Just Travel Cover Reviews

Name: Just Travel Cover
Address: Victoria House, Toward Road, Sunderland, United Kingdom
Rating: 4.66

4.7 Rating 20,190 Reviews

95 %

of reviewers recommend Just Travel Cover

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Phone:

0800 294 2969

Email:

marketing@justtravelcover.com

Location:

Victoria House,
Toward Road,
Sunderland
United Kingdom
SR1 2QF

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Just Travel Cover 5 star review on 21st January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It takes a long time to get through to speak with staff. Also I have difficulty trying to purchase online”

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Posted 1 week ago

Hello, Thank you for taking the time to leave a review. We apologise for the wait time in speaking to a member of our team and I am pleased that you successfully managed to purchase your policy. We have recently changed our online customer journey making it simpler for customers to get a Travel Insurance quote online. We also have our live chat facility where real members of our team are able to assist during office opening hours. Thank you, Sarah

Posted 1 week ago

“I ordered the Travel Insurance with yourselves due to convenience, your prices were more expensive than several others, unfortunately I will shop around next time.”

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Posted 1 week ago

“The process was easy to acquire the insurance. I’ve not had my holiday yet so wait and see.”

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Posted 3 weeks ago

“Your pricing are getting very expensive Maybe next time we will shop around Also the automatic discount should be automatically added and not asked for”

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Posted 1 month ago

“I requested a paper print out of my cover upon purchase but have yet to receive”

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Posted 1 month ago

“I phoned to update and confirm my details. I’d had an email offering 10% off but didn’t get the same offer on the phone”

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Posted 2 months ago

“It was a bit complicated trying to login. Slow to respond to forgot password emails.”

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Posted 2 months ago

“Had wanted a annual travel insurance, but you can only offer a one trip”

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Posted 2 months ago

“trying to get through on the telephone was a nightmare. However once you did get hold of someone they were very helpful”

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Posted 2 months ago

“Frustrating that you are not open over the weekend or evenings. Friendly operator on my first call. Less so on my second call.”

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Posted 2 months ago

“Website easy to navigate. Expensive, but less so than others, and all travel insurance is pricey at my age and with medical conditions! Provides the cover I need.”

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Posted 2 months ago

“I always find it difficult to arrange insurance the whole thing is very intimidating, can only be described as a minefield.”

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Posted 3 months ago

“I was a little put out as just after I got the travel insurance a 12% off offer came through from just travel”

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Posted 3 months ago

Dear Mr Cranmer, Thank you for taking the time to leave us a review and I apologise you received this offer after purchase. I can see you have since spoken to our office and a discount has been applied and the difference refunded to your card. Should you have any further queries please do not hesitate to contact us. Kind Regards, Claire

Posted 3 months ago

“Adequate service.”

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Posted 3 months ago

“We received a competitive price from Just Travel .”

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Posted 4 months ago

“Couldn't complete on-line application and had to call direct to sort it out”

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Posted 4 months ago

“You might review your website lettering. I did have some difficulties reading the font in a few places. Ensure always good contrast; preferably black writing (no italics) on white beckground, and not too small. (Not everyone has magnification avaiulabe). After completing the required information to obtain a quote, I then left replying to whether I would choose or not for a few days to copnsider it. On tryong to enter your site and set up a password, I got absolutely n o response. Nothin g came on e-mail at any time to al.low me to proceed. Is this because I had left it so long? Can you revise your system t hold options ,open longer? I rang the office, and Katy (?) was able to assist politely and competently. However, I have not yet been able to conect witht extra 'Snart Luggage' site for the extra £3; not sure if missing some zone to click. If asked by a friend, I would suggest they try you, but with provisos!”

Helpful Report

Posted 4 months ago

Dear Ms Baker, Thank you for taking the time to leave us a review. I have passed your feedback regarding the website on to our marketing team. I have sent you a reset password email which is showing as delivered, if you follow the instruction on this email, this will allow you to create a password and login to your account. With regards to Smart Luggage, if you would like to call our freephone number 0800 294 2969, we can assist with this. Kind Regards, Claire

Posted 4 months ago

“So friendly”

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Posted 5 months ago

“As we only go on short coach breaks in great Britain now travel insurance is quite expensive. We think there should be insurance just for shortt break holidays in the UK.”

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Posted 5 months ago

“Dreadful website to cope with”

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Posted 5 months ago

Just Travel Cover is rated 4.7 based on 20,190 reviews