We had heat treatment done 2 days ago and the bed bugs came back. I was frustrated, angry and in shock because we was told if we prepare properly the treatment would work. We removed any clutter off the floors, emptied all the wardrobes and hanged all the clothes, duvets and sheets. We cleaned the entire house thoroughly. This heat treatment was supposed to be 100% eradication of bed bugs if we prepared properly, we did our part, so it’s obvious they didn’t do theirs. I paid a grand for this! The techhnician they sent to the house was also awkward, looked uncomfortable and not confident. He should have taken charge and said let’s do a risk assessment, take me through the house, instead he waited until someone spoke and was led around the house instead. He only spoke when someone else did. He also waited around until we left the house, we already gave him the key, he should have left to bring up equipment, we found it sketchy. He also said everything was fine in all the rooms so the treatment should have been 100% effective. The house wasn’t even hot when we returned, I am finding myself wondering did they heat the house to 65 degrees Celsius to kill all the bugs because the instruments in the house was fine, my guitar strings sounded the same. I was stressing over things being broken or ruined in the house since it’s not my house it’s my parents and they were against the treatment from the beginning. Me and my sister put every electrical item in the kitchen, wires, cassettes, liquids, things that didn’t need to be put in the kitchen was put there, because we was worried. The house was exactly the same when we came back, besides my sisters door handle, that was broken. I wouldn’t recommend this to anyone, what a waste of money.