Lakeland Furniture Reviews

Name: Lakeland Furniture
Address: Glebe Street Shaw, Shaw
Rating: 4.63

4.6 Rating 2,730 Reviews

92 %

of reviewers recommend Lakeland Furniture

4.6

Based on 2,730 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0844 870 6961

Location:

Glebe Street Shaw
Shaw
OL2 7SF

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Lakeland Furniture 5 star review on 16th April 2024

1580

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Complication with delivery but product ok”

Helpful Report

Posted 5 years ago

Good Morning Helene, I am sorry to read that you experienced complications on the delivery of the product but I happy to see that once delivered you have found the product to be ok. Thank you for the feedback you have given today. Kind regards Sam

Posted 5 years ago

“Very hard to put together. Only 4 pictures and no parts labelled. One part of the wood broke when trying to put it together. We managed to screw it into place with an extra screw. Ok quality.”

Helpful Report

Posted 5 years ago

“Didn't get the chairs we ordered and paid for and ended up settling for a different colour. We were offered a £10 discount though against although we are still waiting for the refund. The company seem to want to correspond on everything via email so if you have an issue it needs to be raised this way, and if you do get to speak to anyone then they don't seem to be able to help, they are just a general enquiry line. The chairs we ordered are satisfactory and did arrive quickly, but I do prefer companies who have a person at the other end of the phone who can sort a problem out for you.”

Helpful Report

Posted 5 years ago

Good Afternoon, I am sorry to see the problems you have had with your order and also the way in which we correspond with Customers via emails. The refund has been done and please keep an eye on your Bank for this transaction to go through. If you do have any problems then please do not hesitate to get back in touch. Sincere apologies again for the inconvenience this has caused you. Kind regards Sam

Posted 5 years ago

“Instructions incorrect Pieces missing”

Helpful Report

Posted 5 years ago

Good Afternoon Charlotte, I am sorry to see you have received no assembly instructions and also that there are some pieces missing. Having looked into this further I have been informed our support team have not yet received any emails from you regarding this so would it be possible for you to email them with your order number or delivery post code and they will be happy to help rectify this for you as swiftly as possible. The email address is support@lakeland-furniture.co.uk I am sorry for the inconvenience this may cause you. Kind regards Sam

Posted 5 years ago

“Poor communication after order was taken. Had to chase for updates and the eventual replies weren’t helpful and customer focussed.”

Helpful Report

Posted 5 years ago

“My daughter ordered me 2 chairs but the color wasn't quite what I wanted, they were free delivery but to send them back I had to pay £20 which I didn't think was fair anyway I decided to keep them, also one of them had a big black mark on it which I have had to have cleaned, so I might as well have paid to send them back would have been cheaper have in the long run nightmare”

Helpful Report

Posted 5 years ago

Good Morning, I am sorry to read you wasn't happy with the chair colours and then you found a mark on one. The cost of returning the item would have been £9.95 as the two chairs fit in one box and the charge is £9.95 for the first box and then £6.50 for each box after this. If there is damage to any item all we ask for is a photo and email to our support team of the damage and we would help rectify this either by exchange or a full refund. Please do get in touch with them regarding your order at support@lakeland-furniture.co.uk where someone will be happy to help you further. Kind regards Sam

Posted 5 years ago

“I really liked the product it’s just a shame it was delivered with stuff missing eg; two chair legs, Extra chair legs was sent and arrived a week later so I was happy to recieve them”

Helpful Report

Posted 5 years ago

Good Afternoon Samira, I am sorry to read that your new product arrived with missing legs but I am pleased to see that someone from our customer service department were able to rectify this swiftly for you and you are now happy with the product. Please feel free to post an image of your new chair onto our Facebook Page https://www.facebook.com/lakelandfurn/ and we will send you a £10 Gift Voucher for you to use on your next order with us for doing so. Kind regards Sam

Posted 5 years ago

“I haven’t yet received my furniture so can’t review it!”

Helpful Report

Posted 5 years ago

“Great looking Skandi style, quility is ok but not great when built, but at the price point I guess acceptable. Couldn't get them level so had to pad out the feet with extra pads”

Helpful Report

Posted 5 years ago

Good Morning Russell, I am sorry to read you are not fully satisfied with the product you have received. Please do feel free to email our support team if you have any queries regarding your order and they will be happy to help you further. The email address is support@lakeland-furniture.co.uk Kind regards Sam

Posted 5 years ago

“I sent u an email explaining you had sent me the wrong stool colours plz can you deal with my request and arrange to send me the correct colour asap im not happy at all with this delay”

Helpful Report

Posted 5 years ago

“Quality reflected in price otherwise ok”

Helpful Report

Posted 5 years ago

“Stools look good and made to a fair standard. However we've identified a small part of the wood laminate chipped off. We've contacted Lakeland furniture via email and sent photos of the chips. And still waiting on a reply. Customer service department not really helpfull.”

