Joshua James Reviews

Name: Joshua James
Address: 2 The Weir, Hessle, East Riding of Yorkshire
Rating: 4.67

4.7 Rating 21,749 Reviews

96 %

of reviewers recommend Joshua James

4.7

Based on 21,749 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01482 638960

Email:

support@joshuajames.com

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Joshua James 5 star review on 5th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item has not arrived 15 days later. Told to wait another 5 days. It is obviously not coming. No refund issued”

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Posted 4 years ago

“Have not received my goods and still waiting”

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Posted 4 years ago

“I have not received my order. Couldn’t provide tracking information and said I can only claim non receipt after 14 working days. Purchased as a present so not the best service.”

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Posted 4 years ago

“I am really disappointed in this service, I am still yet to receive my items after ordering on the 31/8. I keep emailing and am just told I have to wait 14 working days before anything can happen!”

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Posted 4 years ago

“Shocking Quality”

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Posted 4 years ago

“I placed an order on 30/07 for a ring for my anniversary. with next working day delivery, the ring did say out of stock for 2-3 days so i was still expecting it for the later part of the following week. I didnt hear nothing from the company about the order so I Questioned this with the owner on 05/08, he replied the follwing day that it was still out of stock and theyre now not sure when the ring was coming back in to stock. i told him id like to wait as this is the ring i want. two whole weeks later with still no contact, i checked the website and it said that the ring was in stock. so i emailed him AGAIN on 19/08 asking for the ring as its now in stock, then this morning he has came back to me to say its still out of stock and would i like a different ring or one which wouldn't fit my Girlfriend? so i checked the website again and now they have changed the status to out of stock! I requested a refund and now have to search elsewhere for a ring to come by the end of next week Because Joshua James messed me around for 21 Days! Id avoid using this website if i was anybody out there and go to literally anybody else. Not worth the hassle! Extremely bad customer service!”

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Posted 4 years ago

“They sent me the wrong item, sent it back still waiting for the actual item that ordered to arrive. Very unprofessional service and i am very disappointed. Will not be ordering from this place again!”

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Posted 4 years ago

“Wrong email address”

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Posted 4 years ago

“I ordered my item on the 16th of July and it’s still not arrived and we can’t see when it’s meant to arrive”

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Posted 4 years ago

Hi Laura, Thank you for the feedback. I do apologise that you are unhappy with our service. We are currently learning how to operate under the new guidelines from the government to ensure customer and staff safety. Please be patient during this time as we have reduced staff also. I will pass this feedback onto the team to ensure standards are met in the future. Kind Regards -Reece

Posted 4 years ago

“My order was dispatched on 13 July and I still haven't received it yet.”

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Posted 4 years ago

“disgusting company.”

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Posted 4 years ago

“I can’t review something I still haven’t received.”

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Posted 4 years ago

“Very very poor service - been awaiting delivery of items and promised delivery on 4 different dates. Being passed from pillar to.post and fobbed off - my Mother ordered items in good faith for my Daughters 21st and paid for express delivery and is extremely distressed as she cannot get ANYONE to actually speak to her about this order. Shame on Joshua James for causing such distress to an elderly lady.”

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Posted 4 years ago

“Great service so why am I still waiting 11 days later? No cards too say delivered somewhere else. If they were left on the doorstep when I wasn't in that is despicable not leaving a card. I want my items and quick please”

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Posted 5 years ago

“I ordered my items on the 30th June and I am still waiting for the charms and spent a lot of money. Posted 11 days ago still waiting. Not good enough”

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Posted 5 years ago

“I ordered a nomination bracelet and charm For my nieces first birthday the charm got sent but the bracelet didn’t I tried phoning the number online and got no answer sent an email I did receive an email back but I sent the email on Saturday today is Wednesday and I still haven’t received the bracelet my nieces birthday was yesterday and I didn’t get to give her birthday present so very disappointed”

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Posted 5 years ago

“Terrible company”

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Posted 5 years ago

“Have not received order yet.”

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Posted 5 years ago

“Still waiting on item's to come .When are they coming my women getting in patient.”

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Posted 5 years ago

“Items still not received, very disappointing”

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Posted 5 years ago

Joshua James is rated 4.7 based on 21,749 reviews