Joshua James Reviews

Name: Joshua James
Address: 2 The Weir, Hessle, East Riding of Yorkshire
Rating: 4.67

4.7 Rating 21,749 Reviews

96 %

of reviewers recommend Joshua James

4.7

Based on 21,749 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01482 638960

Email:

support@joshuajames.com

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Joshua James 5 star review on 5th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would love to write a review but still have not received my item that was purchased 6th November and money has been taken from my bank account”

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Posted 4 years ago

“Still not been delivered 3 weeks later. Customer care team just keep saying wait another 14 days. No charms, poor service. The charms were fit 2 grandparents 60th birthday presents, postage stated 48 hours, nearly 3 weeks later I’m out of pocket and have looked a fool with no gifts On 2 birthdays Custom care is a disgrace.”

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Posted 4 years ago

“I have been trying to contact you - I have not yet received my latest order Penelope Rothoff Rook”

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Posted 4 years ago

“item still not received”

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Posted 4 years ago

“We're is my order please have not got it”

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Posted 4 years ago

“I ordered my daughter a nomination charm for her birthday , it’s been nearly four weeks and it still hasn’t arrived . Customer service is also lacking I’ve been waiting in someone to contact me regarding my missing order for 3 days .”

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Posted 4 years ago

“Ordered a nomination charm. It didn't look like anything like the picture. It was the Greek eye and was supposed to of dangled like the shape of an eye what I got was a blue blob nothing like the picture. I have purchased nomination links before from you. Never again”

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Posted 4 years ago

“No jewellery after 2 weeks of waiting. No reply to my emails and no way phoning them as the line cuts out after telling me to go through the bloody email route!!!! I wanted this as a present for my daughter but now I will have to look elsewhere as I don't want to disappoint her. Very angry with the very poor service and lack of accessibility to a human being. Especially as we are paying premium prices for this jewellery. And using covid as an excuse to provide such a poor service is farcical as I have placed orders with companies abroad since ordering from Joshua James and the have already arrived!”

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Posted 4 years ago

“The item I received was damaged and had to be returned. I understand these things happen but the inconvenience remains and the cost for me having to return. It would make me think twice before ordering again from Joshua James.”

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Posted 4 years ago

“Never received my product”

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Posted 4 years ago

“I have mad a purchase I still haven’t received it it’s the first time this has happened”

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Posted 4 years ago

“Ordered my jewellery on 12th October. Still no sign . Requested call back 7 days ago. No call back. Won't be ordering from this company again after spending a small fortune with them in the past!”

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Posted 4 years ago

“Didn't receive the jewellery!!!!!”

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Posted 4 years ago

“The quality of the charms was poor as the writing isn't clear they were for an important birthday so i feel really disappointed to be honest. The charms were £30 each so would expect them to be much better quality as they have been from other places in the passed.”

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Posted 4 years ago

“Wrong charm was sent. I posted back over a week ago to be swapped with the correct one. Despite initial good communication and apology, there has now been no communication regarding if this has been received or not, despite me sending 3 emails. Not impressed. I want the correct charm or my money back please.”

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Posted 4 years ago

“I ordered over 2weeks ago and it still hasn't arrived. When it says 2-4 days delivery I would give or take a couple of days but not this long! Quite annoying as was a birthday present but that's been and gone now. Won't be ordering again I'm afraid”

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Posted 4 years ago

“Awful company. Item never received. They don't send goods to a 16 year old then refuse to do anything about it. Both she and my husband used their contact form to complain (which doesn't send any confirmation of receipt.) They waited to hear from Joshua James and now Joshua James say they never received contact via their form and say they won't do anything because it's been more than a month. They don't answer the phone. Avoid them.”

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Posted 4 years ago

“Item not received. Customer service none existent. Telephone number is permanently engaged and messages aren’t replied to! Will be seeking refund through my bank”

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Posted 4 years ago

“Purchased a nomination charm from this company, which arrived fine and was perfect The reason I have given the 1 star review is the service I received when I wanted to purchase the bracelet after I'd placed the order. Nominations policy is you have to order a charm when ordering a bracelet (crazy policy esp if your bracelet has broken but hey ho!) They would not let me order this as it was 2 separate transactions, found this extremely unfair as they could have linked the orders, this then caused major inconvenience as I had a charm and no bracelet to give as a 21st gift for my niece. I then had to go elsewhere and buy it along with another charm. Customer service shocking and I would never use again.”

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Posted 4 years ago

“Ordered on the 10th of September and still haven’t received it So I can’t review”

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Posted 4 years ago

Joshua James is rated 4.7 based on 21,749 reviews