Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.78

4.8 Rating 11,068 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 11,068 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 20th August 2026

475

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have not received order to date”

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Posted 5 days ago

“Half of my order hasn’t arrived and no one has answered my emails enquiring about this”

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Posted 2 weeks ago

“Disappointed with one of my wallpaper samples Which had background colour only ! Not the repeat picture which should have had bright colours of boats on ! Useless to me !”

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Posted 1 month ago

“I did not receive the things that I ordered sadly although the payment had been taken.”

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Posted 1 month ago

“Item never showed up, customer serivce have no reponsed to my request”

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Posted 1 month ago

“Why ask me for a review before I even receive the product? Its a waste of time -”

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Posted 2 months ago

“I didn't get the samples I chose.”

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Posted 2 months ago

“I placed my order over a month ago and still haven't received any shipping details or my order.”

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Posted 5 months ago

“Still have not gotten my samples nor a email Stating that it’s shipped. It’s been a long time too so the lack of communication to me is the most horrible thing a company can do .”

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Posted 5 months ago

“Still Waiting for Sample that I ordered on 22nd February ...”

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Posted 5 months ago

“Sent the wrong colour sample TWICE. Will be going with a more reliable company”

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Posted 5 months ago

“Had wrong wall paper delivered over a week ago and have had no resolution to date disappointing.”

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Posted 6 months ago

“I ordered two bolster cushions in October and was advised there would be a delay, the standard of product is really poor - the pattern does not follow round and there is also lots of puckering at the ends”

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Posted 8 months ago

“Placed an order it hasn't arrived, tried calling to see what is happening and there is no one avalable to take my call. Very poor customer service!”

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Posted 8 months ago

“I ordered some samples but I never received them despite the fact that you claim to have delivered them”

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Posted 9 months ago

“I haven’t received my package yet and I don’t know where it is. UPS has sent me a number of messages saying the pick-up place has been changed but I don’t know where to.”

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Posted 9 months ago

“The wallpaper I received was fine but the CS wasn't. Within days of ordering I got an email to say my chosed wallpaper was reduced in the sale. So, since my order hadn't been dispatched, I emailed JC asking them to cancel the order. Then, I ordered it at the cheaper sale price. JC contacted me several days after this to say the order had been shipped and it couldn't be cancelled. Rather than just give me a good will partial refund, they then sent the second order and asked that I return one. This I did at a cost of over £7. Utterly ridiculous and a complete waste of my time and money. No, i wouldn't use them again.”

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Posted 9 months ago

“Still waiting for samples 10 days after ordering”

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Posted 10 months ago

“The samples I ordered have not arrived”

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Posted 11 months ago

Hi there Pauline, Thank you for taking the time to share your feedback, and we're so sorry to hear that your first samples order was lost in transit via Royal Mail. I'm pleased to see that our Customer Services team have been in touch to replace your samples order free of charge. I hope this helps, but please do feel free to reach out if we can assist further at all. Best wishes, Jane Clayton & Company

Posted 10 months ago

“The sample took so long to arrive I had found alternative fabric elsewhere. I don't know if it was you or the post office but it shouldn't take a week to get a small piece of material. The fabric itself was nice.”

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Posted 11 months ago

Hi there Patricia, Thank you for taking the time to leave us a review, and we are sincerely sorry to hear that your order was delayed via Royal Mail. Please rest assured, we are reviewing our sample delivery methods in order to provide the best possible delivery service going forward. I do hope we'll have the opportunity to restore your faith in us in future. Best wishes, Jane Clayton & Company

Posted 11 months ago

Jane Clayton is rated 4.8 based on 11,068 reviews