Just Travel Cover Reviews

4.7 Rating 18,310 Reviews

95 %

of reviewers recommend Just Travel Cover

Company Reviews

Metrics

Info

Visit Website

Phone:

0800 294 2969

Email:

dale.robinson@justtravelcover.com

Location:

Victoria House Toward Road , ,
Sunderland
SR1 2QF

Write Your review

Tell us how Just Travel Cover made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Just Travel Cover 5 star review on 1st June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got quote for about £30 had to give an for two miner things jump up £47 phone back to accep quote and was told it was£57 and with the discontent still not come to £47 I had to forward the email to them got a phone call to say the £47 quote had not show up on there system but they found it and will give it a that price”

Helpful Report

Posted 6 years ago

Hi, Thank you for purchasing a policy with Just Travel Cover and for taking the time to leave us a review. I apologise for the confusion in relation to your policy, however I can see that we managed to find your quotation and arrange the cover for the price mentioned. If you have any queries please do not hesitate to get in touch via telephone 0800 294 2969, email admin@justtravelcover.com or via webchat at justtravelcover.com We hope you enjoy your trip. Kind regards, Michael

Posted 6 years ago

“Ridiculously expensive”

Helpful Report

Posted 6 years ago

Dear Mr Keenleyside, Thank you for your repeat custom and for taking the time to leaving us a review. We are sorry that you found our prices expensive. We constantly compare our rates to our close competitors and prices can vary depending on a range of factors including the individual circumstances of the policy holder including age, medical conditions/history, destination you’re travelling to, length of stay etc. Once again we appreciate you choosing Just Travel Cover and taking the time to leave a review - we really hope you enjoy your next trip. Kind regards, Michael

Posted 6 years ago

“During my conversation this morning I found one of the staff's attitude of not being friendly and helpful. I paid for original policy documents to be sent by post and I received poor quality photocopies. The policy schedule states destination "worldwide" I wanted it to clearly state "worldwide including USA and Canada." An email confirming this would suffice but has not received it. All insurance companies provide a plastic credit card size with emergence telephone numbers but was told that you don't provide.”

Helpful Report

Posted 6 years ago

Hi, Thank you for purchasing a policy with Just Travel Cover and for taking the time to leave us a review. I'm sorry you had a poor experience with us when you called to amend your policy. We pride ourselves on our customer service and we will ensure the call is listened to and dealt with accordingly. We have arranged to send a fresh copy of your policy in the post to you along with confirmation that your policy covers travel Worldwide including USA and Canada (I have also sent a copy of this to you via email - please check your spam/junk folder). Thank you for providing information regarding the plastic credit credit card, this is not something that Just Travel Cover currently offers, however we will certainly look into this. We hope you enjoy your next trip. Kind Regards, Michael

Posted 6 years ago

“Just extremely expensive.”

Helpful Report

Posted 6 years ago

Dear Mrs Fry, Thank you for purchasing travel insurance with Just Travel Cover and for leaving us a review. We apologise that you found our prices expensive. We constantly compare our rates to our close competitors and prices can vary depending on a range of factors including the individual circumstances of the policy holder including age, medical conditions/history, destination you’re travelling to, length of stay etc. Once again we appreciate you choosing Just Travel Cover and taking the time to leave a review - we hope you enjoy your next trip. Kind regards, Michael

Posted 6 years ago

“"\"I had to telephone on two occasions to get a hard copy of policy, and never did get a copy by email.\""”

Helpful Report

Posted 6 years ago

Dear Mrs Ripley, Thank you for purchasing a policy with Just Travel Cover and for taking the time to leave us a review. Having looked at your policy it appears that the documents were emailed to you on 31/08, 01/09 and 05/09 (please check your junk/spam folder for these). We also sent a copy free of charge in the post on 01/09, 05/09 and 07/09. I'm sorry that you have not received these but do contact us if you require further assistance for free on 0800 294 2969, on email at admin@justtravelcover.com or on our website via webchat. I hope you enjoy your trip. Kind Regards, Michael

Posted 6 years ago

“You already have all my details and I was on the phone far too long for my liking, giving you details that you already had been given befor”

Helpful Report

Posted 6 years ago

Dear Mrs Comerford, Thank you for taking the time to leave us a review and for purchasing a policy with Just Travel Cover. By law we are required to run through the questions again if there are 30 days between quotes. This protects you in the event that their have been any changes to your details, medication, etc. We hope you enjoy your next trip. Kind regards Michael

Posted 6 years ago

“Wrong dates on my policy. Am still awaiting an endorsement. Not even an email to say it has been amended”

Helpful Report

Posted 6 years ago

Dear Mrs Anson, I do apologise about this. I've checked your policy and can see that the documents were posted out on 18th September and should be with you shortly. I do apologise you weren't kept up to speed with the changes. Thanks Dale

