Just Travel Cover Reviews

Name: Just Travel Cover
Address: Teleport House,, Grayling Court, Doxford Park, Sunderland, Sunderland
Rating: 4.66

4.7 Rating 21,107 Reviews

95 %

of reviewers recommend Just Travel Cover

Company Reviews

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Phone:

0800 294 2969

Email:

marketing@justtravelcover.com

Location:

Teleport House,,
Grayling Court, Doxford Park,
Sunderland
Sunderland
SR3 3XD

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Just Travel Cover 5 star review on 21st January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No email confirmation, you have to log in to access insurance cover which is not good”

Helpful Report

Posted 2 months ago

Good afternoon, Thank you for taking the time to leave a review. Due to the sensitive information contained within travel insurance documents, these cannot be sent directly by email. To securely access your policy documents, an online account must first be activated. I can see that an activation email was sent to you with instructions on how to set up your online account and access your documents. Your account is now active, so you can log in at any time to view your policy details or make amendments. If you would like to discuss this further, please call us. Kind regards, Katie

Posted 2 months ago

“Iv requested for by post paper work hasn’t been sent”

Helpful Report

Posted 3 months ago

Good morning, Thank you for taking the time to leave a review. I can see the documents have now been printed and are ready to leave our office this afternoon. It may take around 3-5 working days for you to receive them. If you have any further issues, please contact us. Kind regards, Katie

Posted 3 months ago

“I have contacted you 3 times now about posting my documents. And have still not received them as from today 30th march”

Helpful Report

Posted 4 months ago

Good morning, Thank you for taking the time to leave a review. I can see your documents left our office on 24.03.2026, we usually advise they should arrive to you within 3-5 working days so they should be with you this week. In the meantime, you can log in to your online account via the link we send to your email address to view/make amendments to your policy. Kind regards. Katie

Posted 4 months ago

“Not happy. Took out travel insurance on a one way-trip from UK to Philippines, treating the first section as a vacation. At nonpoint was I asked about a return journey. When I tried to extend the insurance questions were asked. Turned out their insurance only covered me if I was on vacation, with a planned return to the UK. SO I WAS UNINSURED FOR THE FIRST SECTION OF MY TRAVELS. JUST TRAVEL TOOK MY MONEY BUT WERE NOT COVERING ME. NOT HAPPY AT ALL”

Helpful Report

Posted 4 months ago

Hi Duncan, Thank you for your feedback. We’re sorry to hear about your experience and appreciate you taking the time to share it. We understand how frustrating this situation must feel. To clarify, the policy you purchased is designed for UK residents travelling on a return-trip basis, meaning the trip must both start and end in the UK. This requirement is outlined during the online purchase journey and within the pre-purchase declaration that needs to be accepted before cover is confirmed. From what you’ve described, your travel plans involved relocating to the Philippines on a one-way basis, which unfortunately falls outside the scope of this type of policy. As a result, the cover would not have been valid for that journey. When you later contacted us to extend the policy, the insurer was unable to do so as extensions are only permitted when the original trip meets the policy criteria (including a planned return to the UK). We understand you then explored alternative short-term cover while already abroad, which also has specific eligibility requirements, leading to the cancellation. We appreciate that travel insurance can sometimes be complex, particularly when travel plans don’t fit standard return-trip scenarios. If you’re planning long-term travel or relocation, we’d always recommend looking at specialist international health insurance or expat cover, which is better suited to those circumstances. If you’d like us to review your case further or talk through suitable options for your situation, please feel free to contact our team directly - we’re here to help. Kind regards, Just Travel Cover

Posted 4 months ago

“Not good still waiting for my paper copy.”

Helpful Report

Posted 5 months ago

Good morning, Thank you for taking your time to leave us a review. I'm sorry to hear you have not yet received your documents. I have had a look into this for you and I can see your documents left our office yesterday, so you should receive them within the next 3-5 working days. If you need any further assistance, please don't hesitate to call our office. Kind regards, Katie

Posted 5 months ago

“I think you should check your records as I cancelled this insurance two days later as I discovered that my bank Nationwide have travel insurance for a quarter of the price i paid with yourselves so am going with them”

Helpful Report

Posted 5 months ago

“We have used your over the years for our travel insurance. I called to try and change the date, nothing else different. And was told basically I couldn't because it had run out and I had to renew it again and pay again. I was not aware of this and living on the state pension don't have spare funds. I'm very hurt and upset and has dampened my mood for my holiday”

Helpful Report

Posted 6 months ago

“I bought the identical same policy this year on renewal and it cost £55 last year. This year, I increased my day limit from 42 days holiday to 61 and the policy increased to £88 - this is a substantial percentage increase:(. Also I dealt with the insurance online, myself, yet was charged an admin fee! Wrong:(.”

