Lakeland Furniture Reviews

Name: Lakeland Furniture
Address: Glebe Street Shaw, Shaw
Rating: 4.63

4.6 Rating 2,723 Reviews

92 %

of reviewers recommend Lakeland Furniture

4.6

Based on 2,723 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0844 870 6961

Location:

Glebe Street Shaw
Shaw
OL2 7SF

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Lakeland Furniture 5 star review on 16th April 2024

1580

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice Chair very easy to assemble however, the wood is much darker than shown in the pictures and I was particular with my choice as I was trying to match existing furniture. The wood resembles walnut rather than a shiny rustic oak/pine”

Helpful Report

Posted 3 years ago

Good Morning, I am sorry to read you have found the legs to be much darker. Can I ask you to please email the support team direct at support@lakeland-furniture.co.uk along with an image of the legs so they can check to make sure the walnut legs were not dispatched instead of the beech. If you can do this today then they will be able to help you further. Kind regards Sam

Posted 3 years ago

“Ive been asked to write a review but the product has not arrived yet, its a week late, probably new year related but as no one works at the weekend i cant find out for sure as they tell me its dispatched but dpd are denying receipt of it.”

Helpful Report

Posted 3 years ago

“The chair was a good price and arrived promptly after order. Relatively easy to assemble, there are some faux leather covers for the arm rests that are fiddly and use a zipper, but enhance the look. Quality wise, not so sure...it isn’t as comfortable as the one it replaced, doesn’t feel that sturdy and the adjustable seating positions don’t seem to include ‘fixed’ meaning it rocks slightly (as in moves, not as in “it rocks”). I agree with previous comments about the instructions, relatively clear, but they do leave you guessing (find the person who writes the User Manual and packages the ‘bits’ for Nordic Ski and ask them to do yours).”

Helpful Report

Posted 3 years ago

“Delivered on time.not easy to put together the bolts could do with being about 5mm longer so too make it easier to get them started.Both the chairs are leaning To the right I think due to the fixings out of line. A G HILL”

Helpful Report

Posted 3 years ago

Good Morning Elizabeth, Thank you for the feedback you have given regarding your new purchase. I am sorry to read that both chairs seem to be leaning to one side, therefore can I ask you to please email the support team at support@lakeland-furniture.co.uk where someone will be happy to help further. If you are then fully satisfied and are able and would like to post an image of your new product onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 3 years ago

“I was really impressed with the fast delivery and service, unfortunately there are a couple of small yellow stains on my chair. I’ve heard good things about Lakeland and would need to purchase more furniture to know if this was a one off account. Great chair when assembled though!”

Helpful Report

Posted 3 years ago

Good Morning Ellie, I am sorry to read that on delivery of your new chair you have found a couple of small stains therefore can I ask you to please email the support team at support@lakeland-furniture.co.uk along with images of the stains and the team will be happy to help rectify this for you swiftly. If you are then fully satisfied and would like to post an image of your new product onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 3 years ago

“Chair was the right size and colour as described. Was easy to put together. I am contacting the company though, as stiching was lose in areas and wheels don’t roll.”

Helpful Report

Posted 3 years ago

Good Afternoon Sam, I am sorry to read that on receiving the chair you found some lose stitching and also the wheels do not roll. Having just contacted the support team myself as I am currently home regarding this, they can see no emails from you therefore can I ask you to please email the team direct at support@lakeland-furniture.co.uk where someone will be available to help you further. If you are then fully satisfied and would like to post an image of your new chair onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 3 years ago

“I bought a six cube shelf unit. It’s abit wobbly.”

Helpful Report

Posted 3 years ago

“Two of the three stools we received were faulty/damaged. Am happy with the stool that is ok, good value for money and timely delivery. Can’t give 5 stars with 66% of my order needing replacing”

Helpful Report

Posted 3 years ago

Good Morning Caroline, I am sorry to read that 2 out of the 3 bar stools you had delivered were faulty. Can I ask you if you hav not done so already is to email the support team at support@lakeland-furniture.co.uk where someone will be available to help you with this. If you are then fully satisfied and would like to post an image of your new Bar Stools onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 3 years ago

“Good communication, delivery was very speedy. The chairs I ordered are fine, although they wobble as one leg is too short.”

