Joshua James Reviews

Name: Joshua James
Address: 2 The Weir, Hessle, East Riding of Yorkshire
Rating: 4.67

4.7 Rating 21,680 Reviews

96 %

of reviewers recommend Joshua James

4.7

Based on 21,680 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01482 638960

Email:

support@joshuajames.com

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Joshua James 5 star review on 7th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered next day delivery but this was not honoured due to Good Friday. Customer service online were responsive but did not find helpful. Actual product was as expected.”

Helpful Report

Posted 9 hours ago

“TINY CHARM. Much smaller than I thought it'd be. Hardly able to identify what it was in person. Poor quality product.”

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Posted 3 days ago

“Product faulty sent back waiting on a new one .”

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Posted 3 months ago

“First and last time I will buy from Joshua James. After buying a nomination bracelet and 4 nomination charms for part of my wife's Christmas present, 2 of the 4 charms had been glued on obviously wonky. Although Joshua James were quick to respond to my email they informed me that all Nomination charms are handmade and are not always perfectly centred on the link, the designs are hand placed on to the link therefore they will not always be central. Although I could return the charms they would not be deemed as faulty therefore I had to pay £7.50 to send them back to get a refund. I felt rather ripped off by this, I'm no expert but surely most jewellery is handmade? It was embarrassing giving jewellery that looked poor and clearly wonky to a loved one on Christmas day. I ended up buying new charms from a Nomination stall in town and I'd advise everyone to do the same.”

Helpful Report

Posted 3 months ago

“Still waiting for missing item from my order. I did check stock when ordering and apart from the receipt I've had no further contact from Joshua James to let me know when the order will be complete.”

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Posted 3 months ago

“I ordered my charm on the 13 of December I still haven’t received it I’ve sent two emails had no satisfaction x”

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Posted 3 months ago

“Took three weeks nearly to come”

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Posted 3 months ago

“My nomination charm arrived with no packaging whatsoever which was extremely disappointing considering it was a Christmas present.”

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Posted 3 months ago

“I bought these for a Xmas present so have not given them to my partner”

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Posted 3 months ago

“I purchased a personalised nomination bracelet which is beautiful but you can't add any tiles to it because they don't fit. This resulted in me having to purchase a second bracelet as I'd ordered 4 tiles as a gift for my mum but they were no good without an original bracelet.”

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Posted 3 months ago

“bought 3 nomination charms but didnt get free bracelet apparently offer started a few days after purchase. As a incentive to carry on using James thought you would have given free offer but never mind i9 will know next time.”

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Posted 5 months ago

“I ordered a bracelet for my adult daughter's birthday but was very disappointed when it was delivered. The bracelet was tiny and struggled to fit my 10-year-old grandaughter's wrist. Joshua James was unable to replace it with a larger size. It cost me £8.10 to return it. - an expensive experience!!”

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Posted 7 months ago

“Email communications could have been more frequent and friendlier. This request for a review also arrived before the product. For the amount of money being spent I'd expected a better service.”

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Posted 9 months ago

“Never received my purchase”

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Posted 10 months ago

Hello Heather, Thank you for your review. As you know you put the UK as your delivery country and not the USA were you live. As stated, once your order is returned to us by Royal Mail we will get this sorted with you to send to America. Kind regards, The JJ team x

Posted 10 months ago

“Order arrived pretty quick but my item was all tarnished so had obviously been lying about in the bag for a while so this was quite disappointing as it was a gift. Would have thought someone would have checked it first. You don’t buy a gift to have to then buy a polishing cloth to clean it.”

Helpful Report

Posted 11 months ago

Thank you so much for your feedback on Joshua James, Fiona. We are sorry to hear that the item acquired showed signs of damage. That should never have happened and we apologize for the inconvenience. We truly appreciate you taking a moment to provide us with your experience. Kind regards, The JJ team x

Posted 11 months ago

“Unfortunately I’ve still not received my purchase after several weeks?”

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Posted 1 year ago

Thank you, Rob, for sharing your feedback about Joshua James. I really appreciate you taking the time to let me know your experience. I am very sorry that you have still not received your purchase after this long, and I understand how inconvenient this can be. Kind regards, The JJ team x

Posted 11 months ago

“The product wasn’t what I expected it to be which is a shame”

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Posted 1 year ago

“i ordered a bracelet and charm.i expected the charm to be put on but it came seperate so the bracelet is sitting in bag as i dont know how to do them”

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Posted 1 year ago

“Item not as advertised, and returning sees an additional charge that they don’t absorb or refund. Terrible, especially as a NHS worker.”

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Posted 1 year ago

“I needed some jewellery on short notice and purchased 4 necklaces. I was able to purchase them as they were in stock but a day later I was told I had to wait as they were not in stock. It was very disappointing. When I emailed they dealt with my query quickly and efficency but it was still a inconvenience.”

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Posted 1 year ago

Joshua James is rated 4.7 based on 21,680 reviews