Just Travel Cover Reviews

Name: Just Travel Cover
Address: Teleport House,, Grayling Court, Doxford Park, Sunderland, Sunderland
Rating: 4.66

4.7 Rating 21,125 Reviews

95 %

of reviewers recommend Just Travel Cover

Company Reviews

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Visit Website

Phone:

0800 294 2969

Email:

marketing@justtravelcover.com

Location:

Teleport House,,
Grayling Court, Doxford Park,
Sunderland
Sunderland
SR3 3XD

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Just Travel Cover 5 star review on 21st January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My policy is not in the account! I paid £51 approx for annual cover but the policy is not in the account. I leave to travel in 11 hours time”

Helpful Report

Posted 3 days ago

Good morning, Thank you for taking the time to leave a review. I have checked your account and can see that your policy is in your active online account. I have sent you an email with the link to login to your account so you can view/make amendments to your policy at anytime. Please let me know if you have any further issues. Kind regards, Katie

Posted 3 days ago

“As previously stated (last time), Mr Painter uses my email since he does not have the technology. If you want a review then please contact him by phone.”

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Posted 1 month ago

“*** Site review only - didn't conact customer services this time *** Site doesn't work properly - when I tried to click on the "Edit" button to change a Yes answer to a No it didn't respond & when I refreshed the screen it wiped all my progress. Also I deleted a minor condition and it wiped all the others too !! I started gain about 4 times and booked the insurance but it was awful to use.”

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Posted 3 months ago

“I was asked for my credit card details verbally! I had to read this out to a stranger! I should be able to key that in anonymously. Completely inappropriate. You need to modernise!”

Helpful Report

Posted 3 months ago

Good afternoon, Thanks for your feedback - we understand your concern. For security, our call recording automatically pauses as soon as we access the payment system, so your card details are never recorded. Recording then resumes once the payment is complete. We also offer alternative options if you’d prefer not to provide details over the phone. We can provide a quote during the call and then send it to you by email, allowing you to complete payment securely online at your convenience. We’re always looking to improve, and we appreciate you taking the time to share your experience. Kind regards, Katie

Posted 3 months ago

“I can’t retrieve my policy”

Helpful Report

Posted 4 months ago

Good afternoon, Thank you for taking the time to leave a review. I have had a look at this for you and can see your account is showing as 'new' rather than 'active' meaning you haven't yet created an account. I have now sent you an email with the link to activate your online account. The email will ask you to input your email address then a second link will be sent to your email for you to create your own password. Once you have activated your online account you can log in at anytime to view or make amendments to your policy. Kind regards, Katie

Posted 4 months ago

“Terrible - policy was given in October fine and when trying to take it out again in April told they do not cover the condition they covered in October - couldn't tell me when they stopped, just decided not to on this call. Lady wasn't really interested in listening to me wanting to renew the policy as was as no changes she was only interested in hearing what I had been on the phone in great detail previously for the policy to get it right - poor service”

Helpful Report

Posted 4 months ago

Good afternoon, Thank you for taking the time to leave a review. Our customer service team has tried to contact you to discuss your concerns but have been unable to reach you. If you would like to call us to discuss this, please call our office on 0800 294 2969. Kind regards, Katie

Posted 4 months ago

“Unable to access documents”

Helpful Report

Posted 5 months ago

Good morning, Thank you for taking your time to leave us a review. I can see we have now assisted you in accessing your online account. You can now log in at any time to view/make amendments to your policy by using the link we sent you via email. Kind regards, Katie

Posted 5 months ago

“I don’t know why you’re asking me how did you do. You haven’t done anything yet. I haven’t even been away yet. You’re jumping the gun with your feedback request.”

Helpful Report

Posted 5 months ago

Good afternoon, Thank you for your feedback, and we appreciate you taking the time to respond. The review request is sent shortly after purchase as it’s intended to gather feedback on the service you received when arranging your policy. This includes things like how easy the process was, whether the cover options were clear and suitable for your needs, and (if you spoke with our team) the level of customer service and support you received. As a broker, Just Travel Cover helps customers find and arrange travel insurance policies from a range of insurers. This means our role is to assist with choosing and setting up the right cover, rather than handling claims directly, which are managed by the insurer named in your policy documents. We completely understand that you haven’t travelled yet, but any feedback about your experience arranging the policy with us is always helpful for improving our service. Thank you again for sharing your thoughts. Kind regards, Katie

Posted 5 months ago

“Didn’t understand why full payment was taken in February when isn’t due until March!”

