Purchased a nomination charm from this company, which arrived fine and was perfect The reason I have given the 1 star review is the service I received when I wanted to purchase the bracelet after I'd placed the order. Nominations policy is you have to order a charm when ordering a bracelet (crazy policy esp if your bracelet has broken but hey ho!) They would not let me order this as it was 2 separate transactions, found this extremely unfair as they could have linked the orders, this then caused major inconvenience as I had a charm and no bracelet to give as a 21st gift for my niece. I then had to go elsewhere and buy it along with another charm. Customer service shocking and I would never use again.