Just Travel Cover Reviews

Name: Just Travel Cover
Address: Victoria House, Toward Road, Sunderland, United Kingdom
Rating: 4.66

4.7 Rating 20,030 Reviews

95 %

of reviewers recommend Just Travel Cover

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Phone:

0800 294 2969

Email:

marketing@justtravelcover.com

Location:

Victoria House,
Toward Road,
Sunderland
United Kingdom
SR1 2QF

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Just Travel Cover 5 star review on 21st January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really upset, I paid for my travel insurance straight away, you took it from the bank the next day. I did not receive my documents via e-mail, I telephoned several days later the young man I spoke to they would be sent to me by post. I still have not received them. Very disappointing, I have used the company before, but now thinking I will not use it again. Please would you kindly look into this for me. Mrs. Cash”

Helpful Report

Posted 6 years ago

Hi Mrs Cash, We sincerely apologise that you were upset at some of the questions we had to ask during screening. Unfortunately the questions are set by the medical screening company and are essential to enable the insurers to assess the risk and return a price for cover. Of course we will take your feedback on board, it has already been passed to a senior manager for internal review. We’re delighted to have helped you find the travel insurance you need and we hope you enjoy your trip. Kind regards, Joy

Posted 6 years ago

“Disappointed that whilst choosing to stay with yourselves, my premium was more expensive that last year for the same cover. I will look to move to another provider next time.”

Helpful Report

Posted 6 years ago

Dear Mr Boterill, Thank you for choosing Just Travel Cover again this year – we’re delighted to have helped you find the insurance you need for your next holiday. Rates do vary between the insurance companies that are on our panel and can go up as well as down due to a number of factors including the amount of claims made over a particular time frame. An increase in claims (amongst other things) will invariably lead to marginal increases in rates across the travel insurance sector. The benefit of dealing with us is that we will compare multiple insurers for you to find the best price we can for your own requirements at the time. As mentioned rates can fluctuate so please don’t hesitate to call us next time you need cover and once again we will search our panel of A rated insurers for you. We hope you enjoy your holiday and thanks again for choosing JTC. Joy.

Posted 6 years ago

“Wouldn’t cover me and had to pay extra”

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Posted 6 years ago

“The questions were either black or white - and no follow up. Some companies ask questions further as to medication and further treatment which determine the state of the condition. Not impressed.”

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Posted 6 years ago

Good afternoon, Thank you for taking time to leave us feedback. Just Insurance specialise in providing cover for all medical conditions and ages. During our medical screening procedure, we ask a standard medical declaration following by specific screening questions based on the medical conditions declared. All medical conditions have set medical screening questions to ensure that all customers are treated fairly. We can see that all of your declared conditions are covered for your upcoming trip and you now activated your online account to allow you to retrieve your policy documents. If you have any further queries, please do not hesitate to contact our office. Kind regards, Joy Customer Service Team

Posted 6 years ago

“Staff are rude and blunt!”

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Posted 6 years ago

“insurance policy not posted to me had to phone a week later for same Peter macshannon”

Helpful Report

Posted 7 years ago

Hi Mr Macshannon, I apologise that your policy documents were not received by post when you originally requested these. As discussed today, I can from our records that a copy of your policy documents were posted 05/06/2018 so they are on the way to you now. If you have any further queries, please do not hesitate to contact our office. Kind regards, Joy Customer Service Team

Posted 7 years ago

“I tried to get cover for myself and wife (two separate policies) and it became a nightmare. I had to pay twice, on the same card, the when I wanted the info sent by "E" mail I was told it could only be done for me, not my wife as she was on the same "E" mail address as me!!! Same as last year when everything was sent through, no problem. When my info came I found it impossible to navigate the password procedure etc to download the onfo. Same problem with the wife's info. I gave our next door's "E" mail address - same problem with password etc!! What a performance. Have now asked for all info for both policies to be sent by post. So much for efficiency and confidentiality. Not an experience I want to go through again. Still waiting for the post by the way!!”

Helpful Report

Posted 7 years ago

Hi Mr Bingham, Thank you for taking time to leave us feedback. I apologise you have experienced difficulty setting up the online account to retrieve your policy documents and glad to see you have now received these in the post. The policy documents for your wife are on their way, as discussed during my telephone conversation with her this afternoon. If you purchase individual travel insurance policies you must provide a unique email address so that we can create an online account for you and upload your documents to it. Once activated you can login and access these documents at any time. You would not be able to buy a policy for someone else using your account details (email address) as each client account is linked to unique email address for security reasons and to prevent fraud in line with a recent change in legislation. We do offer couple and family policies where two or more people can be insured on the same policy – this would only produce one set of documents and as such would be uploaded into one account. Thank you for your feedback - we have reported your experience to our IT department who will look to see how we can improve this journey for clients in the future. I do hope you enjoy your trip and your experience has not put you off using Just Travel Cover in the future. If you have any further queries, please do not hesitate to get in touch. Kind regards, Joy Customer Service Team

Posted 7 years ago

“Where are my documents that were to be posted to me?”

Helpful Report

Posted 7 years ago

Hi Mr McPherson, I can see that your policy documents were sent via an email link and you have an active account to view and print your documents securely. I will request a paper copy of your documents to be sent at your request. These will be with you within 3-5 working days. If you have any further queries, please do not hesitate to get in touch. Kind regards, Joy Customer Service Team

Posted 7 years ago

“The online quote did not add up correctly, the telephone number quoted by my email address was not mine, and I had to make several telephone calls to Just Travel in order to have the query resolved, which I am still waiting for confirmation?!”

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Posted 7 years ago

“Have less items covered for more money when I looked at my policy in detail. Will not be renewing with you next year.”

