Just Travel Cover Reviews

Name: Just Travel Cover
Address: Victoria House, Toward Road, Sunderland, United Kingdom
Rating: 4.66

4.7 Rating 20,190 Reviews

95 %

of reviewers recommend Just Travel Cover

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Phone:

0800 294 2969

Email:

marketing@justtravelcover.com

Location:

Victoria House,
Toward Road,
Sunderland
United Kingdom
SR1 2QF

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Just Travel Cover 5 star review on 21st January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I accepted a quote and £181.22 was paid from my Cheque Account on 20th November. From memory I was quoted in the region of £173 ?? Since then I have had no correspondence from Just Travel. Please investigate. My wife accepted a quote of £16 70 from AXA for a trip to Qatar and Perth during the same period”

Helpful Report

Posted 5 years ago

Good afternoon Mr Wallace, Thank you for taking time to leave us feedback. I can see that an email was sent to you following the purchase of your policy to allow you to create an online account. Your account has not yet been activated so I have resent the email. I have reviewed your file and we only have record of one quotation at a premium of £181.22. If you would like to discuss this further, please do not hesitate to contact our office on 0800 294 2969. Kind regards, joy

Posted 5 years ago

“Too many questions. I have current live file of my medical history questions, all assistant had to do was ask if there were any changes. I feel better training of empathy would help.”

Helpful Report

Posted 5 years ago

Hi Mr Slater, Thank you for taking time to leave us feedback. When a customer contacts our office for new quotation, full details are required for each insurance contract. We are able to use certain information that has been provided within the last 30 days only. This is due to regular updates made to rates, schemes and medical screening. Thank you for choosing Just Travel Cover again this time. I hope you enjoy your trip. Kind regards, Joy

Posted 5 years ago

“No policy received”

Helpful Report

Posted 5 years ago

Dear Mrs Caplan, Thank you for taking time to leave us feedback. I can see that following the purchase of your policy, an email was sent to you to allow you to set up your online account and view your policy details. As you were facing difficulties with the email, an advisor requested a copy of your documents are sent in the post. I can see that your policy has been printed this morning and will be sent in the post today. Please allow 3-5 working days to receive the documents. Kind regards, Joy

Posted 5 years ago

“Very disappointed that after 2 years with you I could not extend my cover for 4 more days when my annual cover finished. I am visiting my family in Spain. I am 76 so another £43 to cover for 8 days rather than an extra 4 is I think mean on your part. I realise you work to strict rules but as I was unable to take out another annual cover on enquiring at a previous time meant this was all I could do. Very unsatisfactory.”

Helpful Report

Posted 5 years ago

Dear Mrs Brown, Thank you for taking time to leave us feedback and I am sorry to hear you were unhappy with the outcome of your enquiry. I have reviewed your details and can see that it is not possible to extend the duration of an annual policy as it provides cover for 365 days only. The reason you were advised to take out an alternative single trip policy for the duration of your trip is because all policies must start and end in the UK. As your annual cover was due to expire half way through your trip, a single trip for 4 days would not have started while you were in the UK. I am very sorry you were unhappy with this outcome however if you would like to discuss this further, please do not hesitate to contact our office. Kind regards, Joy

Posted 5 years ago

“I should not have had to ring in twice before they sent the documents through. Also the ‘chat online’ did not work when I tried to use it as an alternative to phoning. Good cover, poor admin.”

Helpful Report

Posted 5 years ago

Good morning, Thank you for taking time to leave us feedback and I am sorry to hear you were facing problems retrieving your policy documents. I am pleased to hear you managed to get the cover you require and have now received your documents. I note from the 2nd time you called us that our online chat would not have been available as the department closes at 5pm. Our sales department is open until 8pm for all other enquiries. Kind regards, Joy

Posted 5 years ago

“I do not appreciate that discount is offered after you request a quote rather than being given the best quotation at the start I feel this is just sharp practice”

Helpful Report

Posted 5 years ago

“Waiting for my paper copy. Tried three times to access my account on line. Three times attempted to receive a new password”

Helpful Report

Posted 5 years ago

Dear Mr Allen, Thank you for taking time to leave us feedback and I am sorry to hear you are facing problems accessing your account. Your online account is showing as active which indicates you have been able to log in however I have requested a copy of your documents are sent in the post to ensure you have these for travelling. If you have any further queries, please do not hesitate to contact our office. Kind regards, Joy

Posted 5 years ago

“After I signed up and paid, it said I would get an email with the policy information. I waited a few days but received nothing and had to call. The customer service said sorry it did not generate any documents. I do finally now have them.”

Helpful Report

Posted 5 years ago

“Not possible to retrieve documents because you did not provide a password. Asked for documents to be sent by post as you did last year without any trouble or delay.”

