Just Travel Cover Reviews

Name: Just Travel Cover
Address: Victoria House, Toward Road, Sunderland, United Kingdom
Rating: 4.66

4.7 Rating 20,011 Reviews

95 %

of reviewers recommend Just Travel Cover

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Phone:

0800 294 2969

Email:

marketing@justtravelcover.com

Location:

Victoria House,
Toward Road,
Sunderland
United Kingdom
SR1 2QF

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Just Travel Cover 5 star review on 21st January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quite hard to navigate on the site. Poorly designed”

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Posted 1 month ago

“I've dealt with you for 10 years and had wonderful service. But this time the lady I spoke to was very unpleasant and spoke to me as if Iwere trash. I can't remember her name.”

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Posted 3 months ago

Dear Miss Levell, Thank you for taking the time to leave us a review and I'm sorry to hear the service you received on this occasion was not as expected. I can see our Call Centre Manager has since investigated this and spoken to you directly over the phone. However, should you have any further queries, please do not hesitate to contact us. Kind Regards, Claire

Posted 3 months ago

“Unclear terms in SmartLuggage wording. Tells me it covers my companions too, which it doesn’t.”

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Posted 5 months ago

“Not impressed”

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Posted 6 months ago

“Canceld was to expensive”

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Posted 7 months ago

“I want to print out my documents prior to my holiday but no I have to create an account. Never used to be so difficult in the past. I've put in my gmail address and then it wants a password but no where to put it. AHGGG”

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Posted 7 months ago

Dear Mrs Attewell, Thank you for taking the time to leave us a review. Due to data protection, we are no longer allowed to include documents as an attachment as they must be password protected. I can see your account is 'active' meaning you have successfully created a password and logged in. I have also requested a copy of your documents be posted for you. Please allow 3-5 days to receive them. Should you have any further queries please do not hesitate to contact us. Kind Regards, Claire

Posted 7 months ago

“Cancelled policy. Last year including cruise cover £122. This year no cruise cover £157. Seems like regular customers get ripped off. Gave two stars as staff members were very efficient in organising and the n cancelling policy.”

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Posted 9 months ago

Good Morning, Thank you for taking the time to leave a review. I have investigated this for you but can confirm the prices quoted this year, are the most competitive prices currently on our panel for the details provided on your quotation. This did also include a 12% discount which we currently have on offer. The prices are subject to change as we have a panel of multiple insurers and the scheme we placed you with in 2022 is no longer available on the panel. The price also depends on different age brackets, the type of policy, destination/duration of the trip and medical history. I hope this helps but should you have any further queries please do not hesitate to contact us. Kind Regards, Claire

Posted 9 months ago

“Hi, whilst the phone service was good i've set up an account and can't see the policies within the account.”

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Posted 11 months ago

Dear Mr Luxton, Thank you for taking the time to leave us a review. We can only use one email per customer account. As the email provided was used on a policy in 2022 under a different name, it couldn't be used for your new policy. As the policy from 2022 has now expired, I have removed from this account and applied to yours. I have sent a new email to you with instruction to create an account to enable you to login and view your policy. I hope this helps but should you have any further queries please do not hesitate to contact us. Kind Regards, Claire

Posted 11 months ago

“Just Travel quote was four and a half more expensive than last year’s Just Travel premium. No discount offered for loyalty. Enquired about a single trip policy and then compared it with an Annual Policy elsewhere - the annual policy quote elsewhere was less than the Just Travel single trip quote. Have found a like for like Annual policy elsewhere for a reasonable and fair price. Sorry, but you’ve lost loyal customers and I would not recommend you in the future”

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Posted 11 months ago

Dear Mrs Lloyd, Thank you for taking the time to leave us a review. We work with a panel of insurers and their rates and schemes can change on a regular basis. I'm sorry we weren't competitive at this time and am glad you have managed to find a suitable policy for you. Please bear us in mind for the future. Kind Regards, Claire

Posted 11 months ago

“I saw the quote was for European travel cover and paid for it but was surprised to see the destination written as France instead of Europe and no mention of Europe cover like I saw in the quote . I now have to wait with bated breath to see if my Schengen visa will be approved because of this error.”

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Posted 1 year ago

“the instruction to finish the application with a telephone call meant a repeat of the info I did online, some difficulty in understanding our conversation, and having to accept all terms without having the chance to read and digest them.”

