Just Travel Cover Reviews

Name: Just Travel Cover
Address: Victoria House, Toward Road, Sunderland, United Kingdom
Rating: 4.66

4.7 Rating 20,190 Reviews

95 %

of reviewers recommend Just Travel Cover

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Phone:

0800 294 2969

Email:

marketing@justtravelcover.com

Location:

Victoria House,
Toward Road,
Sunderland
United Kingdom
SR1 2QF

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Just Travel Cover 5 star review on 21st January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Broke my shoulder in an accident the day before travelling. Minimal support and refusal by insurers to pay cancellation fees, despite me being in considerable pain, unable to drive and unable to undertake planned holiday (backpacking in Pyrenees).”

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Posted 1 day ago

“I had a query - long delay when I called you and I gave up in the end. Emailed asking for a call back - no response. Couple of days later, tried to call again: after a wait, I spoke with your agent and to be honest her accent was so strong, it was difficult to understand her. Ovetall. a very poor experience.”

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Posted 4 days ago

“Absolute rubbish. The functionality on your website is awful and despite several efforts I have not been able to create an account and log in. Have cancelled the purchase under the 14 day cooling off period.”

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Posted 1 week ago

Hi Mrs Kamencova, Thank you for taking the time to leave a review. I understand our team have since spoken to your husband and we have been able to resolve your issue. We are pleased to have been able to assist and hope you have a wonderful trip. Thank you, Sarah

Posted 1 week ago

“The Schengen visa office rejected your insurance”

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Posted 2 months ago

“My insurance was not accepted for the Schengen visa, though I bought a Gold-tier insurance.”

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Posted 2 months ago

Good afternoon, I understand that after speaking to a member of our team, we have been able to assist you in securing your visa. We hope you have a wonderful holiday and if there is anything else we can do to help in the meantime, please don’t hesitate to contact us. Kind Regards, Sarah

Posted 2 months ago

“Hi .... ur company has charged keep 3 times f9r the one insurance”

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Posted 3 months ago

Dear Mrs Mcconville, Thank you for taking the time to leave us a review. Our accounts team picked up that two payments were taken and therefore refunded the duplicate payment back to your card on 08/04/2025. Please contact us on 0800 294 2969 if you have any further queries. Kind Regards, Claire

Posted 3 months ago

“Dreadful unrealistic Premiums demanded. Originally I was quoted the equivalent of £1.70 per hour (!) for a five day cruise. When I was realised that the ship we were on would be visiting the Faroes for approximately 6hours (I will remain on ship) they demanded an additional £40 for each hour the ship would be in Torshaven. Are these people real. Premium demanded far exceded the insurance risks. I may have to cancel now.”

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Posted 5 months ago

Dear Mr Dugdale, Thank you for your review and we appreciate all feedback. Whilst we understand there was very minimal time being spent in the Faroe Islands, adding this destination does increase the overall risk to the insurer as you'd now be travelling outside of UK waters during your cruise. I'm pleased to see we've been able to amend your policy to accommodate an alternative UK cruise later in the year. Should you have any further queries please do not hesitate to contact us. Kind Regards, Claire

Posted 5 months ago

“On the 7th February I receied a quote from Just Travel for the amount of £1417.76. I could not take immediate action until we received confirmation from Ambassador Cruise LIne of our booking enquiry. On the 8th February I received another E-mail from Just Travel offering a 10% reduction bringing the cost down to £1275.99. On the 11th February I received confirmation from Ambassador that the cruise booking was confirmed, so I immediately rang Just Travel to confirm the insurance. I was told in a rather abrupt manner that the cost of the insurnace had now been increased due to the delay on my part, and was now £1385.22-an increase of £109.23 in the space of 3 days! I reluctantly paid the full amount for fear of a further increase being imposed. Receipt was acknowledged in your E-Mail dated 11 February, although I continue to receive E-Mails from Just Travel about confirming my booking and offering a saving of 10% on travel insurnace with code FINAL 10. I am therfore unhappy with the treatment I have received and will certainly not be recommending Just Travel.”

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Posted 5 months ago

Dear Mr Davidson, Thank you for taking the time to leave us a review and to speak with me this Afternoon regarding this. I trust all is in order but should you have any further queries please do not hesitate to contact us. Kind Regards, Claire

Posted 5 months ago

“You sent me 2 email after I placed my order offering 10% off why!!!”

