Keys4U Locksmith Reviews

Name: Keys4U Locksmith
Address: 34 South Molten Street London W1K 5RG, London
Rating: 4.68

4.7 Rating 2,272 Reviews

92 %

of reviewers recommend Keys4U Locksmith

4.7

Based on 2,272 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would not use this service. I was quoted £360 for a broken lock as the 'gear box' mechanism was broken. This sounded extortionate, so I declined them to continue. I had to pay call out fee and they left. Contacted alternative locksmith for advice. They charged me £235 for same job. Big difference in price albeit still expensive. Caution when choosing this service...”

Helpful Report

Posted 3 years ago

Dear Customer, thank you for taking the time to leave us a review We are sorry to hear you were not happy with our service. Please allow us the opportunity to put things write by emailing us at info@keys4ulocksmith.co.uk and a member of our customer services will resolve the issue.

Posted 3 years ago

“I was completely scammed by this company. Stuck outside in the middle of winter with a newborn baby. They charged me £350 to enter and install a new Yale lock! Conveniently for them, the only replacement locks they carry in their vans are £150! It was installed without confirming the price. They refused to accept the lock for a refund. Please be sure to agree on a price in writing with these scammers or you'll regret it. They prey on vulnerable people and take full advantage of the situation.”

Helpful Report

Posted 4 years ago

Dear Nicola Thank you for your email. We can assure you the business does not charge by vulnerability, age, ethnic or disability. The service is delivered and charged on the price list it carries out the work, and parts it supplies. As with all other locksmith polices, any fitted locks are non-returnable. The reasons for this is the original package has been discarded and the locks tail piece is cut to size. The product is no longer in its resell condition. We could not warrant full refund for the lock, however as gesture of goodwill refund has been offered and you were happy back in January. Keys 4 U Locksmith Ltd

Posted 4 years ago

“The price almost doubled from that quoted to when the person finished the job. It was simple and just required drilling a Yale lock. The guy smelled of alcohol and charged an extra £50 because the lock was fitted differently (?) . We have not received any breakdown of the work done - which we would like. Also when prompted to leave feedback by text, if you select ‘not recommend’ it does not register.”

Helpful Report

Posted 4 years ago

Dear Customer, Thank you for taking time to leave us a review. We are very sorry to hear that you are not happy with our service. Please allow us to look into your complaint by emailing us at info@keys4ulocksmith.co.uk and a member of the customer services team will put it right for you. Keys4ULocksmith

Posted 4 years ago

“Prompt service but the locksmith fitted a replacement cylinder which was the wrong size. I was also charged £150 for the cylinder which retails at £55. He told me that the lock he was fitting was higher security than the one being replaced which I now know is not true. Avoid.”

Helpful Report

Posted 4 years ago

Dear Richard, We are very sorry to hear that you are not happy with our service. Customer service will be in touch very soon to see if they can put things right. Keys4ULocksmith

Posted 4 years ago

“Lock not on straight on inside and fell off front door shortly after I had complained about that. Lock fitted 22 December, contacted 2 Januaryr and am still waiting on 17 January after many expensive phone calls.”

Helpful Report

Posted 4 years ago

Dear Louise, Thank you for taking time to leave us feedback. We are very sorry to hear that you have had a problem with our service. Please allow us to look into your query by emailing us at info@keys4ulocksmith.co.uk and a member of the customer services team will be happy to look into your query straight away. Keys4ULocksmith

Posted 4 years ago

“Called heston locksmiths and they sent a person from keys4less. The website gives an estimate of £40-70 max, but we were forced to pay £160 for a 2 second job. The locksmith said he doesnt understand english and was yelling outside the house. Just took advantage of the situation even though we requested for a nominal charge keeping in mind it took 2 minutes to open the lock.. will never recommend or use this company again.”

