“You quoted me £79 at original phone call which increased to £226 just to get the lock off. Then another £300 for a lock. I shall be leaving you this honest review.
Your locksmith has apparently done a fine job aided on the inside of the flat by my good self.
I am now waiting for another locksmith who quoted < £100 for new lock which includes labour.”
“Furious! Was quoted half of what I had to pay in the initial call. It cost me £106 for a 2 minute job of my lock being drilled out. I could have bought a drill and a new lock for less. Was left to clean up the metal shavings. Won’t be using or recommending this company. Complete rip off”
“Misleadingly incomplete information by whoever answered at office. Be ready for it costing several times more!
I was only given the callout charge of 59+20%VAT.
The indicated charge for a lock was reasonable but became £185+VAT on grounds it was a double lock.
Once the workman had arrived, whose attitude I didn't care for, an extra £45 + VAT hourly rate was added. Unexpected and the workman just said the office don't disclose everything.
The workman then said the blade, previously installed, was too long alluding to it likely to cause problems over time. I.e. trying to get me to replace more. I didn't buy that so it was installed and time will tell.
Payment by bank transfer had to be done but the guy insisted on taking a photograph. as evidence it was done. I held my tablet but thumb over my bank account number and sort code.
Not an experience I've finished feeling happy about.
Why not have electronic card payment?”
“I was locked out of the house today and panicked, especially with it being Boxing Day, but was very reassured when the lady I spoke with said they could have someone with me within 30 minutes. She informed me the price was £89.50, but could go up depending on the work needed.
After 40 minutes and no one had turned up, I called them and spoke to the same lady. She said the locksmith had been delayed at the previous job but was on his way. I asked her for an ETA, and she agreed she'd get the locksmith to call me directly. He didn't, but he did text me that his ETA was 35 minutes!!
He showed up 45 minutes later. So to do the math, I called at 11.40am and was told someone would be with me within 30 minutes, so, around 12.10pm. They turned up at 1.15pm, so it took them 1.5 hour to arrive, that is 3x as long as quoted. Not to mention, no one called me to say there was a delay, I had to chase then.
The lady on the phone also had extremely poor customer service skills; I explained her why I was unhappy and she just went silent. I asked her if she was still there after a while (I thought she might have been checking something on the system), and she said yes. Again, I waited for her response, but there was just awkward silence. I asked her if she wasn't going to answer me or what, and she basically just said the guy was delayed and that's it. No apology or anything.
The locksmith came and he was great, less than 10 seconds and I was in. However, when it came to payment, it was all of a sudden £106.80, as apparently the price I had been quoted didn't include VAT. The lady on the phone hadn't mentioned this.
It's not fair to give only 1 star, as the locksmith came and resolved the issue, but everything around it was greatly disappointing.”
“Managed to lock myself out of my home and contacted this company, they said they aim to be with me in 1 hr but they aim for 30 mins. 3 hrs had gone by with no communication, I called 4 times about 15 mins half an hr between each for an update to be told someone would contact me with an ETA - 3.5 hrs later the locksmith arrived to advise me that he told them he will be on a job for the next 3 hrs and to let me know but no one did, in this time I could have contacted someone else or at least got collected a family member so I wasn’t waiting out in the freezing cold.”
“Arrived in the time agreed. Fixed the problem however I was taken aback by the charge of £118 for sawing a padlock open and telling me I needed to replace it. The whole procedure took 2 minutes which equates to £59. a minute. Nice work if you can get it.”
“Person opened the door, but was lazy and gobbed off for not telling him that it was gonna be an easy job sooner. He had to carry his lightweight equipment up the small staircase to reach the 1st floor, by which time I told him he would only need to use an easy to bend card to open the door (as it happened before and I remembered what the other door specialist used). He wasn't happy that I didn't tell him before he had to climb the staircase. Then he boasted about how he spent his life savings on a cheap samsung device which I would be entering my card details in and demanded that I do not drop it, reminding me of a previous customer he had where they dropped it and paid an exorbitant fee. He opened the door though, so theres that...”
“The locksmith was efficient and knowledgable
He managed to get the door open and I was charged £70. He said I needed a new locking mechanism but just the key box
I have found the exact one online for £31 and he wanted to charge me £325 with the part being £125
Absolutely extortionate. I told him to stop the work and just paid the £70 for getting the door open. I won’t be using this company again”
“Wishing to bring about a settlement in the payment policy. I asked several times for assistance in the matter but my requests went unheeded. And still it goes on.”
Thank you for taking the time to leave us a review.
I am sorry to hear about the issues you have experienced
Please email our customer care team at customercare@allservices4u.co.uk so we can investigate this for you
Kind regards
Hi
Thank you for taking the time to leave us a reviw.
The price charged is our hourly call-out fee.
I am glad we were able to get you into your property.
“£70.80 for putting a bit of wire through letter box and opening it which took 30 seconds, it took him longer to right the invoice. He was at the property max 5 minutes £50 maybe but not £70 . I am in the building trade ? And no one is on £70 pound an hour”
Hi Paul
Thank you for taking the time to leave us a review.
Our standard charge is 59 + VAT and I can see that is what you have been charged.
I can only apologise if this was not made clear at the time of booking.
“Polite and friendly. Came out quickly even though not an urgent issue.
Labour charges of £50 plus vat is fair. Would have been 5 star review at this point. However, was charged parts cost of £135 plus vat for a cylinder that I have subsequently found is around £25 plus VAT. I can understand a 10 to 20% markup. But a £100 markup can only be called a rip off and I'll accept I'm the fool for not having checked the price online. But, nevertheless, it's still a rip off and so only 2 stars.”
We apologise for the negative experience and would like the opportunity to put this right. Please kindly email customercare@allservices4u.co.uk and one of our team will be in touch.
“Operative quoted £300 plus vat to change lock and then said he will try to fix the lock which he did, after paying €58 a day later the problem occred we called another locksmith and he said the door needed adjusting which he did for €50 and promised / guaranteed that it problem is solved and if it happens he will charge £120 to change the lock”
We apologise for the negative experience you feel you have received from our Company.
We would like to put this right so we kindly ask if you could email customercare@allservices4u.co.uk and one of our team will aim to resolve to your satisfaction
“I was quoted £50 to repair a door lock that was damaged. The guy was there 1 hour and charged £120, to get it open, not to fix it. So now we have a door that cannot be locked and he wants £565 to fit a new lock. Don't think I will be using these again.”
“When the technician removed the entire locking system and took it all away to return to base to find the part I was somewhat surprised. It left me with no option but to accept the quoted price which was excessive.
When he returned the part was not the same and he just exchanged the gearbox lock onto the old assembly. I checked after he left that the online price for the part is @£30 not the £180 I was charged plus and the fallout fee the job cost me over £300. Not impressed at all.”
Thank you for your feedback Doug and apologise for the negative experience you have received.
We would like to put this right and kindly ask you email info@allservices4u.co.uk and one of our customer services team will aim to resolve.
