Just Travel Cover Reviews

4.7 Rating 20,030 Reviews

95 %

of reviewers recommend Just Travel Cover

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Phone:

0800 294 2969

Email:

marketing@justtravelcover.com

Location:

Victoria House,
Toward Road,
Sunderland
United Kingdom
SR1 2QF

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Just Travel Cover 5 star review on 21st January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I rang twice to try and renew but no-one was available to call me. I booked a call back but nobody called me back. Luckily when I rang a third time I did manage to speak to someone”

Helpful Report

Posted 7 years ago

Hi Miss Weldon, Thank you for renewing your insurance with Just Travel Cover. I'm sorry for the poor service you received on this occasion, we pride ourselves on our customer service and the service you have received simply isn't good enough. I've passed your comments to a senior manager to investigate and they will ensure that internal procedures are reviewed to prevent this from happening in the future. Thank you again for taking time to provide us with feedback. We hope you enjoy your trip! Kind Regards, Michael

Posted 7 years ago

“I suffered from too many contacts from Just Travel Cover and mistakes in the quotes, which got more expensive each time. An example of the mistakes from my medical history: although I had noted that I had had two fractures in the past five years, this appeared only in the first quote and was omitted from the next two quotes. The whole process was disorganised. As I am partially deaf, I had requested E mails rather than telephone calls, but I continued to be called up to the last minute. I found this very difficult. I f I had not been dependent on Just Travel Cover as the only company that would Cover my health conditions I would have given up and found a different company.”

Helpful Report

Posted 7 years ago

Hi Mrs Nolan, Thank you for your loyal custom and for taking the time to leave us a review. I apologise for your poor experience and your comments have been passed to a member of senior management to address. I understand your concerns and hope this one-off error does not discourage you from using Just Travel Cover in the future. We hope you enjoy your trip! Kind Regards, Michael

Posted 7 years ago

“Not very helpful .Had to take holiday insurance for single instead of a yearly one because of the big difference in price.”

Helpful Report

Posted 7 years ago

Hi Mr Cox, Thank you for purchasing your insurance with Just Travel Cover and for taking the time to leave us a review. I'm sorry that there was a big difference between the annual and single trip price. I can see that due to the current circumstances we advised you to take a single trip insurance policy, however that does not mean that an annual policy is out of the question in future. I will send you a private message to explain further. If you need to get in touch please contact us as follows: Telephone 0800 294 2969 Email admin@justtravelcover.com We are also available via web chat at Justtravelcover.com Please mention your policy number. We hope you enjoy your trip! Kind Regards, Michael

Posted 7 years ago

“Message sent to Mr. Slater as I am widowed and this policy is in my name I found this quite upsetting.”

Helpful Report

Posted 7 years ago

Hi, Thank you for your repeat custom with Just Travel Cover and for taking the time to leave us a review. Please let me apologise for the oversight Mrs Slater. I have double checked your policy and can see that everything is in order. If you do have any further queries we would be happy to help: Telephone 0800 294 2969 Email admin@justtravelcover.com justtravelcover.com via webchat We hope you have some great trips in 2018. Kind Regards, Michael

Posted 7 years ago

“My booking for my March 2018 cruise had the wrong date being shown for 2017 Ibrought this to your attention by visiting you office and for a while was not believed.After a while it was acknowledge that the date should have been 2018 and I was given a new policy number.A new policy sent to me had the new policy number but still showing the date as 2017.which P&O would not have acceptedI have since phoned your office and promised an amended copy.Fingers crossed G>Dixon”

Helpful Report

Posted 7 years ago

Hi Mr Dixon, Thank you for your repeat custom with Just Travel cover and for taking the time to leave us a review. I'm sorry that you have had a bad experience with your documents. I can see that we have sent correct documents to you on Friday 15th December. Also, I've emailed a copy of your policy so that you have the details for P&O. We hope this does not deter you from purchasing for us in the future. If you do need further assistance please contact us: Telephone: 0800 294 2969 Email: admin@justtravelcover.com Webchat: justtravelcover.com Facebook: facebook.com/justtravelcover We hope you have a great cruise. Kind Regards, Michael

Posted 7 years ago

“I paid 3 pound for over a week for paper work yet no paper work time running out as my trip is on 21 December and need to take with me”

Helpful Report

Posted 7 years ago

Hi Mr Sheppard, Thank you for purchasing your travel insurance with Just Travel Cover and for taking the time to leave us a review. I apologise for the delay in receiving your documents, I can see that these were originally sent to you on 4/12. I will ensure that some duplicates are posted to you first class today. If you have any other queries please do not hesitate to get in touch: Telephone 0800 294 2969 Email admin@justtravelcover.com Webchat justtravelcover.com We hope you have a great trip! Kind Regards, Michael

Posted 7 years ago

“I am maybe to blame as I could not find my promised 15% discount code when I spoke with your agent. She asked me for the code then stated if it was a black Friday one it had expired. I have since found it with no word of black Friday it reads SAVE 15%. Your agent was very polite and spoke me through all stages so my own fault for not having code to hand.”

