Just Travel Cover Reviews

Name: Just Travel Cover
Address: Victoria House, Toward Road, Sunderland, United Kingdom
Rating: 4.66

4.7 Rating 20,030 Reviews

95 %

of reviewers recommend Just Travel Cover

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Phone:

0800 294 2969

Email:

marketing@justtravelcover.com

Location:

Victoria House,
Toward Road,
Sunderland
United Kingdom
SR1 2QF

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Just Travel Cover 5 star review on 21st January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“wrong date twice still waiting for third amendment with right date”

Helpful Report

Posted 7 years ago

Dear Mr Cromar, Thank you for purchasing a policy via Just Travel cover and for taking the time to leave us a review. I apologise for the inconvenience caused and I will arrange for one of our customer service managers to make contact with you to ensure everything is now in order. Thank you again for taking the time to leave us a review and I hope you enjoy your next trip. Kind regards, Michael

Posted 7 years ago

“When the policy was emailed three mistakes which had to be rectified. Very much pressure selling by your sales advisor. Would not wait and within ten minutes of purchasing the insurance another email came through to me reminding me of the 15 per cent discount available to me, which I have lost as already purchased the insurance, and he would not look for the discount code. I have used you about four times now and this was my worst experience, the consultants name was Anthony.”

Helpful Report

Posted 7 years ago

Dear Mr Vaughan, Thank you for purchasing a policy with Just Travel cover, we're sorry to hear that you did not have a good experience. We pride ourselves on our customer service and we'll pass your comments on to our customer service manager to enable us to investigate this matter. We hope that this experience does not discourage you from using Just Travel cover in the future. Thanks again for purchasing with us and we hope you enjoy your trip. Kind regards, Michael.

Posted 7 years ago

“A harrying experience lasting some 15 minutes with the operator trying to sell me additional cover and going through the cover i had chosen when all i wanted to do was pay for the cover that had been quoted and accepted.Next time i require insurance i will contact another company.”

Helpful Report

Posted 7 years ago

Dear Mr Jones, Thank you for purchasing a policy with Just Travel cover, we're sorry to hear that you did not have a good experience over the phone. We do pride ourselves on our customer service and we'll pass your comments on to our staff to see how we can ensure a smoother process for calls of this nature in the future. We hope that this experience does not discourage you from using Just Travel cover in the future. Thanks again for purchasing with us and we hope you enjoy your trip. Kind regards, Michael.

Posted 7 years ago

“Tried to change risk from A to B. Each time it failed to find any quotes and lost the data I had entered. Had to re-enter three times from scratch to complete the task. A fourth time would have seen me heading off to Staysure.”

Helpful Report

Posted 7 years ago

Dear Mr Beasley, We're sorry that you did not have a good experience with our website, and we are releasing a new website very shortly. We're delighted we managed to find the right cover for you in the end and thank you for your feedback, this is greatly appreciated. Please do not hesitate to get in touch with us via telephone 0800 294 2969, email admin@justtravelcover.com or online via webchat for further queries. Thanks again for choosing Just Travel Cover and we hope you enjoy your next break. Kind regards, Michael.

Posted 7 years ago

“Initial phone call led to questions I couldn't answer so that I had to pay for a copy of my medical records, despite having insured with you twice before and no changes. It had been totally straight forward last year. When we did it on Saturday it emerged I didn't need the medical records after all. I trru d to do it in line but the site kept freezing. My documents haven't been e mailed to me yet so I will need to follow that up.”

Helpful Report

Posted 7 years ago

Dear Mrs Smith, We're sorry that you did not have a good experience over the phone this time round, and we are of course grateful for your repeated custom. We do pride ourselves on our customer service and we'll pass your comments on to our staff to see how we can ensure a smoother process for enquiries of this nature in the future, and we're delighted we managed to find the right cover for you in the end. I've also resent your policy documents to the email address on file, please double check your junk/spam folder and do not hesitate to get in touch with us via telephone 0800 294 2969, email admin@justtravelcover.com or online via webchat for further assistance. Thanks again for choosing Just Travel Cover and we hope you enjoy your next break. Kind regards, Michael.