Helpful Report

Posted 5 years ago

Good Morning Sarah, I am sorry to see you are not fully satisfied with the bar stools you have received due to a chip on one. Looking into this I have been informed that someone from our damages team will be sending you a new seat and hopefully you will be fully satisfied with the stool. If you do have any further problems please do let us know. Kind regards Sam

Posted 5 years ago

“The chair we ordered and received was ok for the money we paid however the 4 screws which were supplied were not nearly long enough to secure everything together so we had to purchase new screws in order that we could use it. These need changed for future orders. Thanks”

Helpful Report

Posted 5 years ago

“Smaller than expected.”

Helpful Report

Posted 5 years ago

Good Morning, I am sorry you have found the product you have received to be smaller than expected. Please do not hesitate to contact our support team at support@lakeland-furniture.co.uk if you would like to speak to someone regarding this and they will be happy to help you further. Kind regards Sam

Posted 5 years ago

“I have was given a 10% discount as a reward for a purchase, this has not been honoured on my further purchase! I have had NO response to emails regarding this. I have spoken to customer service and was advised to use email!! It am disappointed as I like the furniture bought (a bed ) I have not received my second order as yet, the delivery from AOL was excellent but Cotswold customer service is lacking”

Helpful Report

Posted 5 years ago

Good Afternoon Kathryn, I am sorry to read the problems you have had. Looking into this I have been informed you have purchased a chair from us here at Lakeland Furniture and we do not have a Cotswold Customer Service Centre as we are a warehouse situated in the Manchester area. We are also unable to locate any emails from you therefore can I ask you to email our support team direct at support@lakeland-furniture.co.uk where someone will be happy to help you further with this. I am sorry for the inconvenience this may cause you. Kind regards Sam

Posted 5 years ago

“The office chair came with a distorted back and had clearly not been quality checked before despatch. However a replacement back was quickly despatched and the end product is good. There were no instructions for putting the chair together (not hard but I'm sure there should have been some) and we received two sets of screws and two allen keys.”

Helpful Report

Posted 5 years ago

Good Morning Alan, I am sorry to read that on delivery of your office chair you found it to have a distorted back rest but I am pleased to see someone from our customer service department resolved this swiftly for you and you are now satisfied with the product. Please feel free to recommend us to friends and family in the future and if you would like to post an image of your new office chair onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 5 years ago

“Sorry cannot reply as still awaiting delivery,now delayed until sometime in December, just disappointed.”

Helpful Report

Posted 5 years ago

Good Afternoon, I am sorry to read how disappointed you are that the chairs will not be in stock now until December and I can only apologise about this. Please do not hesitate to contact us at support@lakeland-furniture.co.uk if there is anything else we can help you with until then. Sincere apologies again. Kind regards Sam

Posted 5 years ago

“More than happy with purchase but connecting bolts missing on second order and still waiting for them despite emailing and phone call”

Helpful Report

Posted 5 years ago

Good Morning, I am sorry to read that on receiving the product you found missing bolts. Looking into this I have been informed that someone from our Customer Service Department did send them out to you on the 16th therefore if you do not receive them today please do let us know. I am sorry for the inconvenience this may cause you. Kind regards Sam

Posted 5 years ago

“The chair is lovely my only question is do you do quality checks ? Because my chair has 2 places where the fabric is damaged.”

Helpful Report

Posted 5 years ago

“I’d give the product 5* but I ordered 4 chairs and one wasn’t the correct colour and it’s taken some time, lots of emails and waiting around for deliveries to get it sorted. So that’s a shame.”

Lakeland Furniture 3 star review on 5th September 2018

Helpful Report

Posted 5 years ago

Good Morning Beverley, I am sorry to read that on receiving your new dining chairs you found that one was the wrong colour but I am pleased to see that someone from our support team were able to help rectify this for you swiftly. Thank you for the feedback you have given and also the wonderful photo of your new dining chairs here. For doing so I shall be forwarding you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 5 years ago

Lakeland Furniture is rated 4.6 based on 2,730 reviews