Just Travel Cover Reviews

Name: Just Travel Cover
Address: Victoria House Toward Road , ,, Sunderland
Rating: 4.65

4.7 Rating 18,244 Reviews

95 %

of reviewers recommend Just Travel Cover

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Phone:

0800 294 2969

Email:

dale.robinson@justtravelcover.com

Location:

Victoria House Toward Road , ,
Sunderland
SR1 2QF

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Just Travel Cover 5 star review on 1st June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My sons name cane back wrong and now have to call you to change it”

Helpful Report

Posted 5 years ago

Hi Mr Doocey, Thank you for taking time to leave us a review. I can see that your policy was purchased online however following your contact with our office, your sons name has been corrected. If you have any further problems, please do not hesitate to contact our office. Kind regards, Joy

Posted 5 years ago

“Ur staff couldn't help me out to set a password to log into my account.it was very poor”

Helpful Report

Posted 5 years ago

Hi Mr Kehinde, Thank you for taking the time to leave us a review. I'm sorry that you have had issues accessing your documents however I can see that your online account is now active. I have regenerated the documents for you, these should be within your customer account under the policy number. If you're still having issues please contact us: Telephone 0800 294 29 69 (it's free) Email admin@justtravelcover.com We're also available via web-chat at justtravelcover.com Kind regards, Joy

Posted 5 years ago

“I did not receive any documents by email so Rang and spoke to someone who said they would send again , still have not received anything and am worried as I leave soon.”

Helpful Report

Posted 5 years ago

Hi Mrs Gaul, Thank you for taking the time to leave us a review. I'm sorry that you are having problems receiving your documents. I have noticed that you have a BT email address, please check your junk/spam folder as there is an error with BT email addresses (BT issue not ours). You can add us to your safe senders list to avoid this in future. If you still need help please contact us on 0800 294 2969. We hope you have a great trip! Kind Regards, Michael

Posted 5 years ago

“It's difficult to tell you how you did, since I haven't yet received any email confirmation that my travel insurance has actually been purchased. Having spent the necessarily long time going through the process of obtaining a quote, and having checked how long that quote would be valid for, I needed to discuss it with others involved in the cover. Phoning back a short while later, having given the reference for my quote, I discover that the information is not on the system and I had to start all over again. It was an unsatisfactory experience.”

Helpful Report

Posted 5 years ago

Hi Mrs Ireson, Thank you for taking the time to leave us a review. We apologise that you have not received your policy, I've checked your account and can see that your documents are waiting for you. I've resent the email to you, simply click 'Retrieve my documents' and follow the on-screen instructions to set up your account and password, you can then access your documents online 24/7 from anywhere in the world. I also apologise for the inconvenience of not being able to find your original quote. I'll ask a senior manager to listen to your call and investigate this further. If you require any further support please contact us on 0800 294 2969 and we will assist you further. We hope you all enjoy your trip! Kind Regards, Michael

Posted 5 years ago

“I booked travel to Shropshire in 18th December last but the policy was covering Southern Ireland not England presumably at an extra cost to me. As it was for five days only I decided to go on holiday and forget Just Travel.”

Helpful Report

Posted 6 years ago

“I haven't received any insurance documentation yet it has been paid for.”

Helpful Report

Posted 6 years ago

Hi Mrs Feldman, Thank you for leaving us a review and for purchasing from us. I can see that we have sent you an email and your documents are waiting online in your customer account. Please check your junk/spam box as BT sometimes pick our emails up as spam. I've resent your email for you now, please click to retrieve your documents and follow the instructions to set up your account and create your password. You can call us free on 0800 294 2969 if you require further assistance. We hope you have a great trip! Kind Regards, Michael

Posted 6 years ago

“We received one phone call to discuss our renewal which was inconvenient and arranged a call back. The call back did not come and it tool three further phone calls to actually speak to someone to agree our renewal. Not impressed.”

Helpful Report

Posted 6 years ago

Hi Mr MacNab, Thank you for your loyal custom and for taking the time to leave us a review. I apologise for the service that you have received on this occasion. I have passed your comments to a senior manager to investigate this further and take the necessary action. We hope you have some great trips over the next 12 month! Kind Regards, Michael

Posted 6 years ago

“you did not send me my documents I had to phone and was informed there had been a problem with the email accounts”

Helpful Report

Posted 6 years ago

Hi, Thank you for taking the time to leave us a review. I can see that my colleague helped you and your online account is now active and your documents are available. If you're still having a problem then please get in touch. We hope you have a great trip! Kind Regards, Michael