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Posted 1 year ago

Dear Mr Buckley, Thank you for taking the time to leave us a review. There are certain scenarios where out website will prompt you to call our office to complete a quotation. This is due to us being a broker, we have a number of insurers on our panel, who may have different terms & conditions. You do have a 14-day cooling off period from the date you receive your documents, during this time you can request a full refund provided you have not travelled or claimed. I hope this helps but should you have any further queries please do not hesitate to contact us. Kind Regards, Claire

Posted 1 year ago

“Cover jumped from £96 to £316 upon renewal. Was on auto renew so totally didn't realise it had renewed automatically. I feel ripped off and won't make this mistake again”

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Posted 1 year ago

“I haven’t received the policy details yet.”

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Posted 1 year ago

Dear Mr Thaiparambil, Thank you for your review, I can see your policy documents were emailed to you on 16/10/2023 however your account is showing as 'new' rather than 'active' meaning you have not yet created an online account with us. I will send a new email to you now with a link to follow to create your account. Should you have any further queries please do not hesitate to contact our office. Kind Regards, Claire

Posted 1 year ago

“frozen web pages and repetitive phone calls meant it took over an hour to arrange straightforward cover”

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Posted 1 year ago

“Tried 4 times on the phone, when I managed to talk to someone, the lady seemed to think that a one off accident to a hand ( stitches) was an ongoing medical condition, over a year later ! I hung up on her. A case of no training,or lack of intelligence.”

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Posted 1 year ago

Dear Mr Cotter, Thank you for taking the time to leave us a review. In relation to our medical screening, our medical declaration asks if you have had any treatment, been prescribed medication or attended a medical practitioner's surgery in the last 5 years. Although it may be minor and may have resolved now, if it is within the last 5 years we are required to declare it. I hope this helps but should you have any further queries please do not hesitate to contact our office. Kind Regards, Claire

Posted 1 year ago

“To be honest I am disappointed. I have used Just Travel regularly for my holiday insurance. This time, I arranged holiday insurance for July '24, but unfortunately had to move the holiday to September '24 instead. When I asked to amend the dates, I was told it would cost me 30% of the insurance cost PLUS £25 admin fee. So it cost me around £150 just to change the dates by a couple of months. The reason given was that the new dates were 'outside the binding period' so it was regarded as a cancellation and new booking. This seems very unfair to me - a fresh booking was exactly the same cost as the original, so how can there be any genuine justification in bleeding me out of that much money when I simply want to change the dates of the holiday? It's very rare that I move a holiday once it is booked, but I don't believe it should come at such a high penalty for such a minor change that is still so far in advance. I will think twice about where I get my travel insurance in future.”

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Posted 1 year ago

Dear Mr Windsor, Thank you for taking the time to speak with me today regarding your concerns. I am glad we were able to resolve the matter and continue cover on your existing policy. Should you have any further queries please do not hesitate to contact our office. Kind Regards, Claire

Posted 1 year ago

“Last time I tryed to claim was passed to a third party”

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Posted 1 year ago

Dear Mr Pindoria, Thank you for taking the time to leave us a review. We, Just Travel, are an insurance broker. We have several insurers on our panel, all of which have their own medical assistance companies & claims departments. Kind Regards, Claire

Posted 1 year ago

“I was disappointed to find that the bronE cover this year cost more than £159 more than previously and did not cover the same. The silver cover now appears to cover what the old.bronze cover did”

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Posted 1 year ago

Dear Mr Harding, Thank you for taking the time to leave us a review. I can see your previous policy with us, purchased in 2021, was on our Unity Travel scheme underwritten by AIG. The policy you have purchased this year is on our Good2Go Extra scheme underwritten by Red Sands Insurance. The Bronze, Silver & Gold levels of cover differ depending on the insurer. Insurance premiums can fluctuate and are based on several factors such as the type of policy, destination, trip duration, age and medical history. If you would like to discuss this further please do not hesitate to contact our office. Kind Regards, Claire

Posted 1 year ago

“Found woman i spoke to quite rude!”

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Posted 1 year ago

Dear Miss Tiar, Thank you for taking the time to leave us a review. I'm sorry to hear about your experience. This is not the type of customer service we pride ourselves on. This will be picked up by our training department with the agent you dealt with. Should you have any further queries please do not hesitate to contact our office. Kind Regards, Claire

Posted 1 year ago

“I gave a poor rating because I had great difficulty in understanding the girl who was making the booking. I could not follow what she was saying & had to ask her several times to clarify for me. I had a very poor experience as a result.”

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Posted 1 year ago

Dear Mrs Glasby, Thank you for taking the time to leave us a review. We appreciate the feedback and will speak to the relevant agent as this is not the service we strive to provide. Kind Regards, Claire

Posted 1 year ago

Just Travel Cover is rated 4.7 based on 20,011 reviews