Just Travel Cover Reviews

Name: Just Travel Cover
Address: Victoria House, Toward Road, Sunderland, United Kingdom
Rating: 4.66

4.7 Rating 20,030 Reviews

95 %

of reviewers recommend Just Travel Cover

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Phone:

0800 294 2969

Email:

marketing@justtravelcover.com

Location:

Victoria House,
Toward Road,
Sunderland
United Kingdom
SR1 2QF

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Just Travel Cover 5 star review on 21st January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I think Insurance is legalised robbery but Just Cover 'steal' a bit less than other companies.”

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Posted 2 years ago

“Each time we phone it’s seams we are on hold then after some time get cut off.No comment on policy yet will see how we do with smart luggage et as we are in process”

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Posted 2 years ago

Good afternoon, Thank you for taking the time to leave us a review. We weren't aware of any issues with our phone lines but we will certainly have this looked into, thank you for bringing this to our attention. If you require any assistance with anything else please do not hesitate to call free on 0800 294 2969. Kind regards, Robyn

Posted 2 years ago

“Tried the online help but just told me to call and as hard of hearing wasnt helpful. Also found it difficult to work out which countries are included in the term 'Europe'”

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Posted 3 years ago

“I was quoted £113.00 And £135.16 was taken frim my account. I contacted you to ask what has happened and still i am waiting for reply”

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Posted 3 years ago

Dear Miss Nye, Thank you for taking the time to leave a review. I can see that the amount does reflect the price quoted following the additional cover discussed on the phone. To put your mind at rest and discuss further we have tried to call you this afternoon, but we have not been able to get through. We will try again later today. Thanks Nyomi

Posted 3 years ago

“I am unable to retrieve my travel documents. Unfortunately the new policy (joint) is not being recognised as when I try to log in it will only retrieve previous policies for my husband. It will not let me set a password to the email address with my own credentials which is extremely frustrating so now I’m going to have to telephone you to sort this out.”

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Posted 3 years ago

Dear Mrs Walker, Thanks for leaving a review and I'm sorry to hear you are having issues with accessing your documents. The reason for this is that we can only accept one email address per customer. For data protection we add your policy documents into a secure online account. We have tried to call yuo this morning to help get this sorted for you, and will try again later today. Thanks Dale

Posted 3 years ago

“I haven't bought cover. If you think I have, please cancel it.”

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Posted 3 years ago

Good afternoon Mr Desborough, You have recently purchased an annual travel insurance policy with us. I tried to call you on the telephone number we have on record for you to discuss this in detail but it was not recognised. Please call us on 0800 294 2969 at your earliest convenience. Kind regards, Robyn

Posted 3 years ago

“Did not receive refund. Had to follow up with further phone call a few weeks after I noticed the money had not gone into the bank.”

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Posted 4 years ago

Dear Mrs Hedges, Thanks for leaving a review. I can see from the notes on your policy that the refund has now been issued - once again please accept our sincere apologies for the delay. Thank you, Claire

Posted 4 years ago

“I am still waiting for my documents to arrive following renewal of my policy”

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Posted 4 years ago

“I couldn't get cover excluding pre existing conditions. I have always been able to before”

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Posted 4 years ago

“my travel cover documents have not been emailed or coming up in my account and because of this I brought 2. (neither of them have been sent)”

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Posted 4 years ago

“Purchased travel insurance last week but was told it doesn’t cover me for cancellation because of corona virus ??? Was disappointed”

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Posted 4 years ago

“300% increase in less than a year. That IS poor.”

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Posted 4 years ago

“Sent an email yesterday and have had no acknowledgement of request.if I do then I will re Jew this rating.”

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Posted 5 years ago

“Your agent was poor on the phone during the medical interview. Despite several requests, she was almost impossible to understand. The combination of talking too fast, with a Liverpool accent and a heavy head-cold made this very frustrating. Since then, I have written to you about the Covid-19 situation with a holiday that is cancelled, and received no response after 2 weeks.”

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Posted 5 years ago

“sorry but still awaiting answer to my question”

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Posted 5 years ago

Dear Mr Miller, Thank you for leaving a review. Your request is being processed and we will be back in touch with you as soon as we have the information back from the insurer. Turn around time at the moment is approximately two weeks. Thank you.

Posted 5 years ago

“Our holiday was cancelled by holiday firm, contacted insurance company who just appeared not to be interested in helping”

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Posted 5 years ago

Dear Mrs Gray, Thank you for leaving a review. We are more than happy to help you. Please bear with us at the moment as we are handling higher enquiries than normal. The best way to handle this would be for you to submit your details via the form below - we will then contact you within 14 days to discuss your options. https://quote.justtravelcover.com/mta-requests Thanks JTC.

Posted 5 years ago

“Just disappointed that after paying so much insurance, due to the current situation I had to return 5 weeks earlier on my 12 week holiday. The company did not consider the current situation of Covid 19 and offer its members even a small refund from the amount they paid.”

Helpful Report

Posted 5 years ago

Thank you for leaving a review. Unfortunately the ability to refund in this instance is out of our control - the insurance company this policy is with will only consider a partial refund if you do not travel, rather than return early. We hope we can help you again in the future and if you have any additional queries please don't hesitate to contact us. Thanks JTC.

Posted 5 years ago

“Why did you let me send you all my details when, I got nothing in compensation for my claim, wasted my time and yours, get your act together”

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Posted 5 years ago

“Well asked for a quote some weeks ago and then retrieved the quote and the medical history needed to added again, the website froze and I could not add my details but could add my wife's. So instead of completing this online I had to telephone wait for the application to be loaded and go through it all again. Not really what I wanted to do.”

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Posted 5 years ago

Dear Mr Buston, Thank you for taking time to leave us feedback and I am sorry to hear of the problems you experienced when retrieving your quote online. I am pleased to see you have now set up your policy for your upcoming trip. Thank you for choosing Just Travel Cover. Kind regards, Joy

Posted 5 years ago

“I accepted a quote and £181.22 was paid from my Cheque Account on 20th November. From memory I was quoted in the region of £173 ?? Since then I have had no correspondence from Just Travel. Please investigate. My wife accepted a quote of £16 70 from AXA for a trip to Qatar and Perth during the same period”

Helpful Report

Posted 5 years ago

Good afternoon Mr Wallace, Thank you for taking time to leave us feedback. I can see that an email was sent to you following the purchase of your policy to allow you to create an online account. Your account has not yet been activated so I have resent the email. I have reviewed your file and we only have record of one quotation at a premium of £181.22. If you would like to discuss this further, please do not hesitate to contact our office on 0800 294 2969. Kind regards, joy

Posted 5 years ago

Just Travel Cover is rated 4.7 based on 20,030 reviews