Joshua James Reviews

Name: Joshua James
Address: 2 The Weir, Hessle, East Riding of Yorkshire
Rating: 4.67

4.7 Rating 21,748 Reviews

96 %

of reviewers recommend Joshua James

4.7

Based on 21,748 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01482 638960

Email:

support@joshuajames.com

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Joshua James 5 star review on 5th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item got lost in the post. They refused to refund me. Absolutely horrible customer service, unfriendly. Do not recommend buying from this site! Didn't get a refund. And left out of pocket for a mistake they refused to rectify!”

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Posted 1 year ago

“I have not yet received my order. Dispatched 30/10/23”

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Posted 1 year ago

“I am still waiting for my delivery,3 weeks after purchasing my items. I have emailed 3 times and also Royal Mail 3 times and still no resolution”

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Posted 1 year ago

“Arrived with damaged gift box and bag - item was a present so very disappointed. Emailed to inform them and was ignored.”

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Posted 1 year ago

“I ordered a personalised item which arrived inscribed with the wrong font. On contacting the firm I was offered a 15% reduction in cost or to return with a new item being sent out. I suggested a 20% refund (at a cost of less than £3) as the retuned item would not be able to be resold. I was informed that the offer was offer of goodwill not an opening for negotiation. This was from the owner of the company. Why Mr Bell thought he needed to act in goodwill when the mistake was at him end I am unsure. A simple apology would have sufficed. As a customer, I have no need to negotiate- I will simply take my custom elsewhere. Somewhat short sighted Mr Bell - I think you lost sight of the ‘big picture’ when decided to flex your muscle.”

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Posted 1 year ago

“Today had message how I liked our product. As of today 2 weeks from order we have still not received the charm that was ordered.This was for a special birthday present. Very disappointed.Geoff Foster.”

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Posted 1 year ago

“I bought a gift for my mother’s birthday, the charm came used, the silver faded warn, item was generally grubby. Incredibly disappointed with the standard of this item I ended up sending it back but did get a full refund.”

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Posted 1 year ago

“Ordered 3 charms the September rose gold was poor quality you couldn’t hardly see the blue stone,it was too much messing abt to send back so just kept it.”

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Posted 1 year ago

“Previously reviewed. Heard nothing back. Have been asked to send a review again which means they don’t read them.”

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Posted 1 year ago

“In short, Have yet to receive my product - have waited 21 days for delivery. I am currently in contact with support team. I have waited nearly two days for a response - in which I was asked to clarify my address. I hope this can be resolved soon as I have only heard great things about Joshua James Jewellery!”

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Posted 1 year ago

“If I could give them 0 stars I will do that. Experience with them it was worse ever. I returned my order and they didn’t give me my money back. They keep saying in the next 5 working days. And that’s it. I do not recommend. Worse customer service ever. Shame to them.”

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Posted 1 year ago

“I bought earrings, delivery wasn’t prompt, quality was poor for the money I paid and they looked better on the picture than when they were received.”

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Posted 1 year ago

“Absolutely shocking customer service, ordered a charm for a special occasion for my daughter, paid for next day delivery, 4 days later, multiple emails and nothing. Finally got hold of someone who told me that i'd need to wait for an investigation to be done and then hopefully a refund and new order!”

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Posted 1 year ago

“Jewellery never arrived Joshua James wouldn’t do anything about it had pride not delivered very poor service won’t use again or recommend”

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Posted 2 years ago

Hello Elaine, Thank you for taking the time to leave us a review. We can see that your order was delivered to you and there is also a proof of delivery image on your tracking. Kind regards, The JJ team x

Posted 2 years ago

“Ordered a nomination watch a couple of weeks ago it came and it was snapped so that the watch band and face aren’t attached. I have emailed regarding getting this sorted and still heard nothing back. Any help would be greatly appreciated.”

Helpful Report

Posted 2 years ago

Hello Jasmine, We are so very sorry to hear you have not had a response. I have checked for you and unfortunately we do not have any emails from you. Please can you email support@joshuajames.com and we can help you with this. Kind regards, The JJ team x

Posted 2 years ago

“I placed an order for earrings on the 9 April and it’s now the 30 and still not received then. I sent an email on the 27 requesting what’s happening but no reply”

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Posted 2 years ago

Thank you very much for your feedback, Lorraine. We appreciate that you took the time to let us know about your experience. We are sorry to hear that you placed an order with us on the 9 April and have not yet received it. We will look into this immediately. Please accept our sincere apologies. Kind regards, The JJ team x

Posted 2 years ago

“Waited for 4 days when i paid for next day delivery then cancelled on me”

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Posted 2 years ago

Hello Matthew, Thank you for your review. I have had a look at your order and I can see you uploaded a photograph of 2 people and not a image of handwriting which is why we had to cancel your order as this is not something we can engrave. Kind regards, The JJ team x

Posted 2 years ago

“The offer of 15%off for new customers was very misleading, as was the free postage. I won’t be buying from you again”

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Posted 2 years ago

Hello Bobbie, I have had a look at your order and can see you ordered Nomination charms. As stated on the new customer email and on our website, our NEW15 code does exclude Nomination products. All of our orders are free shipping and I can see you actually received free express shipping because of the value of your order and you received your order the next day. Kind regards, The JJ team x

Posted 2 years ago

“I can’t write a positive review as I have yet to receive the ordered item”

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Posted 2 years ago

Thank you for taking the time to give us feedback about your experience with Joshua James, Ann. We are sorry that you haven't received the ordered item yet. We understand how inconvenient this may be for you and we apologise for any inconvenience it might have caused. Kind regards, The JJ team x

Posted 2 years ago

“I ordered 5 charms from you two pair and another . You sent the wrong charm and trying to sort with you was poor customerservice. I tried replacing it with you but had nightmare . End result tried ordering an additional but customer service person was hard work. Taking customer elsewhere.”

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Posted 2 years ago

Joshua James is rated 4.7 based on 21,748 reviews