Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Just Travel Cover Reviews

4.7 Rating 18,310 Reviews

95 %

of reviewers recommend Just Travel Cover

Company Reviews

Visit Website

Phone:

0800 294 2969

Email:

dale.robinson@justtravelcover.com

Location:

Victoria House Toward Road , ,
Sunderland
SR1 2QF

Write Your review

Tell us how Just Travel Cover made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Just Travel Cover 5 star review on 1st June 2023

Just Travel Cover 5 star review on 14th April 2023

Just Travel Cover 5 star review on 27th February 2023

Just Travel Cover 5 star review on 21st February 2023

Just Travel Cover 5 star review on 7th February 2023

Just Travel Cover 5 star review on 7th February 2023

Just Travel Cover 5 star review on 6th January 2023

2

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Initially, in fairness, everything was fine! The quote was a good one and I was happy to accept it. However, the problems started when I went to print out my documents. It named me as 'Mr Myfanwy Scott ' instead of 'Mrs'. I rang to explain this and I was assured that it had been altered. I went back on the website to print them , but it still showed that it was incorrect. I decided to wait 10 minutes, just in case, and tried again. Same result. So, I rang back and explained the problem. Once again, I was assured that it had been altered. Again I looked on the website, and waited 10 minutes again. Same. I waited overnight. Same. When I rang the following morning, it was discovered that the problem was that although the covering letter had been changed, new documents had not been generated. She did so, and finally the documents showed me as a Mrs'! So all is well, that ends well, but it was a long and frustrating journey!”

Posted 6 years ago

Hi Mrs Scott, Thank you for purchasing your holiday insurance with Just Travel Cover and for taking the time to leave us a review. I'm sorry to hear about your experience on this occasion. We pride ourselves on our customer service and this is not up to our usual standard. I've raised this with our customer service manager and I've asked that your calls are reviewed and to arrange for the necessary training for the staff in question. I apologise once more and hope that this does not deter you from purchasing from us in future. We hope you enjoy your next trip! Kind Regards, Michael

Posted 6 years ago

“Ridiculous price quoted for 1 week cover in Cuba. Found cover elsewhere for 1/4 quote.”

Posted 6 years ago

Hi Mr Cranmer, Thank you for taking the time to leave us a review. I'm pleased that you managed to find a suitable policy elsewhere. Please can I ask you to take a minute to double check your documents to make sure that you have adequate cover, as sometimes cheaper products offer inferior cover. We would welcome the opportunity to offer you a price for your future adventures. We hope you have a great trip! Kind Regards, Michael

Posted 6 years ago

“The cost of a years insurance has more than doubled without any of my details changing.”

Posted 6 years ago

Hi, Thank you for your repeat custom and for taking the time to leave us a review. I'm sorry that you saw a large increase in your annual insurance compared to the price you paid last year. However it looks like my colleague made another suggestion to help you save money this time around. Please do not hesitate to contact us if you would like any further information. We hope you have a great trip! Kind Regards, Michael

Posted 6 years ago

“you did not listen too opinionated do not listen to customer only what you cannot offer dont do this dont do that only want to squeeze as much money as you can ...DO NOT CARE ABOUT THE CUSTOMER OR THEIR NEEDS GREEDY>>>>>>>>>CANNOT SAY THIS WORD BUT HOPE YOU GET THE GIST”

Posted 6 years ago

Dear Mr Toal, Sorry to hear you were disappointed with the service you received in our call centre. We have investigated this internally as we do not receive comments of this kind and in fact pride ourselves on customer service, something which is backed up by the amount of positive reviews our customers leave. Our Customer Service Manager tried to call you earlier this week to discuss. If you would like to discuss via phone in any further detail please do let us know. Thanks Dale - marketing manager.

Posted 6 years ago

“After years of being a customer.our insurance quote was almost 50percent up on last years quotes. Not good!,”

Posted 6 years ago

Hi Mr Binns, Thank you for purchasing your travel insurance with Just Travel Cover and for your repeat custom. I'm sorry that you have seen an increase in price this year. I can see that this is due to the last policy being arranged prior to your birthday and a slight difference in the medical from last year. I hope this goes a little way to explaining the reason for the increase and we hope you have a great trip! Kind Regards, Michael

Posted 6 years ago

“Was not happy how much insurance had gone up since last year , I was not wanting to shop around so just went with price giving , having used this insurance for a number of years I felt loyalty meant nothing to them, I will definitely be shopping round next time.”

Posted 6 years ago

Hi Mr McNeil, Thank you for your loyalty and for taking the time to leave us a review. I'm sorry that you have seen an increase in your premium this year, however please let me assure you that your loyalty is greatly appreciated! As a business a large portion of our customers are repeat customers or recommended by someone who has bought from us in the past. I have authorised a discount off your next purchase with us - please quote your current policy number to claim your exclusive discount. We hope you enjoy your holiday! Kind Regards, Michael

Posted 6 years ago

“Very disappointed that my insurance to the same destination, with the same medical background from 2016, had risen from £97 to £333. I understand that l am two years older( 77 ) but l find this price questionable. Could someone please explain.”