Helpful Report

Posted 7 years ago

Hi Mr Lovie, Thank you for taking the time to leave us a review and for purchasing your travel insurance with Just Travel Cover. We apologise for the confusion, we were running a Black Friday sale which had just ended and I think this is where the confusion arose. I'm pleased we managed to arrange your annual policy. We hope that you have some great trips over the next 12 month! Kind Regards, Michael

Posted 7 years ago

“was really high price and have always had my insurance with you the next week i had a tex saying if i booked with you there was 20 per cent of so not happy regards c manners”

Helpful Report

Posted 7 years ago

Hi Mrs Manners, Thank you for your repeat custom with Just Travel Cover and for taking the time to leave us a review. I'm sorry that you missed out on out Black Friday sale. I have made a note on your current policy to ensure we reward your loyalty with a generous discount off your next travel insurance purchase with Just Travel Cover. We really hope you enjoy your trip! Kind Regards, Michael

Posted 7 years ago

“you put up your charges due to age , yet you state there is no upper age limit?therefore you are misleading customers that there is no extra charge for age.”

Helpful Report

Posted 7 years ago

Hi, Thank you for taking the time to leave a review and for purchasing your travel insurance with Just Travel Cover. Our single trip insurance policies really do have no upper age limit, we cover travellers of all ages. We are in no way misleading customers, as our statement is 100% accurate. We do not claim that there is no charge for age. Most customers will understand that travel insurance generally becomes more expensive with age. However we regularly compare our prices to our competitors and our rates are very competitive. We hope that you choose Just Travel Cover for your future travel insurance policies. Enjoy your next trip! Kind Regards, Michael

Posted 7 years ago

“The quote took forever and the guy asking me questions sounded like a robot. He was totally disinterested and asked me same questions several times. Im afraid he lacked any customer service skills.”

Helpful Report

Posted 7 years ago

Dear Mrs Erdbrink, Thank you for your repeat custom with Just Travel Cover and for taking the time to leave us a review. I'm sorry that you had a bad experience on this occasion and I apologise for this. We pride ourselves on our customer service and as a result we were recent crowned the "UK's Best Travel Insurance Provider." I will ensure that the call is listened to and addressed with the member of staff to improve our service in future. Thank you again for your feedback and we hope you have a great trip! Kind Regards, Michael

Posted 7 years ago

“Got quote for about £30 had to give an for two miner things jump up £47 phone back to accep quote and was told it was£57 and with the discontent still not come to £47 I had to forward the email to them got a phone call to say the £47 quote had not show up on there system but they found it and will give it a that price”

Helpful Report

Posted 7 years ago

Hi, Thank you for purchasing a policy with Just Travel Cover and for taking the time to leave us a review. I apologise for the confusion in relation to your policy, however I can see that we managed to find your quotation and arrange the cover for the price mentioned. If you have any queries please do not hesitate to get in touch via telephone 0800 294 2969, email admin@justtravelcover.com or via webchat at justtravelcover.com We hope you enjoy your trip. Kind regards, Michael

Posted 7 years ago

“Ridiculously expensive”

Helpful Report

Posted 7 years ago

Dear Mr Keenleyside, Thank you for your repeat custom and for taking the time to leaving us a review. We are sorry that you found our prices expensive. We constantly compare our rates to our close competitors and prices can vary depending on a range of factors including the individual circumstances of the policy holder including age, medical conditions/history, destination you’re travelling to, length of stay etc. Once again we appreciate you choosing Just Travel Cover and taking the time to leave a review - we really hope you enjoy your next trip. Kind regards, Michael

Posted 7 years ago

“During my conversation this morning I found one of the staff's attitude of not being friendly and helpful. I paid for original policy documents to be sent by post and I received poor quality photocopies. The policy schedule states destination "worldwide" I wanted it to clearly state "worldwide including USA and Canada." An email confirming this would suffice but has not received it. All insurance companies provide a plastic credit card size with emergence telephone numbers but was told that you don't provide.”

