“Paid £180 for nothing. Was told to leave it a week but bees were still there. Customer service was shocking. In the end sorted it ourselves and managed to get rid of them. Dont give your bank details to these people unless they complete the job”
“Gel Application
I hired JG to deal with an ant problem, and the service fell well short of what was promised. We were told the technician would locate the source of the ants and eliminate them no matter where they were coming from and that if the ants turned out to be coming from a neighbouring building, they would block off that access point. Either way, we were promised that the source would be found and dealt with. Instead, because no ants happened to be visible at the time of the visit, the technician simply applied some gel and left within five minutes. There was no inspection, no attempt to locate the nest or any entry point, and none of the thorough work we were told to expect. I would not recommend this company, we payed £300, do not trust what they promise upfront.”
“Did not get rid of whatever was in the loft. The guy they sent could not identify the poo ! Contacted the office after being emailed to check and was told I was out of guarantee. Person I spoke to needs to attend a customer care course. Plus way to dear for services supposedly provided !”
“Terrible experience. Their technician attended our residential block on Bank Holiday Monday early morning and, through incompetence, used excessive heat near the fire/heat alarms, triggering a full building evacuation. Residents were woke up to a loudly sounding alarm and left standing outside because of their mistake.
A trained pest control technician should know not to use heat equipment near heat detectors. Even worse, there was no apology or accountability afterwards — the technician actually expected tenants to help locate keys to shut the alarm off despite clear signage in the lobby.
Very unprofessional service, would not reccomend this company.”
“Unprofessional treatment and unprofessional customer support.
Called for a mice treatment, they didn’t even check behind the fridge which is the most common area to place poison and seal the walls.
After explaining to them that the treatment was done wrong and sending over images of evidence, they kept on and on to say that the treatment was done right.
I wouldn’t recommend this company, they are unprofessional and don’t really know what they are doing.
On top of that, they don’t care after giving them a clear explanation and feedback.”
“Do not use this company. I had squirrels in the loft and had to pay £210 before the man came and set 2 traps in loft now I have an invoice for £420 when I email them so ebody called A Gale just sends it back. No squirrels caught have been caught”
“AVOID!!! Contact your bank or credit card - if they mis-sold to you!
Be very cautious of the positive reviews.
Strongly recommend you look at the negative reviews on Trust Pilot especially, which shows a worrying trend of complete lack of promised service, over-charging and Health & Safety concerns.
• Paid 50% upfront (£195) for Rat Control - after being told the service included an internal inspection and internal proofing, during the 1st visit.
• Technician arrived, said he “doesn’t know why Sales tell customers that” and refused to do the work I’d been sold.
• He also did not wear gloves, when handling the poison, after telling me 2 x sachets would ‘’kill a horse’’.
• After emailing the company twice, to advise no further payments were to be taken until the promised work was completed, they took the second £195, 2 days later. No further visits had been undertaken.
• I then requested £390 full refund, after they refused to commit to when they would do the internal hole inspection/filling - but I did offer £50 goodwill payment (without liability) to cover the 13 minute technician visit and cost of poison (you can order 25 Sapphire Rat sachets for £18 online).
JG Pest Control declined.
• Even though I escalated concerns to the company MD about being mis-sold to and the serious Health & Safety issues, they replied within minutes with “our stance remains unchanged.”
• No investigation, no accountability, no resolution. They don’t even care about their employees’ safety.
Important consumer rights point:
• Their own T&Cs state the contract is the phone call.
• If they didn’t tell you their payment terms on that call and mis sold the service, you are entitled to go straight to your bank/card provider if they refuse to refund you.
• Tokenisation does NOT give them the right to auto charge you unless you explicitly agreed to the amount, timing, and purpose.
My advice to anyone considering using them:
• Don’t use them!
• If you do…… Record every phone call (for your own notes).
• Record the technician’s visit from start to finish.
• Keep every email. Their own documents confirm internal investigation and filling of any holes found, are included on the first visit.
• Use tools like Microsoft Copilot or ChatGPT to help you organise your timeline and understand your consumer rights.
I am now proceeding with my credit card company, a chargeback and Section 75 claim, and reporting the matter to Trading Standards.”
“I asked for mole removal in my garden and paid £380 to fully remove and was told it was guaranteed. Sadly my moles remain and now they tell me only 1 mole is guaranteed to be removed. What is the point on 1 mole being removed? I wanted all like I paid for. Would look elsewhere”
“I still have 2+ visits, they've taken everything away and are refusing to come back or refusing me. They're also impossible to get on the phone unless you want to pay for something. Awful company”
“We chose JG Pest Control specifically because their website states that rat control includes proofing to prevent re-entry.
The issue was in our loft, which we disclosed from the start. The job was booked as Rats Internal. During the first visit, the technician entered the loft, identified access gaps, and explicitly said wire wool would be placed and he would show us where so we could add a brick afterwards.
On the final visit, no proofing was done. The technician stayed for around five minutes, removed the poison, couldn’t answer any questions we asked and left. We were later told that proofing in loft spaces is not included, despite this not being stated on their website, booking confirmation, or treatment information.
Customer service have now confirmed this is their “final position” and have refused proofing or a refund, stating that loft proofing was never included — even though this was never disclosed before payment and was contradicted by their own technician.
If you want bait only, this company may be fine.
If you are paying extra for proofing, be aware that exclusions are applied after the fact, not explained upfront.
Very disappointing experience.”
“I contacted a few local pest control services. JG pest control were swift in reply and guaranteed a same day appointment.
After making an appointment and paying almost £200 in advance for the call out.
On inspection, I was told my neighbours tree was the issue and the swarm of wasps and hornets were attracted to, and feeding on the sap.
