Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.79

4.8 Rating 10,284 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 10,284 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 16th September 2025

445

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The samples I ordered have not arrived”

Helpful Report

Posted 5 days ago

“The sample took so long to arrive I had found alternative fabric elsewhere. I don't know if it was you or the post office but it shouldn't take a week to get a small piece of material. The fabric itself was nice.”

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Posted 1 week ago

Hi there Patricia, Thank you for taking the time to leave us a review, and we are sincerely sorry to hear that your order was delayed via Royal Mail. Please rest assured, we are reviewing our sample delivery methods in order to provide the best possible delivery service going forward. I do hope we'll have the opportunity to restore your faith in us in future. Best wishes, Jane Clayton & Company

Posted 6 days ago

“The 'sample' sizes for the Festa di Lividonia Infinito Wallpaper by Eijffinger were so small it was impossible to get any idea of what the wallpaper would look like. The company providing these samples need to be aware that I requested a 'sample' of the wallpaper, not a duplicate/replica of the pattern that I can already see online (which covered almost 50% of the 'sample'). It is not necessary to give an inadequate picture of something that is already better seen online. Effinger really needs to understand this and sort themselves out as they will lose customers such as myself. The whole exercise was a complete waste of time and my postage. I was extremely dissapointed in this company and understand completely that this is no reflection on 'Jane Clayton', however if you decide to give feedbck to Eijffinger, then this is my honest opinion. As far as 'Jane Clayton and company' is concerned, please stop using 'Royal Mail'. They take an age to deliver the samples and continuosely give false delivery dates. Other wallpaper companies deliver very quickly with larger samples and therfore I will use them.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for taking the time to leave a review, and we're sorry to learn of your disappointment with the samples you received. Sample sizes are at the discretion of individual brands, as Jane Clayton & Company are not involved at the sample cutting stage. If you are eager to see a larger sample of any particular designs, then many of our wallpaper options with large pattern repeats offer a large sample option as an upgrade which can be selected in the basket on our website. Regretfully, this is not an available option for your chosen wallpaper. With regards to your comments about the delivery service, please accept our sincere apologies on behalf of Royal Mail for the delays encountered. I can assure you that we will take note of your feedback internally, in addition to regularly assessing the performance from all of our delivery partners, in order to provide the most seamless delivery options to our customers. Best wishes, Jane Clayton & Company

Posted 1 month ago

“Terrible service slow, my order still hasn’t arrived and every time I speak to someone over email I am fobbed off. Nearing on 3 weeks now without my order.”

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Posted 1 month ago

Hi there, Thank you for taking the time to leave us a review, and we are sincerely sorry to hear about the difficulties experienced with delivery of your order. Regretfully, your order was marked as delivered by ParcelForce, however I can see from recent correspondence with you that this was not the case. I'm pleased to see that our team have since raised a replacement order to be sent to you ASAP and can assure you that we are monitoring this internally. Should you require any further assistance, please don't hesitate to respond to the most recent email trail, or call us on 01761 404 505. Once again, I do apologise for the delayed correspondence and delivery issues for this order, and we will monitor your replacement order to ensure this is sent without delay. Best wishes, Jane Clayton & Company

Posted 1 month ago

“I am terribly, terribly disappointed with Jane Clayton & Company. I ordered a standard roll of Ohpopsi wallpaper which can also be purchased on the website for Next. Without opening the roll I have asked to return it in its original condition in the correct return window as the colour will not match the walls as I had hoped. Due to time constraints in getting the room ready for a visitor, I did not have time to order samples in advance. Jane Claytoln & Company have refused to accept the return saying this item is made to order. This is in small print on their website which I (like many people) would not expect or notice at the time of order of a standard roll of wallpaper. It appears to be a clear breach of the Distance Selling Regulations and there is absolutely nothing made to order about this standard wallpaper roll which can also be purchased identically on the website for Next who offer a return on it if required and who state it is designed and manufactured in the UK. Jane Clayton & Company will know which customer I am by this review. I hope that they will write an apology letter to my address asap and accept the return of this wallpaper. I have cancelled my individual email address I used with them to avoid future marketing from them so they will need to write a letter to me. Without resolution, I will not be shopping with Jane Clayton & Company again and would not recommend them.”

Helpful Report

Posted 2 months ago

Hi there, We would firstly like to begin by offering our sincere apologies for your disappointment with our returns policy. Our Customer Service Manager has reached out to you to discuss your feedback further, and I do hope you'll find that a satisfactory resolution can be reached. Should you wish to call us to discuss your enquiry further, we would be pleased to assist you further via 01761 404 505. Best wishes, Jane Clayton & Company

Posted 1 month ago

“I still have not received my item.”

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Posted 2 months ago

“I haven’t received it yet!”

