Keys4U Locksmith Reviews

Name: Keys4U Locksmith
Address: Office 226, Bulding 3 North London Business park, Oakleigh, London, London
Rating: 4.68

4.7 Rating 2,498 Reviews

92 %

of reviewers recommend Keys4U Locksmith

4.7

Based on 2,498 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Turned up late and made an excuse , tried to tell me I needed a new lock which I didn't want , half heartedly used a piece of plastic nowhere near the yale look and said no go until I tried and was in in 3 seconds? £120 charged and feel I've been ripped off , will leave a review on the Web site to warn others , scandalous”

Helpful Report

Posted 2 years ago

“AVOID THIS COMPANY AT ALL COST. I booked the service yesterday. The call centre said it costs £59.80+VAT. Then when the staff arrived, they charged me £560. I also just gave the call centre a call today and the call centre said I was charged £59.80+VAT which is all wrong. My friend’s backpack was stolen so he lost the key. The company was taking advantage of me and my friends being in emergency situation at nighttime. When they arrived, they told me that this door handle could not be unlocked and needed to be replaced. I then asked for the price. They said it £480 all included. They finished the job and charged me with 20% VAT extra. I have tried to contact the company to confirm the price, and the call centre was really rude. He gave me the contact number to ask about the price. No one responded to the call and also cut the line. In total, I paid £560 without receiving any official receipts. I paid £480 in cash and £60 by transfer. I have read reviews and I trusted your company until I got overcharged. This is very disappointing. They also rushed me to pay money because they would need to go help 70-year-old couple to get into the house at 11 pm. This could be a lie. AVOID THIS COMPANY AT ALL COST. OTHERWISE, THEY WILL OVERCHARGE YOU, PARTICULARLY IF YOU ARE FEMALE, MINORITY AND VULNERABLE PERSON.”

Helpful Report

Posted 2 years ago

“I made an appointment with this company for a locksmith to attend our premises. I travelled 40 miles to get there for the appointment and nobody arrived. When I complained today, I was told that a voicemail had been left for me to re-schedule. But I did not receive any such voicemail.”

Helpful Report

Posted 2 years ago

“I was quoted £80 all inclusive in the phone and the Romanian guy who came told me it's over £108 so I told him I was told £80 he then pretended to make a call to his office and confirmed £80. After he left I called the office and confirmed that it was indeed £80 and the lad had not spoke to the office.”

Helpful Report

Posted 2 years ago

“2 call-out fees for what should have been a simple alignment. Locksmith said after first visit door was fine Not fine!! I was locked out again following week. On second visit he messed with aligning screws and told me hinge had gone and I should get a UPVC door technician to fix it. I rang my Joiner who identified what Locksmith had done to cause problem to hinge. He had battered the central screw with his battery screwdriver so much resulting in no crossthread left and turned it away the central markerpoint on the plate causing it to turn inward making the hinge jammed. Took my joiner some time get defective screw out owing not having any grip on battered head. Problem solved when this was done and my man was able to check all aligned with receiver plates on the other side of frame. Your Locksmith caused this problem, no-one has touched the screws since installation. Cost me 2 call-out charges of a total £141.60. After contacting my bank who raised a Merchant Dispute,I have got £70.80 back,the fee paid on Credit card, first fee was paid on Debit card. So still out of pocket for other fee. I would NEVER use/recommend your firm.”

Helpful Report

Posted 2 years ago

“Locksmith took 1hr 45 mins to arrive when they stated they’d arrive within 30 mins. Admitted he didn’t have the right tools to pick my lock (which should have taken 10 mins) so needed to drill. Had my dog and 15 month old child in the garden in the rain so couldn’t really argue. Drilled through my lock, took him about 2 hours. Has damaged my door. Tried to sell me new handles which on questioning him where completely unnecessary. Then part of the lock was damaged- he said this was unrelated but very suspicious given it’s a new door and he’d just spent 2 hours drilling it. Door was also scratched and chipped. Don’t think he had a clue what he was doing, and when I questioned this, his only response was to offer me a copy of the ‘locksmiths creed’. Declined his offer to replace what was broken in the lock as I believed he was completely incompetent. Overall at my property for 3 hours. Highly disappointed. Would not use again- not sure of their quality assurance process.”