I was advised to buy "wasp pots" and solution to deal with the issue. This totalled to a further £30 and wasn't an instant cure. It left out garden unusable for the end of summer.
I contacted the company for a refund but was told by the operative that hardly ever happens as the call out had been attended.
I would recommend using a company that would inspect the situation before paying extortionate call out fees.”
“Was given a 6hr window of arrival, heard nothing at all during that time, phoned up 5.5hrs into the window and was told he was still an hour away. When I asked for a refund got snarky attitude from the office and told 'absolutely not'. Appalling communications and service and they arent even here yet! DO NOT USE.”
“I had an absolutely awful experience with JG Pest Control and strongly advise others to avoid using them. There are plenty of reliable pest control companies out there so avoid JG and don’t get scammed like I did.
I paid over £350 for JG to remove rodents from my home. After the second visit, they told me I needed to hire a separate company to carry out a drain survey, even though their own website states that they provide this service – and this was one of the main reasons I chose them in the first place.
JG then refused to complete the third visit until I arranged and paid for the drain survey elsewhere, and they also declined to honour their guarantee when I asked for a refund. In the end, I was out of pocket by more than £350, and had to hire another company to actually solve the problem - which they did, for a much lower price.”
“This company is a disaster. They are not pest control, but PEST to your pocket.
I booked the Chemical spray to my house to treat the bedbugs after reading reviews that look fake now. I was told it will take couple of hours for their team to spay the my 4-bedroom house.
They booked me for 2 to6PM slot but suddenly a night before texted me that they will come at 10:00 next day. No-one visited till 11:00. They I called the office, and I was told, they will come between 2:00 to 6 only.
I had to reschedule all my jobs again.
Even I clearly mentioned while booking the job to give me call 30 min before coming but even after agreeing by sale manager Emily, no-one bothered to call, and the team member started knocking the door at 2:35.
JG Pest control disaster didn’t stop here.
As some family members were working from home, it took us some time to leave the house. We left the house at 3:00 PM. I was shocked to see the email I received from the JG Pest Control office at 3:21 stating treatment is done. I have a 4 double bedroom house, which I was told will take a couple of hours to do the job. I reached back home at 3:30 to check and noticed the technician had done nothing and just left after some time when I left the house.
I immediately called the JG Pest Control office and sent an email to them. They didn’t respond. As it was Friday, I had to wait till Monday morning to talk to someone. I called, and after a long discussion, I was connected to the sales manager, Emily. I complained about the issue I had, and she refused to acknowledge that there was any issue. She repeated, it will take a few days for bedbugs to completely disappear from the house. I told her their technician only spends 15 min the house, which she said it will take more than a couple of hours to do the spray in the house.
Next 5 days, I have been transferred to one department to another without any solution. Spoke to customer care Manager leigh. He kept asking for one or another proof of whatever I was saying rather than accepting the mistake. I sent all the videos and pics of bedbugs roaming around the beds in the house, but still, after over a week, neither a refund nor a solution is provided.
AOVID THEM- PATHETIC”
“Awful. 1st visit ok to install 2 rat control boxes. Then cancelled TWICE by no reply text 3pm of the two seperate days they should've come after me booking a day off work AVOID AVOID AVOID”
“Avoid this company because
Hired them for house moths - was told that there was a 6 month guarantee
Paid £2000 for heat treatment and was told near 100% success
Not so after 4 weeks again moths so came in for pesticide treatment
Two months later again moths. Contacted them again and told different things
- via email if > 4 months will have to pay again
- via phone if 3-4 months will have to pay again
It has been less than 4 months since initial treatment but they are refusing to come again unless I pay again”
“Avoid this company because
Hired them for house moths - was told that there was a 6 month guarantee
Paid £2000 for heat treatment and was told near 100% success
Not so after 4 weeks again moths so came in for pesticide treatment
Two months later again moths. Contacted them again and told different things
- via email if > 4 months will have to pay again
- via phone if 3-4 months will have to pay again
It has been less than 4 months since initial treatment but they are refusing to come again unless I pay again”
“I now realise I made a mistake choosing this company. Had never had to hire anyone for pest control before and just took it at face value. Well I paid £240 for wasp removal which didn't even work! I called for them to revisit which they refused as it hadn't been 2 weeks and then booked something in past the 2 week period which was cancelled at the last minute! Cut my losses and hired someone else. £80 job done. You live and learn.”
“Avoid this company at all costs.
We paid £1,680 for a bed bug heat treatment, even though the infestation was only in one room. They promised a 100% guarantee after just one heat treatment — what a lie. After the first visit, nothing changed: bed bugs were still crawling on the bed the very same night, and even sensitive equipment left in the room was unaffected, proving the protocol was not properly followed.
In April, they carried out a second heat treatment. For a short time the situation improved — the bugs were fewer, mostly nymphs and hatching eggs. At that stage the infestation could have been fully eliminated, but instead they stalled with endless excuses: sending traps, demanding photos, blaming “gaps in the wooden floor.” Months were wasted while the infestation persisted. We even hired workers to seal the floors, yet nothing changed. If this had been mentioned during the first inspection, the issue could have been resolved immediately.
Finally, they hid behind their so-called “guarantee” and offered only a quick chemical spray. But chemical treatment has never been effective: in a three-bedroom house, the entire job took just 30 minutes, and not a single dead bug was found afterwards. It was nothing more than a box-ticking exercise, not a real solution.
We trusted their reviews and their promises, but in reality it was a facade. Money wasted, stress caused, and the problem left exactly as it was.
Conclusion: ineffective treatments, meaningless guarantee, constant excuses. This company does not solve problems — it only takes people’s money.”
