JG Pest Control Reviews

Name: JG Pest Control
Address: JG Pest Control, Andrew's HouseWallingford Road, UXBRIDGE
Rating: 4.19

4.2 Rating 1,480 Reviews

80 %

of reviewers recommend JG Pest Control

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4.2

Based on 1,480 reviews

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Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email

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JG Pest Control 1 star review on 15th April 2025

Anonymous

JG Pest Control 5 star review on 8th July 2021

Ms Rusty Ahearne

Stephen Riley

Anonymous

Anonymous // 01/01/2019

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“Disgraceful I was charged 270 quid and they let me down twice to come back my complaint is now going to the umbardsman”

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Posted 1 week ago

“I had no problems. They did exactly what they said they would do and with no fuss at all. The rats which turned out to be squirrels have been taken care of in a humane manner in within the timescale. I would recommend JG pest control”

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Posted 3 weeks ago

“AVOID!!! Contact your bank or credit card - if they mis-sold to you! Be very cautious of the positive reviews. Strongly recommend you look at the negative reviews on Trust Pilot especially, which shows a worrying trend of complete lack of promised service, over-charging and Health & Safety concerns. • Paid 50% upfront (£195) for Rat Control - after being told the service included an internal inspection and internal proofing, during the 1st visit. • Technician arrived, said he “doesn’t know why Sales tell customers that” and refused to do the work I’d been sold. • He also did not wear gloves, when handling the poison, after telling me 2 x sachets would ‘’kill a horse’’. • After emailing the company twice, to advise no further payments were to be taken until the promised work was completed, they took the second £195, 2 days later. No further visits had been undertaken. • I then requested £390 full refund, after they refused to commit to when they would do the internal hole inspection/filling - but I did offer £50 goodwill payment (without liability) to cover the 13 minute technician visit and cost of poison (you can order 25 Sapphire Rat sachets for £18 online). JG Pest Control declined. • Even though I escalated concerns to the company MD about being mis-sold to and the serious Health & Safety issues, they replied within minutes with “our stance remains unchanged.” • No investigation, no accountability, no resolution. They don’t even care about their employees’ safety. Important consumer rights point: • Their own T&Cs state the contract is the phone call. • If they didn’t tell you their payment terms on that call and mis sold the service, you are entitled to go straight to your bank/card provider if they refuse to refund you. • Tokenisation does NOT give them the right to auto charge you unless you explicitly agreed to the amount, timing, and purpose. My advice to anyone considering using them: • Don’t use them! • If you do…… Record every phone call (for your own notes). • Record the technician’s visit from start to finish. • Keep every email. Their own documents confirm internal investigation and filling of any holes found, are included on the first visit. • Use tools like Microsoft Copilot or ChatGPT to help you organise your timeline and understand your consumer rights. I am now proceeding with my credit card company, a chargeback and Section 75 claim, and reporting the matter to Trading Standards.”

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Posted 1 month ago

“JG Pest Control attended my property last year to treat flies and ladybirds. They verbally assured me that if the pests returned, they would come back to spray again. The initial treatment worked temporarily, but the pests reappeared after about 6 months. I reluctantly accepted their statement that any guarantee was only 4 months and paid for a second treatment. When the issue returned again just before the 4-month mark from the second visit, I emailed them on 9 February (within the period). No reply came, so I chased them. They then claimed the guarantee was void because I hadn't contacted them every 4 weeks for follow-ups — even when no pests were visible — and that contacting near the end didn't count as the first treatment having "worked." This requirement was never mentioned verbally during visits, in any paperwork, emails, or (from what I can see) on their website/terms at the time. Requiring monthly check-ins "just to say nothing's happened" is unrealistic and wasn't communicated upfront, making the guarantee feel misleading in practice. The team were polite and efficient on-site, and the treatments did reduce the problem short-term, but the handling of the guarantee and lack of response to my timely email left me very disappointed. I wouldn't rely on their guarantees for recurring pest issues based on this experience. If you're considering them, ask for all guarantee conditions in writing before proceeding.”

