Joshua James Reviews

Name: Joshua James
Address: 2 The Weir, Hessle, East Riding of Yorkshire
Rating: 4.67

4.7 Rating 21,749 Reviews

96 %

of reviewers recommend Joshua James

4.7

Based on 21,749 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01482 638960

Email:

support@joshuajames.com

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Joshua James 5 star review on 5th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disgusting customer service. Emailed 1 hour after placing order and told them I was unable to submit the contact form on the website (and again the following day) and three days later after various messages to and fro was told my order had now been dispatched so I couldn't cancel it. I've since sent an email to their complaints email address and this has not been acknowledged. Worst part is that I did not want to cancel my order (as stated in first message) I just wanted to amend it as I had ordered a duplicate item. Avoid!”

Helpful Report

Posted 5 years ago

“Been waiting for over £100 worth of missing items since 15th April. Have asked 3 times for refund. I am still waiting for even a reply for my 1st,2nd, and 3rd request for refund. All I have is " your request has been received and we will get back to you in 2 days time " well im still waiting and waiting. Disgusting service. And i keep getting requests to rate the items I should have received over a month ago. Quick to take your money but not quick to answer your e-mails or requests for refund or as to where your items are. Extremely angry customer. WOULD NOT RECOMMEND 😈👿”

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Posted 5 years ago

“I ordered a nomination charm for a friends 21st birthday, and I was very disappointed with the charm that arrived. It was discoloured, scratched and damaged. I have returned the item back to store and waiting on a refund. I wont be using Joushua James again.”

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Posted 5 years ago

“I brought a nomination charm for my friends 21st birthday. I was very disappointed with the charm ⁸that arrived. It was discoloured, scratched and damaged. I have returned the charm and waiting for a refund.”

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Posted 5 years ago

“Still not received the item of jewellery I ordered”

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Posted 5 years ago

“I ordered nomination charms and they were dispatched on the 6th may I havent received them yet and unfortunately the birthday has passed. I would have chosen next day if I knew it would have been taking longer than 2-4 days. Everything else I've ordered from different shops has arrived in a few days? Very disappointed as this was the first time I placed an order.”

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Posted 5 years ago

“I haven't actually received my goods yet!!!! I am still waiting”

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Posted 5 years ago

“It would be helpful if I had received the parcel which is for a present. So ask me when you deliver it !!”

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Posted 5 years ago

“Still waiting for nomination charms supposed to be despatched on the 6th May - unfortunately they were a bday present and now late - who do i contact if they dont arrive?”

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Posted 5 years ago

“I still havent receivedxmy order.”

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Posted 5 years ago

“Still awaiting my delivery from receiving confirmation it had been dispatched 10 days ago. No way to contact to find out where it is. Unfortunately I usually order from Joshua James as I like the quality but I'm very dissatisfied.”

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Posted 5 years ago

“Haven't received the recent purchase yet”

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Posted 5 years ago

“Despite having placed my order on 5th May nothing has been received. Obviously review of the product is impossible but 1 star for service”

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Posted 5 years ago

“Haven’t received order or dispatch email”

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Posted 5 years ago

“Placed order 6th May now 14th May still not received my order. Appreciate things are taking longer but the only reason I ordered as it was for a birthday and said 48hrs delivery”

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Posted 5 years ago

“I am so disappointed with the service I have received. Will never buy again”

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Posted 5 years ago

“NOT YET RECEIVED MY ITEM”

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Posted 5 years ago

“I was ordering from this website due to having a next day delivery service advertise which is was I was in need of. I ordered in the morning and a few hours later I was happy to receive a dispatch email. The following day I was disappointed that my delivery hadn’t been delivered, I contacted them to ask where my delivery was for them to say “ it might have been sent as standard by accident and it’ll take 3-5 days to come “ which really upset me. They did refund my next day delivery payment however the package came 8 days later ! I won’t be ordering from here again. I was very upset as this was for a special birthday present”

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Posted 5 years ago

“I’m writing a review on an item(s) still not received. Not impressed”

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Posted 5 years ago

“It hasn’t arrived after 10 day ???????”

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Posted 5 years ago

Joshua James is rated 4.7 based on 21,749 reviews