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Keys4U Locksmith Reviews

4.7 Rating 2,269 Reviews

92 %

of reviewers recommend Keys4U Locksmith

Company Reviews

Product Reviews

4.7

Based on 2,269 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sorry it was a mistake”

Posted 2 years ago

“If I could give 0 stars, I would but that’s not an option. We called a local number thinking we were supporting local. Today we had the keys to our new home and wanted the locks changing. We got through and were told we have an option with the barrels starting from £20 for the type of doors we specified and labour would be £69 per hour. We opted for the most basic locks at £20. We had 5 locks changed, and the locksmith was with us no more than 40 mins. We thought this was great as the person on the phone mentioned it would be no more than £195.. Our total was £375!!!! We were gobsmacked, so much so we didn’t get chance to tell the locksmith to take the locks out again and we’d find someone else, locally, and just pay him his labour fee!! We couldn’t understand the locksmith all that well with his accent and he said he could only tell us the price at the checkout screen on his phone once we told him how we’d like to pay after he’d fitted the locks. Called the office when he left and they basically called us liars saying they wouldn’t of given prices over the phone!! DO NOT USE THESE LOCKSMITHS!!!!!”

Posted 2 years ago

Hi Tom Thank you for taking the time to leave us a review. I am glad to see that this has now been resolved with our customer service team. Please let us know if there is anything further we can assist you with.

Posted 2 years ago

“Locksmith very polite and did a good job. Office staff rude.”

Posted 2 years ago

“AVOID. Came quickly which was great, but very pushy and rip off charges. Quote one thing on the phone and when they get here they have you at a disadvantage and will charge you up to four times the price and when you say no they “agree” to reduce it a little but still over priced. Dishonest practice would not recommend or use again.”

Posted 3 years ago

Good morning I am sorry to hear you don't feel as though you have been charged fairly for the service Please contact our customer care team at customercare@allservices4u.co.uk

Posted 3 years ago

“Avoid at all costs!!! My front door mechanism had broken - once the technician came out and inspected it, he seemed very untrustworthy. He then quoted me £220 plus VAT just to get into the door and then a further £400 plus VAT for labour and materials which couldn’t even guarantee a fixed door. I refused to go with him and he then charged me £70 for a cancellation fee. I had no other choice and I felt very vulnerable with him now knowing my address. Avoid at all costs - these technicians are con artists!”

Posted 3 years ago

Hi I am sorry to hear about the experience you had with our service. Please contact our customer care team at customercare@allservices4u.co.uk so we can look into this for you,

Posted 3 years ago

“£138 for a small post box lock !”

Posted 3 years ago

“Locksmith was on site within 5 minutes, however immediately quoted £210 stating lock had to be drilled and new installed. I was asking about picking the lock and did tell the back door had a different and simple lock. I was told they never picked locks and further more the locksmith didn't even want to check the kind of lock I had on the back door. £210 when was expecting £49 was far too much, special as it was not even checked if back door could be opened instead.”

Posted 3 years ago

“I was charged £85 +VAT for a Keysafe that is available for under £30 max and £12.50 on Amazon. I have no problem with the installation and charge for that - the guy came quickly and did a thorough job. He just ripped me off for the box. I needed it quickly for carers coming in and feel I have been ripped off. They do not reply to emails querying the charge.”

Posted 3 years ago

Good afternoon Thank you for taking the time to leave us a review. Our customer care team will get back to all emails with 48 hours. Please email us at customercare@allservices4u.co.uk and we will be happy to help.

Posted 3 years ago

“Locksmith arrived late looked at lock told me i needed a high security lock and my door needed to be alined. Said lock would be 300 pounds plus but i needed this lock because if my home was broken into insurance would not pay out if i had a cheaper lock fitted. This whole process took about 10 minutes when i said i didnt want work done i was told there was a cancellation fee of 58.80 that had to be paid then, locksmith didnt have any change so ended up giving him 60 pounds no change or reciept given. This whole experience has left me feeling as if ive been taken for a fool. Feel as if he was trying to scare me into purchasing the expensive lock now im left with lock not fixed and worried. wiil not be using you company and will be letting people know of this horrid experience.”

Posted 3 years ago

Hi Lesley I am sorry to hear about the experience you had. Could you please email our team at customercare@allservices4u.co.uk and we can look into this for you as a matter of urgency? Kind regards

Posted 3 years ago

“Don’t use this company as they like to charge elderly people £89.99 for a call out which as a service is said to be free by them. No work had been carried out, the only information given was that the elderly couple needed a new door.”

Posted 3 years ago

“Totally disgusted with service,web site states no call out fee,free quote,yet the guy looked at the door stated it couldnt be fixed than asked for £80,when i stated its free call out he said yeah it is but i had to see what was wrong, paid the money total rip off.”

