JG Pest Control Reviews

Name: JG Pest Control
Address: JG Pest Control, Andrew's HouseWallingford Road, UXBRIDGE
Rating: 4.24

4.2 Rating 1,406 Reviews

82 %

of reviewers recommend JG Pest Control

Company Reviews

Metrics

Info

4.2

Based on 1,406 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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JG Pest Control 5 star review on 8th July 2021

Ms Rusty Ahearne

Stephen Riley

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful, do not use. Overpriced and unprofessional.”

Helpful Report

Posted 1 month ago

“Really easy to book on the phone, quick turnaround. Someone came to sort out 3 wasps nests in my dad's loft, they did so quickly and efficiently. I would highly recommend.”

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Posted 1 month ago

“Very efficient service and sorted our problem out.”

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Posted 1 month ago

“Overall it seems the heat treatment for bed bug eradication was effective. The technician who came was very friendly and professional. He came on time and was respectful of my property. The team I spoke to on the phone were also very friendly. However a few days later we had some more bites so after I waited a few days to see if the chemical spray would do the job and still seemed to be getting some bites I called in to ask if I should just wait the full month post chemical spray first. The lady on the phone was much less friendly and wasn't very sympathetic. She said she would send in some bed bug traps but I had to call in again to chase this up a few days later. When this finally arrived there weren't clear instructions as to how to set these up to catch any potential bugs most effectively. They look simple but I think it would be better to provide some simple instructions to make sure I'm doing it correctly because I want to catch the bugs if they're really there. Anyhow I'm still waiting to see if we catch anything and hoping we don't because the chemical spray should sort out the rogue bugs that didn't die.”

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Posted 1 month ago

“A job well done.”

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Posted 1 month ago

“Quick turnaround from my initial query, to getting a quote to having someone come out (all within 24 hours). I had a birds nest which needed removing, and the area disinfected. The cost for the service was definitely value for money and competitive. The technician who came out got the job done within a good time and was thorough. I would recommend JG Pest Control to family & friends needing this service.”

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Posted 1 month ago

“Prompt response, arrived on time, removed a wasp nest efficiently and cleanly.”

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Posted 1 month ago

“Thanks for a very speedy and professional service. The team were helpful and friendly throughout. The customer service team were very helpful and considerate. Thanks.”

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Posted 1 month ago

“OK this won't be just about the happiness bit in the question. The cost was greater than I expected but we were pushed for time. The instructions about how long we should leave the house were inconsistent, but we managed and the guy doing the work seemed thorough. The guy in the office didn't pass on our directions so the surveyor got lost. Plus they are way OTT in terms of the amount of e mails sent, probably more energy expended on this than the treatment, I'd say.”

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Posted 1 month ago

“Prompt service, booked online ,received price for job and completed following day . Would use again much more efficient than local council service and for same price.”

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Posted 1 month ago

“Quick response, reasonably priced, experienced, even followed up with a guarantee for three months Incase the problem persisted.”

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Posted 1 month ago

“Booked for a job to clean pigeon faeces. Operatives turned up with no PPE, no RAMS and no understanding of what they were there to do. Had to get them back to do it again as it was not clean enough. Same thing - different operatives. no PPE, no RAMS and no idea why they were there!”

Helpful Report

Posted 1 month ago

“JG Pest Control- Job Booking Confirmation. Ref: AH373057 In relation to my previous review where I was upset about the overpricing (i.e. £300 incl VAT) for squirrel pest control services offered by this company which was double the rate compared to similar pest control service providers, the customer service has now got in touch with me to issue a refund of £150. I appreciate this gesture of owning up and await the refund.”

Helpful Report

Posted 1 month ago

“JG Pest Control- Job Booking Confirmation. Ref: AH373057 Feel really cheated. They charged me £300 for a job (squirrel pest detection and removal) that costs £75-£150 in the area. I was told it was non refundable only after I paid the advance over the phone and then had no choice but to go ahead with them since I paid for the service which was non-refundable. I have no peace of mind to deal with them further asking for refunds or what not... As even if I were to take them to court, the lawyers will be the next looters like them. Be careful in this shady world. Don't let desperate times get you trapped with people like these.”

Helpful Report

Posted 1 month ago

“Avoid like the plague. This company will eagerly take your money and respond quickly but do little to sort out the problem, in fact they just made it a whole lot worse. They damaged my windows with the heat treatment and hid behind their disclaimer. Nice. They did nothing to diagnose the problem, after 3 visits I still had the same issue. Turned out it wasn't bed bugs but mites coming through the wall. They were totally useless. The technicans didn't know what they were talking about either. They didn't even look around my home to work out the source. I had to ask them to do that. Save your money. You can get rid of most critter's yourself if you do your research. I'm £1200 out of pocket now after commissioning them, big mistake.”

Helpful Report

Posted 1 month ago

“Very poor experience of this company. We had to leave the house so could not challenge what was being done. They did not complete the treatment in the way described on their website (nowhere near the number of hours stated), did not call us at the end of the ‘treatment’ as they said they would to advise of what had been found. There was no evidence that any chemical treatment had been used but we were charged for that. They provided an unnecessary heat treatment for the problem which could have been treated inexpensively- nearly £1700 for carpet moth larva- not bed bugs. Finally they lied on the phone to us (we tape our calls). They said that the van would just say JG. It had ‘Pest Control’ emblazoned on it. The balance of the money was taken from our account via ‘a token’. We asked for our money back but nothing.”

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Posted 3 months ago

“We explained that we're home only during weekends, and they promised to schedule 3 visits for which we have paid £300. They've only spent 30 min on the first visit, and now when we asked to schedule a 2nd one, they've said they have no availability for the weekend this month and they will have to charge us extra to book any other weekend. They've also guaranteed eradication and blocked off all entry points which did not happen.”

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Posted 3 months ago

“Great technicians but terrible logistics. My appointment was cancelled several times very late in to the appointment slot on the day and the rescheduled appointment was over 3 hours late. Impossible to manage for those who work outside the home and have children and pets that can't be at home during treatments.”

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Posted 3 months ago

“Brilliant service”

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Posted 3 months ago

“Fast,efficient very knowledgeable on problem”

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Posted 4 months ago

JG Pest Control is rated 4.2 based on 1,406 reviews