I spent 25 mins on hold before I was put through to a sales rep. This lady was very helpful but she forgot to send me the e-mailed docs. I rang back (spoke to a man) and was sent them via e-mail. I have not been able to access these docs due to a password problem. I have spoken to Conor twice and he said he would send them in the post (takes 3-5 working days, over Easter). I hope I get these docs today. I have never had a problem before with accessing documents but your new system means they are password protected. Every single password I entered was invalid regardless of how many caps I used or punctuation marks. Very long winded. Hope this does not happen again.