Just Travel Cover Reviews

Name: Just Travel Cover
Address: Victoria House Toward Road , ,, Sunderland
Rating: 4.65

4.7 Rating 18,163 Reviews

95 %

of reviewers recommend Just Travel Cover

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Phone:

0800 294 2969

Email:

dale.robinson@justtravelcover.com

Location:

Victoria House Toward Road , ,
Sunderland
SR1 2QF

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Just Travel Cover 5 star review on 1st June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was ok on phone - no problems that I can recall”

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Posted 4 days ago

“I'm very wary of all insurers so Just Travel Cover is not being singled out. I consider the price to be pretty outrageous tbh . I also suspect that I pay over the odds as I'm over 70 years of age which isn't particularly fair as I'm quite fit and well.”

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Posted 6 days ago

“No human contact all done on line. The contact telephone is not open at weekends”

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Posted 6 days ago

“A lot more expensive for someone who used your cover”

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Posted 1 week ago

“I tried to use the online way to put the details into the document when it froze! Reverted to the phone and had a hazardous conversation with a, what sounded to be a young lady, with Liverpool accent. Had to ask her to speak more clearly, and repeat the questions and to slow down the speed of her words per minute, so me and my disabled wife could answer her questions.”

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Posted 1 week ago

“no comment”

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Posted 4 weeks ago

“I bought and paid for the policy and a week later I had an email from you asking if I wanted to continue with buying the policy!! And the policy -for 15 days only - was £1,382 which had already cleared my account. I wasn't too impressed with that.”

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Posted 4 weeks ago

“Used them last year very good,but this time they got my email address wrote down wrong. So I had to ring up because I hadn't received my insurance policy this is how I found out about my email being wrong.”

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Posted 4 weeks ago

Dear Gillian, Thank you for taking the time to leave us a review. I apologise we got your email address down incorrectly. I can see this has been amended on your account and your documents were posted to you last week. Should you have any further queries please do not hesitate to contact our office. Kind Regards, Claire

Posted 4 weeks ago

“Quite helpful information”

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Posted 1 month ago

“the person/agent who were on the phone with me was ok but has a very diffucult accent to understand what she's saying.”

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Posted 1 month ago

“Not recieved policy by post or email yet.”

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Posted 1 month ago

“Lexi was very patient I found the whole thing confusing and stressful it's probably our last overseas holiday due in cost.”

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Posted 1 month ago

“I was happy with the service, apart from the fact that i requested a paper copy of the policy. I was assured this would be sent to me, but I have not received it.”

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Posted 1 month ago

Dear Janet, Thank you for taking the time to leave us a review. I'm sorry you have not yet recieved your documents by post. I will ensure the documents are posted to you, please allow 3-5 days to receive them. Kind Regards, Claire

Posted 1 month ago

“My insurance is rather expensive. You communicate by email but just because a body has an email address. It does not follow that they can access the information or have a printer.”

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Posted 2 months ago

Dear Brenda, Thank you for your review. Documents are emailed automatically if you do provide an email address. However, I can see the documents were also posted to you yesterday. We do advise to allow 3-5 days to receive them. Kind Regards, Claire

Posted 1 month ago

“I am satisfied with the insurance cover, but your website would not accept my card payment. When I contacted my bank I was told that the problem lay with your website.”

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Posted 2 months ago

“I had to wait over a week for an email with the insurance policy details and only got it then because I was chasing them. I requested a copy through the post and I am still waiting. The staff a very nice but the customer contact and correspondence doesn't match them.”

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Posted 2 months ago

Dear Mrs Forbes, Thank you for taking the time to leave us a review. I can see your documents were posted to you on 9th February 2024. I have arranged for another copy to be posted to you as you should have received them by now. Should you have any further queries please do not hesitate to contact our office. Kind Regards, Claire

Posted 2 months ago

“things that are really annoying - I have to declare that I had a malignant mole removed 12 years ago and that I have b12 deficiciency. The cost is then very expensive but I am not going to get a malignant mole or suffer from b12 deficiency on a weeks holiday in Tenerife !!!!! It's so frustrating. The costs are just soaring”

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Posted 2 months ago

“As a returning customer I was disappointed that I was not offered a loyalty discount on the premium.”

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Posted 2 months ago

“You cover for pre-existing conditions however, I find the empathy on questioning totally lacking, year on year, ‘the computer says no’ attitude is the norm! When will insurance realise people who have survived cancer still want to live a full life. And shouldn’t need to pay for the rest of their lives ! That said it’s expensive and doesn’t cover off the cuff activities but it’s sadly competitive with the few others that will give me any cover.”

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Posted 2 months ago

“The five day travel cover has been provided at an average market price.”

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Posted 2 months ago

Just Travel Cover is rated 4.7 based on 18,163 reviews