“Pest control man was rubbish he was in my house for 20 mins then said he was done I come in from work and said u need to put mince boxes down in every room he did not check behind sofas for droppings where they had been I paid a lot of money for you’re service and this person did not have a clue any one could have done his job u should refund me my money”
Good morning,
Thank you for taking the time to leave a review and I am sorry to hear that you have not had a positive experience.
I have reached out to you this morning to discuss a way forward to ensure you are satisfied with the service.
I look forward to hearing from you.
Leigh Fowler, Office Manager.
“so for a lot of money, no real action has been taken on my issue. They have a really good sales team who can talk up the services for little action. All of the action I had already tried..”
“Do not go near these crooks, not only do they demand full payment up front they will not refund when their inept technicians (who are only poorly trained franchisees) cant do the job. Take my advice use a local expert who usually charge on results. The customer service is awful and I had the job done for 20% of the cost charged by this company.”
“Awful company, very badly run. The owners clearly have no managerial skills and are only concerned about income and sales. Do not use! They also ask employees to leave good reviews online.”
“Useless company, rude customer service. Refused to come back out and fix the loose panels left undone by their engineer. Wanted another £100+ VAT for this job.”
“After contacting this company thinking they were good, I’m now sorry I ever gave them my money. They do not do the job properly, in and out in 5 mins. Will not phone you to discuss anything, don’t want to return to fix the problem, after 5 weeks I still have wasps, and they couldn’t care less. I’m still emailing them. So don’t use this company,”
“To address the wasps nest took 3 visits Over approx 5 weeks
The first visit the lad that came was only at our home for 5 mins and stated “it’s the easiest job he’s done in ages”.
Afterwards the wasps never abated over the 10 days then reported this.
The next guy who turned up condemned what had previously been done as not enough stuff what you use into the best plus nothing was sprayed outside to the entrance/exit outside.
Again, this treatment was insufficient as the wasps were still the same.
A further 3rd visit was required, I instructed your operative that this has to be addressed properly which he did thoroughly now gone.
After the first visit I went into the loft to inspect. I got stung 4 times within seconds entering the loft which is nowhere near the nest.
To summarise the work carried out has been very poor and unprofessional. It should not of taken 3 visits. We couldn’t go outside we’re the wasp nest entrance for near 5 weeks with a constant swarm outside. The house is a bungalow with easy access without ladders needed.
I’m extremely disappointed with the service throughout and would not recommend this company whatsoever.
If someone would like to discuss further my mobile number is
07773 374255
Shaun”
“Outrageously expensive. Called them out and was assured the wasps would be unlikely to return. 4 weeks later they were back in full force the same problem in the same location but I was told my guarantee was only 3 weeks so expired and I would get a great deal because they would come back for half price (£90) - Called a local company who came out same day and charged me £50 and said they would come back for free whenever I needed for the same problem in the same location.”
“Mislead on price. Appalling customer service. Nothing was sent in writing....prior to the guy coming out. The guy turned up at 8am instead of the quoted 10.00 to 6...but probably 12.00. I had no option to then cancel. Price was garbled to me on the phone and on querying the £154 for a 10 min job was met by nothing short of bullying and threatening response as they had recorded the person you could just about hear telling me the price , but I had not heard they add VAT on top.
Deliberately misleading in my opinion not to give the price inclusive of VAT....especially when not then emailed/texted to confirm. I have never had such a terrible experience of any company or customer service and I would strongly recommend you shop around before using them. The site will not let me rate the customer service which was zero.My strong recommendation is not to use this company.”
“Wouldn’t recommend, shambles! Awful customer service, they make appointments and then cancel on the day. It’s been more hassle dealing with this company then it’s worth. Ended up doing some of the work ourselves. My advice go elsewhere!”
“Never turned up between 8-2 as agreed after me calling them was told wouldn’t be with me till 5 and have to be out of the house for 4hrs with 5 children! Avoid this company”
“Appalling , came out for a wasp. Nest in the utility room vent, sprayed the powder was in and out within 5 minutes.
Trying to get them back on their so called guarantee and they have failed to turn up twice . The nest is still active , if they were any good the tech should have looked for other entry points to the cavity and sprayed accordingly hence the problem has not gone away. DO NOT USE THEM”
“Unprofessional, unreliable, lack knowledge and poor quality work. Have had to have another company out to redo the job. Insect mesh sealed to our wall with expanding foam is not good workmanship especially when the bees are still getting in around it!”
“They charged £120 for a casual visit to assess the problem, and then I’ve spent a fortnight emailing and calling them for a follow-up to address a relatively straightforward pest issue. Very unprofessional and rude.”
“One young ma turned up with a black bag in his back pocket , took less than five minutes , knew very little about the procedure no sense of thought or care . Asked about sealing but said didn't do that . Altogether felt as if it was a rip off would never use you again and definatly not recommend your company .”
“Extremely expensive. I paid 240 pounds for the treatment. I was said the whole building was going to be inspected, my whole property inspected and any holes found sealed, none of that was done. The only thing i got was a guy putting traps that i can do by myself. He didnt even put traps behind the sofa because he said that was very heavy to be moved. 240 pounds for that seriously???????”
“Masquerades as a local company.
Charged £120 to survey a garage roof before quoting an eye watering £1300 to do the job. The expert surveyor clearly doesn't understand that rough timber is essentially porous.
Another certified company completed the job for £168 with a written guarantee.
Avoid these ripoff merchants.”
