The information given on the telephone for each of the three packages is 'gabbled off' in a very fast manner making it difficult to note down what cover you are buying. When telephoning to request a copy of the three levels of cover I was advised I had to create an account, which a member of the family had to do for me, having done this we still could not view the quotes, only the other documents. We had to do a live chat, who told us to logout and back in and then she left the chat! We then had to ring and explain to two people, who had to speak with another two, all to get the quote! After thus when I purchased thd policy thd young lady coukd not answer my ladt question and oncr more I had to hold for the 'surley response'. I hope I do not have to make a claim as I am not impressed at the purchasing stage and therefore cannot believe they will be any further customer focused.