Helpful Report

Posted 4 years ago

Dear Customer, Thank you for taking time to leave us a review. Please allow us to look into your query by emailing us with the details to info@keys4ulocksmith.co.uk and a member of the customer services team will sort it out for you. Keys4ULocksmith

Posted 4 years ago

“total scam. told one price on the phone and suddenly after he just drilled the lock out he demands more than 3 times this price without any warning or agreement made (which he then claims he did - there are 2 of us and he had said nothing). I would avoid this company at all costs.”

Helpful Report

Posted 4 years ago

“Phoned the locksmith, He drilled out the lock and charged me £354 for a job, when all he had to do was jimmy the latch with a piece of plastic card in the end. He was more than happy to destroy the lock for no reason and charge me for a new one. Never use this lock smith.”

Helpful Report

Posted 4 years ago

Dear Customer, Thank you for taking the time to leave us a review. We apologise for our service which failed to meet your complete satisfaction. Please contact us at info@keys4ulocksmith and a member of our customer service team will be happy to make it right. Keys4ULocksmith

Posted 4 years ago

“total rip off. Charged £1000 for a £250 job. Robbed on my own doorstep.”

Helpful Report

Posted 4 years ago

Dear Customer, Thank you for taking time to leave us a review. We are very sorry to hear that you have had a problem with our service. Please contact us at info @keys4ulocksmith and a member of the customer service team will be happy to sort it out for you. Keys4ULocksmith

Posted 4 years ago

“I am pleased that the locksmith was able to open the door but unfortunately not happy with the rest of the custom given.He was tried to overcharge me for the service and the price for the lock that was given was outrageous when checked online it was a much cheaper lock that the price given by the serviceman unfortunately won't be using the services again. Disappointed.”

Helpful Report

Posted 4 years ago

“Utter disgrace of a company. Complete rip off merchants. My wifes key snapped off in the lock (cheap versa lock the same company fitted 10 months ago that costed £230). The door was open so the cylinder just needed replacing. VERY SIMPLE JOB. The bloke quoted £160 + VAT (just parts) for the replacement Versa cylinder and 5 keys. This seemed incredibly steep so I googled how much one is available for on the internet. Between £8 and £11. Yes you read that correctly. Between £8 and £11. On top of that he wanted to £80 + VAT for labour. Subsequently I have also googled "how to change a euro cylinder". This job LITERALLY takes less than 2 minutes. I called the All Service 4U offices to question the prices and they immediately gave me a discount from £250 down to £200. I then told the installer I wouldn't pay a penny more than £150 Inc VAT and he agreed. I bought a top of the range Yale Euro Cylinder from Amazon for £35 and fitted it myself the next day in less than two minutes as I wasn't comfortable with the cheap versa parts they had used. He also used a cylinder that was too short as he didn't have the right part. DO NOT USE THIS COMPANY. Find an honest local locksmith. IF YOU DO HAVE TO USE THIS COMPANY DO NOT LET THEM RIP YOU OFF.”

Helpful Report

Posted 4 years ago

“Would never use these again or recommend them. Rubbish job and couldn't get my money back. Cannock staffs area. Cowboys.”

Helpful Report

Posted 4 years ago

Dear customer, thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected.

Posted 3 years ago

“Far too expensive for a 10'second job!”

Helpful Report

Posted 4 years ago

Dear Customer, Thank you for taking time to offer feedback. Please contact us at info@keys4ulocksmith.co.uk and a member of the customer service team will do their best to help you. Keys4ULocksmith

Posted 4 years ago

“Rang up to book with them and was told 20 minutes waited an hour rang back up told another twenty minutes. They didn't even ring to say they were running late..Total waste of time ..”

