I found myself locked out of my house, around 10pm on a cold night, wearing light clothing. As a registered disabled person, who needed to take medication - I started to panic and have anxiety attack. I found this company on Google, called the number explained the problem and lock and was quoted £60. The locksmith arrived in 25 minutes which was fantastic service so far. The locksmith gave a text book 'cowboy tradesman' loud exhale and sigh. He informed me that as my door was a special case but strangely asked me how much I was quoted. He explained that the quote was wrong and it would be £120. He gave me three options, this £120 or drill the lock - which would cost more morning or he would leave. As I was already having panic flushes over not getting my medication on time- His actions forced me into paying the £120. Astonishingly he took a tiny thin metal allen key out is pocket and without any force or application this tiny key simply opened the door via the lock mechanism. I asked is that what doubled the price to which he smirked and replied cooly... "yes". He reexplained that £120 was cheaper than drilling a hole or me been in the cold all night. Locksmiths are specialist experts, but when someone takes advantage of a vulnerable person for financial gain is morally corrupt. I could understand if I was charged double because he went into battle with the lock, taking more time and effort. But this was not the case. Instead he quoted a action that was not appropriate (drill) his Allen key use proved that. I've submitted a request for call back but I doubt I will see my money again.