Posted 6 years ago

“Shouldn't accept a application take the payment then tell us that company won't accept us then make us wait for the payment to be refunded”

Helpful Report

Posted 6 years ago

Dear Mrs Woodfinden, Thank you for purchasing a policy with Just Travel cover and for taking the time to leave us a review. I'm sorry to hear that you have had a bad experience with us. I can see that your initial policy was cancelled as the insurers terms did not meet your requirements. We contacted you to advise on this and managed to place you with another one of our insurers. Sometime refunds can take a couple of working days to appear on your bank statement but please feel free to get in touch if we can assist you further. I hope you enjoy your trip! Kind regards, Michael

Posted 6 years ago

“""I had several conversations and each the amount was different and also different from your quotes to me my laptop.Eventually the lady from the sales team who seemed to be the only one talking sense managed to get me the best quotes which I accepted”

Helpful Report

Posted 6 years ago

Dear Mrs Greenhalgh, Thank you for taking the time to leave a review. I do apologise that you were quoted different prices and we will look into this further to avoid the same situation happening in the future. I'm glad we were able to resolve the issue and get you the right level of cover. I do hope you enjoy your next trip. Thanks. Dale

Posted 6 years ago

“I spent ages on the phone. When eventually connected, I was passed to someone else with an even longer wait! The constant repeated over and over and over talk on your voice machine drove me mad, including the speech about going on a cruise 30 times plus. Why not just say it once or twice, rather than driving people mad with repeating the same speeches? All you need is a bit of quiet background music. I don't think I could go through the process again, especially when talking to a girl who had no welcome or cheerfulness when talking.”

Helpful Report

Posted 6 years ago

Dear Mr Denny, Thank you for purchasing a policy with Just Travel cover and for taking the time to leave us a review. I'm sorry that you had a bad experience over the telephone. We pride ourselves on our customer service and I will ensure this is addressed with our staff to ensure we can improve our service in future. We hope this does not discourage you from using Just Travel cover in the future. Have a great trip. Kind Regards, Michael

Posted 6 years ago

“wrong date twice still waiting for third amendment with right date”

Helpful Report

Posted 6 years ago

Dear Mr Cromar, Thank you for purchasing a policy via Just Travel cover and for taking the time to leave us a review. I apologise for the inconvenience caused and I will arrange for one of our customer service managers to make contact with you to ensure everything is now in order. Thank you again for taking the time to leave us a review and I hope you enjoy your next trip. Kind regards, Michael

Posted 6 years ago

“When the policy was emailed three mistakes which had to be rectified. Very much pressure selling by your sales advisor. Would not wait and within ten minutes of purchasing the insurance another email came through to me reminding me of the 15 per cent discount available to me, which I have lost as already purchased the insurance, and he would not look for the discount code. I have used you about four times now and this was my worst experience, the consultants name was Anthony.”

Helpful Report

Posted 6 years ago

Dear Mr Vaughan, Thank you for purchasing a policy with Just Travel cover, we're sorry to hear that you did not have a good experience. We pride ourselves on our customer service and we'll pass your comments on to our customer service manager to enable us to investigate this matter. We hope that this experience does not discourage you from using Just Travel cover in the future. Thanks again for purchasing with us and we hope you enjoy your trip. Kind regards, Michael.

Posted 6 years ago

“A harrying experience lasting some 15 minutes with the operator trying to sell me additional cover and going through the cover i had chosen when all i wanted to do was pay for the cover that had been quoted and accepted.Next time i require insurance i will contact another company.”

Helpful Report

Posted 6 years ago

Dear Mr Jones, Thank you for purchasing a policy with Just Travel cover, we're sorry to hear that you did not have a good experience over the phone. We do pride ourselves on our customer service and we'll pass your comments on to our staff to see how we can ensure a smoother process for calls of this nature in the future. We hope that this experience does not discourage you from using Just Travel cover in the future. Thanks again for purchasing with us and we hope you enjoy your trip. Kind regards, Michael.

Posted 6 years ago

“Tried to change risk from A to B. Each time it failed to find any quotes and lost the data I had entered. Had to re-enter three times from scratch to complete the task. A fourth time would have seen me heading off to Staysure.”

Helpful Report

Posted 6 years ago

Dear Mr Beasley, We're sorry that you did not have a good experience with our website, and we are releasing a new website very shortly. We're delighted we managed to find the right cover for you in the end and thank you for your feedback, this is greatly appreciated. Please do not hesitate to get in touch with us via telephone 0800 294 2969, email admin@justtravelcover.com or online via webchat for further queries. Thanks again for choosing Just Travel Cover and we hope you enjoy your next break. Kind regards, Michael.

