Just Travel Cover Reviews

Name: Just Travel Cover
Address: Victoria House Toward Road , ,, Sunderland
Rating: 4.65

4.7 Rating 18,246 Reviews

95 %

of reviewers recommend Just Travel Cover

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Phone:

0800 294 2969

Email:

dale.robinson@justtravelcover.com

Location:

Victoria House Toward Road , ,
Sunderland
SR1 2QF

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Just Travel Cover 5 star review on 1st June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was told by two different operators) on 3rd April and 15th April) that a paper copy of the insurance would be sent - it wasn't. I then made another call and Beth promised to put one in the post straight away. Ref: INSTP/JT/005178/2019”

Helpful Report

Posted 5 years ago

Good afternoon, Thank you for taking time to leave us feedback and I am sorry to hear you faced problems when receiving your policy documents. I can see that your documents were posted on 25/04/2019. Please allow 3-5 working days to receive these. Kind regards, Joy

Posted 5 years ago

“This insurance was bought via Quidco with the promise of 12% cashback. You then declined to pay the cashback. I think this is a fraudulent way of getting custom and I shall probably use AllClear in the future.”

Helpful Report

Posted 5 years ago

Good afternoon Mr Brett, Thank you for taking time to leave us feedback. I can see from your record that although your policy was purchased via Quidco, you have applied an additional discount code to your quotation. As mentioned on the Quidco website, there can be a number of situations that will stop you earning cashback. One of these is if you apply an additional discount that reduces your overall purchase price, this may cause your cashback to be declined or reduced e.g Voucher codes, student discount, staff discount. If you have any further queries or would like to discuss this further, please do not hesitate to contact our office. Kind regards, Joy

Posted 5 years ago

“This was purchased via Quidco on an offer from you of 8% cashback. You then declined the cashback. I feel it is fraudulent to obtain custom by the promise of cashback then going back on your word. I doubt that I will ise Just Travel Cover again.”

Helpful Report

Posted 5 years ago

“although service was good I had to cancel my policy the next day as when reading the policy document I realised we were not covered to ride our motorbike. No where in the online quote or during my conversation with the telephone adviser did our mode of travel come up. Surely this should be one of the first questions asked along with where you are going? I wasted 2 hours with doing the quote, the medical assessment and then phoning up the next day!!”

Helpful Report

Posted 5 years ago

Good morning, Thank you for taking time to leave us feedback and I am sorry to hear you have cancelled your policy. Although our website does not ask for a mode of travel, we do ask if you are taking part in any sports or hazardous activities. Motorcycling would be classed as a hazardous activity. As an Insurance Broker, we continue to review customer requirements and always compare our panel of A rated insurers to provide the best policy to meet your needs and requirements. I am sorry that we were unable to assist on this occasion. Kind regards, Joy

Posted 5 years ago

“Things explained too hurriedly and too quietly, despite the fact I was on speakerphone.”

Helpful Report

Posted 5 years ago

Good afternoon, Thank you for taking time to leave us feedback and I am sorry that the details of your travel insurance were explained too quickly. Your comments have been noted and passed to our Training Manager to review and monitor. Kind regards, Joy

Posted 5 years ago

“Expensive for virtually no cover only covered for medical”

Helpful Report

Posted 5 years ago

Good morning, Thank you for taking time to leave us feedback. I can see that you have chosen a Bronze policy which does provide a lower level of cover. We do have other levels of cover with different policy cover available however to increase your cover, this will also increase your policy premium. We use a panel of A rated insurers and always ensure we are providing the best policy based on your needs and requirements. If you would like to discuss other options, please do not hesitate to contact our office. Kind regards, Joy

Posted 5 years ago

“Cost of the cover is excessive , with the condition I have”

Helpful Report

Posted 5 years ago

Good afternoon, Thank you for taking time to leave us feedback. All medical questions are set by the medical screening company and enable our insurers to assess the risk. As an insurance broker, we search a number of A rated insurers to ensure we are providing the most competitive price for your needs and requirements. Thank you for choosing Just Travel Cover - I hope you enjoy your trip. Kind regards, Joy

Posted 5 years ago

“Still can’t download documents to print. Can’t get past the email and password bit as it doesn’t accept any password even the suggested one”