Posted 7 years ago

“You sent me my policy out in the post. Upon receipt I rang you to advise my name was spelt incorrectly. I was advised this would be amended and an a correct policy would be forwarded to me by email or post, this hasn't been received to date and I go on holiday tomorrow so not satisfactory.”

Helpful Report

Posted 7 years ago

Dear Mrs Goode, Thank you for purchasing a policy with Just Travel cover and for taking the time to leave us a review. I can see from the system that your policy was updated over the telephone and the documents were sent the same day via email. I apologise that these have not been received and I have arranged to email these across for you again today, please do check your junk/spam folder. In the event of a claim the assistance company would cross reference your details with our system so please travel with peace of mind knowing that your policy cover is valid. Thank you again for leaving us a review and we hope you enjoy your trip. Kind regards, Michael

Posted 7 years ago

“Holiday Insurance too expensive”

Helpful Report

Posted 7 years ago

Dear Mr Blythe, Thank you for your repeat custom with Just Travel Cover and for leaving a review. We apologise that you found our prices expensive. We constantly compare our rates to our close competitors and prices can vary depending on a range of factors including the individual circumstances of the policy holder including age, medical conditions/history, destination you’re travelling to, length of stay etc. Once again we appreciate you choosing Just Travel Cover and taking the time to leave a review - we hope you enjoy your next trip. Kind regards, Michael

Posted 7 years ago

“I tried to purchase insurance and had to ring up as I had a medical issue to disclose. I am due to have a procedure to correct a foot deformity, cause unknown, but possibly due to arthritis , but no one can say for certain. The person I spoke to said I couldn't have any insurance unless I disclosed what condition I had. It didn't matter how many times I explained I didn't have a condition, and cause of deformity unknown...she would not budge from her script. As I was travelling in the next day or so, I didn't have time to try other companies. I had to ask for her manager, who was much better and saw common sense, so I could get insured, but I was 40 mins on the phone, which made me late for a meeting, so I was probably quite short and getting frustrated with her. I have used you lots of times, and always found your customer service very good and your insurance value for money, so I will use you again, but was not happy this time.”

Helpful Report

Posted 7 years ago

Dear Mrs McGee We're sorry that you did not have a good experience over the phone this time round, and we are of course grateful for your repeated custom. We do pride ourselves on our customer service, so thank you for your kind words in relation to previous calls. We'll pass your comments on to our staff to see how we can ensure a smoother process for enquiries of this nature in the future, and we're delighted we managed to find the right cover for you in the end. Thanks again for choosing Just Travel Cover and we hope you enjoy your next break. Michael.

Posted 7 years ago

“Was not told at the start that your panel of insurers did not 'do' multi trip policies for over 75's. Wasted three quarters of an hour on phone. Single trip policies VERY expensive. Medical questions very intrusive and focused too much on past problems that had been SORTED.”

Helpful Report

Posted 7 years ago

Hi, Thank you for taking the time to leave us a review. All feedback is greatly appreciated as this enables us to find ways to improve our service. You are right that the terms of our insurers does sate that the upper age limit on annual policies is 75, (there is no upper age limit on single-trip policies), and we apologise that you weren’t told at the beginning of the call. This is standard practice with new quotes for annual policies, and we will of course pass your feedback to our customer service team. It is disappointing to read that you found the medical questions intrusive – naturally we need to screen customers to try and ensure the right level of cover is offered. The medical questions are standard as per a universal platform used by the majority of travel insurance but again we do apologise that you felt these questions were intrusive and I will relay this information to our platform provider. Thank you again for leaving us a review and we hope you enjoy your next trip. Kind Regards, Michael

Posted 7 years ago

Just Travel Cover is rated 4.7 based on 20,030 reviews