Lakeland Furniture Reviews

Name: Lakeland Furniture
Address: Glebe Street Shaw, Shaw
Rating: 4.60

4.6 Rating 2,621 Reviews

91 %

of reviewers recommend Lakeland Furniture

4.6

Based on 2,621 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0844 870 6961

Location:

Glebe Street Shaw
Shaw
OL2 7SF

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Lakeland Furniture 5 star review on 29th April 2025

1580

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 2 bar stools described as colour Taupe. On arrival noted to be very dark grey not Taupe as picture showed on website. Customer Care very good and arranged collection and full refund. All dealt with very well by customer services would much have preferred 2 bar stools as described. Back on the look out for 2 Taupe bar stools to complete my new kitchen.”

Helpful Report

Posted 5 years ago

“No assembly instructions - maybe that's why the chair doesn't go up and down.”

Helpful Report

Posted 5 years ago

Good Morning June, I do apologise for the late reply to your review. Please do email our support team at support@lakeland-furniture.co.uk where someone will be happy to help you further and organise assembly instructions for you. I am sorry for the inconvenience this may cause you. Kind regards Sam

Posted 5 years ago

“Web site easy to use with excellent product photography, prompt delivery. Only problem being that on one of the chairs the screw to secure one of the legs will not a-line correctly, it is cross-threaded, so we are unable to secure the leg in place.”

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Posted 5 years ago

“Ordered my bed 1 month ago it's still not arrived, delivery company you use is not good , only delivering in my area at certain times , I live in a central area so dont understand why”

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Posted 5 years ago

Good Afternoon Becky, I am sorry to read you are still awaiting the delivery of the bed. On looking a little further into this today I have been informed that RHENUS delivery have confirmed delivery for today. If you do need to speak to them regarding this their number is 0845 4590095 option 1 and quote your post code. Alternatively please feel free to email our support team and they will be happy to help further also. The email address is support@lakeland-furniture.co.uk Sincere apologies again for all the inconvenience this has caused you. Kind regards Sam

Posted 5 years ago

“Although the bar stool we bought looks good and easy to assembly, it is fairly uncomfortable to sit on as one got the feeling to be push forward.”

Helpful Report

Posted 5 years ago

Good Morning, I am sorry that you have found the bar stools to be uncomfortable for you. If you would like to speak to someone further regarding this then please do email our support team at support@lakeland-furniture.co.uk and they will be happy to help you further. Kind regards Sam

Posted 5 years ago

“Initially had issue with a damaged leg on one of two bar stools but it was dealt with and replaced. Personally dont like internet shopping as like to see/try items before buying esp colour/material and in this case comfort but items as viewed online. In this instance you get what you pay for which is ok. What I would describe as budget bar stools. Would risk internet shopping from Lakeland Furniture again.”

Lakeland Furniture 3 star review on 20th July 2019

Helpful Report

Posted 5 years ago

Good Morning, I am pleased to see you are happy with the new bar stools you have ordered and I would like to Thank you for posting the picture here of them in situ. For doing so I shall be forwarding you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 5 years ago

“Good value but the fabric had dirty marks on it.”

Helpful Report

Posted 6 years ago

Good Morning Paul, I am sorry to read you found the product to have dirty marks on. Please do email our support team along with a photo of the marks and they will be happy tp help you further. The email address is support@lakeland-furniture.co.uk Sorry for the inconvenience this has caused you. Kind regards Sam

Posted 6 years ago

“The parasol is a lovely green colour but very small so we will have to buy another one as this does not shade us from the sun.”

Helpful Report

Posted 6 years ago

Good Morning Emma-Jane, I am sorry that on delivery of your new parasol you have found it to be too small. Please do not hesitate to contact us at support@lakeland-furniture.co.uk if you would like to speak to someone regarding this and they will be happy to help you further. If you are then satisfied and would like to post an image of the parasol in situ onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher to use on your next order with us. Kind regards Sam

Posted 6 years ago

“Wrong colour sent. Resolved to satisfaction.”

Helpful Report

Posted 6 years ago

Good Morning Jean, I sincerely apologise for the inconvenience this has caused you after receiving the wrong colour but I am pleased to see it has now been resolved to your satisfaction. Thank you for the feedback you have given here. Please feel free to recommend us to friends and family in the future and if you are able to post an image of your new product onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher to use on your next order with us. Kind regards Sam

Posted 6 years ago

“I bought a Peris office chair, it's quite comfortable, you can adjust it well, but the only problem that it does have some indents in the bottom part of the chair, where the legs are. The bottom of the chair doesn't look like it will last long as there's nothing that's holding the wheels attached to the bottom of the chair. It also came with no instructions, so I had to personally email the company. The instructions were straight forward but there was an extra plastic piece that I just couldn't figure out where it went in the chair, and it wasn't in the instructions.”

Helpful Report

Posted 6 years ago

Good Afternoon Simona, I am sorry to read you are not fully satisfied with the Peris Office Chair due to indents in the bottom part of the chair. Please do not hesitate to contact our support team at support@lakeland-furniture.co.uk if you are not happy with the product and they will be happy to help you further. Sincere apologies again for the inconvenience this has caused you. Kind regards Sam

Posted 6 years ago

“Umbrella was delivered promptly, but as the courier got no answer at the door he threw it over the six foot garden gate! Good job it wasn't something fragile. Also, the umbrella post is too large for a standard base, so we're going to have to buy a new one. Thought the umbrella was a bargain at the price, but not looking so good now.”