Helpful Report

Posted 7 years ago

Hi, Thank you for purchasing a policy with Just Travel Cover and for taking the time to leave us a review. I'm sorry you had a poor experience with us when you called to amend your policy. We pride ourselves on our customer service and we will ensure the call is listened to and dealt with accordingly. We have arranged to send a fresh copy of your policy in the post to you along with confirmation that your policy covers travel Worldwide including USA and Canada (I have also sent a copy of this to you via email - please check your spam/junk folder). Thank you for providing information regarding the plastic credit credit card, this is not something that Just Travel Cover currently offers, however we will certainly look into this. We hope you enjoy your next trip. Kind Regards, Michael

Posted 7 years ago

“Just extremely expensive.”

Helpful Report

Posted 7 years ago

Dear Mrs Fry, Thank you for purchasing travel insurance with Just Travel Cover and for leaving us a review. We apologise that you found our prices expensive. We constantly compare our rates to our close competitors and prices can vary depending on a range of factors including the individual circumstances of the policy holder including age, medical conditions/history, destination you’re travelling to, length of stay etc. Once again we appreciate you choosing Just Travel Cover and taking the time to leave a review - we hope you enjoy your next trip. Kind regards, Michael

Posted 7 years ago

“"\"I had to telephone on two occasions to get a hard copy of policy, and never did get a copy by email.\""”

Helpful Report

Posted 7 years ago

Dear Mrs Ripley, Thank you for purchasing a policy with Just Travel Cover and for taking the time to leave us a review. Having looked at your policy it appears that the documents were emailed to you on 31/08, 01/09 and 05/09 (please check your junk/spam folder for these). We also sent a copy free of charge in the post on 01/09, 05/09 and 07/09. I'm sorry that you have not received these but do contact us if you require further assistance for free on 0800 294 2969, on email at admin@justtravelcover.com or on our website via webchat. I hope you enjoy your trip. Kind Regards, Michael

Posted 7 years ago

“You already have all my details and I was on the phone far too long for my liking, giving you details that you already had been given befor”

Helpful Report

Posted 7 years ago

Dear Mrs Comerford, Thank you for taking the time to leave us a review and for purchasing a policy with Just Travel Cover. By law we are required to run through the questions again if there are 30 days between quotes. This protects you in the event that their have been any changes to your details, medication, etc. We hope you enjoy your next trip. Kind regards Michael

Posted 7 years ago

“Wrong dates on my policy. Am still awaiting an endorsement. Not even an email to say it has been amended”

Helpful Report

Posted 7 years ago

Dear Mrs Anson, I do apologise about this. I've checked your policy and can see that the documents were posted out on 18th September and should be with you shortly. I do apologise you weren't kept up to speed with the changes. Thanks Dale

Posted 7 years ago

“Shouldn't accept a application take the payment then tell us that company won't accept us then make us wait for the payment to be refunded”

Helpful Report

Posted 7 years ago

Dear Mrs Woodfinden, Thank you for purchasing a policy with Just Travel cover and for taking the time to leave us a review. I'm sorry to hear that you have had a bad experience with us. I can see that your initial policy was cancelled as the insurers terms did not meet your requirements. We contacted you to advise on this and managed to place you with another one of our insurers. Sometime refunds can take a couple of working days to appear on your bank statement but please feel free to get in touch if we can assist you further. I hope you enjoy your trip! Kind regards, Michael

Posted 7 years ago

“""I had several conversations and each the amount was different and also different from your quotes to me my laptop.Eventually the lady from the sales team who seemed to be the only one talking sense managed to get me the best quotes which I accepted”

Helpful Report

Posted 7 years ago

Dear Mrs Greenhalgh, Thank you for taking the time to leave a review. I do apologise that you were quoted different prices and we will look into this further to avoid the same situation happening in the future. I'm glad we were able to resolve the issue and get you the right level of cover. I do hope you enjoy your next trip. Thanks. Dale

Posted 7 years ago

“I spent ages on the phone. When eventually connected, I was passed to someone else with an even longer wait! The constant repeated over and over and over talk on your voice machine drove me mad, including the speech about going on a cruise 30 times plus. Why not just say it once or twice, rather than driving people mad with repeating the same speeches? All you need is a bit of quiet background music. I don't think I could go through the process again, especially when talking to a girl who had no welcome or cheerfulness when talking.”

Helpful Report

Posted 7 years ago

Dear Mr Denny, Thank you for purchasing a policy with Just Travel cover and for taking the time to leave us a review. I'm sorry that you had a bad experience over the telephone. We pride ourselves on our customer service and I will ensure this is addressed with our staff to ensure we can improve our service in future. We hope this does not discourage you from using Just Travel cover in the future. Have a great trip. Kind Regards, Michael

Posted 7 years ago

Just Travel Cover is rated 4.7 based on 20,030 reviews