Just Travel Cover Reviews

Name: Just Travel Cover
Address: Teleport House,, Grayling Court, Doxford Park, Sunderland, Sunderland
Rating: 4.66

4.7 Rating 21,125 Reviews

95 %

of reviewers recommend Just Travel Cover

Company Reviews

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Visit Website

Phone:

0800 294 2969

Email:

marketing@justtravelcover.com

Location:

Teleport House,,
Grayling Court, Doxford Park,
Sunderland
Sunderland
SR3 3XD

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Just Travel Cover 5 star review on 21st January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am a returning customer, but I was surprised of the rise in holiday insurance cover this year! Having said that, other companies that I checked were even more expensive. I do not have an explanation for this, but I would like to know why?”

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Posted 3 days ago

“I was dealt with very politely but, very surprised at the gold cover premium being doubled since last year for a very similar 7 day holiday. However, I chose the silver cover as being sufficient for our needs. I would have appreciated being told all 3 premiums at the same time rather than having to ask for this information. Overall I'm happy.”

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Posted 2 weeks ago

“I’m an a regular customer but do now find your quotes to be expensive. You also say you will give 10% off but won’t give the quote out until we tell you about this so not even sure we are getting the 10% now. It terrifies me that I might miss something and have my claim rejected when I do all I can to try and remember my medical history. Is there any way round this ie could we send a copy of our medical records to you?”

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Posted 1 month ago

Hi Lynne, Thank you for your review and for being a valued customer. We're sorry to hear you were disappointed with your renewal quote. Travel insurance premiums can change from year to year, even for existing customers. This is because insurers regularly review their pricing and underwriting, and premiums are also influenced by factors such as age, destination, trip details and any changes to your medical history. While some customers may see an increase, others may see their premium reduce, depending on their individual circumstances. Regarding the 10% discount, please be assured that this can only be applied after we have reviewed your requirements and quoted the new prices for the new policy. We completely understand that completing a medical screening can feel daunting. Unfortunately, insurers require answers to their own screening questions, so we're unable to assess cover from copies of medical records alone. However, if you're unsure about any of the questions or need help completing the screening, our team will be happy to guide you through it over the phone. Thank you again for your feedback. We genuinely appreciate it and hope we'll have the opportunity to help you with your travel insurance in the future. Kind regards, Katie

Posted 4 weeks ago

“We have not been able to activate our policy on line as your system refuses to accept ANY PASSWORD to do so- Rees told us on the phone that the system was not working properly at present.”

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Posted 1 month ago

Good afternoon, Thank you for taking the time to leave a review. I'm pleased that you've now had the opportunity to speak with our team and that we were able to resolve the issue with your online account. If you need any further assistance in the future, please don't hesitate to get in touch. We're always happy to help. Kind regards, Katie

Posted 4 weeks ago

“I have hust bought travel insurance from this site. Not sure how I can review it uet”

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Posted 1 month ago

“Difficult to explain prophylactic mediacation when a diagnosis has not been made. Only 1 broken bone in my lifetime and over 14 months ago erronoeusly stated as 1 or 2 broken bones over 4 months ago. Medical Assistance Provider not clearly stated.”

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Posted 1 month ago

“They are thorough but the initial call took 1hour 5mins. We got cut off & she rang me back & it took a further 15 mins therefore 1 hour 20 mins to arrange travel insurance! As I am over 70 I found it draining & stressful. I am a retired Chartered Insurer & have underwritten travel insurance but some of your questions were repetitive. I agree it is important to disclose everything but surely there should be a clear list of easily answered questions & no unnecessarily preamble. I nearly burst into tears when I came off the phone! Far too lengthy call.”

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Posted 2 months ago

“I actually did purchase travel cover but cancelled it. When I cancelled, their call centre staff rang and it was sorted out without any difficulties at all. I wasn't completely content with the policy but if you find something that suits you, then Just Travel may be an o.k. choice.”

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Posted 2 months ago

“Very protracted process which lasted 30 minutes.”

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Posted 3 months ago

“Found it extremely hard to understand the foreign lady on my call with something as important as this it’s reality put me off booking with you again !”

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Posted 3 months ago

“Agent was obviously suffering from a very heavy cold/hay fever. This affected his speech . I could hardly understand him and there are a lot of questions to answer regarding my existing medical history. Felt sorry for the guy but was he fit to work ? I just hope I answered correctly what with the coughing,spluttering and sneezing and being cut off twice along with background noise. Always use Just Travel Cover, this is the first negative issue I’ve encountered over the years. Nola Twaits”

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Posted 4 months ago

“Usually I highly promote Just travel but to me their standards have dropped.”

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Posted 6 months ago

“you have increased your prices now for the forth year in row, I am now paying the same price for two weeks as I was paying for Twevle months”

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Posted 7 months ago

“Expensive travel Insurance”

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Posted 7 months ago

“I’m a bit annoyed as I can’t access my travel documents when I log in. The only documents it’s showing is for a holiday in August 25”

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Posted 8 months ago

Good morning, Thank you for taking the time to leave a review. I have requested for a member of our customer service to contact you directly to discuss further. Thank you, Sarah

Posted 8 months ago

“Needed to do this on a Sunday but was unable to speak to anyone. Eventually managed to do it online but found the procedure very complicated. The policy appears comprehensive at a reasonable price but I would think twice about purchasing a future policy if I can only do it online.”

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Posted 9 months ago

“Disappointing, I had email from Just Travel, back in September offering me 20% discount if I bought before 30th September. However, when I phoned to buy he told me that offer was no longer available, I did explain that I had only got email that day and it was till the 30th, very blunt with me so I hung up. However, because I had good service before and I had further email saying 15% discount, I bought my policy.”

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Posted 10 months ago

Good morning, Thank you for taking the time to leave a review and I'm sorry to hear of the experience you had. Unfortunately, we did not run a 20% offer in September the highest discount to our customers was 15%. Please can you forward the email you recieved to marketing@justtravelcover.com so we can look into this further for you. Thank you, Sarah

Posted 10 months ago

“One of the dates was wrong and when I tried to change it on the website it wouldn’t let me and when you phone up you are in a queue .”

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Posted 11 months ago

“Very disappointed with my recent purchase of a week's travel at Christmas. I was told that the cost would be covered to a total of £1500. The holiday is costing £1555 and I wasn't too bothered about the extra £55 loss. However when I received the paperwork the holiday is covered only up to £1250. Very disappointed!!!”

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Posted 11 months ago

“The cover provided is excellent but the agents handling the call were very poor, extremely frustrating and difficult to understand. Had to raise a formal complaint. This was handled very well and exceeded our expectations. If Just Travel could improve their agents call handling it would be 5*.”

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Posted 11 months ago

Just Travel Cover is rated 4.7 based on 21,125 reviews