Helpful Report

Posted 6 years ago

Good Afternoon to you Anne, I sincerely apologise that the couriers threw the parasol over the fence when they did not get any answer at your front door. This is unacceptable. I am also sorry to read you will have to buy a new base for the parasol. The sizes of the poles are on the website for customers to see and I do apologise you did not see this. If you do want to speak to someone regarding your order then please do not hesitate to contact us at support@lakeland-furniture.co.uk and someone will be happy to help you further. Kind regards Sam

Posted 6 years ago

“For the size of the table felt the legs could have been a little heavier. Lovely size for 8 seats”

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Posted 6 years ago

“Damage issues with an office chair were resolved quickly but it took 3 attempts before a resolution was agreed. Nice product, issues resolved quickly, all done on line which is quick but a 3 star rating because of damage issues even with replacement parts.”

Helpful Report

Posted 6 years ago

Good Afternoon, I sincerely apologise that on receiving the office chair you found it to be damaged and replacement parts also damaged but I am pleased you are now happy with the product and I would like to Thank you for the feedback you have given today. If you do have any problems then please do not hesitate to let us know. Kind regards Sam

Posted 6 years ago

“The delivery service was fabulous, a day early. The chairs are lovely, I had couple of ums and arr’s. Firstly front legs when assembled don’t exactly line up very well to the point we were trying to see which fit best on one chair and the legs aren’t of the same grain in wood one leg is speckled. I have debated whether to send back but I think I have decided to keep them. The service from Lakeland furniture was amazing, I can not say the fitting of the product is really amazing but the chairs are comfy and the colour is great and they will do the job. Thank you for great customer service Lakeland. I will definitely consider purchasing from you again.”

Lakeland Furniture 3 star review on 25th June 2019

Helpful Report

Posted 6 years ago

Good Afternoon, Thank you for the feedback you have given and the rating also after receiving the chairs. Thank you for sharing the photo here of one of the chairs and for doing so I shall be forwarding you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 6 years ago

“Received in good time and in general lovely chair and comfortable too. However, there is a rip in the leather on delivery which obviously you don’t know about until you have almost put it together as beneath wrapping so that is very disappointing. A great deal of hassle and inconvenience to send back and replace....”

Helpful Report

Posted 6 years ago

Good Morning Louise, I sincerely apologise that on assembling the chair you found there to be a rip in the leather. Please do email our support team at support@lakeland-furniture.co.uk along with an image of the damage if possible and we can organise a replacement for you. Hope this information helps you and again I do apologise regarding the damage. Kind regards Sam

Posted 6 years ago

“The furniture was great. We paid extra for next day delivery when we ordered on a Thursday lunchtime, but our stuff didn’t arrive until Monday. Very disappointing .......fair enough if some things can’t be delivered the next day, but at least don’t take our money and promise the undeliverable.”

Helpful Report

Posted 6 years ago

Good Morning Tim, I am pleased to see you are happy with the furniture you have received but I am sorry to see you did not receive your order when you expected it. The cut off point for next day delivery is 12pm and I see your order was placed earlier than this. Looking into it further I have been informed the late delivery and charge was due to the post code in which the item was delivered and this should have appeared on the website when ordering the items. If you would like to speak to someone further regarding this then please do not hesitate to contact us at support@lakeland-furniture.co.uk where someone will be happy to help further. Sincere apologies again for the inconvenience this has caused you. Kind regards Sam

Posted 6 years ago

“I received my bar stools one was damaged , I had to send pics of the damaged , you posted out a new seat but the courier wouldn’t take the damaged one I’m still currently living with a large box in my hallway it’s been two weeks now and I’m going to put it out with the rubbish next week”

Helpful Report

Posted 6 years ago

Good Morning Debbie, having looked into this further I have been informed that because of the damage on the seat we do not need to collect this and would ask for you to dispose of the seat. I hope this is acceptable but if you do need to speak to someone about this then please do not hesitate to contact us at support@lakeland-furniture.co.uk Sorry for the inconvenience this has caused you. Kind regards Sam

Posted 6 years ago

“I love the stools and on the whole they are fine, except 1 of them which has chipped paint all over the legs and looks second hand. I know it is not as we had to build them so I can only guess that the wood was not prepared sufficiently before they were sprayed. For the money though they are ok and i love the actual style.”

Helpful Report

Posted 6 years ago

Good Morning Diane, I am sorry to read that one stool has damage to the legs due to chipped paint. Can I ask you to please email our support team at support@lakeland-furniture.co.uk where they can help resolve this. They will likely ask for a picture of the legs so please include this in your email. If you are then fully satisfied and would like to post an image of your new bar stools onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 6 years ago

“Small issue with missing part which was dealt with quickly and efficiently by Lakeland, however, sadly, 48hr delivery by Parcelforce which i paid £8.99 extra for took 6 days in the end and was attrocious which is outwith Lakeland Furnitures control.”

Helpful Report

Posted 6 years ago

Good Afternoon, I am sorry to read the delay in the delivery of your new products and a missing fixture. Having looked into this my colleague will be issuing you with the delivery charge and hope this is satisfactory. If you do have any further problems then please do not hesitate to contact us again. Kind regards Sam

Posted 6 years ago

“The product is good but the delivery was very poor. You need to get yourselves a decent delivery company as Yodel let you and me down not once but twice by going to the wrong property and that wasted 50min of my time chasing them.”

Helpful Report

Posted 6 years ago

Good Morning Julian, I sincerely apologise regarding the delivery of your new product and the time you wasted chasing up your order. I am pleased to see you are now happy with your purchase and I would like to thank you for the feedback you have given. If you would like to post an image of your new product onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 6 years ago

Lakeland Furniture is rated 4.6 based on 2,621 reviews