Posted 6 years ago

“I did not get reminder to renew my policy and when I did renew I had to phone up again before I received new policy email”

Helpful Report

Posted 6 years ago

Dear Mr Hambleton, Thank for your taking the time to leave a review. I have checked your account and can see that your documents have been uploaded to your online account but you have not activated this. I have re-sent the activation email to you - you will just need to click 'retrieve documents' and then follow the steps. The documents can be accessed securely online using the password that you will create. Please do check your junk/spam folder just in case the email has gone in there - unfortunately this can happen with some email accounts. If there is anything else we can help with please do let me know. Kind Regards, Michael

Posted 6 years ago

“No written confirmation”

Helpful Report

Posted 6 years ago

Dear Mr Russell, Thank for your taking the time to leave a review. I have checked your account and can see that your documents have been uploaded to your online account but you have not activated this. I have re-sent you the email today - you will just need to click 'retrieve documents' and then follow the steps. The documents can be accessed securely online 24/7 using the password that you will create. Please do check your junk/spam folder just in case the email has gone in there - unfortunately this can happen with some email accounts. If there is anything else we can help with please do let me know. Kind Regards, Michael

Posted 6 years ago

“Your computer system crashed at the point of my paying for my policy - took 2 days to re-establish the connection although I was kept informed at regular intervals. Unfortunately, for we folk in the south of England, your operators all seem to have very strong north country accents which we find very difficult to "hear" (this is a comment expressed by several of my friends dealing with Stay Sure) - perhaps a bit of staff training and a request to speak more slowly could help to solve the "problem"? Hope this is not politically incorrect!!!”

Helpful Report

Posted 6 years ago

Hi Mrs Creed, Thank you for buying your insurance with Just Travel Cover and for taking the time to leave us a review. Our company is in fact based in the North-East of England and I hope you agree that we should all be proud of where we come from, although we do try to tone down our accents when speaking on the phone. I'll pass your feedback to our trainers and request that they listen to your call, in particular your concerns about the speed at which we spoke and arrange for any necessary training. We hope you have a great trip! Kind Regards, Michael

Posted 6 years ago

“Didn't get confirmation email of the purchase. No documents in online portal. Otherwise good prices”

Helpful Report

Posted 6 years ago

Hi Mr Clutterbuck, Thank you for your feedback and for purchasing with Just Travel Cover. I can see that my colleague has re-generated your documents and they are now displaying in your online account. We apologise for the minor glitch. If you need any further assistance then please do not hesitate to get in touch. We hope you have a great trip! Kind Regards, Michael

Posted 6 years ago

“No policy was sent via e-mail as I expected so I called your centre and was told the policy would be sent out to me. I expected the policy to be an attachment so that I could print it off and take with me on the trip but it was just a link to my account. When I access the link and log into my account the policy, AUA/JT/200461/2018, is listed but there is still nothing to print.”

Helpful Report

Posted 6 years ago

Hi Mr Doyle, Thank you for taking the time to leave us a review. I apologise for the confusion, we no longer email policy documents due to the upcoming changes in the data protection regulation. The documents are now stored securely in your online account. Please click on the policy number and this will give you access to your documents, they are all in PDF format - you can then print once they have been opened. Please do not hesitate to get in touch if you require any further assistance. Kind Regards, Michael

Posted 6 years ago

“After previous excellent performance I recommended you to my 3 sisters We all purchased cover that’s 4 amounts Not one of us had email confirmation. We all have had to phone you for the documents to be emailed. The sisters are very unimpressed I was disappointed that even I who have had previous insurance found difficulty when on phone even talking to customer service when I was finally connected getting the email sent”

Helpful Report

Posted 6 years ago

Dear Mrs Young, Thanks for taking the time to leave a review, and thank you for recommending Just Travel Cover to your family. I'm sorry you did not have a good experience and have taken a look at your account. I can see that the account is active (meaning you have created a password and activated it) and that your documents have been uploaded into the online customer area. Are you now able to see these? Once the policy is confirmed you will receive an email explaining how to set up your account and access the documents - we can also post the document out if you would prefer. If you or any of your sisters would like to call our customer services team please call 0800 294 2969. Thanks Dale

Posted 6 years ago

“2 things 1 we were unable to open an account as no password was acceptable 2 I tried to put in a discount code news18 as given by a previous email from yourselves and wasn't accepted then the next day another email arrived with the same offer/code”

