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JG Pest Control Reviews

4.2 Rating 1,407 Reviews

82 %

of reviewers recommend JG Pest Control

Company Reviews

4.2

Based on 1,407 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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JG Pest Control 5 star review on 8th July 2021

Ms Rusty Ahearne

JG Pest Control 5 star review on 8th July 2021

Ms Rusty Ahearne

JG Pest Control 5 star review on 8th July 2021

Ms Rusty Ahearne

JG Pest Control 5 star review on 8th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One young ma turned up with a black bag in his back pocket , took less than five minutes , knew very little about the procedure no sense of thought or care . Asked about sealing but said didn't do that . Altogether felt as if it was a rip off would never use you again and definatly not recommend your company .”

Posted 3 years ago

“came-did a good job- excellent service.”

Posted 3 years ago

“Extremely expensive. I paid 240 pounds for the treatment. I was said the whole building was going to be inspected, my whole property inspected and any holes found sealed, none of that was done. The only thing i got was a guy putting traps that i can do by myself. He didnt even put traps behind the sofa because he said that was very heavy to be moved. 240 pounds for that seriously???????”

Posted 3 years ago

“Masquerades as a local company. Charged £120 to survey a garage roof before quoting an eye watering £1300 to do the job. The expert surveyor clearly doesn't understand that rough timber is essentially porous. Another certified company completed the job for £168 with a written guarantee. Avoid these ripoff merchants.”

Posted 3 years ago

“Absolute con me. Extortionate price. Useless”

Posted 3 years ago

“No show on repeated occasion and then impossible to get hold of anyone to sort a refund. Not trustworthy at all.”

Posted 3 years ago

“Absolute fraudsters. DO NOT USE! Complete rip off merchants. Charged us £300 to put a bit of poison down then as per the other reviews below, cannot get hold of them after.”

Posted 3 years ago

“Rubbish, DO NOT USE THESE GUYS, any decent review must be self written! Worst service from survey to execution. Then follow up was just constantly pushed back. Very unprofessional and horrendous to deal with. Dismissive on the phone and will never recommend to anyone”

Posted 3 years ago

“This company is basically a con. Paid £600 for mice treatment which they promised 3 visits but after 1st visit they wouldn't do the 2nd one, cancelled me 6 times with various excuses. Even the 1st visit the guy only spent 3 mins by dropping some boxes and left, very unprofessional especially for this kind of money I spend. Demanded for full refund but not expecting they will respond so will report this company as fraud. Also impossible to talk to them after sales guy sold their service to you. Have to use email / whatsapp but often no response / not answering questions. Don't be fooled by their good review on google like me, now I know most of them must be fake.”

Posted 3 years ago

“Please dont fall for this team of con-artists like I did. They quote a good price but demand up front payment. When they have your money, they dont show up, every day a new excuse. After about a week, i demanded a refund. They said they would refund me no problem, i've waited 2 weeks and guess what? No refund, phone them, they say they processed it, talk to your bank. Its ridiculous, like im supposed to believe this company. Took my money, didnt show up and now wont give my money back.”

Posted 3 years ago

“We had heat treatment done 2 days ago and the bed bugs came back. I was frustrated, angry and in shock because we was told if we prepare properly the treatment would work. We removed any clutter off the floors, emptied all the wardrobes and hanged all the clothes, duvets and sheets. We cleaned the entire house thoroughly. This heat treatment was supposed to be 100% eradication of bed bugs if we prepared properly, we did our part, so it’s obvious they didn’t do theirs. I paid a grand for this! The techhnician they sent to the house was also awkward, looked uncomfortable and not confident. He should have taken charge and said let’s do a risk assessment, take me through the house, instead he waited until someone spoke and was led around the house instead. He only spoke when someone else did. He also waited around until we left the house, we already gave him the key, he should have left to bring up equipment, we found it sketchy. He also said everything was fine in all the rooms so the treatment should have been 100% effective. The house wasn’t even hot when we returned, I am finding myself wondering did they heat the house to 65 degrees Celsius to kill all the bugs because the instruments in the house was fine, my guitar strings sounded the same. I was stressing over things being broken or ruined in the house since it’s not my house it’s my parents and they were against the treatment from the beginning. Me and my sister put every electrical item in the kitchen, wires, cassettes, liquids, things that didn’t need to be put in the kitchen was put there, because we was worried. The house was exactly the same when we came back, besides my sisters door handle, that was broken. I wouldn’t recommend this to anyone, what a waste of money.”

Posted 3 years ago

“Shocking service. £150 plus vat to put some stuffing in a tiny hole. I’ve complained by e-mail twice and not had a response. Don’t use this company.”