Helpful Report

Posted 2 years ago

“Very poor service,I would not recommend this company.I got a problem with door lock which the company guy could not fix and recommend a new lock system.He charged £70 without fixing the lock.After he left I noticed the lock was just jammed.It was fixed and the lock now working perfectly fine.”

Helpful Report

Posted 2 years ago

“Rip off, quote one price on the phone then their approved locksmith turns up 1hr 45mins late and then charges way you double for a job that took him less then 1min to drill through my steering lock, £155!! Made out it’s going to be massive job etc taking advantage of vulnerable people, When asked why is the price more he just replied it’s the company, I just work for them. Only to find out that he owns the company. Tried to make a complaint about my experience, will they listen NO, this company says I need to contact the company that came out, which I did but they haven’t responded back yet, almost a week!! Your company should take responsibility for this complaint as you placed the job with them, they are your approved locksmith, I took the service with you, please take responsibility to look in this. Thanks”

Helpful Report

Posted 2 years ago

“Invoice said £80 I paid £85 for a simple job I could of easily done myself. Didn't have to prove to the locksmith that I lived in the property and had a little argument with him as of his nationally (Ukrainian) I'm x forces and have been offered to go fight there battle”

Helpful Report

Posted 2 years ago

“Was told it would be £59 plus vat to get my lock changed then he arrived and said it would be £89 because of my door... he then drilled through the lock and told me I owe a further 80 for a lock that I paid a tenner for from screwfix....”

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Posted 2 years ago

“This was nothing but taking my money ! This person left kry still did not work! It was never the key it was the alternator beware of these people. This God took my money, then asked me for my phone number and went in his website and deleted my phone app on my phone. Or I could even call him back once he left be where”

Helpful Report

Posted 3 years ago

“Very very poor workmanship badly damaged door certainly would not recommend this company Contacted customer services on many occasions was not interested.1 have also sent pics to you 3 weeks ago with no response”

Helpful Report

Posted 3 years ago

“They told me on the phone that the price was 55£ and that the locksmith would be in 20 minutes. They made me wait over one hour and a half on the street and they charged me 100£ AVOID”

Helpful Report

Posted 3 years ago

“I understand it is a Sunday at 6pm but the cost of this service is disgusting. The man arrived and forced the door open with one tool which took less than 10 seconds yet this cost me £75. When it is that simple it should not cost that much. I completely understand the price if it is more complicated and requires more tools or to change locks etc, but to just force it open in 10 seconds yet to charge the full amount is absolutely disgusting. The keys were inside the house and it was just an auto lock door (I recently moved in so did not realise it was auto lock), yet it cost so much money which I think is completely unfair.”

Helpful Report

Posted 3 years ago

“I feel totally stole, this man opened my door with a cardboard and charged me 119 pounds, in insane.”

Helpful Report

Posted 3 years ago

“Told on the phone that someone would be with me in under 30 mins, more like 60 in the end! The 'locksmith' was with me for 5 seconds before he opened my front door. All that happened was the front door was shut, not locked, with a key on the inside prevented the key on the outside from turning. Nothing was replaced, a simple device used to open the door. You may not charge call out fees but to take £100 + VAT off me for 5 seconds work is a joke and very unfair in the current economic climate. I was deeply shocked and disappointed that the 'locksmith' too his time to get to me and even asked if he was still needed, then he gets £100 + VAT. Wouldn't use again.”

Helpful Report

Posted 3 years ago

“I think you took a lot of money from me for opening the door!”

Helpful Report

Posted 3 years ago

“Locksmith arrived within hour, only took out broken key for within a min. He charged £70 straight. I feel it is not really fair and I wouldn’t use anymore. Very greedy locksmith.”

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Posted 3 years ago

“The back door you mended stuck again and I couldn't lock it. I was told that someone would come round but after several different stories I was told that there was nobody available and I could call another locksmith!!. I am a woman who was alone in the house that night but was just told 'sorry'. This was extremely upsetting. I have sent in an email regarding the bad service. Eventually I managed to force the door locked last night. My husband who was away called and was told that there was no manager or supervisor to speak to. He is expecting a call from you to arrange a call on Friday. Not holding our breath. In the meantime I am not able to use the back door!!!”

Helpful Report

Posted 3 years ago

“Pricing and threatenining to cancel based n not agreeing price not the best”

Helpful Report

Posted 3 years ago

Keys4U Locksmith is rated 4.7 based on 2,498 reviews