First time purchase from Lakeland Furniture, particularly liked their range and choice of chairs, very reasonably priced in 'flash' sale. Prompt acknowledgement of order and delivery, items extremely well packaged. When unpacked, one chair seating pad had a fold mark down the middle of material which I hope will disappear with use! Assembly of item didn't appear to be a problem except pre-drilled holes for assembly to base of chair were not exact and took quite a time swivelling back and forth round to each hole to eventually secure a link between the two parts, in this day and age of sophisticated manufacturing technology surely this can be improved on? I would expect the base bracket to be 'marked' (i.e. bracket with an arrow to front of chair assuring of immediate and exact link first time etc.) for this reason I would hesitate in recommending this product to anyone not experienced in self-assembly, and likewise, for this reason, whilst I have previously purchased many self-assembly items without problems not sure that I would consider purchasing again from this company.