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Posted 5 months ago

“Not received details of travel insurance by Email n hard copy.”

Helpful Report

Posted 6 months ago

Dear Sir, I have checked the system and can see your policy was posted on Tuesday. The confirmation email was sent within minutes of the policy being issued. I have sent this again today. If you have any further queries please call us free on 0800 2942969. Thanks Dale

Posted 6 months ago

“Although it is very easy to buy travel insurance with Just Travel sadly I am not happy with your Claims Handling Service. Emails go unanswered and I am still awaiting payment for a claim lodged on 9th January 2026 or even confirmation it has been progressed to a claims handler. It took over half an hour on the telephone to log the claim and I was left waiting for long periods. I have tried your Chat device but it tells me there are 99 people in the queue in front of me !! Also the amount claimed is not shown correctly online .. it is £200 short. This is the first claim I have made and I am not at all impressed !! I will likely not use you again but go elsewhere !!”

Helpful Report

Posted 6 months ago

“I am sad to say that following a long call regarding my trip to Israel the insurance was cancelled. The excuse was that a person on training covered me but after the week-end, I was told it was cancelled. Thank you for the refund. I used All Clear and they were outstanding”

Helpful Report

Posted 6 months ago

“Rang to explain a medical disclosure change and spoke to an emotionless, zero empathetic robotic call handler! She reminded me of the rude character on Little Britain "Computer says no" lady. I was not impressed!”

Helpful Report

Posted 6 months ago

“Been asked to review, however, I havent been on the trip yet and the only way I can review is if I had a problem. Pointless otherwise”

Helpful Report

Posted 10 months ago

Good morning Mrs Rasmussen, Thank you for taking the time to leave your feedback. We ask all our customers at this point to review the customer service they received and provide any feedback regarding our advisors/website. Thank you, Sarah

Posted 10 months ago

“I took out a travel policy for myself and my husband . Within minutes of receiving the emailed policy I noticed two errors. I called back and after 20 minutes spoke to an operator and explained I had answered yes to having been diagnosed with cholesterol but the policy stated I answered no ( even though in another part of the policy it showed I had said this was part of my medical history) I was told they could amend the policy but I would now have to pay a higher premium. I disputed this as I had already declared having high cholesterol and as far as I was concerned I accepted the quote on this basis. I was advised the call could be listened too and I would be contacted. I also pointed out the other error about back surgery that I had not had. Over a week later and I'm still waiting to be contacted so I have now cancelled the policy as I'm within the 14 days cooling off period. I feel the service heads been very poor and I lost faith that if I had needed to claim on the policy I would be upset and dissatisfied at the lack of contact.”

Helpful Report

Posted 11 months ago

Good afternoon Upon reading your review I spoke with our call centre team to investigate your concerns. I understand we have now spoken with you, cleared up the issue and reinstated your policy with the desired cover. If you need to discuss anything further please call us free on 08002942969. Many thanks Dale

Posted 11 months ago

“Broke my shoulder in an accident the day before travelling. Minimal support and refusal by insurers to pay cancellation fees, despite me being in considerable pain, unable to drive and unable to undertake planned holiday (backpacking in Pyrenees).”

Helpful Report

Posted 1 year ago

“I had a query - long delay when I called you and I gave up in the end. Emailed asking for a call back - no response. Couple of days later, tried to call again: after a wait, I spoke with your agent and to be honest her accent was so strong, it was difficult to understand her. Ovetall. a very poor experience.”

Helpful Report

Posted 1 year ago

“Absolute rubbish. The functionality on your website is awful and despite several efforts I have not been able to create an account and log in. Have cancelled the purchase under the 14 day cooling off period.”

Helpful Report

Posted 1 year ago

Hi Mrs Kamencova, Thank you for taking the time to leave a review. I understand our team have since spoken to your husband and we have been able to resolve your issue. We are pleased to have been able to assist and hope you have a wonderful trip. Thank you, Sarah

Posted 1 year ago

“The Schengen visa office rejected your insurance”

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Posted 1 year ago

“My insurance was not accepted for the Schengen visa, though I bought a Gold-tier insurance.”

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Posted 1 year ago

Good afternoon, I understand that after speaking to a member of our team, we have been able to assist you in securing your visa. We hope you have a wonderful holiday and if there is anything else we can do to help in the meantime, please don’t hesitate to contact us. Kind Regards, Sarah

Posted 1 year ago

Just Travel Cover is rated 4.7 based on 21,125 reviews