Posted 6 years ago

Hi Mr Seymour, Thank you for taking the time to leave us a review and for your loyal custom. I'm sorry that you have had a raise in premium over the years however there are a number of factors which increase the cost of insurance premiums. As you have pointed out age is a factor along with medical conditions. Other factors which we have no control over are frequency of claims, general inflation and the weak pound. The majority of claims are paid in Euros or Dollars and the strength of the pound is a factor. Exchange rates are not great at the moment, which means claims costs are more expensive that they were two years ago. We constantly compare our prices to our competitors and we find that we are competitive for the majority of customers. I hope this goes a little way to explaining the reasons for the increase in premium. We hope you have a great trip! Kind Regards, Michael

Posted 6 years ago

“When I read through the policy it was wrong. It said that I had a medical condition that I didn't have. Im know waiting for an agent to call me back to correct the policy. This was clearly a mistake by your agent, obviously he pressed the yes answer to a question when the answer was NO.”

Posted 6 years ago

Hi Mr McDonald, Thank you for taking the time to leave us a review and for purchasing your travel insurance with Just Travel Cover. I'm sorry there was an error on your policy and I can see that we have since been in contact to correct your policy. If you have any other queries please feel free to contact us: Telephone 0800 294 2969 Email admin@justtravelcover.com We are also available via webchat at justtravelcover.com We hope you have a great trip! Kind Regards, Michael

Posted 6 years ago

“It could have been so much better!I was a bit confused over some of the medical questions but instead of patiently explaining this to me he just kept repeating the question as if I was a small stupid child !”

Posted 6 years ago

Hi Mrs Carnaghan, Thank you for taking the time to provide us with feedback and we appreciate you purchasing your travel insurance with Just Travel Cover. I'm really sorry that you had a poor experience when speaking to us on the telephone. I've passed your comments on to a senior manager who will listen to the call and arrange for the necessary training to ensure we provide a better service in the future. We we're recently crowned the UK's 'Best Travel Insurance Provide 2017' so we do take our customer feedback very seriously. We hope you have a great holiday! Kind Regards, Michael

Posted 6 years ago

“I was given poor information about the cover for walking on the Inca Trail which is over 3500 metres and am still awaiting a resolution. The policy sent is useless to me and does not meet this need which I made plain in my discussion”

Posted 6 years ago

Hi Mrs Foster, Thank you for taking the time to leave us a review and for purchasing your travel insurance with Just Travel Cover. I apologise for the confusion and inconvenience caused. I can see that my colleague has been in touch with you to amend your policy accordingly. If you have any further questions please do not hesitate to get in touch: Telephone 0800 294 2969 (open 7 days a week) Email admin@justtravelcover.com You can also contact us on our website via web chat justtravelcover.com We hope you have a fantastic adventure! Kind Regards, Michael

Posted 6 years ago

“I rang twice to try and renew but no-one was available to call me. I booked a call back but nobody called me back. Luckily when I rang a third time I did manage to speak to someone”

Posted 6 years ago

Hi Miss Weldon, Thank you for renewing your insurance with Just Travel Cover. I'm sorry for the poor service you received on this occasion, we pride ourselves on our customer service and the service you have received simply isn't good enough. I've passed your comments to a senior manager to investigate and they will ensure that internal procedures are reviewed to prevent this from happening in the future. Thank you again for taking time to provide us with feedback. We hope you enjoy your trip! Kind Regards, Michael

Posted 6 years ago

“I suffered from too many contacts from Just Travel Cover and mistakes in the quotes, which got more expensive each time. An example of the mistakes from my medical history: although I had noted that I had had two fractures in the past five years, this appeared only in the first quote and was omitted from the next two quotes. The whole process was disorganised. As I am partially deaf, I had requested E mails rather than telephone calls, but I continued to be called up to the last minute. I found this very difficult. I f I had not been dependent on Just Travel Cover as the only company that would Cover my health conditions I would have given up and found a different company.”

Posted 6 years ago

Hi Mrs Nolan, Thank you for your loyal custom and for taking the time to leave us a review. I apologise for your poor experience and your comments have been passed to a member of senior management to address. I understand your concerns and hope this one-off error does not discourage you from using Just Travel Cover in the future. We hope you enjoy your trip! Kind Regards, Michael

Posted 6 years ago

“Not very helpful .Had to take holiday insurance for single instead of a yearly one because of the big difference in price.”

Posted 6 years ago

Hi Mr Cox, Thank you for purchasing your insurance with Just Travel Cover and for taking the time to leave us a review. I'm sorry that there was a big difference between the annual and single trip price. I can see that due to the current circumstances we advised you to take a single trip insurance policy, however that does not mean that an annual policy is out of the question in future. I will send you a private message to explain further. If you need to get in touch please contact us as follows: Telephone 0800 294 2969 Email admin@justtravelcover.com We are also available via web chat at Justtravelcover.com Please mention your policy number. We hope you enjoy your trip! Kind Regards, Michael

Posted 6 years ago

“Message sent to Mr. Slater as I am widowed and this policy is in my name I found this quite upsetting.”

