Just Travel Cover Reviews

Name: Just Travel Cover
Address: Teleport House,, Grayling Court, Doxford Park, Sunderland, Sunderland
Rating: 4.66

4.7 Rating 21,136 Reviews

95 %

of reviewers recommend Just Travel Cover

Company Reviews

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Phone:

0800 294 2969

Email:

marketing@justtravelcover.com

Location:

Teleport House,,
Grayling Court, Doxford Park,
Sunderland
Sunderland
SR3 3XD

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Just Travel Cover 5 star review on 21st January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the instruction to finish the application with a telephone call meant a repeat of the info I did online, some difficulty in understanding our conversation, and having to accept all terms without having the chance to read and digest them.”

Helpful Report

Posted 2 years ago

Dear Mr Buckley, Thank you for taking the time to leave us a review. There are certain scenarios where out website will prompt you to call our office to complete a quotation. This is due to us being a broker, we have a number of insurers on our panel, who may have different terms & conditions. You do have a 14-day cooling off period from the date you receive your documents, during this time you can request a full refund provided you have not travelled or claimed. I hope this helps but should you have any further queries please do not hesitate to contact us. Kind Regards, Claire

Posted 2 years ago

“Cover jumped from £96 to £316 upon renewal. Was on auto renew so totally didn't realise it had renewed automatically. I feel ripped off and won't make this mistake again”

Helpful Report

Posted 2 years ago

“I haven’t received the policy details yet.”

Helpful Report

Posted 2 years ago

Dear Mr Thaiparambil, Thank you for your review, I can see your policy documents were emailed to you on 16/10/2023 however your account is showing as 'new' rather than 'active' meaning you have not yet created an online account with us. I will send a new email to you now with a link to follow to create your account. Should you have any further queries please do not hesitate to contact our office. Kind Regards, Claire

Posted 2 years ago

“frozen web pages and repetitive phone calls meant it took over an hour to arrange straightforward cover”

Helpful Report

Posted 2 years ago

“Tried 4 times on the phone, when I managed to talk to someone, the lady seemed to think that a one off accident to a hand ( stitches) was an ongoing medical condition, over a year later ! I hung up on her. A case of no training,or lack of intelligence.”

Helpful Report

Posted 2 years ago

Dear Mr Cotter, Thank you for taking the time to leave us a review. In relation to our medical screening, our medical declaration asks if you have had any treatment, been prescribed medication or attended a medical practitioner's surgery in the last 5 years. Although it may be minor and may have resolved now, if it is within the last 5 years we are required to declare it. I hope this helps but should you have any further queries please do not hesitate to contact our office. Kind Regards, Claire

Posted 2 years ago

“To be honest I am disappointed. I have used Just Travel regularly for my holiday insurance. This time, I arranged holiday insurance for July '24, but unfortunately had to move the holiday to September '24 instead. When I asked to amend the dates, I was told it would cost me 30% of the insurance cost PLUS £25 admin fee. So it cost me around £150 just to change the dates by a couple of months. The reason given was that the new dates were 'outside the binding period' so it was regarded as a cancellation and new booking. This seems very unfair to me - a fresh booking was exactly the same cost as the original, so how can there be any genuine justification in bleeding me out of that much money when I simply want to change the dates of the holiday? It's very rare that I move a holiday once it is booked, but I don't believe it should come at such a high penalty for such a minor change that is still so far in advance. I will think twice about where I get my travel insurance in future.”

Helpful Report

Posted 3 years ago

Dear Mr Windsor, Thank you for taking the time to speak with me today regarding your concerns. I am glad we were able to resolve the matter and continue cover on your existing policy. Should you have any further queries please do not hesitate to contact our office. Kind Regards, Claire

Posted 3 years ago

“Last time I tryed to claim was passed to a third party”

Helpful Report

Posted 3 years ago

Dear Mr Pindoria, Thank you for taking the time to leave us a review. We, Just Travel, are an insurance broker. We have several insurers on our panel, all of which have their own medical assistance companies & claims departments. Kind Regards, Claire

Posted 3 years ago

“I was disappointed to find that the bronE cover this year cost more than £159 more than previously and did not cover the same. The silver cover now appears to cover what the old.bronze cover did”

Helpful Report

Posted 3 years ago

Dear Mr Harding, Thank you for taking the time to leave us a review. I can see your previous policy with us, purchased in 2021, was on our Unity Travel scheme underwritten by AIG. The policy you have purchased this year is on our Good2Go Extra scheme underwritten by Red Sands Insurance. The Bronze, Silver & Gold levels of cover differ depending on the insurer. Insurance premiums can fluctuate and are based on several factors such as the type of policy, destination, trip duration, age and medical history. If you would like to discuss this further please do not hesitate to contact our office. Kind Regards, Claire

Posted 3 years ago

“Found woman i spoke to quite rude!”

