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Lakeland Furniture Reviews

4.6 Rating 2,723 Reviews

92 %

of reviewers recommend Lakeland Furniture

Company Reviews

Product Reviews

4.6

Based on 2,723 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0844 870 6961

Location:

Glebe Street Shaw
Shaw
OL2 7SF

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1580

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Umbrella was delivered promptly, but as the courier got no answer at the door he threw it over the six foot garden gate! Good job it wasn't something fragile. Also, the umbrella post is too large for a standard base, so we're going to have to buy a new one. Thought the umbrella was a bargain at the price, but not looking so good now.”

Posted 4 years ago

Good Afternoon to you Anne, I sincerely apologise that the couriers threw the parasol over the fence when they did not get any answer at your front door. This is unacceptable. I am also sorry to read you will have to buy a new base for the parasol. The sizes of the poles are on the website for customers to see and I do apologise you did not see this. If you do want to speak to someone regarding your order then please do not hesitate to contact us at support@lakeland-furniture.co.uk and someone will be happy to help you further. Kind regards Sam

Posted 4 years ago

“For the size of the table felt the legs could have been a little heavier. Lovely size for 8 seats”

Posted 4 years ago

“Damage issues with an office chair were resolved quickly but it took 3 attempts before a resolution was agreed. Nice product, issues resolved quickly, all done on line which is quick but a 3 star rating because of damage issues even with replacement parts.”

Posted 4 years ago

Good Afternoon, I sincerely apologise that on receiving the office chair you found it to be damaged and replacement parts also damaged but I am pleased you are now happy with the product and I would like to Thank you for the feedback you have given today. If you do have any problems then please do not hesitate to let us know. Kind regards Sam

Posted 4 years ago

“The delivery service was fabulous, a day early. The chairs are lovely, I had couple of ums and arr’s. Firstly front legs when assembled don’t exactly line up very well to the point we were trying to see which fit best on one chair and the legs aren’t of the same grain in wood one leg is speckled. I have debated whether to send back but I think I have decided to keep them. The service from Lakeland furniture was amazing, I can not say the fitting of the product is really amazing but the chairs are comfy and the colour is great and they will do the job. Thank you for great customer service Lakeland. I will definitely consider purchasing from you again.”

Lakeland Furniture 3 star review on 25th June 2019

Posted 4 years ago

Good Afternoon, Thank you for the feedback you have given and the rating also after receiving the chairs. Thank you for sharing the photo here of one of the chairs and for doing so I shall be forwarding you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 4 years ago

“Received in good time and in general lovely chair and comfortable too. However, there is a rip in the leather on delivery which obviously you don’t know about until you have almost put it together as beneath wrapping so that is very disappointing. A great deal of hassle and inconvenience to send back and replace....”

Posted 4 years ago

Good Morning Louise, I sincerely apologise that on assembling the chair you found there to be a rip in the leather. Please do email our support team at support@lakeland-furniture.co.uk along with an image of the damage if possible and we can organise a replacement for you. Hope this information helps you and again I do apologise regarding the damage. Kind regards Sam

Posted 4 years ago

“The furniture was great. We paid extra for next day delivery when we ordered on a Thursday lunchtime, but our stuff didn’t arrive until Monday. Very disappointing .......fair enough if some things can’t be delivered the next day, but at least don’t take our money and promise the undeliverable.”

Posted 4 years ago

Good Morning Tim, I am pleased to see you are happy with the furniture you have received but I am sorry to see you did not receive your order when you expected it. The cut off point for next day delivery is 12pm and I see your order was placed earlier than this. Looking into it further I have been informed the late delivery and charge was due to the post code in which the item was delivered and this should have appeared on the website when ordering the items. If you would like to speak to someone further regarding this then please do not hesitate to contact us at support@lakeland-furniture.co.uk where someone will be happy to help further. Sincere apologies again for the inconvenience this has caused you. Kind regards Sam

Posted 4 years ago

“I received my bar stools one was damaged , I had to send pics of the damaged , you posted out a new seat but the courier wouldn’t take the damaged one I’m still currently living with a large box in my hallway it’s been two weeks now and I’m going to put it out with the rubbish next week”

Posted 4 years ago

Good Morning Debbie, having looked into this further I have been informed that because of the damage on the seat we do not need to collect this and would ask for you to dispose of the seat. I hope this is acceptable but if you do need to speak to someone about this then please do not hesitate to contact us at support@lakeland-furniture.co.uk Sorry for the inconvenience this has caused you. Kind regards Sam

Posted 4 years ago

“I love the stools and on the whole they are fine, except 1 of them which has chipped paint all over the legs and looks second hand. I know it is not as we had to build them so I can only guess that the wood was not prepared sufficiently before they were sprayed. For the money though they are ok and i love the actual style.”

Posted 4 years ago

Good Morning Diane, I am sorry to read that one stool has damage to the legs due to chipped paint. Can I ask you to please email our support team at support@lakeland-furniture.co.uk where they can help resolve this. They will likely ask for a picture of the legs so please include this in your email. If you are then fully satisfied and would like to post an image of your new bar stools onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 4 years ago

“Small issue with missing part which was dealt with quickly and efficiently by Lakeland, however, sadly, 48hr delivery by Parcelforce which i paid £8.99 extra for took 6 days in the end and was attrocious which is outwith Lakeland Furnitures control.”

