”

Helpful Report

Posted 7 years ago

Good Afternoon Graham, I am sorry to see how disappointed you have been with your order due to the base being different to the other two you have. Having looked into this I have been told that someone from our Customer Service Department has emailed you today and will be sending you a replacement frame. I am sorry for the inconvenience this has caused you. If you do have any further problems then please do not hesitate to contact us again. Kind regards Sam

Posted 7 years ago

“Slow shipping (took 5 days vs. Promised “next day delivery” ), the chair quality is really average quality”

Helpful Report

Posted 7 years ago

Good Afternoon, I am sorry to see that the delivery of the product took longer than the next day delivery in which you paid for. Looking into this I can see that a refund for the delivery cost has now been refunded and this was done on the 3rd July. I sincerely apologise again regarding this. Kind regards Sam

Posted 7 years ago

“Delivery was quicker than expected and came on a Sunday which is unusual. However was dissappointed that there was no compromise on the return postage costs when i suggested ordered another (much more expensive product) and asking if they could reduce the £50 collection fee since they would be delivering the new item anyway.”

Helpful Report

Posted 7 years ago

“Disappointed in the overall quality. Fabric on arms somewhat cheap in appearance. Stools are relatively low price and this shows in the overall appearance Will be returning item”

Helpful Report

Posted 7 years ago

Good Afternoon, I am sorry you feel this way about the product. If you are able to email our returns department at support@lakeland-furniture.co.uk someone from that department will be able to help you further and organise a collection. Sincere apologies again. Kind regards Sam

Posted 7 years ago

“The item that i ordered was delivered intact and undamaged.”

Helpful Report

Posted 7 years ago

Good Morning, I am pleased to see you are happy with your new product and I would like to Thank you for the feedback and rating you have given. Please feel free to recommend is to friends and family in the future and if you are able to post an image of your new product onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 7 years ago

“Ordered 2 bar stools and are delighted with them. Prices are competitive and good quality. Very prompt delivery.”

Helpful Report

Posted 7 years ago

Good Afternoon, I am pleased to see you are delighted with your new Bar Stools and you found the prices to be competitive and good quality too! Thank you for the wonderful feedback and rating you have given. Please feel free to recommend us to friends and family in the future and if you are able to post an image of your new bar stools onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 7 years ago

Lakeland Furniture is rated 4.6 based on 2,621 reviews