Helpful Report

Posted 5 years ago

Hi Mrs Hammett, Thank you for taking time to leave us feedback and I am sorry to hear you are having problems setting up your online account. I have sent a new link to allow you to set this up. Your password must include a capital letter, number and a special character such as an explanation mark. If you are still having problems, please contact our office. Kind regards, Joy

Posted 5 years ago

“Last year I took out policies in two names, my name (to include my disabled adult son) and my wife's name, both using our one email address. Tried to do the same this year but had to resort to contact on telephone as, no matter how hard I tried, I could not access my account. It now transpires that you cannot have one email address for policies in two separate names and you have set up just one account, but in my wife's name. Very frustrating.”

Helpful Report

Posted 5 years ago

Good afternoon, Thank you for taking time to leave us feedback and I am sorry you encountered problems setting up an account. Following changes to GDPR in 2018, the online account was introduced to increase security and protect customer details. Each account must have a unique email address and the email address cannot be used in conjunction with another account - this again increases security. I can see that you and your family have had multiple policies with us. If you only have access to one email address and in future would like to view all policy details in the online account, we can process a policy for all travellers together instead of separate policies. This way everyone is listed on one set of documents which will be available to view in the online account. If you have an alternative email address, we can add this to your policy to allow you to set up your own account. If you have any further queries, please do not hesitate to get in touch. Kind regards, Joy

Posted 5 years ago

“thought it was expensive for the cover we received for seven days in Europe”

Helpful Report

Posted 5 years ago

Dear Mrs Mcloughlin, Thank you for taking time to leave us feedback. Unfortunately rates can fluctuate due to a number of reasons including age, medical conditions and the type of trip you intend to take. Naturally some of these will change every time you take out insurance. As an insurance broker, we will always compare multiple specialist, A Rated insurers and provide three levels of cover for each (bronze, silver and gold) to try and find you the level of cover you need at a price that is acceptable. Thank you for choosing Just Travel Cover again this year and I hope you enjoy your trip. Kind regards, Joy

Posted 5 years ago

“The information given on the telephone for each of the three packages is 'gabbled off' in a very fast manner making it difficult to note down what cover you are buying. When telephoning to request a copy of the three levels of cover I was advised I had to create an account, which a member of the family had to do for me, having done this we still could not view the quotes, only the other documents. We had to do a live chat, who told us to logout and back in and then she left the chat! We then had to ring and explain to two people, who had to speak with another two, all to get the quote! After thus when I purchased thd policy thd young lady coukd not answer my ladt question and oncr more I had to hold for the 'surley response'. I hope I do not have to make a claim as I am not impressed at the purchasing stage and therefore cannot believe they will be any further customer focused.”

Helpful Report

Posted 5 years ago

Good morning, Thank you for taking time to leave us feedback and I am sorry to hear that you faced problems when arranging your travel insurance. Your comments have been noted and will be passed to our Training Manager to review. I can see from our records that there was a system issue when generating your quotation documents. The documents were sent to you via an alternative secure method to allow you to view these as requested. Your online account is now active so all policy documents should be available to view online. If you are still experiencing any problems, please let us know and we can post a copy to you. Thank you for choosing Just Travel Cover and I hope you enjoy your trip. Kind regards, Joy

Posted 5 years ago

“website got stuck over look up address function and then I couldn't hear the person I had to phone.”

Helpful Report

Posted 5 years ago

Good afternoon, Thank you for taking time to leave us feedback and I am sorry to hear your faced difficulties when arranging your travel insurance. I can see that the error surrounding your address has now been corrected and our system has been updated accordingly. I apologise you had difficulty hearing our advisor when you contacted our call centre. Your comments have been noted and will be passed to our Training Manager to investigate. Thank you for choosing JTC again this year and I hope you enjoy your trip. Kind regards, Joy

Posted 5 years ago

Good afternoon, Thank you for taking time to leave us feedback and I am sorry to hear you faced problems when arranging your travel insurance. I can see that the issue surrounding your address has now been corrected and our system has been updated accordingly. I'm really sorry you had problems being able to hear our advisor when you contacted our call centre. Your comments have been noted and will be passed to our Training Manager to investigate. Thank you for choosing JTC again this year and I hope you enjoy your trip. Kind regards, Joy

Posted 5 years ago

“I did my insurance on line, I paid but didn’t get my policy so I rang up a to let them no, and in the end was charged twice ,Had to ring again to sort this out still waiting for my money to go back in my account and it’s ms lawmon not mrs got it wrong again.”

