JG Pest Control Reviews

Name: JG Pest Control
Address: JG Pest Control, Andrew's HouseWallingford Road, UXBRIDGE
Rating: 4.20

4.2 Rating 1,475 Reviews

81 %

of reviewers recommend JG Pest Control

Company Reviews

Metrics

Info

4.2

Based on 1,475 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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JG Pest Control 1 star review on 15th April 2025

Anonymous

JG Pest Control 5 star review on 8th July 2021

Ms Rusty Ahearne

Stephen Riley

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Guaranteed removal of silverfish even though they can’t guarantee this. After payment and numerous staff not showing up they refuse to refund and creatures still here. Making complaint to higher ups. Avoid”

Helpful Report

Posted 3 years ago

“Awful. Avoid if you don't want to get utterly ripped off. Website gives all the right reassuring messages but in reality they'll send a toothless halfwit who complains as soon as he arrives that he "can't be arsed and wants to do one so he can go home for his tea". They'll charge you around £120 for the privilege. Terrible service across the board. Literally nothing good to say about them.”

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Posted 3 years ago

“Ye my dad payed upfront as a pentiner they never said he would have to go out of is house and dog for 6 hours then trying to get a refund they charged him £100 pound + vat rip off company wouldn't use them ever again”

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Posted 3 years ago

“The job has been left unfinished although full money has been taken.”

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Posted 3 years ago

“JG pest control is a horrible company. The technician come leaving my windows open and no signs of spray in any place in my flat.”

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Posted 3 years ago

“I called to cancel the service and They Sid that they don’t refund even if we don’t use the services and their prices are extortionate compared to other pest control companies. As per the consumer rights they should be refunding customers and shouldn’t force people to use their services if they don’t want to . Please don’t use them”

Helpful Report

Posted 3 years ago

“PLEASE DON'T waste your money with this company. Paid £450 for the whole house to be treated to ensure a 3 month guarantee. Within 3 months I emailed to say flies were still present. After receiving no response I rang. They did come back just after the 3 month guarantee period and put a smoke bomb in the loft which didn't work either. Rang to inform them. They were rude, repetitive and robotic in their response. Totally disinterested in the fact the treatments don't work. Very disappointed indeed.”

Helpful Report

Posted 3 years ago

“Moved into a new house which had a massive flea infestation. JG pest control came out quickly however they did not solve the problem.. at all! They used chemicals that weren’t for fleas. Every time I phoned the company to explain that my problem wasn’t gone in the slightest, they fobbed me off with so many excuses. I’ve had to pay another company to actually come and treat the problem. I know you’re desperate when you have a pest problem but please avoid this company.”

Helpful Report

Posted 3 years ago

“PLEASE DO NOT USE THIS COMPANY - ASTONISHINGLY APPALLING PLEASE DO NOT USE THIS COMPANY - ASTONISHINGLY APPALLING - to quote their last email to me, apparently, when it comes to using JG Pest Control, "these things can happen from time to time". I have never written an online review in my life but I'm afraid my experience of this company is the worst I have ever had of any business and so I felt compelled to write something so that others don't have to experience the hugely unpleasant last few weeks I have had with JG Pest Control. The original treatment they used actually made the pest problem worse. And they were by far the most expensive quote I obtained - I ended up having to use another company, who were far cheaper, much more professional, and really great to deal with throughout. JG Pest Control on the other hand were the opposite - having made the problem worse they then failed to even show up for three separate appointments - and on each occasion I received no notice that they were not attending until after the arranged time and then received no follow-up apology from them - from my experience they appear to simply not care about customers, being much more focused on their own processes. Their customer service is appalling and they refused to speak with me on the phone about the problem I had experienced with their service. They would only email. They have a 'computer says no' approach to dealing with customers unfortunately which, by the looks of my last email from them, starts right at the top of the organisation. An endemic cultural problem that every customer will probably end up experiencing one way or the other. Even the Directors of the business were, by all accounts, just not interested in me as a customer. When I finally managed to speak to somebody there to explain quite how bad things had been, they didn't even take the time to call me back, but just sent me a dismissive email essentially saying 'the matter is concluded' from their point of view. There are lots of credible alternatives to JG Pest Control and based on my experience, my incredibly strong advice is to never risk engaging with them unless you want to experience some atrocious customer service and a pest problem made even worse. A shockingly bad experience unfortunately, from start to finish.”

