“Waited 40 minutes tech showed up saw me alone with my pup and was immediately told this was 'going to be complicated' & cost $139+VAT to which I told him no way forget the drill & tools all it need was the sliding tool and he would have the door open in 1 second flat! Which of course he did, so it cost me £70 instead of his cheating me - with the nonsense of a difficult job, drill, new lock etc ! AVOID .... will never use this company again!”
We apologise for the negative experience and would like the opportunity to put this right. Please kindly email customercare@allservices4u.co.uk and one of our team will be in touch.
“Quoted £60+vat to drill a lock. When they turned up, jumped to £220 and £80 for a no brand £8 cylinder. I said no... The price miraculously dropped to £60+vat, no replacement. I was glad to see these scammers leave.”
We apologise for the negative experience and would like to put this right. Please email customercare@allservices4u.co.uk and one of our team will be in touch.
“I called this company out as door would not open . The man came got the door open then informed me that I would need a new door mechanism and new lock . The price was quoted at £460 including VAT . Didn’t sit well with me so I declined , and straight away phoned 3 separate companies that quoted me between £180- £210. I have had my door fixed now . What worries me is that elderly or vulnerable could easy pay this price . Which was double what 3 other independent companies quoted me , and what I was charged to have my door fixed . Checks need to be put in place what this locksmith company charged as completely over priced to 3 other local companies.”
We apologise for the negative experience and would like to put this right. Please email customercare@allservices4u.co.uk and one of our team will be in touch.
We apologise for the negative experience and would like the opportunity to put this right.
Kindly email customercare@allservices4U.co.uk and one of our team will look into this for you
“Complete rip-off
He looked at my lock and said £90 to open the front
£120 for opening the back
And this lock will cost you £300
I disagreed with the pricing
Ended up paying call out charge for £60
And he didn’t even touch my lock
Didn’t even get my key out that was stuck in the lock”
We apologise for the negative experience you feel you have received from our Company.
Please kindly email info@allservices4u.co.uk and our Customer Services will aim to resolve.
“Broken key in lock I brought two locks as wasn’t sure on size ready for him to fit. Bloke fitted smaller lock it looks terrible as not correct size, if was professional should of know. Paid 70.00 for incorrect part fitted, do not recommend”
We apologise for the negative experience and would like the opportunity to put this right.
Please email info@allservices4u.co.uk and one of our Customer Services Team will aim to resolve.
“I wrote this email on 26th August and received a response saying That I would get a reply within two working days - I am still waiting!
Dear Sir,
I am writing in regard to the callout yesterday to repair my patio door lock assembly.
When the technician arrived he removed the entire lock assembly and left with it to return to base to get a replacement and give me a quote.
I was extremely surprised as this left me compromised should I not like the quote.
When the quote came in at £250 plus installation I was shocked but accepted as he had taken the old lock away.
When he came to install the new one it was not a direct replacement so he used a grinder on the frame making a mess. It still didn't fit so he said he would fit the gearbox to the old assembly and it fitted fine.
The cost was now £180 still an excessive amount .
I paid the full bill of £322 and said goodbye.
Looking online I found the same part for an average price of £30, quite a difference.
I have already posted a review online but thought it a good idea to write in person so you can help me understand why you are charging so much for parts.
I have no issue with the service fee just the price of the gearbox/lock.
Please feel free to contact me to discuss.”
“Not impressed with the service, the job was not completed the locksmith said rhey would come back to finish the job but did not bother, i did not receive a telephone call or any explanation, i called the company 3 days in a riw trying to get someone to come back but i kept being told thd person who came eould give me a call”
I apologise for your negative experience with our Company.
Please email info@allservices4u.co.uk and our Customer Services Team will aim to put it right.
“We had a terrible experience with this outfit, who replaced our front door lock as:
1. They have charged us £213.60 for a lock costing £48 at the supplier's webpage or amazon. Note that this charge was just for the lock as they also charged us £58.80 for installation;
2. The locksmith misled us by claiming that the lock card was available and he just needed extra time to find it due to some mix-up between the multiple lock cards in his possession. After the installation, however, he told us that the lock never had a card.
3. Their office manager refused to listen, apologise or provide refund.
Stay away from these guys. There are plenty of decent and professional locksmiths in London who treat their customers with respect.”
“The locksmith didn't have the right lock so fitted one that was loose , didn't work properly. I got him to change the part from old lock so at least it wasn't really lose.But only a temporary fix. They wouldn't come out and replace unless I gave them more money.Locksmith didn't even have a dustpan and brush. They are now ignoring my emails.Terible customer services and disregard for customer satisfaction.
I could have done that sort of a job myself but was hoping for a professional service.”
