Keys4U Locksmith Reviews

Name: Keys4U Locksmith
Address: 34 South Molten Street London W1K 5RG, London
Rating: 4.68

4.7 Rating 2,268 Reviews

92 %

of reviewers recommend Keys4U Locksmith

4.7

Based on 2,268 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I think you took a lot of money from me for opening the door!”

Helpful Report

Posted 1 year ago

“Locksmith arrived within hour, only took out broken key for within a min. He charged £70 straight. I feel it is not really fair and I wouldn’t use anymore. Very greedy locksmith.”

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Posted 1 year ago

“relatively quick, he came from the other side of the city, knew what he was doing, kept it simple and was effective. Polite and mindful of being on someone else's property. Note, the advertised details intimate they are local, but they are a connected organisation with local members. Made no difference to me but I know some people are bothered by this.”

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(Hammersmith Locksmith Keys4U) - Posted 3 years ago

Thank you for your review

Posted 3 years ago

“I called this company out as door would not open . The man came got the door open then informed me that I would need a new door mechanism and new lock . The price was quoted at £460 including VAT . Didn’t sit well with me so I declined , and straight away phoned 3 separate companies that quoted me between £180- £210. I have had my door fixed now . What worries me is that elderly or vulnerable could easy pay this price . Which was double what 3 other independent companies quoted me , and what I was charged to have my door fixed . Checks need to be put in place what this locksmith company charged as completely over priced to 3 other local companies.”

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Posted 3 years ago

We apologise for the negative experience and would like to put this right. Please email customercare@allservices4u.co.uk and one of our team will be in touch.

Posted 3 years ago

“Prompt efficient service and very friendly locksmith ..,although they are advertised as a local locksmith even a local address on website which is why I used them and they were not”

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Posted 3 years ago

“well done on a great job”

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Posted 6 years ago

“Absolutely scandalous you can charge 120 pounds for a lock costing 15 pounds. You should all start wearing masks like dick turpin”

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Posted 3 months ago

“Not value for money. Over priced as charged £190.80 (inc vat) for a replacement door handle. Will not use this company again and advise others not to. Instead use a local firm and company that list the cost of replacement products on their website. Door handle actual price £27.”

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Posted 3 months ago

“The guy who turned up was excellent, polite and friendly. As in a previous post the problem is the information given by the office. Advert says NO CALL OUT CHARGE. I asked for an estimate and was told £59 +parts + VAT. I then asked if the £59 was an hourly rate and was told £59 the labour charge. The guy finished after 1.5 hours, no new parts then gave me a bill for £144. I told him about the £59 labour and wad told that was the agency cut. His charges go on top. Advert implied it was a local company, not an agency. I would use the guy that came again but certainly not this company.”

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Posted 3 months ago

“Misleadingly incomplete information by whoever answered at office. Be ready for it costing several times more! I was only given the callout charge of 59+20%VAT. The indicated charge for a lock was reasonable but became £185+VAT on grounds it was a double lock. Once the workman had arrived, whose attitude I didn't care for, an extra £45 + VAT hourly rate was added. Unexpected and the workman just said the office don't disclose everything. The workman then said the blade, previously installed, was too long alluding to it likely to cause problems over time. I.e. trying to get me to replace more. I didn't buy that so it was installed and time will tell. Payment by bank transfer had to be done but the guy insisted on taking a photograph. as evidence it was done. I held my tablet but thumb over my bank account number and sort code. Not an experience I've finished feeling happy about. Why not have electronic card payment?”

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Posted 3 months ago

“AVOID! Scam you for money & the locksmith that arrives was aggressive and scary. DO NOT USE!!!!! All he did was show up, charge £50 for NOTHING and threaten me in my own home for payment. Avoid avoid avoid.”

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Posted 4 months ago

“Bad, will steal money tell you its 50 minimum then say its 150 minimum”

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Posted 4 months ago

“I ordered some keys from Keys4U Locksmith. The keys were sent in a letter envelope which broke during transport meaning one third of the keys were missing. I contacted the company straight away and kept doing so for a month. I called, emailed, sent whatsapp messages, left voicemails... I have yet not received an amicable solution to the issue. I have used another company to change the lock as Keys4U Locksmith did not help me in this regard either. The customer service of Keys4U Locksmith stops responding once they have taken your money. I do not recommend this company.”

Helpful Report

Posted 4 months ago

“I was rushing to go out in the morning and trying to lock my door the key snapped in the middle But I didn’t lock tue door, so I had access in and out my property. I called this guy’s and I explained my situation I strictly asked them that I don’t want to change my lock only if they can take the rest of the key out and they said ok we will send someone there to have a look if they will take it out will be a 55£ plus VAT for this service and I agreed Nobody told me on that phone call that if they can’t tale the ley out o still have to pay them 50£ just to come and see my door Plus i was told 25 m someone will come and took them over 1h So far very bad experience and the guy wasn’t leaving without payment If you want to use this guy be prepared to pay 65 £ to just come at your door Scambags”

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Posted 5 months ago

“Turned up late and made an excuse , tried to tell me I needed a new lock which I didn't want , half heartedly used a piece of plastic nowhere near the yale look and said no go until I tried and was in in 3 seconds? £120 charged and feel I've been ripped off , will leave a review on the Web site to warn others , scandalous”

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Posted 6 months ago

“AVOID THIS COMPANY AT ALL COST. I booked the service yesterday. The call centre said it costs £59.80+VAT. Then when the staff arrived, they charged me £560. I also just gave the call centre a call today and the call centre said I was charged £59.80+VAT which is all wrong. My friend’s backpack was stolen so he lost the key. The company was taking advantage of me and my friends being in emergency situation at nighttime. When they arrived, they told me that this door handle could not be unlocked and needed to be replaced. I then asked for the price. They said it £480 all included. They finished the job and charged me with 20% VAT extra. I have tried to contact the company to confirm the price, and the call centre was really rude. He gave me the contact number to ask about the price. No one responded to the call and also cut the line. In total, I paid £560 without receiving any official receipts. I paid £480 in cash and £60 by transfer. I have read reviews and I trusted your company until I got overcharged. This is very disappointing. They also rushed me to pay money because they would need to go help 70-year-old couple to get into the house at 11 pm. This could be a lie. AVOID THIS COMPANY AT ALL COST. OTHERWISE, THEY WILL OVERCHARGE YOU, PARTICULARLY IF YOU ARE FEMALE, MINORITY AND VULNERABLE PERSON.”

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Posted 6 months ago

“I made an appointment with this company for a locksmith to attend our premises. I travelled 40 miles to get there for the appointment and nobody arrived. When I complained today, I was told that a voicemail had been left for me to re-schedule. But I did not receive any such voicemail.”

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Posted 7 months ago

“Arrived in the time agreed. Fixed the problem however I was taken aback by the charge of £118 for sawing a padlock open and telling me I needed to replace it. The whole procedure took 2 minutes which equates to £59. a minute. Nice work if you can get it.”

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Posted 8 months ago

“Rapid, professional, helpful. George was a great guy!”

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Posted 9 months ago

“I was quoted £80 all inclusive in the phone and the Romanian guy who came told me it's over £108 so I told him I was told £80 he then pretended to make a call to his office and confirmed £80. After he left I called the office and confirmed that it was indeed £80 and the lad had not spoke to the office.”

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Posted 9 months ago

Keys4U Locksmith is rated 4.7 based on 2,268 reviews