“Told on the phone that someone would be with me in under 30 mins, more like 60 in the end! The 'locksmith' was with me for 5 seconds before he opened my front door. All that happened was the front door was shut, not locked, with a key on the inside prevented the key on the outside from turning. Nothing was replaced, a simple device used to open the door. You may not charge call out fees but to take £100 + VAT off me for 5 seconds work is a joke and very unfair in the current economic climate. I was deeply shocked and disappointed that the 'locksmith' too his time to get to me and even asked if he was still needed, then he gets £100 + VAT. Wouldn't use again.”
“Locksmith arrived within hour, only took out broken key for within a min. He charged £70 straight.
I feel it is not really fair and I wouldn’t use anymore. Very greedy locksmith.”
“The back door you mended stuck again and I couldn't lock it. I was told that someone would come round but after several different stories I was told that there was nobody available and I could call another locksmith!!. I am a woman who was alone in the house that night but was just told 'sorry'. This was extremely upsetting. I have sent in an email regarding the bad service. Eventually I managed to force the door locked last night. My husband who was away called and was told that there was no manager or supervisor to speak to. He is expecting a call from you to arrange a call on Friday. Not holding our breath. In the meantime I am not able to use the back door!!!”
“Charged at 10 times cost of lock. Put on two horrible cheap locks instead of Chubb and Yale as requested. Feel totally cheated. Service was good snd efficient and a reasonable price”
“I had agreed on the telephone with the call handler to pay £ 59 plus VAT (£70.80) & also negotiated a discount .Before the locksmith started the job I clearly explained to him the price I had agreed. He bluntly told me that his charges are £70 plus VAT & started to walk off saying he has other important job to attend. I requested him to do the job since he had come & he said he will charge me £70 including VAT.
The job was very simple it took him barely 3 minutes as all he did was to cut the lever which was stuck. It so happened that when he processed the payment the amount payable came to £62 including VAT as the Company must have already calculated the price.
Also I enquired how much he would charge for replacing the lock first he quoted £250 then changed it to £100.
The job was straight forward. The lock to the side door of the house leading to the
back garden was stuck & the lock itself is an ordinary lock not a complicated security lock
All the locksmith was trying to do is to rip me off because of my age
He had no right to walk off from the job”
“Sorry but this is a rip off company my neighbour of 75 was quoted £60 it might be a bit more if it takes longer and at the end of the job which took less than half an hour was charged £280 When she asked can't It be cheaper than that cos that's a lot was told that's our rate So why wasn't she told that in the first place absolutely a rip off I googled the locks and they are between £15 -£20 so where you get £280 for a job that took less than half an hour ???????????”
“The price for the lock and labour at £184 was very steep, especially as the job only took 15 minutes! When the men left I realised that although the key locks perfectly well, the door is loose in the frame, so it'll be draughty in winter. Wish I hadn't gone with this supplier.”
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“I contacted Keys4U 033 0088 4662 to ask for help installing some new locks on my property in Epsom
From each of my three calls I was promised a call back.
My fourth call I was again offered a call back and I explained that this wasn't working and I was disappointed as I as the client was having to continually call back
The response from the young lady was this is the first time you have spoken to me so what do you want !!!!
Not particularly helpful
Now off to find an alternative company”
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I am sorry to hear about the issues you have experienced
Please email our customer care team at customercare@allservices4u.co.uk so we can investigate this for you
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Thank you for taking the time to leave us a review.
I am sorry to hear about the issues you have experienced
Please email our customer care team at customercare@allservices4u.co.uk so we can investigate this for you
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“Having locked ourselves out on a freezing morning we were told our wait would be 30mins. We ended up waiting almost 3 times that long without a single call from the company to keep us informed. Then charged £70 for 1 minute of work. Locksmith was polite and apologetic though.”
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“Absolutely awful, man was incredibly rude and started bombarding us with his anti-mask vitriol and then charged us £70 for what was essentially putting a coat hanger through the letterbox. I understand that it is not just that which we were paying for but for 5 minutes work this is horrendously overpriced and this man was thoroughly rude and unpleasant. If it was not for the fact that my partner desperately needed to go inside the house at that moment I would have let him leave the door locked and bought one of those jumped up coat hangers which I found in a local store for £30.”
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“Locksmith drilled through lock even though he had plenty of other options. Was at my house less than 30 mins. Quoted £59 initially and asked to pay nearly 4x as much as that at £202.
Would not reccommend. Either the locksmiths are there to get as much money as possible for a simple job or they don’t know what they are doing. Completely rip you off when your in need.”
“Not sure how you justify a bill of £184 for a 5 minute job and charge a £100 for a lock barrel that you can pick up for £12 to £15 .
I understand that there is a call out charge ,distance of travel but really wished I had not bothered as I could have done the job myself and saved myself £169 !!! I feel Ripped off.”
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“We had small domestic safe that we could not open. Called this company who sent safe opener within one hour.He was here less than 20 minute's,safe opened at a cost of £190 plus vat WHAT A RIP OFF”
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if you would like to discuss this further please email our customer care team at customercare@allservices4u.co.uk so we can investigate this for you
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