Posted 6 years ago

Hi, Thank you for your repeat custom with Just Travel Cover and for taking the time to leave us a review. Please let me apologise for the oversight Mrs Slater. I have double checked your policy and can see that everything is in order. If you do have any further queries we would be happy to help: Telephone 0800 294 2969 Email admin@justtravelcover.com justtravelcover.com via webchat We hope you have some great trips in 2018. Kind Regards, Michael

Posted 6 years ago

“My booking for my March 2018 cruise had the wrong date being shown for 2017 Ibrought this to your attention by visiting you office and for a while was not believed.After a while it was acknowledge that the date should have been 2018 and I was given a new policy number.A new policy sent to me had the new policy number but still showing the date as 2017.which P&O would not have acceptedI have since phoned your office and promised an amended copy.Fingers crossed G>Dixon”

Posted 6 years ago

Hi Mr Dixon, Thank you for your repeat custom with Just Travel cover and for taking the time to leave us a review. I'm sorry that you have had a bad experience with your documents. I can see that we have sent correct documents to you on Friday 15th December. Also, I've emailed a copy of your policy so that you have the details for P&O. We hope this does not deter you from purchasing for us in the future. If you do need further assistance please contact us: Telephone: 0800 294 2969 Email: admin@justtravelcover.com Webchat: justtravelcover.com Facebook: facebook.com/justtravelcover We hope you have a great cruise. Kind Regards, Michael

Posted 6 years ago

“I paid 3 pound for over a week for paper work yet no paper work time running out as my trip is on 21 December and need to take with me”

Posted 6 years ago

Hi Mr Sheppard, Thank you for purchasing your travel insurance with Just Travel Cover and for taking the time to leave us a review. I apologise for the delay in receiving your documents, I can see that these were originally sent to you on 4/12. I will ensure that some duplicates are posted to you first class today. If you have any other queries please do not hesitate to get in touch: Telephone 0800 294 2969 Email admin@justtravelcover.com Webchat justtravelcover.com We hope you have a great trip! Kind Regards, Michael

Posted 6 years ago

“I am maybe to blame as I could not find my promised 15% discount code when I spoke with your agent. She asked me for the code then stated if it was a black Friday one it had expired. I have since found it with no word of black Friday it reads SAVE 15%. Your agent was very polite and spoke me through all stages so my own fault for not having code to hand.”

Posted 6 years ago

Hi Mr Lovie, Thank you for taking the time to leave us a review and for purchasing your travel insurance with Just Travel Cover. We apologise for the confusion, we were running a Black Friday sale which had just ended and I think this is where the confusion arose. I'm pleased we managed to arrange your annual policy. We hope that you have some great trips over the next 12 month! Kind Regards, Michael

Posted 6 years ago

“was really high price and have always had my insurance with you the next week i had a tex saying if i booked with you there was 20 per cent of so not happy regards c manners”

Posted 6 years ago

Hi Mrs Manners, Thank you for your repeat custom with Just Travel Cover and for taking the time to leave us a review. I'm sorry that you missed out on out Black Friday sale. I have made a note on your current policy to ensure we reward your loyalty with a generous discount off your next travel insurance purchase with Just Travel Cover. We really hope you enjoy your trip! Kind Regards, Michael

Posted 6 years ago

“you put up your charges due to age , yet you state there is no upper age limit?therefore you are misleading customers that there is no extra charge for age.”

Posted 6 years ago

Hi, Thank you for taking the time to leave a review and for purchasing your travel insurance with Just Travel Cover. Our single trip insurance policies really do have no upper age limit, we cover travellers of all ages. We are in no way misleading customers, as our statement is 100% accurate. We do not claim that there is no charge for age. Most customers will understand that travel insurance generally becomes more expensive with age. However we regularly compare our prices to our competitors and our rates are very competitive. We hope that you choose Just Travel Cover for your future travel insurance policies. Enjoy your next trip! Kind Regards, Michael

Posted 6 years ago

“The quote took forever and the guy asking me questions sounded like a robot. He was totally disinterested and asked me same questions several times. Im afraid he lacked any customer service skills.”

Posted 6 years ago

Dear Mrs Erdbrink, Thank you for your repeat custom with Just Travel Cover and for taking the time to leave us a review. I'm sorry that you had a bad experience on this occasion and I apologise for this. We pride ourselves on our customer service and as a result we were recent crowned the "UK's Best Travel Insurance Provider." I will ensure that the call is listened to and addressed with the member of staff to improve our service in future. Thank you again for your feedback and we hope you have a great trip! Kind Regards, Michael

Posted 6 years ago

«
1
2
...
5
6
7
8
9
»

Just Travel Cover is rated 4.7 based on 18,310 reviews