Helpful Report

Posted 3 years ago

Dear Miss Tiar, Thank you for taking the time to leave us a review. I'm sorry to hear about your experience. This is not the type of customer service we pride ourselves on. This will be picked up by our training department with the agent you dealt with. Should you have any further queries please do not hesitate to contact our office. Kind Regards, Claire

Posted 3 years ago

“I gave a poor rating because I had great difficulty in understanding the girl who was making the booking. I could not follow what she was saying & had to ask her several times to clarify for me. I had a very poor experience as a result.”

Helpful Report

Posted 3 years ago

Dear Mrs Glasby, Thank you for taking the time to leave us a review. We appreciate the feedback and will speak to the relevant agent as this is not the service we strive to provide. Kind Regards, Claire

Posted 3 years ago

“Having booked and paid for policy it failed to show on my account so was unable to download documents. Just travel not open on Saturday so waited until business was open and had to telephone to get policy details added.”

Helpful Report

Posted 3 years ago

Dear Mr Lester, Thank you for taking the time to leave us a review. I'm sorry you were unable to view the documents in your account originally. I can see our system had created a separate account for you as your previous account did not include your middle name. If a name, address or date of birth is different, the system will create a brand new account. As we can only use one email per customer account, the email would only work on the original account. I can see the advisor you spoke to did merge your two accounts enabling you to log in and view your current policy as well as any previous policies. I hope this helps but should you have any further queries please do not hesitate to contact our office. Kind Regards, Claire

Posted 3 years ago

“Just got a quote for a trip to India. Came at over £6K. Ridiculous price. When I had to have hospital treatment in India before, 3 days in a private room was less than the excess of £500 on my policy. So I couldn't claim anyway. No sign of shared risk with these people.”

Helpful Report

Posted 3 years ago

Dear Shaun, Thank you for taking the time to leave us a review. I have accessed your quotation and can see you had chosen to exclude baggage & cancellation cover. When this is selected our website will only show policies that have this option. However, we do have an insurer at a lot more of a competitive price but they automatically include baggage and cancellation at no extra cost on their Silver & Gold policies therefore when we tick to exclude, they aren't shown on the panel. I have emailed their quotations across to you. Should you wish to discuss this further please do not hesitate to contact our office,. Kind Regards, Claire

Posted 3 years ago

“Felt like I was in a police interview??? Surely buying insurance should be a little more pleasurable?? Shame the advisor was so stern and came across very unhappy.”

Helpful Report

Posted 3 years ago

Good afternoon, Thank you for taking time to leave a review. At Just Travel Cover, we pride ourselves on our excellent customer service and we are sorry to hear that you feel you haven’t receive this, this time. Please be assured that we have taken your comments onboard and will pick up any necessary action(s). Kind regards, Nyomi

Posted 3 years ago

“All ok, until I wanted to print out the paperwork. You still haven't emailed it to me.”

Helpful Report

Posted 3 years ago

Dear Mr Brady, Thank you for taking the time to leave us a review. I have resent the email to you but I can see you have an active account with us. You can log in to your account to view your documents here - www.justtravelcover.com/myaccount I hope this helps but should you have any further queries please do not hesitate to contact our office. Kind Regards, Claire

Posted 3 years ago

“Felt operator was too curt and also difficult to understand.Not happy at having to pay £100 extra for an outpatient appointment to see if cataract needs attention or not,this was after she had given me a £20 discount and i have used you for 3 or 4 trips prior to this but do not think i will be using you again after this trip.”

Helpful Report

Posted 3 years ago

“Thought we would get a better price based on loyalty from last year we were contacted by E Mail after waiting till holiday was due to be paid your E mailer said he would see what he could do about the premium cost he did not get back to us. We are about to book a turkey holiday next month”

Helpful Report

Posted 3 years ago

“Got my birth date wrong by 10 years. Asked them to check telephone call to confirm it was their mistake but price increased by 25% even if it was their mistake”

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Posted 3 years ago

“The costs were competitive enough, however the operative was quite sullen and seemed rather unfriendly.”

Helpful Report

Posted 3 years ago

“These days travel insurance is a necessary evil. I am restricted in the insurance as I have a medical condition. Just Travel Cover are the best of a bad bunch. I have never claimed on insurance so I am just pure profit for them. This is not a ringing endorsement. I find their website easy to use.”

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Posted 3 years ago

“Very very very expensive, got the same cover like for like from Saga for less than half price”

Helpful Report

Posted 3 years ago

Just Travel Cover is rated 4.7 based on 21,136 reviews