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Posted 7 years ago

Hi Mrs Clegg, Thank you for taking time to leave us feedback. If you would like to review the cover options, please contact our office. An adviser will be more than happy to check over the details to ensure you receive the cover you require for your annual policy. Our contact telephone number is 0800 294 2969 and our sales department is open until 8pm week days. Kind regards, Joy

Posted 7 years ago

“My sons name cane back wrong and now have to call you to change it”

Helpful Report

Posted 7 years ago

Hi Mr Doocey, Thank you for taking time to leave us a review. I can see that your policy was purchased online however following your contact with our office, your sons name has been corrected. If you have any further problems, please do not hesitate to contact our office. Kind regards, Joy

Posted 7 years ago

“Ur staff couldn't help me out to set a password to log into my account.it was very poor”

Helpful Report

Posted 7 years ago

Hi Mr Kehinde, Thank you for taking the time to leave us a review. I'm sorry that you have had issues accessing your documents however I can see that your online account is now active. I have regenerated the documents for you, these should be within your customer account under the policy number. If you're still having issues please contact us: Telephone 0800 294 29 69 (it's free) Email admin@justtravelcover.com We're also available via web-chat at justtravelcover.com Kind regards, Joy

Posted 7 years ago

“I did not receive any documents by email so Rang and spoke to someone who said they would send again , still have not received anything and am worried as I leave soon.”

Helpful Report

Posted 7 years ago

Hi Mrs Gaul, Thank you for taking the time to leave us a review. I'm sorry that you are having problems receiving your documents. I have noticed that you have a BT email address, please check your junk/spam folder as there is an error with BT email addresses (BT issue not ours). You can add us to your safe senders list to avoid this in future. If you still need help please contact us on 0800 294 2969. We hope you have a great trip! Kind Regards, Michael

Posted 7 years ago

“It's difficult to tell you how you did, since I haven't yet received any email confirmation that my travel insurance has actually been purchased. Having spent the necessarily long time going through the process of obtaining a quote, and having checked how long that quote would be valid for, I needed to discuss it with others involved in the cover. Phoning back a short while later, having given the reference for my quote, I discover that the information is not on the system and I had to start all over again. It was an unsatisfactory experience.”

Helpful Report

Posted 7 years ago

Hi Mrs Ireson, Thank you for taking the time to leave us a review. We apologise that you have not received your policy, I've checked your account and can see that your documents are waiting for you. I've resent the email to you, simply click 'Retrieve my documents' and follow the on-screen instructions to set up your account and password, you can then access your documents online 24/7 from anywhere in the world. I also apologise for the inconvenience of not being able to find your original quote. I'll ask a senior manager to listen to your call and investigate this further. If you require any further support please contact us on 0800 294 2969 and we will assist you further. We hope you all enjoy your trip! Kind Regards, Michael

Posted 7 years ago

“I booked travel to Shropshire in 18th December last but the policy was covering Southern Ireland not England presumably at an extra cost to me. As it was for five days only I decided to go on holiday and forget Just Travel.”

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Posted 7 years ago

“I haven't received any insurance documentation yet it has been paid for.”

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Posted 7 years ago

Hi Mrs Feldman, Thank you for leaving us a review and for purchasing from us. I can see that we have sent you an email and your documents are waiting online in your customer account. Please check your junk/spam box as BT sometimes pick our emails up as spam. I've resent your email for you now, please click to retrieve your documents and follow the instructions to set up your account and create your password. You can call us free on 0800 294 2969 if you require further assistance. We hope you have a great trip! Kind Regards, Michael

Posted 7 years ago

“We received one phone call to discuss our renewal which was inconvenient and arranged a call back. The call back did not come and it tool three further phone calls to actually speak to someone to agree our renewal. Not impressed.”

Helpful Report

Posted 7 years ago

Hi Mr MacNab, Thank you for your loyal custom and for taking the time to leave us a review. I apologise for the service that you have received on this occasion. I have passed your comments to a senior manager to investigate this further and take the necessary action. We hope you have some great trips over the next 12 month! Kind Regards, Michael

Posted 7 years ago

“you did not send me my documents I had to phone and was informed there had been a problem with the email accounts”

Helpful Report

Posted 7 years ago

Hi, Thank you for taking the time to leave us a review. I can see that my colleague helped you and your online account is now active and your documents are available. If you're still having a problem then please get in touch. We hope you have a great trip! Kind Regards, Michael

Posted 7 years ago

“I did not get reminder to renew my policy and when I did renew I had to phone up again before I received new policy email”

Helpful Report

Posted 7 years ago

Dear Mr Hambleton, Thank for your taking the time to leave a review. I have checked your account and can see that your documents have been uploaded to your online account but you have not activated this. I have re-sent the activation email to you - you will just need to click 'retrieve documents' and then follow the steps. The documents can be accessed securely online using the password that you will create. Please do check your junk/spam folder just in case the email has gone in there - unfortunately this can happen with some email accounts. If there is anything else we can help with please do let me know. Kind Regards, Michael

Posted 7 years ago

“No written confirmation”

Helpful Report

Posted 7 years ago

Dear Mr Russell, Thank for your taking the time to leave a review. I have checked your account and can see that your documents have been uploaded to your online account but you have not activated this. I have re-sent you the email today - you will just need to click 'retrieve documents' and then follow the steps. The documents can be accessed securely online 24/7 using the password that you will create. Please do check your junk/spam folder just in case the email has gone in there - unfortunately this can happen with some email accounts. If there is anything else we can help with please do let me know. Kind Regards, Michael

Posted 7 years ago

Just Travel Cover is rated 4.7 based on 20,030 reviews