Posted 6 years ago

“Initial phone call led to questions I couldn't answer so that I had to pay for a copy of my medical records, despite having insured with you twice before and no changes. It had been totally straight forward last year. When we did it on Saturday it emerged I didn't need the medical records after all. I trru d to do it in line but the site kept freezing. My documents haven't been e mailed to me yet so I will need to follow that up.”

Helpful Report

Posted 6 years ago

Dear Mrs Smith, We're sorry that you did not have a good experience over the phone this time round, and we are of course grateful for your repeated custom. We do pride ourselves on our customer service and we'll pass your comments on to our staff to see how we can ensure a smoother process for enquiries of this nature in the future, and we're delighted we managed to find the right cover for you in the end. I've also resent your policy documents to the email address on file, please double check your junk/spam folder and do not hesitate to get in touch with us via telephone 0800 294 2969, email admin@justtravelcover.com or online via webchat for further assistance. Thanks again for choosing Just Travel Cover and we hope you enjoy your next break. Kind regards, Michael.

Posted 6 years ago

“You sent me my policy out in the post. Upon receipt I rang you to advise my name was spelt incorrectly. I was advised this would be amended and an a correct policy would be forwarded to me by email or post, this hasn't been received to date and I go on holiday tomorrow so not satisfactory.”

Helpful Report

Posted 6 years ago

Dear Mrs Goode, Thank you for purchasing a policy with Just Travel cover and for taking the time to leave us a review. I can see from the system that your policy was updated over the telephone and the documents were sent the same day via email. I apologise that these have not been received and I have arranged to email these across for you again today, please do check your junk/spam folder. In the event of a claim the assistance company would cross reference your details with our system so please travel with peace of mind knowing that your policy cover is valid. Thank you again for leaving us a review and we hope you enjoy your trip. Kind regards, Michael

Posted 6 years ago

“Holiday Insurance too expensive”

Helpful Report

Posted 6 years ago

Dear Mr Blythe, Thank you for your repeat custom with Just Travel Cover and for leaving a review. We apologise that you found our prices expensive. We constantly compare our rates to our close competitors and prices can vary depending on a range of factors including the individual circumstances of the policy holder including age, medical conditions/history, destination you’re travelling to, length of stay etc. Once again we appreciate you choosing Just Travel Cover and taking the time to leave a review - we hope you enjoy your next trip. Kind regards, Michael

Posted 6 years ago

“I tried to purchase insurance and had to ring up as I had a medical issue to disclose. I am due to have a procedure to correct a foot deformity, cause unknown, but possibly due to arthritis , but no one can say for certain. The person I spoke to said I couldn't have any insurance unless I disclosed what condition I had. It didn't matter how many times I explained I didn't have a condition, and cause of deformity unknown...she would not budge from her script. As I was travelling in the next day or so, I didn't have time to try other companies. I had to ask for her manager, who was much better and saw common sense, so I could get insured, but I was 40 mins on the phone, which made me late for a meeting, so I was probably quite short and getting frustrated with her. I have used you lots of times, and always found your customer service very good and your insurance value for money, so I will use you again, but was not happy this time.”

Helpful Report

Posted 6 years ago

Dear Mrs McGee We're sorry that you did not have a good experience over the phone this time round, and we are of course grateful for your repeated custom. We do pride ourselves on our customer service, so thank you for your kind words in relation to previous calls. We'll pass your comments on to our staff to see how we can ensure a smoother process for enquiries of this nature in the future, and we're delighted we managed to find the right cover for you in the end. Thanks again for choosing Just Travel Cover and we hope you enjoy your next break. Michael.

Posted 6 years ago

“Was not told at the start that your panel of insurers did not 'do' multi trip policies for over 75's. Wasted three quarters of an hour on phone. Single trip policies VERY expensive. Medical questions very intrusive and focused too much on past problems that had been SORTED.”

Helpful Report

Posted 6 years ago

Hi, Thank you for taking the time to leave us a review. All feedback is greatly appreciated as this enables us to find ways to improve our service. You are right that the terms of our insurers does sate that the upper age limit on annual policies is 75, (there is no upper age limit on single-trip policies), and we apologise that you weren’t told at the beginning of the call. This is standard practice with new quotes for annual policies, and we will of course pass your feedback to our customer service team. It is disappointing to read that you found the medical questions intrusive – naturally we need to screen customers to try and ensure the right level of cover is offered. The medical questions are standard as per a universal platform used by the majority of travel insurance but again we do apologise that you felt these questions were intrusive and I will relay this information to our platform provider. Thank you again for leaving us a review and we hope you enjoy your next trip. Kind Regards, Michael

Posted 6 years ago

Just Travel Cover is rated 4.7 based on 18,310 reviews