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Posted 10 months ago

“I have used just travel cover many times before but this time I found the experience to be hard work and the person that carried out the sale of travel insurance seemed half harted and not focused I hope this is a one off”

Helpful Report

Posted 1 year ago

“Hard website to follow tried paying lots of times”

Helpful Report

Posted 1 year ago

“Quite hard to navigate on the site. Poorly designed”

Helpful Report

Posted 1 year ago

“I've dealt with you for 10 years and had wonderful service. But this time the lady I spoke to was very unpleasant and spoke to me as if Iwere trash. I can't remember her name.”

Helpful Report

Posted 1 year ago

Dear Miss Levell, Thank you for taking the time to leave us a review and I'm sorry to hear the service you received on this occasion was not as expected. I can see our Call Centre Manager has since investigated this and spoken to you directly over the phone. However, should you have any further queries, please do not hesitate to contact us. Kind Regards, Claire

Posted 1 year ago

“Unclear terms in SmartLuggage wording. Tells me it covers my companions too, which it doesn’t.”

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Posted 1 year ago

“Not impressed”

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Posted 1 year ago

“Canceld was to expensive”

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Posted 1 year ago

“I want to print out my documents prior to my holiday but no I have to create an account. Never used to be so difficult in the past. I've put in my gmail address and then it wants a password but no where to put it. AHGGG”

Helpful Report

Posted 1 year ago

Dear Mrs Attewell, Thank you for taking the time to leave us a review. Due to data protection, we are no longer allowed to include documents as an attachment as they must be password protected. I can see your account is 'active' meaning you have successfully created a password and logged in. I have also requested a copy of your documents be posted for you. Please allow 3-5 days to receive them. Should you have any further queries please do not hesitate to contact us. Kind Regards, Claire

Posted 1 year ago

“Cancelled policy. Last year including cruise cover £122. This year no cruise cover £157. Seems like regular customers get ripped off. Gave two stars as staff members were very efficient in organising and the n cancelling policy.”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for taking the time to leave a review. I have investigated this for you but can confirm the prices quoted this year, are the most competitive prices currently on our panel for the details provided on your quotation. This did also include a 12% discount which we currently have on offer. The prices are subject to change as we have a panel of multiple insurers and the scheme we placed you with in 2022 is no longer available on the panel. The price also depends on different age brackets, the type of policy, destination/duration of the trip and medical history. I hope this helps but should you have any further queries please do not hesitate to contact us. Kind Regards, Claire

Posted 1 year ago

“Hi, whilst the phone service was good i've set up an account and can't see the policies within the account.”

Helpful Report

Posted 2 years ago

Dear Mr Luxton, Thank you for taking the time to leave us a review. We can only use one email per customer account. As the email provided was used on a policy in 2022 under a different name, it couldn't be used for your new policy. As the policy from 2022 has now expired, I have removed from this account and applied to yours. I have sent a new email to you with instruction to create an account to enable you to login and view your policy. I hope this helps but should you have any further queries please do not hesitate to contact us. Kind Regards, Claire

Posted 2 years ago

“Just Travel quote was four and a half more expensive than last year’s Just Travel premium. No discount offered for loyalty. Enquired about a single trip policy and then compared it with an Annual Policy elsewhere - the annual policy quote elsewhere was less than the Just Travel single trip quote. Have found a like for like Annual policy elsewhere for a reasonable and fair price. Sorry, but you’ve lost loyal customers and I would not recommend you in the future”

Helpful Report

Posted 2 years ago

Dear Mrs Lloyd, Thank you for taking the time to leave us a review. We work with a panel of insurers and their rates and schemes can change on a regular basis. I'm sorry we weren't competitive at this time and am glad you have managed to find a suitable policy for you. Please bear us in mind for the future. Kind Regards, Claire

Posted 2 years ago

“I saw the quote was for European travel cover and paid for it but was surprised to see the destination written as France instead of Europe and no mention of Europe cover like I saw in the quote . I now have to wait with bated breath to see if my Schengen visa will be approved because of this error.”

Helpful Report

Posted 2 years ago

Just Travel Cover is rated 4.7 based on 21,107 reviews