Lakeland Furniture Reviews

Name: Lakeland Furniture
Address: Glebe Street Shaw, Shaw
Rating: 4.60

4.6 Rating 2,621 Reviews

91 %

of reviewers recommend Lakeland Furniture

4.6

Based on 2,621 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0844 870 6961

Location:

Glebe Street Shaw
Shaw
OL2 7SF

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Lakeland Furniture 5 star review on 29th April 2025

1580

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality fair for price paid , quite hard to put together and the underneath was unsightly but was able to recover myself in leather look material to match chair ...so happy”

Helpful Report

Posted 7 years ago

Good Morning to you Angela, I apologise that on receiving the chair you found that underneath the chair was unsightly and you had to recover this yourself. Please do not hesitate to contact us if you do have any further problems at support@lakeland-furniture.co.uk where someone will be happy to help you further. Sincere apologies again. Kind regards Sam

Posted 7 years ago

“Good delivery, good commincation, and accommodated an exact delivery date for me. Product of horrendous quality, I had to rebuild the Monaco stools myself, buying different screws from a DIY store, and bending back into place, removing burred metals, rethreading the metal for screws to take. Awful”

Helpful Report

Posted 7 years ago

“I found taking out the black cap to release the orange cap for the gas quite a trial. It is so pushed in (looks glued) that i had to use a stanley knife to get the cap off. This was an H&S issue. Otherwise is was an easy assemble”

Helpful Report

Posted 7 years ago

Good Morning, I am sorry to read you had difficulty in removing the black cap and I would like to Thank you for the feedback you have given us here, it is something I will be passing on to the manager to look into. If you do have any further problems then please do not hesitate to contact us at support@lakeland-furniture.co.uk Kind regards Sam

Posted 7 years ago

“We are very happy with the chairs we purchased. Sturdy & good quality and would give the product 5*. However after paying for 48hr delivery they did not arrive. Only after I emailed to chase the delivery was i told there was a 'mishap' with delivery & our products were now on the way. No apology was given & had I not of chased the delivery I'm not confident the chairs would ever have arrived. However you have refunded my delivery cost but I don't think I would be confident to buy online with you again.”

Helpful Report

Posted 7 years ago

Good Morning Gemma, I am sorry to read the problems with the delivery of your new chairs but I am pleased to see that you have been refunded the delivery cost and you are now happy with the product and found them to be sturdy and good quality. Please do not hesitate to contact us if you do have any further problems. Kind regards Sam

Posted 7 years ago

“Good delivery time and nice quality furniture”

Helpful Report

Posted 7 years ago

“I accidentally ordered the grey chair, rather than the white chair that I wanted. Luckily, I decided the grey actually went better with the room, but it was still a shock when I opened the box. I think it could have been made clearer on the order summary what colour it was that was selected as the grey and white icons were very similar in colour. The delivery box had a lot of scuffs and marks on it so it did make me nervous that the goods inside were damaged. Also makes you wonder how well the goods are handled by the delivery men. Other than that, easy to assemble and I love the chair so happy that I purchased it. Delivery took 5 days (estimated 2-5 working days) so that’s fine. Overall, pleased.”

Lakeland Furniture 3 star review on 5th March 2018

Helpful Report

Posted 7 years ago

Good Morning, I am pleased to see you are happy with your new grey peris office chair having initially thought you had ordered white. Thank you for posting the great picture here and for doing so I shall be forwarding you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 7 years ago

“Items arrived in a very timely manner, well packaged but unfortunately both items were damaged. Contacted the support team who offered a discount, was not pleased with the offer and they did take a few days to reply, as both items were erected have accepted the discount as it will be more hassle to package up and wait for a new set of stools.”