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Posted 5 years ago

“Was kept holding for ages, the advisor did not seem experienced and I was faced with a ridiculous cost for travel insurance, it just takes advantage of people with a terminal illness that want to travel. I am stable with my condition and it does not warrant such high premiums.”

Helpful Report

Posted 5 years ago

Dear Miss Harvey, Thank you choosing Just Travel Cover and for taking time to leave us feedback. As an insurance broker, we compare multiple insurers for you to ensure we find the best price we can for requirements. All medical screening questions are set by a specialist company and are agreed by all insurers on our panel. Insurers agree premiums based on the overall risk of the policy including medical screening. I am sorry to hear you were kept holding. Your comments have been noted and will be investigated. I hope you enjoy your trip and thanks again for choosing JTC. Kind regards, Joy

Posted 5 years ago

“Ski cover included compensation for lift closure. All lifts definitely shut due to avalanche 4/5 warnings over 3 days but company refused to pay out due to small print mentioning "say due to lack of snow". Classic case of using any means feasible to avoid paying out on a claim. Not impressed!”

Helpful Report

Posted 5 years ago

Hi Mr Shouler, Thank you for taking time to leave us feedback and I am sorry to hear of your cause for your claim. I can see that your policy was purchased online and full details were then sent to you by email to allow you to check over the cover. All of our policies have a standard 14 day cooling off period so you can request to cancel for a full refund if you find there is something that does not meet your needs and requirements. I am sorry that on this occasion your claim was not covered however if you would like to discuss this, or any details of your policy further, please do not hesitate to contact our office. Kind regards, Joy

Posted 5 years ago

“Booked insurance for a Caribbean cruise and the call operator asked me if I needed winter sports cover!”

Helpful Report

Posted 5 years ago

“2 policies booked sent to wrong e mail twice. 3 phone calls needed &had to.ask for post instead!”

Helpful Report

Posted 5 years ago

Hi Mrs Foster, Thank you for taking time to leave us feedback. I can see from our records that the policies were initially sent to your husbands email address. This has now been updated to your email address however the account is not active yet. I have sent a reset password email on both policies to allow you to create your online account. Full documents have been posted to you as requested. If you have any further problems, please do not hesitate to contact our office. Kind regards, Joy

Posted 5 years ago

“Did not warn that the backing by TIF was, according to the recent press, a risk. Neither are they members of the Association of British Insurers”

Helpful Report

Posted 5 years ago

“Voice very dronning - to the point that you switch off.”

Helpful Report

Posted 5 years ago

Hi Mrs Jones, Thank you for taking time to leave us feedback. Your comments have been noted and passed to our Training Manager to look into. I hope you enjoy your trip and thank you for choosing JTC! Kind regards, Joy

Posted 5 years ago

“YOU HAVE DOUBLED YOUR PRICE FOR ME IN 12 MONTHS FOR SAME MEDICAL HISTORY. I AM A PENSIONER AND CANNOT AFFORD THIS. THAT'S WHY I HAD TO IMMEDIATELY CANCEL. SORRY.”

Helpful Report

Posted 5 years ago

Dear Mr Robertson Thank you for taking time to leave us feedback and I'm sorry to hear you have chosen to cancel your policy. Rates do vary between the insurance companies that are on our panel and can go up as well as down due to a number of factors including the amount of claims made over a particular time frame. An increase in claims (amongst other things) will invariably lead to marginal increases in rates across the travel insurance sector. The benefit of dealing with us is that we will compare multiple insurers for you to find the best price we can for your own requirements at the time. As mentioned rates can fluctuate so please don’t hesitate to call us next time you need cover and once again we will search our panel of A rated insurers for you. We hope you enjoy your holiday and hope to hear from you again in the future. Joy.

Posted 5 years ago

Just Travel Cover is rated 4.7 based on 18,246 reviews