Helpful Report

Posted 6 years ago

Hi Mr Farrell, Thank you for taking the time to leave us feedback. I'm sorry that you had problems setting up your online account, I can see that my colleague sent a copy of these in the post. Please note that we take protection of our customers data very seriously and they system will only allow you to enter a secure password - containing a minimum of 8 characters, 1 of which must contain at least 1 upper case letter, 1 lower case letter, 1 number and 1 punctuation mark. The discount code was valid at the time of purchase and I'm sorry that you could not apply this - if you called us we could have applied this over the telephone. If you have any other queries please get in touch. We hope you have a great trip! Kind Regards, Michael

Posted 6 years ago

“I took out a policy, paid for it, got an email confirming it, got no documents so telephoned and the advisor said she would send them. I got an email with no documents, so phoned again, got another email but still no documents. I then lost all faith in your company, if you cannot get this right would you handle any claim in an efficient way?, I felt it better not to risk it so cancelled the policy.”

Helpful Report

Posted 6 years ago

Dear Mr Knowlton, Many thanks for taking the time to leave a review. All feedback is extremely important to help us as we strive to improve. Historically we have always sent policy documents via email but due to changes in legislation and in the interest of security we can no longer do this. The safest way for you to access your documents is via your online account which can be activated once you purchase your insurance from us. I have checked your account and can see that originally the documents had not generated automatically as they should have. Please accept my apologies for that; we should have re-generated your documents and checked to see that you were then able to access them, as well as offer to send your documents free of charge in the post. I have taken the time to reiterate this to our training team this morning who will in turn relay to our customer service team. I do understand your frustrations and I sincerely apologise you did not have a good experience or get the service expected this time round. We have undergone a lot of change recently in an attempt to make accessing documents safer and easier, but I understand this was not your experience. We do hope you will return to us for insurance for your next holiday - as we compare many insurers we can often get the specialist cover you require for your budget. Thanks Dale

Posted 6 years ago

“Never received a confirmation email and documents for the policy I purchased. So not sure if cover is in place and on what terms. Credit card was charged though. Very disappointed.”

Helpful Report

Posted 6 years ago

Hi Mr Khairov, Thank for your taking the time to leave a review. I can see that my colleague has sent your documents in the post. However, I have checked your account and can see that your documents have been uploaded to your online account but you have not activated this. I have re-sent the activation email to you today - you will just need to click 'retrieve documents' and then follow the steps. The documents can be accessed securely online 24/7 using the password that you will create. Please do check your junk/spam folder just in case the email has gone in there - unfortunately this can happen with some email accounts. If there is anything else we can help with please do let me know. Kind Regards, Michael

Posted 6 years ago

“I spent 25 mins on hold before I was put through to a sales rep. This lady was very helpful but she forgot to send me the e-mailed docs. I rang back (spoke to a man) and was sent them via e-mail. I have not been able to access these docs due to a password problem. I have spoken to Conor twice and he said he would send them in the post (takes 3-5 working days, over Easter). I hope I get these docs today. I have never had a problem before with accessing documents but your new system means they are password protected. Every single password I entered was invalid regardless of how many caps I used or punctuation marks. Very long winded. Hope this does not happen again.”

Helpful Report

Posted 6 years ago

Hi Mrs Harris, Thank you for purchasing your travel insurance with us and for taking the time to leave a review. I apologise that you had problems setting up your online account and password. We're conscious about our customers data so the password you enter must be secure and contain at least 8 characters, at least 1 upper and lower case letter, 1 number and 1 punctuation mark. It cannot be a word like password or something easy to guess. I think this is now becoming more common when creating an account with a company. I can see that your account is now active and my colleague sent a copy of the documents in the post. If you have any other queries then please do get in touch. We hope you have a great trip! Kind Regards, Michael

Posted 6 years ago

“You have not sent me an email with the documentation attached for my holiday”

Helpful Report

Posted 6 years ago

Hi Mr Dennis, Thank you for purchasing your travel insurance with Just Travel Cover. I'm sorry that you're having a problem accessing your document. As you have used the same email address as your partner I've merged your accounts, now when your partner logs in you should have access to both sets of documents. Please get in touch if you're still having difficulties. We hope you enjoy your trip! Kind Regards, Michael

Posted 6 years ago

“Took out more expensive policy and cancelled other no refund as yet rang no apology still not received one policy from 8 March Poor customer service”

Helpful Report

Posted 6 years ago

Hi Mrs Shunshion, Thank you for purchasing your travel insurance with Just Travel Cover and for taking the time to leave us a review. First let me apologise for the inconvenience caused. I've sent you a private message with an update on your refund and documents and please feel free to get in touch for more information. We hope you have a great trip. Kind Regards, Michael

Posted 6 years ago

Just Travel Cover is rated 4.7 based on 18,244 reviews