Helpful Report

Posted 4 years ago

“Utterly appalling company! DO NOT USE! From start to finish, our experience with JG Pest Control has been shocking, so poor that in the end we were forced to cancel and go to another company. Despite a series of failures to attend site, leaving us with a dangerous wasp infestation, JG Pest Control still insisted on charging us the full initial call-out fee of £100+VAT! This represents sheer greed and an absolute lack of customer focus!”

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Posted 4 years ago

“Literally the worst customer service I've experienced ever. It's impossible to ever get hold of anyone by phone or email, when you do they are so rude it's shocking. There's no one to even complain to, they are literally just after the money, save you money and give it to a smaller business who will actually provide a service”

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Posted 4 years ago

“I’ve already written one bad review about this company, but wondered if I’d been a little too hasty as they eventually contacted me. However, communicating with them is horrendous. They “aim to reply to emails within 30 minutes” but they don’t reply! They suggest contacting then through WhatsApp - but don’t reply. When I phoned, they didn’t answer. They don't even answer their emergency phone!!! It’s very much a ‘Don’t call us, we’ll call you” situation, which is terrible when you really need their paid-up-front service! If you’re looking for good service, LOOK ELSEWHERE!!”

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Posted 4 years ago

“This is a scam. Paid £360 upfront for solving bed bugs. This was supposed to include 2 further visits. I expected a proper expert service for this kind of money.What actually happened was a completely untrained youth came in with no equipment, set off smoke bombs easily found cheaply online. Needless to say the bed bugs remained and we never saw him again. I have reported them to Trading Standards”

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Posted 4 years ago

“DO NOT USE THIS COMPANY!!! We have at least one rat in/under our kitchen. Having paid £170 up front a young man called and filled in a hole in the kitchen floor, leaving a pot of ‘poison’ under the kitchen unit. That was two weeks ago (25/08/2021). He asked me to call the company in three weeks for a follow-up appointment. However, since his visit the rat has made another hole in the floor under the kitchen unit, nibbled a hole in the unit kick-board, nibbled away the edge of the Lino, and left faeces and urine around the kitchen (necessitating daily cleaning and disinfecting of our kitchen). I have written two emails to the company and tried phoning, but with no response, which means I cannot even arrange a further visit. I suspect they are ignoring me and am frantic. I have obviously wasted my money, which is no small thing since I receive only a government pension. DO NOT USE THIS COMPANY!!!!!”

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Posted 4 years ago

“BE WARNED!!!! I hired this firm to address a wasp issue. Was a sold a full service which promised to find the source of the wasps/wasp nest regardless of whether it was internal or external and I paid in advance. In reality, a technician arrived, took a look around then left without doing anything. Meanwhile my tenants sent photos and videos of wasps and a possible nest outside the flat - which the technician was "unable" to find in the whole 5 mins he was onsite. I called customer service - no one answered. I emailed their customer service address - emails bounced back. Texted their after hours WhatsApp number - no reply. Basically, they took my money up front, delivered nothing and were uncontactable afterwards. Complete mess.”

Helpful Report

Posted 4 years ago

“DO NOT PAY UPFRONT! We have new born in the house and I am allergic to wasp and bees. We had work on the house and wasps came to the kitchen. It was urgent for me to sort this out. I had been told I will be called when technician will be on the way. Someone came and nocked on the door, as I was breastfeeding upstairs and nobody didn’t contact me before hand I thought it may be just some stranger so I carry on feeding baby. Some time after I received an invoice with the report they had been and finished the job but nothing was actually sorted! Needed to do it quickly so called different company but never received a refund from this one. After a long dispute, loads of stress we just give up. Staff was rude and management on top of that made it really long and difficult process over many emails. So disappointed!”

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Posted 4 years ago

“I regret using the company. I paid £274.80 for the removal of a bee problem in a garden shed. The chap borrowed my spade and proceeded to use it to kill the bees which took him all of 15 minutes before leaving me to clear up the mess.”

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Posted 4 years ago

“Just thrown away. Poor instructions (if you can call them that). Didn’t catch or kill anything. In bin.”

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Posted 4 years ago

“Although the service from your company was swift, my details were incorrect and I felt the charge was excessive given that I had to provide equipment (a long stick) to the operative. I will not be recommending your company if the needs arises.”

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Posted 4 years ago

“Awful company I paid £240 for mice problem 2 months later they still here they send people to check poison is being eaten confirm it then go nothing changes and nothing gets done the mice seem to enjoy the food obviously it has no effect this company causes no end of stress do not use them go with a company that is with bpca strange why this company isn’t registered with then that speaks for itself do not use”

Helpful Report

Posted 4 years ago

JG Pest Control is rated 4.2 based on 1,475 reviews