Just Travel Cover Reviews

Name: Just Travel Cover
Address: Victoria House Toward Road , ,, Sunderland
Rating: 4.65

4.7 Rating 18,244 Reviews

95 %

of reviewers recommend Just Travel Cover

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Phone:

0800 294 2969

Email:

dale.robinson@justtravelcover.com

Location:

Victoria House Toward Road , ,
Sunderland
SR1 2QF

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Just Travel Cover 5 star review on 1st June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You have put my name wrong it is NIVEN please let me know you have sorted this mistake”

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Posted 5 years ago

Dear Mrs Niven, Please accept our sincere apologies for this and rest assured it was an administrative error only within our Review system - no documents have been affected. Kind regards, Joy

Posted 5 years ago

“Hopeless - never phoned me back (twice) when I rang to check what Category 4x4 off road driving fell into”

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Posted 5 years ago

“always better to address an email to the correct recipients name...”

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Posted 5 years ago

Dear Mr Murnaghan - please accept our apologies for that and rest assured this was an administrative error and no personal information has been compromised. Thank you again for using Just Travel Cover and we hope you have a wonderful holiday.

Posted 5 years ago

“I recently booked your cover and you got the name wrong on my documents. As I was flying the following day and it was a Sunday no one was there to assist me so I emailed you and got nothing back. Thank God nothing did happen during the hol as it didnt have my correct name on it basically i paid for useless document. I am considering requesting a refund as the document did not refer to me.”

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Posted 5 years ago

Dear Ms Ashton, Thank you for taking time to leave us feedback. We have checked our system and can see that your name was corrected on our system following your email. An email was sent to you confirming this on 30/09/2018 at 11:23 so rest assured that you were fully covered on your trip. We hope you enjoyed your trip and we look forward to hearing from you again in the future. Kind regards, Joy

Posted 5 years ago

“Cancelled due to excess charge levied after I informed them of their mistakes”

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Posted 5 years ago

“Went online and booked ,my cover . It let me open up another account with same email and can not retrieve my order. Should never let you open another account under same email , should of said you have account already set up . Now got to wait for itillary to be sent by post .”

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Posted 5 years ago

“Had difficulty to see documents tried several times to enrol.so will travel without documents but have the policy number on my phone.Will not be using the company again I fact it has put me off travelling again.”

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Posted 5 years ago

Hi Mr Jefferson, Thank you for your feedback. I am sorry to hear you were having difficulty accessing your documents online. I can see that your account has not yet been activated. I have sent you a reset password link to allow you to set a new password and create your account. You should then be able to view all of your documents. Please do not hesitate to contact us if you have any queries. Kind regards, Joy

Posted 5 years ago

“website very difficult. could not find any way to download policy and the Help window did not work either. It all needs attention!”

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Posted 5 years ago

Good afternoon, Sorry to hear you had difficulty using our new website. When the new website was launched in March its purpose was to simplify the quote journey and provide a smooth user journey regardless of the device used. Feedback to date has been excellent. Just so you know for next time the policy documents are displayed on screen once you have entered card details. A link is then sent to you to activate your account which enables you to access your documents at any time. We do have a live chat service and a UK call centre that are on hand until 8pm weekdays and 4pm weekends to help answer any queries – we can also send your documents out in the post upon request. Kind regards, Joy

Posted 5 years ago

“I had to keep ringing to renew my policy I was passed from person to person eventually managed to get everything sorted at my expense. Will possibly be looking elsewhere next year”

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Posted 5 years ago

Good afternoon, I am sorry to hear you didn't have a good experience with us this time. I thank you for your feedback and I have passed this on to our management team. Kind Regards, Robyn

Posted 5 years ago

“Good”

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Posted 5 years ago

“Really upset, I paid for my travel insurance straight away, you took it from the bank the next day. I did not receive my documents via e-mail, I telephoned several days later the young man I spoke to they would be sent to me by post. I still have not received them. Very disappointing, I have used the company before, but now thinking I will not use it again. Please would you kindly look into this for me. Mrs. Cash”

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Posted 5 years ago

Hi Mrs Cash, We sincerely apologise that you were upset at some of the questions we had to ask during screening. Unfortunately the questions are set by the medical screening company and are essential to enable the insurers to assess the risk and return a price for cover. Of course we will take your feedback on board, it has already been passed to a senior manager for internal review. We’re delighted to have helped you find the travel insurance you need and we hope you enjoy your trip. Kind regards, Joy

Posted 5 years ago

“Disappointed that whilst choosing to stay with yourselves, my premium was more expensive that last year for the same cover. I will look to move to another provider next time.”