Posted 4 years ago

Good Afternoon, I am sorry to read the delay in the delivery of your new products and a missing fixture. Having looked into this my colleague will be issuing you with the delivery charge and hope this is satisfactory. If you do have any further problems then please do not hesitate to contact us again. Kind regards Sam

Posted 4 years ago

“The product is good but the delivery was very poor. You need to get yourselves a decent delivery company as Yodel let you and me down not once but twice by going to the wrong property and that wasted 50min of my time chasing them.”

Posted 4 years ago

Good Morning Julian, I sincerely apologise regarding the delivery of your new product and the time you wasted chasing up your order. I am pleased to see you are now happy with your purchase and I would like to thank you for the feedback you have given. If you would like to post an image of your new product onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 4 years ago

“Easy to assemble Look great Wider than I expected Really good material and high quality finish Buttons are a bit fragile so be careful when cleaning”

Posted 4 years ago

Good Afternoon, I am pleased to see you are happy with your new Chase Bar Stools and I would like to Thank you for the feedback and rating you have given. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new bat stools onto our Facebook page https://www.facebook.com/lakelandfurn/ we will forward you a £10 gift voucher for you to use on your next order with us. Kind regards Sam

Posted 4 years ago

“Not opened all packages yet but one chair back is severely marked with creases ,shouldn’t have passed quality control,will advise is others as bad”

Posted 4 years ago

Good Morning Tim, I am sorry to read you have found one to be damaged with creases. Can I ask you to please email our damages team along with a photo of any damage on any of the chairs and they will be happy to help you further. The email address is support@lakeland-furniture.co.uk. Sincere apologies for the inconvenience this has caused you. Kind regards Sam

Posted 4 years ago

“The garden umbrella looks absolutely fine but had a lot of problems with delivery date mix ups. Paid the supplement for Saturday delivery but the umbrella did not arrive. Whilst Lakeland promptly refunded the supplement it did not solve the problem as I booked a Saturday delivery for a reason. Then the courier company tried to deliver it during the week. No phone number to contact Lakeland and I was on the point of asking for a full refund but got it today on a Saturday one week late. - Shame as it is a really nice product but sadly I would think twice in future if Lakeland were using the same courier company.”

Posted 4 years ago

Good Afternoon, I apologise for the delay and mix ups with the delivery dates of the parasol but I am pleased to see you have found the item to be a really nice product. Thank you for the feedback you have given regarding this. Sincere apologies again for the inconvenience this has caused you. Kind regards Sam

Posted 4 years ago

“Furniture arrived on time no issues except no instructions and some items not bagged. The seat is smaller than expected”

Posted 4 years ago

Good Morning Karen, I apologise that on receiving your new product you found some items not bagged and also no assembly instructions. Please do not hesitate to contact our support team if you are not fully satisfied with this product and they will be happy to help you further. The email address is support@lakeland-furniture.co.uk Kind regards Sam

Posted 4 years ago

“Delighted with office chair. Paid extra for 48 delivery. Unaware no deliveries over bank holidays. So ordered Fri, delivered Tuesday....”

Posted 4 years ago

Good Afternoon to you Judith, I am sorry to read that you was unaware there were no deliveries over Bank Holiday but I am pleased to see you are delighted with the chair once delivered. Thank you for the feedback and rating you have given. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new chair onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 4 years ago

“Very happy with chair but it arrived without any screws/fixtures to put it together!”

Posted 4 years ago

Good Morning Denise, I am sorry to read that the product arrived without any fixings. Would it be possible for you to email our support team at support@lakeland-furniture.co.uk where someone will be happy to help you and get this rectified asap. If you are then fully satisfied with the item and service and you would like to post an image of your new chair onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 4 years ago

“Wish I’d known it was self assembly. All four chairs now wobble!☹️”

Posted 4 years ago

Good Morning to you Nigel, I am sorry to read you are disappointed with the chairs due to them being self assembly and that they now wobble. Please do not hesitate to contact our support team at support@lakeland-furniture.co.uk where someone will be happy to help you further. I sincerely apologise for the inconvenience this may cause you. Kind regards Sam

Posted 4 years ago

“2 of the chairs were scratched because the way they were packed.”

Posted 5 years ago

Good Morning, I am sorry to read that on receiving your order you found that 2 of the chairs were in fact damaged. Please do email our support team at support@lakeland-furniture.co.uk along with an image of the damage and someone will get back to you asap and hopefully we can get this rectified for you. I am sorry for the inconvenience this may cause. Kind regards Sam

Posted 5 years ago

“Hi, the furniture is ok! The steel base on one of the stools is not straight, it looks like a manafacture failure, 1 stool has a mark on the base.”

Posted 5 years ago

Good Morning Lee, I am sorry there is a problem with your order. Would it be possible for you to email our support team at support@lakeland-furniture.co.uk along with images of the damage and they will be happy to help you further. I am sorry for the inconvenience this has caused you. Kind regards Sam

Posted 5 years ago

“Complication with delivery but product ok”

Posted 5 years ago

Good Morning Helene, I am sorry to read that you experienced complications on the delivery of the product but I happy to see that once delivered you have found the product to be ok. Thank you for the feedback you have given today. Kind regards Sam

Posted 5 years ago

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Lakeland Furniture is rated 4.6 based on 2,723 reviews