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Posted 1 month ago

“I asked for mole removal in my garden and paid £380 to fully remove and was told it was guaranteed. Sadly my moles remain and now they tell me only 1 mole is guaranteed to be removed. What is the point on 1 mole being removed? I wanted all like I paid for. Would look elsewhere”

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Posted 2 months ago

“I still have 2+ visits, they've taken everything away and are refusing to come back or refusing me. They're also impossible to get on the phone unless you want to pay for something. Awful company”

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Posted 3 months ago

“Very quick and easy service Reasonable price and did a return visit as soon as asked for”

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Posted 3 months ago

“Operators were helpful and efficient and arrived on time”

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Posted 3 months ago

“We chose JG Pest Control specifically because their website states that rat control includes proofing to prevent re-entry. The issue was in our loft, which we disclosed from the start. The job was booked as Rats Internal. During the first visit, the technician entered the loft, identified access gaps, and explicitly said wire wool would be placed and he would show us where so we could add a brick afterwards. On the final visit, no proofing was done. The technician stayed for around five minutes, removed the poison, couldn’t answer any questions we asked and left. We were later told that proofing in loft spaces is not included, despite this not being stated on their website, booking confirmation, or treatment information. Customer service have now confirmed this is their “final position” and have refused proofing or a refund, stating that loft proofing was never included — even though this was never disclosed before payment and was contradicted by their own technician. If you want bait only, this company may be fine. If you are paying extra for proofing, be aware that exclusions are applied after the fact, not explained upfront. Very disappointing experience.”

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Posted 3 months ago

“Great service, considerate and timely - would recommend”

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Posted 4 months ago

“Can recommend JGPest Control reliable and supportive .Thankyou ..would use again!”

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Posted 4 months ago

“Responded incredibly swiftly - same day, even though it was a weekend - and wasp nest issue resolved first time. Would thoroughly recommend.”

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Posted 4 months ago

“They did not make happy it was the most distressing 6months the company seem to be run by customer service every time i called is was same first I had a one shot job did not work £297 I sent them a email showing them which they said that they could do the job I took out a 6month contract for the bugs first they called them mossquietoes nest 2months they called knots thr last month call outside insects I believe this company should not have taken on the job has I think I was told that they did not treat bugs I have been left still with problem had to get a new company in I ask for refund to pay the next bill I was refused I do see a lot of bad reviews around. 35i I counted I agreed with every one”

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Posted 4 months ago

“JG Pest Control offer a professional service - the experts who visit our factory are always polite and well organised”

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Posted 4 months ago

“Hi JG pest control yes this I believe may be the second time I’ve posted one of these fee back reviews the original one must have got lost but ya anyway They done a great job the work was done taken to times but in the end very Satisfying no more Wasp thank and the guys was very polite thank you”

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Posted 4 months ago

“I used JG Pest Control a few months ago to get rid of a wasps nest. It was very easy to use their website and I also spoke to the very helpful and friendly staff member. They arrived on time got on with their work and advised us what to do over the next week. This information was very useful. We called them out again about 5 days later as there were still a number of wasps around, as part of their service they come out a second time at no extra charge which is one of the reasons I chose JG. The second spraying did the job and we haven't had a problem since. Their price was competitive and I will definitely call on them again should the need arise.”

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Posted 4 months ago

“The pest control handler arrived promptly and was friendly and knowledgeable. The work was carried out and there were no subsequent returns of the wasps. Highly recommended service!”

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Posted 4 months ago

“Very helpful and came out very quickly”

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Posted 4 months ago

“I contacted a few local pest control services. JG pest control were swift in reply and guaranteed a same day appointment. After making an appointment and paying almost £200 in advance for the call out. On inspection, I was told my neighbours tree was the issue and the swarm of wasps and hornets were attracted to, and feeding on the sap. I was advised to buy "wasp pots" and solution to deal with the issue. This totalled to a further £30 and wasn't an instant cure. It left out garden unusable for the end of summer. I contacted the company for a refund but was told by the operative that hardly ever happens as the call out had been attended. I would recommend using a company that would inspect the situation before paying extortionate call out fees.”

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Posted 4 months ago

“I have been extremely satisfied with JG Pest Control. I was visited on 3 occasions and everyone who came out was lovely, really helpful and answered all my questions. Also, they are very easy to contact and their customer service team is equally as helpful and friendly. I would not hesitate to recommend this company.”

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Posted 4 months ago

JG Pest Control is rated 4.2 based on 1,480 reviews