Helpful Report

Posted 5 years ago

Dear Mr Boterill, Thank you for choosing Just Travel Cover again this year – we’re delighted to have helped you find the insurance you need for your next holiday. Rates do vary between the insurance companies that are on our panel and can go up as well as down due to a number of factors including the amount of claims made over a particular time frame. An increase in claims (amongst other things) will invariably lead to marginal increases in rates across the travel insurance sector. The benefit of dealing with us is that we will compare multiple insurers for you to find the best price we can for your own requirements at the time. As mentioned rates can fluctuate so please don’t hesitate to call us next time you need cover and once again we will search our panel of A rated insurers for you. We hope you enjoy your holiday and thanks again for choosing JTC. Joy.

Posted 5 years ago

“Wouldn’t cover me and had to pay extra”

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Posted 5 years ago

“The questions were either black or white - and no follow up. Some companies ask questions further as to medication and further treatment which determine the state of the condition. Not impressed.”

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Posted 5 years ago

Good afternoon, Thank you for taking time to leave us feedback. Just Insurance specialise in providing cover for all medical conditions and ages. During our medical screening procedure, we ask a standard medical declaration following by specific screening questions based on the medical conditions declared. All medical conditions have set medical screening questions to ensure that all customers are treated fairly. We can see that all of your declared conditions are covered for your upcoming trip and you now activated your online account to allow you to retrieve your policy documents. If you have any further queries, please do not hesitate to contact our office. Kind regards, Joy Customer Service Team

Posted 5 years ago

“Staff are rude and blunt!”

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Posted 5 years ago

“insurance policy not posted to me had to phone a week later for same Peter macshannon”

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Posted 5 years ago

Hi Mr Macshannon, I apologise that your policy documents were not received by post when you originally requested these. As discussed today, I can from our records that a copy of your policy documents were posted 05/06/2018 so they are on the way to you now. If you have any further queries, please do not hesitate to contact our office. Kind regards, Joy Customer Service Team

Posted 5 years ago

“I tried to get cover for myself and wife (two separate policies) and it became a nightmare. I had to pay twice, on the same card, the when I wanted the info sent by "E" mail I was told it could only be done for me, not my wife as she was on the same "E" mail address as me!!! Same as last year when everything was sent through, no problem. When my info came I found it impossible to navigate the password procedure etc to download the onfo. Same problem with the wife's info. I gave our next door's "E" mail address - same problem with password etc!! What a performance. Have now asked for all info for both policies to be sent by post. So much for efficiency and confidentiality. Not an experience I want to go through again. Still waiting for the post by the way!!”

Helpful Report

Posted 5 years ago

Hi Mr Bingham, Thank you for taking time to leave us feedback. I apologise you have experienced difficulty setting up the online account to retrieve your policy documents and glad to see you have now received these in the post. The policy documents for your wife are on their way, as discussed during my telephone conversation with her this afternoon. If you purchase individual travel insurance policies you must provide a unique email address so that we can create an online account for you and upload your documents to it. Once activated you can login and access these documents at any time. You would not be able to buy a policy for someone else using your account details (email address) as each client account is linked to unique email address for security reasons and to prevent fraud in line with a recent change in legislation. We do offer couple and family policies where two or more people can be insured on the same policy – this would only produce one set of documents and as such would be uploaded into one account. Thank you for your feedback - we have reported your experience to our IT department who will look to see how we can improve this journey for clients in the future. I do hope you enjoy your trip and your experience has not put you off using Just Travel Cover in the future. If you have any further queries, please do not hesitate to get in touch. Kind regards, Joy Customer Service Team

Posted 5 years ago

“Where are my documents that were to be posted to me?”

Helpful Report

Posted 5 years ago

Hi Mr McPherson, I can see that your policy documents were sent via an email link and you have an active account to view and print your documents securely. I will request a paper copy of your documents to be sent at your request. These will be with you within 3-5 working days. If you have any further queries, please do not hesitate to get in touch. Kind regards, Joy Customer Service Team

Posted 5 years ago

“The online quote did not add up correctly, the telephone number quoted by my email address was not mine, and I had to make several telephone calls to Just Travel in order to have the query resolved, which I am still waiting for confirmation?!”

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Posted 5 years ago

“Have less items covered for more money when I looked at my policy in detail. Will not be renewing with you next year.”

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Posted 5 years ago

Hi Mrs Clegg, Thank you for taking time to leave us feedback. If you would like to review the cover options, please contact our office. An adviser will be more than happy to check over the details to ensure you receive the cover you require for your annual policy. Our contact telephone number is 0800 294 2969 and our sales department is open until 8pm week days. Kind regards, Joy

Posted 5 years ago

Just Travel Cover is rated 4.7 based on 18,244 reviews