Posted 3 years ago

“I called this company when I believed I had a bees nest in my house. They advised it would be £150 for someone to come out and treat the nest. I agreed and paid. An engineer came out that day but because the house is three storey and the bees were entering at all levels he advised someone with a ladder would need to attend. Two days later someone with a ladder came, however after looking he advised these were masonry bees and therefore didn't need treating (they don't sting and leave within a few weeks). I am unsure why the first engineer couldn't have told me that. I rang the office to ask for a refund, as no treatment had taken place. I was told to email the manager which I did, explaining the situation. He advised that he would refund £30 of the £150. When I challenged and asked why these questions were not asked in the initial phone call or why the first engineer didn't advise me. I stated I was happy to pay a call out fee but to me a £30 refund didn't feel fair. He disagreed and advised call out fee was usually £150 (I am not sure why call out fee and treating a nest would be the same price). I would avoid this company.. They were not helpful in any way and wasted my time and money”

Posted 3 years ago

“Terrible company cost £300 for mice turned up put a bit of poison in the loft and didn't even go in the room the mice were heard the most told me my puppy would have to eat a pot of poison to make him I'll ring them back when hearing mice really bad they didn't want to no I asked for a refund they refused ended up using another company the man was half the price and spent ages here and was always a phone call away and came back weekly to put more poison down I was disgusted with jg pest patrol over priced for putting a bit of poison in the lofted for all that money”

Posted 3 years ago

“I paid nearly £200 for my boiler to be cleaned but was left without a functioning boiler. I asked multiple times whether their cleaning products were safe to use on my boiler and was assured that they have undertaken boiler cleans plenty of times before. This was not the case. Their cleaning products tripped my electricity and so I was left without a functioning boiler for 2 days. No hot water or heating. In this current health crisis and having vulnerable elderly parents, I was so disappointed to have been further inconvenienced. At my own expense, I then had to call out an electrician who said that they had left the boiler "sopping wet". I called multiple times and was just given the run-around. Not one member of staff apologised, instead my complaint was met with such hostility. I have never experienced such poor customer service in my life. No empathy or understanding for their customers.”

Posted 3 years ago

“335 to lay bait for brown rats. On arrival confirmed brown rats on brook however garden damage possible voles.. Therefore calls to head office lots of googling nothing could be done and I still had to pay£150+ vat for call out!!!! Use local am gutted I just went with first one on Google with good reviews.. Wish I had actually read them. Not sure how they have scored so highly..”

Posted 3 years ago

“Have a problem with mice in our house, after doing some research came across JG Pest Control and felt reassured the problem would be fixed. They charge an extortionate price but at the time we felt that this price would be worth it, however unfortunately this was not the case! The problem has now increased with more mice and no resolution in sight. We have been advised that as the problem has been occurring over 3 months they will not return to our property unless we pay the full total fee again with a discount of £20. DO NOT USE- AVOID!!”

Posted 4 years ago

“I would advise against using this company for mice problems - they came out 3 times however did not complete to work they said they would (sealing off the holes). Had to employ another company less than 2 weeks after JG Pest controls final treatment.”

Posted 4 years ago

Hi Lydia, I cannot find your records on our system, can you please contact me as soon as possible on 03300539001 or please email office@jgpestcontrol.co.uk. I look forward to hearing from you shortly. Leigh Fowler Office Manager

Posted 4 years ago

“I had a full service to rid of Bed bugs I brought for a holiday, Spray + Heat treatment, that cost nearly £1.000. When I came back after the service I noticed my carpet was damaged in a pink color, I've contact the customer service who advised me to use a local pound shop carpet cleaner which will remove easily. I've tried myself many time and could clean up, they send them someone to do another spray session and clean the carpet with a professional cleaner machine. Didn't work either. Then asked me to look up 2 different quotes for a patch repair, I got 5. 2 of those informed the patch repair wouldn't look good considering the type of carpet, other 3 just have provided the price. I've shared that concern of patch repair may not be the right solution and asked what they think about that, that was the answer: "Being honest, in my history of dealing with carpet repairs, patch repairs will blend in providing they are done by a carpet specialists. You will find carpet companies may disagree with patch work as its cheaper and they would rather make more money and sell a whole room of carpet, to add if they knew a company was paying for the carpet they would always go for the more expensive option." Then, they chose the cheaper one, asked for my bank details and asked if I would draw a line in the matter if they send me the amount. I was naive and confirmed. They sent the money in 2 days. The guy came to do the service and advised me the service would not look good for the position of the damage and type of carpet. So I should replace the whole carpet in the corridor for a decent result. When I emailed JG Pest Control saying that, they came back with we have drew a line, the provider saw the picture and etc. I understand their point and I have in fact drew a line in that matter, but seems unfair to me to assume the extra costs (about £120), not even considering the time consuming this is taking. Long story short. They may damage your house and not be fair to fix it properly. I assume I was naive and hope you don't need to pass through this. Good luck.”

Posted 4 years ago

“Please avoid at all cost, once they have taken your money they are rude, don't listen to you and their poison does not work. They are not governed by anyone which means they get away with a poor service.”

Posted 4 years ago

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JG Pest Control is rated 4.2 based on 1,407 reviews