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Posted 9 months ago

Dear Mr Potter, Thank you for taking the time to leave us a review and I apologise you received this after you purchased. If you can give us a call on our freephone number 0800 294 2969 with the voucher code you received, and we can apply this for you and refund you the difference. Kind Regards, Claire

Posted 9 months ago

“Very poor when u have to pay 150 access and other 50 pounds to doctors for your medical report”

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Posted 10 months ago

Dear Miss Parr, Thank you for taking the time to leave us a review. We have a panel of multiple insurers with different excess options ranging from £150 to NIL depending on the level of cover purchased (Bronze, Silver or Gold). Should you wish to discuss this further or have any other queries, please do not hesitate to contact us. Kind Regards, Claire

Posted 10 months ago

“I use this company every year to insure my disabled son. This year we were quoted over £280. I paid as had no choice only to notice the date of birth was wrong and then a call to say the insurance is invalid as they can’t insure children outside of the EU. Won’t be using this company again”

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Posted 11 months ago

“Great company until you have a claim then Imglobal deals with claims. Their aim seems to be to make it so difficult that you give up. I have been trying to get a settlement for more than four months for a very straightforward claim. Had received the same list of Questions three times before I got them to admit that they had got the answers.”

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Posted 11 months ago

Dear Mr Buchan, Thank you for taking the time to leave us a review. We have a panel of insurers with different claims handlers. I am sorry on this occassion that you feel you have not received the expected service. I understand your complaint has been dealt with by IM Global. Kind Regards, Claire

Posted 11 months ago

“Had to cancel as the premium shown was incorrect for the information I had put into the site and when I phoned to amend it the premium went up over £1,000 per annum!!! Not cool”

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Posted 11 months ago

“Again I cannot get into my policy to print off. It keeps saying wrong email or wrong password - I’ve tried everything as has my son. I’ve had the same email address for over 30 years! I probably won’t use you again.”

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Posted 1 year ago

Dear Mrs Moss, Thank you for taking the time to leave us a review. We can only use one email per customer account. The system had automatically created a new account for you, as the postcode provided differs from your previous policy last year. I have removed the email from your previous account and applied it to your new one. I have sent a new email to you with instruction to create an account to enable you to login and view your policy. I hope this helps but should you have any further queries please do not hesitate to contact us. Kind Regards, Claire

Posted 1 year ago

“Took out policy 29th June with blue light discount then had emails offering 10per cent off and further email yesterday after taking policy just travel offered 12 per cent off surly you should know we have already purchased”

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Posted 1 year ago

Dear Mr Ferguson, Thank you for your review. I can see you have purchased a policy with us. However, as you are opted in for email marketing, you will receive any new promotions from us. I can also see another quotation in your account for the same trip meaning you may receive emails following up on the quotation. I have now lapsed this quote, as you have already purchased alternative quote for the same trip. Should you have any further queries please do not hesitate to contact our office. Kind Regards, Claire

Posted 1 year ago

“Poor information on suitability for mountain biking.”

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Posted 1 year ago

Good Morning, Thank you for taking the time to leave us a review. I apologise the product provided to you initially did not meet your requirements. I can see the advisor you spoke to when you cancelled the policy offered to look at one of our alternative products for sufficient cover for mountain biking however, you did not want to explore this option at that time. Should you have any further queries or would be interesed in an alternative quote, please contact our office on 0800 294 2969. Kind Regards, Claire

Posted 1 year ago

“My renewal quote for this year was 3 times last years but due to necessity I renewed however I imediately began searching for a better deal. I got a much better deal and when i rang back to cancel my renewal the lady imediately tried to beat it but couldn't get close. It would have made no difference because loyalty obviously means very little to some companies and I would have remained with the new company.”

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Posted 1 year ago

“You have taken three payments for one policy”

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Posted 1 year ago

Good afternoon, Thank you for taking the time to leave us a review. I do apologise about the duplicate payment that was taken from you. I can see the refund was processed on the 28th of May from our end. This could take up to 3-5 days to appear into your account, depending on your bank provider. Should you have any further queries, please don't hesitate to contact our office. Kind Regards, Nyomi

Posted 1 year ago

“I am NOT Mrs Foster”

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Posted 1 year ago

Good Morning, Please accept our apologies for the email not having your name on it. This was an internal mix up and rest assured your personal data has not been compromised and your policy is not affected. Thank you and we apologise for any inconvenience caused. Kind Regards, Claire

Posted 1 year ago

“Considering I am not Miss Murphy you get 1* . Poor Miss Murphy!”

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Posted 1 year ago

Hello - please accept our apologies for the email not having your name on it. This was an internal mix up and rest assured your personal data has not been compromised and your policy is not affected. Thank you and we apologise for any inconvenience caused.

Posted 1 year ago

Just Travel Cover is rated 4.7 based on 20,190 reviews