Helpful Report

Posted 3 years ago

Good Afternoon, Thank you for the feedback you have given today. Please email our support team at support@lakeland-furniture.co.uk where someone will be happy to help further. Please include an image of the legs if possible. If you are then fully satisfied and would like to post an image of your new product onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 3 years ago

“The quality of the items looked great on the website and can't fault the delivery however sadly we were sent two left legs for one bar stool which came loosely packaged and another one had scratches on it. Both were returned. Customer service on the missing items was good but customer service to return wasn't great. Wasn't clear if they were paying (they should, it's their fault with goods) or I was so I didn't take the risk and returned it myself at a fraction of the penalty they apply to returns organised by them.”

Helpful Report

Posted 3 years ago

“Haven’t received it”

Helpful Report

Posted 4 years ago

“I was disappointed that the faux leather has several slits on the back of the seat top left & another on the right side of the seat cushion.”

Helpful Report

Posted 4 years ago

“Purchase arrived within 2 days. Bolts provided for the chair are not suitable so it has lay dismantled until longer bolts arrive. This issue was handled quickly. Good price for quality/comfort of chair. Hoping I can make use of it soon.”

Helpful Report

Posted 4 years ago

“Interesting and stylish choice of seating; order and delivery efficient and swift but packaging poor and product dirty and marked - perhaps ex-demo or used? More care needed in the selection and preparation of deliveries but overall I like the choice and the cost was acceptable.”

Helpful Report

Posted 4 years ago

Good Morning, I apologise that on receiving the product you found it to be poorly packaged and the item to be dirty and marked. Can I ask you to please email our support team at support@lakeland-furniture.co.uk along with an image of the marks and someone will be happy to help further with this. Sincere apologies again. Kind regards Sam

Posted 4 years ago

“Not a particularly well-made item but ok for the price and the seat is very comfortable. Strangely, three short bolts and one long one to secure the top to the bottom. I have enquired from Lakeland about this. Style and colour couldn't be better. It looks great and I am hoping to give the item the thumbs up after a year's use.”

Lakeland Furniture 3 star review on 25th April 2020

Helpful Report

Posted 4 years ago

“I ordered 5 bar stalls and only received 3 and todate i still dont know when i will receive the other 2 stalls.I have tried to ring and emailed but no person has come back to me.Please help.Paecell no 15502890941241 still not arrived.the other 2 parcells arrived 8/4/20 ??. Chris Reynolds 07802793163.”

Helpful Report

Posted 4 years ago

Good Morning Chris, I am sorry to read that all your items have not yet been received. Our support team have not been available over the Easter weekend therefore can I ask you to please email them at support@lakeland-furniture.co.uk where someone will be available to check on your delivery. Unfortunately I am unable to help myself due to home working and not on the correct system. Hope this information helps you. Sincere apologies again for the inconvenience this has caused you. Kind regards Sam

Posted 4 years ago

“The chair arrived on time the packaging was undamaged but when I opened the box the chairs chrome base was damaged as the chrome finish was very poor quality (see photo). Apart from the poor quality chrome finish the chair is perfect for my needs and is very comfortable.”

Helpful Report

Posted 4 years ago

Good Afternoon Andrew, I am sorry to read on delivery of your chair you found some damage on the chrome of the product. Can I ask you if you have not done so yet to please email our support team along with the image and they will be happy to look into this further for you. If you are then fully satisfied and would like to post an image of your new chair onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 4 years ago

“The chair is perfect but it arrived with one base stand foot missing”

Helpful Report

Posted 4 years ago

Good Morning Andy, I am sorry to read your order arrived with the foot stool missing. If you have not done so can I ask you to please email our support team at support@lakeland-furniture.co.uk where someone is available to help with this. If you are then fully satisfied and would like to post an image of your new chair onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 4 years ago

“Badly packed could have caused problems but was lucky item not damaged. Item ok but could have purchased this item cheaper elsewhere.but used Lakeland because of being a reputable company. Quick delivery”

Helpful Report

Posted 4 years ago

Good Morning, Thank you for the feedback you have given after receiving your new product. I am sorry you found the item to be badly packed but pleased the item was not damaged. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 4 years ago

“Love the design bt l am a bit worried that the leather bit will peel off on the curvy side of the chair, just noticed its not glued firmly”

Helpful Report

Posted 4 years ago

Good Morning Mirriam, I am sorry you are not satisfied with the chair due to the material coming away at the edge. Please if you have not done so already email our support team at support@lakeland-furniture.co.uk where someone will be happy to help you further.Please include an image of the material and your delivery post code. If you are then fully satisfied and would like to post an image of your new product onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 4 years ago

Lakeland Furniture is rated 4.6 based on 2,723 reviews