Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.78

4.8 Rating 11,170 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 11,170 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 2nd October 2026

478

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent the wrong colour fabric, but too late to change as I had a customer deadline to meet. Fortunately for me, customer accepted what was sent!”

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Posted 4 days ago

“Items never arrived.”

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Posted 1 week ago

“My wallpaper was very late and I waa rrated very badly”

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Posted 2 weeks ago

“My experience has been very poor. The delivery was supposed to take 1-3 days and when I finally found out when it was going to be delivered I was not going to be in. I changed the delivery address with a cost of £6.30 and despite receiving a notification that the parcel had been delivered it was not delivered to the address I stated. So nine days later I have still not received my parcel.”

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Posted 2 weeks ago

“Unfortunately, I received a fabric memo and not the wallpaper samples! Please send my wallpaper samples, I did email your company. No response.”

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Posted 2 weeks ago

“What’s the point of ordering a sample, if when it comes it’s too small to actually show any of the design Very disappointed”

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Posted 1 month ago

“Have not received order to date”

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Posted 1 month ago

“Half of my order hasn’t arrived and no one has answered my emails enquiring about this”

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Posted 2 months ago

“Disappointed with one of my wallpaper samples Which had background colour only ! Not the repeat picture which should have had bright colours of boats on ! Useless to me !”

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Posted 2 months ago

“I did not receive the things that I ordered sadly although the payment had been taken.”

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Posted 3 months ago

“Item never showed up, customer serivce have no reponsed to my request”

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Posted 3 months ago

“Why ask me for a review before I even receive the product? Its a waste of time -”

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Posted 4 months ago

“I didn't get the samples I chose.”

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Posted 4 months ago

“I placed my order over a month ago and still haven't received any shipping details or my order.”

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Posted 6 months ago

“Still have not gotten my samples nor a email Stating that it’s shipped. It’s been a long time too so the lack of communication to me is the most horrible thing a company can do .”

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Posted 6 months ago

“Still Waiting for Sample that I ordered on 22nd February ...”

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Posted 6 months ago

“Sent the wrong colour sample TWICE. Will be going with a more reliable company”

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Posted 7 months ago

“Had wrong wall paper delivered over a week ago and have had no resolution to date disappointing.”

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Posted 8 months ago

“I ordered two bolster cushions in October and was advised there would be a delay, the standard of product is really poor - the pattern does not follow round and there is also lots of puckering at the ends”

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Posted 9 months ago

“Placed an order it hasn't arrived, tried calling to see what is happening and there is no one avalable to take my call. Very poor customer service!”

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Posted 10 months ago

Jane Clayton is rated 4.8 based on 11,170 reviews