Just Travel Cover Reviews

Name: Just Travel Cover
Address: Victoria House, Toward Road, Sunderland, United Kingdom
Rating: 4.66

4.7 Rating 20,026 Reviews

95 %

of reviewers recommend Just Travel Cover

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Phone:

0800 294 2969

Email:

marketing@justtravelcover.com

Location:

Victoria House,
Toward Road,
Sunderland
United Kingdom
SR1 2QF

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Just Travel Cover 5 star review on 21st January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The information given on the telephone for each of the three packages is 'gabbled off' in a very fast manner making it difficult to note down what cover you are buying. When telephoning to request a copy of the three levels of cover I was advised I had to create an account, which a member of the family had to do for me, having done this we still could not view the quotes, only the other documents. We had to do a live chat, who told us to logout and back in and then she left the chat! We then had to ring and explain to two people, who had to speak with another two, all to get the quote! After thus when I purchased thd policy thd young lady coukd not answer my ladt question and oncr more I had to hold for the 'surley response'. I hope I do not have to make a claim as I am not impressed at the purchasing stage and therefore cannot believe they will be any further customer focused.”

Helpful Report

Posted 6 years ago

Good morning, Thank you for taking time to leave us feedback and I am sorry to hear that you faced problems when arranging your travel insurance. Your comments have been noted and will be passed to our Training Manager to review. I can see from our records that there was a system issue when generating your quotation documents. The documents were sent to you via an alternative secure method to allow you to view these as requested. Your online account is now active so all policy documents should be available to view online. If you are still experiencing any problems, please let us know and we can post a copy to you. Thank you for choosing Just Travel Cover and I hope you enjoy your trip. Kind regards, Joy

Posted 6 years ago

“website got stuck over look up address function and then I couldn't hear the person I had to phone.”

Helpful Report

Posted 6 years ago

Good afternoon, Thank you for taking time to leave us feedback and I am sorry to hear your faced difficulties when arranging your travel insurance. I can see that the error surrounding your address has now been corrected and our system has been updated accordingly. I apologise you had difficulty hearing our advisor when you contacted our call centre. Your comments have been noted and will be passed to our Training Manager to investigate. Thank you for choosing JTC again this year and I hope you enjoy your trip. Kind regards, Joy

Posted 6 years ago

Good afternoon, Thank you for taking time to leave us feedback and I am sorry to hear you faced problems when arranging your travel insurance. I can see that the issue surrounding your address has now been corrected and our system has been updated accordingly. I'm really sorry you had problems being able to hear our advisor when you contacted our call centre. Your comments have been noted and will be passed to our Training Manager to investigate. Thank you for choosing JTC again this year and I hope you enjoy your trip. Kind regards, Joy

Posted 6 years ago

“I did my insurance on line, I paid but didn’t get my policy so I rang up a to let them no, and in the end was charged twice ,Had to ring again to sort this out still waiting for my money to go back in my account and it’s ms lawmon not mrs got it wrong again.”

Helpful Report

Posted 6 years ago

“Was kept holding for ages, the advisor did not seem experienced and I was faced with a ridiculous cost for travel insurance, it just takes advantage of people with a terminal illness that want to travel. I am stable with my condition and it does not warrant such high premiums.”

Helpful Report

Posted 6 years ago

Dear Miss Harvey, Thank you choosing Just Travel Cover and for taking time to leave us feedback. As an insurance broker, we compare multiple insurers for you to ensure we find the best price we can for requirements. All medical screening questions are set by a specialist company and are agreed by all insurers on our panel. Insurers agree premiums based on the overall risk of the policy including medical screening. I am sorry to hear you were kept holding. Your comments have been noted and will be investigated. I hope you enjoy your trip and thanks again for choosing JTC. Kind regards, Joy

Posted 6 years ago

“Ski cover included compensation for lift closure. All lifts definitely shut due to avalanche 4/5 warnings over 3 days but company refused to pay out due to small print mentioning "say due to lack of snow". Classic case of using any means feasible to avoid paying out on a claim. Not impressed!”

Helpful Report

Posted 6 years ago

Hi Mr Shouler, Thank you for taking time to leave us feedback and I am sorry to hear of your cause for your claim. I can see that your policy was purchased online and full details were then sent to you by email to allow you to check over the cover. All of our policies have a standard 14 day cooling off period so you can request to cancel for a full refund if you find there is something that does not meet your needs and requirements. I am sorry that on this occasion your claim was not covered however if you would like to discuss this, or any details of your policy further, please do not hesitate to contact our office. Kind regards, Joy

Posted 6 years ago

“Booked insurance for a Caribbean cruise and the call operator asked me if I needed winter sports cover!”

Helpful Report

Posted 6 years ago

“2 policies booked sent to wrong e mail twice. 3 phone calls needed &had to.ask for post instead!”