Posted 3 years ago

“Please no one use this company. It states NO CALL OUT FEE AND FREE QUOTE. They charged my 75 year old grandparents £89.99 to tell them they need a new door. It’s honestly disgusting. The man was there 3 minutes. 3 minutes for £89.99. This should honestly be illegal. Taking advantage of elderly people.”

Posted 3 years ago

“£70 just for him to slide something down the door frame... could of done that my self! Rip off”

Posted 3 years ago

“God help me if I had lost my keys to my house and was locked out and was waiting for the locksmith. 9pm he turned up, I rang at 15:51. The guy was lovely when he turned up £200 for a 10 minute job. How do I apply for a job?”

Posted 3 years ago

“Don’t use! After my first review this lot replied saying get in Roch with Customer Service and they’d be delighted to talk to me to resolve things. I did. 6 days later, not a word!!!”

Posted 3 years ago

We are very sorry we have not responded in a timely manner. Please forward your initial email to customercare@allservices4u.co.uk and will respond within 48hours.

Posted 3 years ago

“Very shoddy work and the guy that came I found offhand and rude plus he refused to wear a mask or gloves. Absolute rip-off to have been charged what he charged me. I hope I never see him again. He used cardboard packing behind the lock to “secure” it and left all the old screws taken off the door strewn on the floor outside.”

Posted 3 years ago

“I needed to have a lock changed it resulted in me paying £213 + they made a bad job of it and ruined my door I was told I would get an email with receipt and so I could make a complaint but to no avail”

Posted 3 years ago

Good morning Thank you for taking the time to leave us a review. Please email us at customercare@allservices4u.co.uk and one of our customer services team will be happy to assist you.

Posted 3 years ago

“Customers beware. I received a tip off from a customer of mine that when he called my shop number, the call was answered by keys4u, who somehow rerouted the call to their own call centre. They pretended to be us and sent out a locksmith to do a job but the customer knows my staff and knew something wasn't right. When I called myself to check this, exactly the same thing happened. They are not who they say they are.”

Posted 3 years ago

“If there were 0 stars they would have got that. Be aware of the charm that hides shoddy workmanship and over inflated prices. They say no call out fee BUT... Martin in the office quoted £49 & 20% VAT for workmanship. That is their callout fee🙄 Locks from £20 he said yet when Mike of Romania turned up he said £65 + VAT😱 Mike removed my lock in less than 5 mins... presented various other locks which were too small or not appropriate. The new lock same as the one removed got stuck in the door 🤦‍♀️ Locksmith and I were locked in. He had to drill for over 1 hour to remove the lock. In doing so, he broke part of my door, completely removed my door handle and fixed it back badly so it wobbles. Mike then said, it was my door mechanism, which would cost £300 to replace.😱 As there was no lock in the door, he ended up fixing a safety lock which I did not want. Today, found that I was locked in the property and unable to get out🤦‍♀️. So much for the safety lock, which just goes round in the door when you put the key in; a lock I never wanted in the first place. I was wary of Mike asking me for my bank details and security code in the doorway. I didn't feel safe and I felt mentally exhausted/shocked when he left over 1 hour later. Today, I have asked for a different locksmith and a new lock same as the one removed. I've had no luck with the company but they are happy to charge me again surprise, surprise.🙄🤷‍♀️ Buyers beware.”

Posted 3 years ago

“If there were 0 stars they would have got that. Be aware of the charm that hides shoddy workmanship and over inflated prices. They say no call out fee BUT... Martin in the office quoted £49 & 20% VAT for workmanship. That is their callout fee🙄 Locks from £20 he said yet when Mike of Romania turned up he said £65 + VAT😱 Mike removed my lock in less than 5 mins... presented various other locks which were too small or not appropriate. The new lock same as the one removed got stuck in the door 🤦‍♀️ Locksmith and I were locked in. He had to drill for over 1 hour to remove the lock. In doing so, he broke part of my door, completely removed my door handle and fixed it back badly so it wobbles. Mike then said, it was my door mechanism, which would cost £300 to replace.😱 As there was no lock in the door, he ended up fixing a safety lock which I did not want. Today, found that I was locked in the property and unable to get out🤦‍♀️. So much for the safety lock, which just goes round in the door when you put the key in; a lock I never wanted in the first place. I was wary of Mike asking me for my bank details and security code in the doorway. I didn't feel safe and I felt mentally exhausted/shocked when he left over 1 hour later. Today, I have asked for a different locksmith and a new lock same as the one removed. I've had no luck with the company but they are happy to charge me again surprise, surprise.🙄🤷‍♀️ Buyers beware.”

Posted 3 years ago

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Keys4U Locksmith is rated 4.7 based on 2,269 reviews