I am sorry to hear our service did not meet your expectations. We take all feedback very seriously and would like to take the opportunity to put it right. Please email us info@keys4ulocksmith.co.uk and one of our customer service team will be in touch.
“Explained the job in detail over the phone & tried to offer as much detail as possible. They said they didn't need anymore & they quoted £59. On site they charged £270 & completely rowed back on initial quote saying they didn't have enough detail.
Not clear about payment before they commit to doing the job.
Didn't arrive on time.
Both on site person and call handler rushed quote and pricing, only offering the detail once it has been completed.
Not to be trusted.”
Dear customer, thank you for sharing your feedback. We’re sorry you had a bad experience but we really appreciate you bringing this issue to our attention.
“BUYER BEWARE
Patrick talked a fantastic game and then completely ripped me off!
We were charged almost £500 for replacing 2 locks and we should have paid around £200.
Luckily Visa have stepped in and are disputing the payment and they have also report him to Trading Standards.
BUYER BEWARE.
Ps. He also wrote his own review about himself and then asked me to go online and activate it. I thought it was to write a review, I have no idea what amazing things he has written about himself in my name.”
Dear cusomer, thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.
“The technician was rude...he luckily didnt need to change my locks as I'd locked myself out, he managed to turn my spare key in the lock and the door opened... I'm shocked that for this service I had to pay £60 and then he has the audacity to say " I've used my time and diesel" he was there for 5 mins! And he wouldn't have used £60 worth if diesel. Definitely not value for money for a simple fix I think its disgusting!”
“If I could 0 I would, cost me, £78 for the man to drill my lock, literally just drill the lock and was left open all night. Felt it was to much do spoke to a few this morning and they agreed. So been onto trading standard this morning as it was far to expsive.”
Dear Customer, thank you for taking the time to leave us a review
We are sorry to hear you were not happy with our service.
Please allow us the opportunity to put things write by emailing us at info@keys4ulocksmith.co.uk and a member of our customer services will resolve the issue.
“Got ripped off and the locksmith wrote his own review. After he told me the lock was beyond fixing and insisted I get a new one I tapped it and the problem fixed itself. Contacted the customer services and never heard back from them. Not to be trusted.”
Dear Customer, thank you for taking the time to leave us a review We are sorry to hear you were not happy with our service and for customer services not responding. Please allow me the opportunity to put things write by emailing me directly
@ dee@keys4ulocksmith.co.uk and I will resolve your issue.
“Would not use this service. I was quoted £360 for a broken lock as the 'gear box' mechanism was broken. This sounded extortionate, so I declined them to continue. I had to pay call out fee and they left. Contacted alternative locksmith for advice. They charged me £235 for same job. Big difference in price albeit still expensive. Caution when choosing this service...”
Dear Customer, thank you for taking the time to leave us a review We are sorry to hear you were not happy with our service. Please allow us the opportunity to put things write by emailing us at info@keys4ulocksmith.co.uk and a member of our customer services will resolve the issue.
“I was completely scammed by this company. Stuck outside in the middle of winter with a newborn baby. They charged me £350 to enter and install a new Yale lock! Conveniently for them, the only replacement locks they carry in their vans are £150! It was installed without confirming the price. They refused to accept the lock for a refund. Please be sure to agree on a price in writing with these scammers or you'll regret it.
They prey on vulnerable people and take full advantage of the situation.”
Dear Nicola
Thank you for your email. We can assure you the business does not charge by vulnerability, age, ethnic or disability. The service is delivered and charged on the price list it carries out the work, and parts it supplies.
As with all other locksmith polices, any fitted locks are non-returnable. The reasons for this is the original package has been discarded and the locks tail piece is cut to size. The product is no longer in its resell condition.
We could not warrant full refund for the lock, however as gesture of goodwill refund has been offered and you were happy back in January.
Keys 4 U Locksmith Ltd
“The price almost doubled from that quoted to when the person finished the job. It was simple and just required drilling a Yale lock. The guy smelled of alcohol and charged an extra £50 because the lock was fitted differently (?) . We have not received any breakdown of the work done - which we would like.
Also when prompted to leave feedback by text, if you select ‘not recommend’ it does not register.”
Dear Customer,
Thank you for taking time to leave us a review.
We are very sorry to hear that you are not happy with our service.
Please allow us to look into your complaint by emailing us at info@keys4ulocksmith.co.uk and a member of the customer services team will put it right for you.
Keys4ULocksmith
“Prompt service but the locksmith fitted a replacement cylinder which was the wrong size. I was also charged £150 for the cylinder which retails at £55.
He told me that the lock he was fitting was higher security than the one being replaced which I now know is not true. Avoid.”
Dear Richard,
We are very sorry to hear that you are not happy with our service. Customer service will be in touch very soon to see if they can put things right.
Keys4ULocksmith