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Posted 2 months ago

Hi there Alynn, Thank you for taking the time to leave a review, and I'm sorry to hear you haven't received your samples yet. Our Customer Service team will be in touch with you directly to discuss a resolution. Best wishes, Jane Clayton & Company

Posted 2 months ago

“Ordered a new area rug on March 29th. Received it July 3rd, only to notice major quality issues. Pieces of string poking out all over the carpet, ragged edges, stained portions of the rug. Totally not worth $800+ that we spent. We are extremely disappointed.”

Helpful Report

Posted 2 months ago

Hi there Marissa, Thank you for taking the time to leave us a review, and we are sincerely sorry for the condition of the rug you have received. I can assure you that this is not standard, and has been raised to a senior level directly with Asiatic. I can see that our Customer Service team are in touch with you, so please be assured that we will work to provide you with a full resolution as soon as we possibly can. Please don't hesitate to reach out to us if you have any further questions in the mean-time, by responding via the existing email trail. Apologies once again for the disappointment, and we will be in touch with a further update soon. Best wishes, Jane Clayton & Company

Posted 2 months ago

“I haven’t received my order, even though I received the T&T a week ago. And I haven’t received an answer to my e-mails. I would much appreciate a response and a solution!”

Helpful Report

Posted 2 months ago

Hi there Marie, Thank you for taking the time to leave us a review, and we're sincerely sorry to see that you haven't received your order yet! Unfortunately your order was lost in transit with UPS, so we have raised a full free of charge replacement to be sent to you. I am pleased to see that our Customer Service team have since been in touch to keep you updated, but please do feel free to reach out to us if you have any further questions at this time, by responding on the same email trail. Sorry again for the unexpected delay, and please do let us know if we can assist further at all. Best wishes, Jane Clayton & Company

Posted 2 months ago

“Charged too much for postage then deivered wrong sample.”

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Posted 3 months ago

Hi there Amanda, Thank you for taking the time to leave a review. We do strive to offer a fast and reliable sample service, with Tracked UK delivery within 1-2 working days at £2.50. I'm sorry to hear that you received the incorrect sample. We would love to help with this, so please do reach out to us via theteam@janeclayton.co.uk and we will work to correct this immediately. Thanks again for reaching out, and please do let us know if we can assist further at all. Best wishes, Jane Clayton & Company

Posted 3 months ago

“The sample I received wasn't very big (size A4) and didn't show the full pattern, indeed the seagull was only the head, impossible to judge what it would look like on the wall .”

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Posted 3 months ago

Hi Sarah, Thank you for taking the time to share your feedback, and I'm sorry for any disappointment about our sample sizes. Our samples are supplied to us directly from the Brand, so sizes may vary. For many of our patterned wallpaper designs, we offer larger samples which can be selected as an upgrade in the shopping basket. I do hope this information is useful for future projects, but if you have any questions at all, please don't hesitate to contact us. Best wishes, Jane Clayton & Company

Posted 3 months ago

“We received the sample wall paper in a timely fashion. Unfortunately, the sample wall paper was stained from the pink tissue paper that wrapped around the wall paper.”

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Posted 5 months ago

Hi there, Thank you for taking the time to leave us a review, and I am sorry to hear that your wallpaper sample was stained from the packaging! We appreciate you taking the time to let us know. We will review your feedback with the relevant teams internally to prevent such issues from occurring in future. Best wishes, Jane Clayton & Company

Posted 4 months ago

“The colour of the fabric I ordered was very different from what arrived and they refused to pay for return postage. Bad customer service. Won’t be using them again.”

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Posted 5 months ago

“i have been sent the wrong wallpaper over a week ago and still not got the replacement !!! i am now paying a decorator a day rate as he was booked in for the job very dissapointed considerinbg ive spent over £800 on wallpaper !!!”

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Posted 5 months ago

“They refused a return/refund on wallpaper i ordered. They stated it was "made to order" which it wasn't! It is offered on other wallpaper sites as "refunds accepted". I emailed my unhappiness at wasting nearly £100 on unopened wallpaper I cannot use. They didn't even bother replying to my questions!!! Unbelievably poor customer experience!”

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Posted 6 months ago

“Orders did not arrive”

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Posted 6 months ago

“I bought some wallpaper with you which wasn't as expected colour wise so I requested to return. It's unopened so i requested a refund only to be told this wasn't possible due to the terms and conditions for the paper I ordered. The fact you won't refund me for an unopened item I find staggering nor even offer a credit note in exchange. This is the first and last time I'll be using J & C and I'll relay my thoughts to anyone thinking of using you.”

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Posted 7 months ago

“Not received my order and not responding to emails”

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Posted 9 months ago

“I ordered wallpaper that was delivered by FedEx on 28/11. I did not receive the paper.”

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Posted 9 months ago

“Wallpaper was supposed to be received next day delivery. Still waiting 7 days later.”

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Posted 9 months ago

Jane Clayton is rated 4.8 based on 10,284 reviews