Helpful Report

Posted 6 years ago

Hi Mrs Foster, Thank you for taking time to leave us feedback. I can see from our records that the policies were initially sent to your husbands email address. This has now been updated to your email address however the account is not active yet. I have sent a reset password email on both policies to allow you to create your online account. Full documents have been posted to you as requested. If you have any further problems, please do not hesitate to contact our office. Kind regards, Joy

Posted 6 years ago

“Did not warn that the backing by TIF was, according to the recent press, a risk. Neither are they members of the Association of British Insurers”

Helpful Report

Posted 6 years ago

“Voice very dronning - to the point that you switch off.”

Helpful Report

Posted 6 years ago

Hi Mrs Jones, Thank you for taking time to leave us feedback. Your comments have been noted and passed to our Training Manager to look into. I hope you enjoy your trip and thank you for choosing JTC! Kind regards, Joy

Posted 6 years ago

“YOU HAVE DOUBLED YOUR PRICE FOR ME IN 12 MONTHS FOR SAME MEDICAL HISTORY. I AM A PENSIONER AND CANNOT AFFORD THIS. THAT'S WHY I HAD TO IMMEDIATELY CANCEL. SORRY.”

Helpful Report

Posted 6 years ago

Dear Mr Robertson Thank you for taking time to leave us feedback and I'm sorry to hear you have chosen to cancel your policy. Rates do vary between the insurance companies that are on our panel and can go up as well as down due to a number of factors including the amount of claims made over a particular time frame. An increase in claims (amongst other things) will invariably lead to marginal increases in rates across the travel insurance sector. The benefit of dealing with us is that we will compare multiple insurers for you to find the best price we can for your own requirements at the time. As mentioned rates can fluctuate so please don’t hesitate to call us next time you need cover and once again we will search our panel of A rated insurers for you. We hope you enjoy your holiday and hope to hear from you again in the future. Joy.

Posted 6 years ago

“You have put my name wrong it is NIVEN please let me know you have sorted this mistake”

Helpful Report

Posted 6 years ago

Dear Mrs Niven, Please accept our sincere apologies for this and rest assured it was an administrative error only within our Review system - no documents have been affected. Kind regards, Joy

Posted 6 years ago

“Hopeless - never phoned me back (twice) when I rang to check what Category 4x4 off road driving fell into”

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Posted 6 years ago

“always better to address an email to the correct recipients name...”

Helpful Report

Posted 6 years ago

Dear Mr Murnaghan - please accept our apologies for that and rest assured this was an administrative error and no personal information has been compromised. Thank you again for using Just Travel Cover and we hope you have a wonderful holiday.

Posted 6 years ago

“I recently booked your cover and you got the name wrong on my documents. As I was flying the following day and it was a Sunday no one was there to assist me so I emailed you and got nothing back. Thank God nothing did happen during the hol as it didnt have my correct name on it basically i paid for useless document. I am considering requesting a refund as the document did not refer to me.”

Helpful Report

Posted 6 years ago

Dear Ms Ashton, Thank you for taking time to leave us feedback. We have checked our system and can see that your name was corrected on our system following your email. An email was sent to you confirming this on 30/09/2018 at 11:23 so rest assured that you were fully covered on your trip. We hope you enjoyed your trip and we look forward to hearing from you again in the future. Kind regards, Joy

Posted 6 years ago

“Cancelled due to excess charge levied after I informed them of their mistakes”

Helpful Report

Posted 6 years ago

“Went online and booked ,my cover . It let me open up another account with same email and can not retrieve my order. Should never let you open another account under same email , should of said you have account already set up . Now got to wait for itillary to be sent by post .”

Helpful Report

Posted 6 years ago

“Had difficulty to see documents tried several times to enrol.so will travel without documents but have the policy number on my phone.Will not be using the company again I fact it has put me off travelling again.”

Helpful Report

Posted 6 years ago

Hi Mr Jefferson, Thank you for your feedback. I am sorry to hear you were having difficulty accessing your documents online. I can see that your account has not yet been activated. I have sent you a reset password link to allow you to set a new password and create your account. You should then be able to view all of your documents. Please do not hesitate to contact us if you have any queries. Kind regards, Joy

Posted 6 years ago

“website very difficult. could not find any way to download policy and the Help window did not work either. It all needs attention!”

Helpful Report

Posted 6 years ago

Good afternoon, Sorry to hear you had difficulty using our new website. When the new website was launched in March its purpose was to simplify the quote journey and provide a smooth user journey regardless of the device used. Feedback to date has been excellent. Just so you know for next time the policy documents are displayed on screen once you have entered card details. A link is then sent to you to activate your account which enables you to access your documents at any time. We do have a live chat service and a UK call centre that are on hand until 8pm weekdays and 4pm weekends to help answer any queries – we can also send your documents out in the post upon request. Kind regards, Joy

Posted 6 years ago

“I had to keep ringing to renew my policy I was passed from person to person eventually managed to get everything sorted at my expense. Will possibly be looking elsewhere next year”

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Posted 6 years ago

Good afternoon, I am sorry to hear you didn't have a good experience with us this time. I thank you for your feedback and I have passed this on to our management team. Kind Regards, Robyn

Posted 6 years ago

“Good”

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Posted 6 years ago

Just Travel Cover is rated 4.7 based on 20,026 reviews