Helpful Report

Posted 4 years ago

Dear Simon, Thank you for taking time to leave us a review. Apologies that our service let you down. We always do our best to get to all of our urgent calls within the timescale promised. Occasionally we are unable to because of reasons beyond our control. However, we should have kept you informed. So sorry that this was not the case. We will endeavour to do better in the future. Keys4ULocksmith

Posted 4 years ago

“I found this company on the internet and thinking they were local called them out. Big mistake.I agree these people are not interested in good work practice or giving you your money back for a shoddy job. Damaged my door and thought it was ok. Got locked out because of the work done . Do not have these guys do work for you . A local company came next day got dirt out of the lock and it was sorted in less than 10 mins. These people are only interested in fleecing you they don't care about the work done.”

Helpful Report

Posted 4 years ago

Dear Sue, Thank you for your review. We understand that customer service are awaiting a report from you in order to complete their investigation. They will then come back to you and hope to complete to your satisfaction. Keys4ULocksmith

Posted 4 years ago

“Absolute scam, abysmal service; AVOID BEING RIPPED OFF BY THEM. Quoted a 'total' of £70 incl VAT, technician turns up and increases it to £130. Technician is unbelievably rude, aggressive and unpleasant, asking provocative questions like 'so you don't want this door unlocked then'? I tell him to call the company, and I do so myself. He storms out and leaves. Absolutely NO professionalism whatsoever. Also very much got the sense that he thought he could intimidate me, me being a young woman and him a large man. Patronising and sexist manner. Called them twice, was told I would get a call back. The next day, I still haven't. What a joke. They advertise as licensed-they're not licensed nor MLA (Master Locksmith Association) approved. So, false advertising. In short, read the other reviews on Trust Pilot. They've done this to tonnes more customers, quoting them £59+ VAT then ripping them off for £220-500 when they arrive and taking advantage of people's goodwill. They also take card details and make UNAUTHORISED CHARGES ON PEOPLE'S CARDS and then lie about it. Which is theft. So: fraudulent, thieves, liars and scammers. Will be reporting to Trading Standards for investigation.”

Helpful Report

Posted 4 years ago

Dear Customer Apologies that you have had a problem with our service. Please contact us at info@keys4ulocksmith.co.uk and customer service will investigate further into this event. Keys 4 U Locksmith

Posted 4 years ago

“Have not received bill via e mail as promised , I consider it excessive for the time taken.”

Helpful Report

Posted 4 years ago

Dear Bryan, Thank you for your review. Please contact us at info@keys4ulocksmith.co.uk and a member of the team will be pleased to send the invoice. Apologies for the inconvenience. Keys4ULocksmith

Posted 4 years ago

“He put the lock but its not working properly and he charge us to much money”

Helpful Report

Posted 4 years ago

Dear Customer, Thank you for your review. Unfortunately your lock had to be replaced. This is why you paid a bit extra. We will be happy arrange a recall if your lock is not working properly. Keys4ULocksmith

Posted 4 years ago

“Prices quoted on phone different from charge after work done spoke to customer service got the “quick brush off” filled in survey no one contacted me complained to the email address provided this is the second time I’ve used service and possibly last time and my google reviews will reflect that”

Helpful Report

Posted 4 years ago

Dear Peter, Thank you for your review. However, you were quoted £49 plus VAT and parts and this is what you were charged. Unfortunately we have not received your email. If you would like to query further, customer services are always happy to help. Please email info@keys4ulocksmith.co.uk and someone will respond. Keys4ULocksmith

Posted 4 years ago

“Absolutely horribly done service! Made a huge whole in my door!! After seeing other's advice everyone was horrified but the picture . People don't know how to their job and charge a fortune!!!!!! Horrible and disgusting!!”

Helpful Report

Posted 4 years ago

Dear Customer, Thank you for your review. However, because of the time of day you were quoted £89 plus VAT if simple to open. As the lock was not simple to open the locksmith discussed the work required and agreed a price with you. On completion you did not want to pay the agreed price and offered a lesser amount, which the locksmith was forced to accept. You did not want to replace the lock which would have covered the hole left by the lock. Keys4ULocksmith

Posted 4 years ago

Keys4U Locksmith is rated 4.7 based on 2,272 reviews