Helpful Report

Posted 5 years ago

Dear Mr Collings, Thank you for taking time to leave us feedback. Due to security reasons, we do not provide a password. This is set by you to create a personal account to access your policy details. I can see that your policy has now been posted and should be with you in the next 3-5 working days. Kind regards, Joy

Posted 5 years ago

“The travel insurance was dearer than expected. I would also have preferred a hard copy. The employee was pleasant.”

Helpful Report

Posted 5 years ago

“Surprised that a one trip insurance cost me more than a 12 month did last year”

Helpful Report

Posted 5 years ago

“You didn't email me the documents!!!!”

Helpful Report

Posted 5 years ago

Dear Mr Stock, Thank you for taking time to leave us feedback. I can see that you email address has been used on more than one account which is causing a problem when emailing your documents. I have requested a copy is sent in the post for you. If you have any further queries or would like to discuss further, please do not hesitate to contact our office. Kind regards, Joy

Posted 5 years ago

“Gave me cover then cancelled it because the quote was wrong ....after I had paid !”

Helpful Report

Posted 5 years ago

Good afternoon, Thank you for taking time to leave us feedback and I am sorry to hear that your policy was cancelled. I have reviewed your details and can see that the risk presented was unacceptable on an Annual basis and our system should not have allowed the policy to be purchased. This error has been reported to our IT department. We can look at a single trip for you instead if this is of any interested. I apologise for any inconvenience caused. Kind regards, Joy

Posted 5 years ago

“They won’t remove my email address from my mother’s account even though I’ve asked them too- I can’t receive my policy details because the email is linked to hers!!!! The reply was change your email address for my policy- disgusting, I don’t have another!!!! Surely this breaks data protection- not happy”

Helpful Report

Posted 5 years ago

Good afternoon, Thank you for taking time to leave us feedback and I am sorry to hear you faced problems with changing your email address. I have looked into this for you and we should be able remove your email address from your mothers account and add this to yours. Please note that this will mean your mother will not be able to receive emails from us unless an alternative email address is provided. I apologise for any inconvenience caused but if you would like to discuss this, please give me a call. Kind regards, Joy

Posted 5 years ago

“Confusing quotes. Compensation for delays only starts after 12 hours. Far too long!”

Helpful Report

Posted 5 years ago

Good morning, Thank you for taking time to leave us feedback. As an insurance broker, we use a panel of A rated insurers and always offer the most competitive policy to meet your needs and requirements. I have reviewed our products and we have an alternative insurer who will provide cover for delays over 8 hours instead of 12. Please contact our office if you would like to discuss this option. Kind regards, Joy

Posted 5 years ago

“Your website is faulty. It would not allow me to proceed to accept the quote without further information which it would not allow me to input either. I had to complete by telephoning and finishing on the telephone.”

Helpful Report

Posted 5 years ago

Dear Mr Gulati, Thank you for taking time to leave us feedback and I am sorry to hear you faced problems when using our website. Feedback is always welcomed to continue to improve our system and procedures so if you would like to discuss this further, please do not hesitate to contact our office. I am pleased to hear you managed to get everything sorted over the telephone with one of our advisors. Kind regards, joy

Posted 5 years ago

“Seem to have found the right cover at a competitive price, but unable to see my documentation online. Would be helpful if you could email it to me or else send policy in the post.”

Helpful Report

Posted 5 years ago

Dear Dr Lahiri, Thank you for taking time to leave us feedback. I have requested a copy of your policy documents are posted to you. Please allow 3-5 working days to receive these. Kind regards, Joy

Posted 5 years ago

“I was charged an additional 21 pounds for medical reasons which was already covered on the original quote”

Helpful Report

Posted 5 years ago

Dear Mr Jackson, Thank you for taking time to leave us feedback. I can see from our records that the additional premium was charged due to a change in the medical screening answers. If you would like to discuss this further, please do not hesitate to contact our office. Kind regards, Joy

Posted 5 years ago

“i have been trying all day to print out my documents and getting nowhere can please somebody help i am not very good on the internet many thanks”

Helpful Report

Posted 6 years ago

Dear Mrs Rowlands, Thank you for taking time to leave us feedback. I can see from our records that you have spoken to an advisor today to discuss obtaining your documents. If you are still experiencing problems, please do not hesitate to get back in touch. Kind regards, Joy

Posted 6 years ago

“Had problems this time unlike in previous years which took two phone calls to ascertain that policy was fit for purpose. Thankfully I was given correct information by one of your staff by the name of Lucy unlike previous member of staff who must have been inexperienced”

Helpful Report

Posted 6 years ago

Dear Mrs Evans, Thank you for taking time to leave us feedback and I am sorry to hear you faced problems when trying to obtain information from our advisors. Your comments have been noted and will be investigated by our Training Manager. I am pleased to hear you received the confirmation you required from Lucy. Thank you for choosing Just Travel Cover again this year. Kind regards, Joy

Posted 6 years ago

Just Travel Cover is rated 4.7 based on 20,190 reviews