Helpful Report

Posted 7 years ago

Good Morning Joanne, I am sorry to read that on receiving the bar stools you found them to be damaged and it will be something we will be looking into. If you do have any further problems then please do not hesitate to contact us again. Sincere apologies again. Kind regards Sam

Posted 7 years ago

“A little disappointing , doors on cabinet were made so one of them was back to front . With the handle drill holes being on the opposite side of the door ( by the hinges ), so doesn’t actually function . Is a nice product though and does look lovely - although a little tricky to put together”

Helpful Report

Posted 7 years ago

Good Morning Kelly, I am sorry that on receiving the cabinet you found it to be faulty. Please do not hesitate to contact us at support@lakeland-furniture.co.uk if you would like to speak to someone regarding this and they will be happy to help you further. Sincere apologies again. Kind regards Sam

Posted 7 years ago

“Great looking bed, but that’s where it stops. When putting the bed together the holes don’t line up properly and general assembly of the bed is botched to make it stand up”

Helpful Report

Posted 7 years ago

Good Morning to you Jolene, I am sorry to read that on receiving the bed you have found it difficult to assemble. If you have not yet done so please do not hesitate to contact our Customer Service Department support@lakeland-furniture.co.uk where someone will be able to help you further. Sincere apologies again for the inconvenience this has caused you. Kind regards Sam

Posted 7 years ago

“A good product spoiled by poor customer service. There is no telephone number for Lakeland Furniture so you have to send messages via their website. I paid extra for 48 hour delivery and when the goods hadn't arrived within this time I tried to contact them. I had to wait over 24 hours for a reply. By that time the goods arrived late. Its a shame as the products I ordered are really quite nice and good value.”

Helpful Report

Posted 7 years ago

Good Afternoon, I am sorry you feel this way. Unfortunately the company and website have gone through some changes and we no longer deal with certain queries over the phone and they are dealt with via email. You can still contact us on 01616942790. Sincere apologies again. Kind regards Sam

Posted 7 years ago

“These stools look lovely. Mine arrived with s small dent in the base, but it hardly shows. Unfortunately, the seat wasn’t wide enough for my largish bottom, because it curls up at the sides. The base is very light and the stool is a little top-heavy, so tends to tip when getting on and off, so it may not be suitable for someone who is rather unsteady. I have mine to a friend’s teenaged daughter who is delighted with it.”

Helpful Report

Posted 7 years ago

Good Morning to you Hilary, I am very sorry to see that on receiving the Bar Stools you found them not to be suitable for you but I am pleased to see that someone is now delighted with them. You would always have been welcomed to email us at support@lakeland-furniture.co.uk and someone would have happily helped you further with your order. Kind regards Sam

Posted 7 years ago

“Frame is very sturdy but plastic supports for base slats come out too easily.”

Helpful Report

Posted 7 years ago

Good Morning Fiona, I am sorry to see you are not fully satisfied with your new product. If you would like to speak to someone in our Customer Service Department regarding this then please head over to our website and on the top right hand corner you will see a Customer Service Tab from there you can access numerous dropped down boxes and if you click the appropriate one along with a message then the relevant department will then get back to you. Kind regards Sam

Posted 7 years ago

“Ordered 3 bar stools. Easy to put together. Very comfortable. The only complaint I have is that I was not notified of the delivery date.”

Helpful Report

Posted 7 years ago

Good Morning to you Ryan, I am pleased to see you are very happy with your new Bar stools and you found them easy to assemble and comfortable too! Thank you for the feedback you have given us. Please feel free to recommend us to friends and family in the future and if you are able to post an image of your new Bar Stools to our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher to use on your next order with us. Kind regards Sam

Posted 7 years ago

“The product arrived quickly and was as described. Price was reduced so happy with the end result. The tracking service failed & password recovery didn't work. This was more than a little annoying. Also, the quality of the product 'underneath' was a bit varied. Some holes were clean and in line, others looked like they had been shot by a wonky rifle at 10 paces.”

Helpful Report

Posted 7 years ago

Good Morning Carolyn, I apologise that on receiving your chairs you found that underneath of the chairs varied in quality. Please do email our Customer Service Department at support@lakeland-furniture.co.uk and someone will be happy to help you further. If you are then fully satisfied and would like to post an image of your Chairs to our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher to use on your next order with us. Kind regards Sam

Posted 7 years ago

“Easy to use and good value for money”

Helpful Report

Posted 7 years ago

Thank you again Dave for the Rating you have given us and I am pleased you have found your new Bar Stools easy to use and good value for money. Kind regards Sam

Posted 7 years ago

Lakeland Furniture is rated 4.6 based on 2,621 reviews