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Jane Clayton Reviews

4.8 Rating 10,417 Reviews
96 %
of reviewers recommend Jane Clayton
Company Reviews Metrics Info
4.8
Based on 10,417 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Jane Clayton Reviews
Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Mickey W
Verified Buyer
“I bought some wallpaper with you which wasn't as expected colour wise so I requested to return. It's unopened so i requested a refund only to be told this wasn't possible due to the terms and conditions for the paper I ordered. The fact you won't refund me for an unopened item I find staggering nor even offer a credit note in exchange. This is the first and last time I'll be using J & C and I'll relay my thoughts to anyone thinking of using you.”
Helpful Report
Posted 9 months ago
Anonymous
Verified Buyer
“Not received my order and not responding to emails”
Helpful Report
Posted 10 months ago
Michael O
Verified Buyer
“I ordered wallpaper that was delivered by FedEx on 28/11. I did not receive the paper.”
Helpful Report
Posted 11 months ago
Rachel C
Verified Buyer
“Wallpaper was supposed to be received next day delivery. Still waiting 7 days later.”
Helpful Report
Posted 11 months ago
Tracey M
Verified Buyer
“Order placed 22.11.24 with order reading still in transit to Sheffield with UPS & no confirmation of delivery date even after contacting UPS by telephone. Therefore, cannot really comment regarding service only that delivery method is not very satisfactory. I hope the items are intact when they eventually arrive!”
Helpful Report
Posted 11 months ago
Marie F
Verified Buyer
“I am still awaiting delivery of my paid for samples”
Helpful Report
Posted 11 months ago
Crispin B
Verified Buyer
“Hi, UPS have still not delivered. I think it's been a week. Each day we get some kind of update and a promise to deliver but nothing happens.”
Helpful Report
Posted 11 months ago
Irene M
Verified Buyer
“I sent for sample wallpapers. I received a notice from Royal mail 7/11 indicating they had a received a parcel from your company which would be delivered Friday 8 November between 8.32am and 12:32pm. I waited in. it didn't arrive. I quizzed the postman who knew nothing about it. I then delivered another notice indicating the delivery would be Saturday between 8:25 am and 12:25pm. I didn't wait in but took delivery from the postman on my way out. The samples were helpful in the sense that I decided to go with a Morris wallpaper, but I will not be placing the order with your company as I find the delivery service unreliable and I already have a decorator booked. Regretable I know, but reliability is a very important part of service delivery.”
Helpful Report
Posted 11 months ago
Imogen R
Verified Buyer
“The order did not come within the time frame advertised and when I tried to contact the company ,they put the phone down and haven't responded to my email. Poor service.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Disappointed that messages sent after receiving a sample, for advice and help went read but totally ignored”
Helpful Report
Posted 1 year ago
FMHM D
Verified Buyer
“Sample far too small”
Helpful Report
Posted 1 year ago
Véronique D
Verified Buyer
“Bonjour, Je ne peux donner un avis sur les produits commandés puisque je ne les ai pas reçus et échange plusieurs mails par jour avec UPS qui se moque de moi. UPS m'avait informé que la livraison interviendrait le 15 octobre. Puis hier, j'ai été informée que la livraison aurait lieu entre 10h30 et 12h30. Je viens recevoir un mail me disant que la livraison est retardée. Mon nom a été modifié pour une raison que j'ignore (je vous transfère les mails d'UPS) et je vous demande d'intervenir en URGENCE auprès d'UPS pour que la livraison soit effectuée demain à Véronique DE LA HOUGUE Interphone : HOUGUE adresse : 2 rue du COLOMBIER - 4ème étage - 45000 ORLEANS. Merci pour votre intervention.”
Helpful Report
Posted 1 year ago
Valerie C
Verified Buyer
“I have not yet received the goods I ordered!”
Helpful Report
Posted 1 year ago
WL W
Verified Buyer
“Very dissappointing service for a nearly £2000 orfer.The main challenge was the delivery. The courier used by J@c. Courier mandated signature no other option. Given delivery window. No show. From real time map driver was just 5 mins away " in the neighbourhood" Given window later in day. No show . Msg informed of slight delay but parcel will arrive later in the day. At 7pm informed delivery next day. Next morning given 11-1pm window. Delivery turned up 8am! Refurbishing a house, would be very very reluctant to use j@c again”
Helpful Report
Posted 1 year ago
Good morning WL Wong, Thank you for taking the time to leave us a review, and I am sorry to hear of your disappointment with delivery of your order. We do instruct our delivery partners to require a signature for orders of this value as additional security to ensure delivery is received. I am disappointed to learn of the incorrect tracking updates provided by our courier. Please rest assured, we keep track of this feedback internally so that we can continually review the service provided by our delivery partners. Thank you for sharing this feedback, and I hope we can restore your faith in our service should you choose to purchase from us in future. Kind regards, Jane Clayton & Company
Posted 1 year ago
Christine M
Verified Buyer
“My deliver is yet to be received?”
Helpful Report
Posted 1 year ago
Tracy A
Verified Buyer
“I still haven't received my order so not able to provide a proper review at this stage”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“They are unable to deliver outside of the UK despite offering it as an option and”
Helpful Report
Posted 1 year ago
Good morning, Thank you for your review. Whilst some of our products are only available within the UK, many of our products are available for Europe & International delivery. I'm sorry if your preferred option is not available to deliver to your location, but please do reach out to us if this is the case and we would be happy to discuss alternatives and provide our recommendation. You can call us on +441761 404505 or email us via theteam@janeclayton.co.uk where we will be happy to help. Kind regards, Collette
Posted 1 year ago
Anna Q
Verified Buyer
“Never received the samples ordered and unable to reach company.”
Helpful Report
Posted 1 year ago
Mary H
Verified Buyer
“Words cannot express by dissatisfaction! I placed an on 12/6/24 for Neon fabric and confirmation came through to showing my correct address. The same day I amended the order to ensure the fabric was f/r. 4 working days later receive a mail saying my fabric SHERBET !! was to be delivered to my old address the next day and a signature would be required. Wrong fabric! Wrong address! I sent 2 emails that evening and phoned your office when open the followed no day. Nobody could speak to me about the error !!!! I asked for a full refund. I was told this would be actioned. I waited 4+ hours and sent a sharp email. Then I received a written apology and was told a refund was being made to my card credited 29/6/24. How can a big company get things so wrong???? I cannot recommend Jane Clayton and trust this error is drawn to the attention of their MD.”
Helpful Report
Posted 1 year ago
Rachel B
Verified Buyer
“Ordered some paper needed more It says to email you never get back to people Will not order again from you”
Helpful Report
Posted 1 year ago
Jane Clayton is rated 4.8 based on 10,417 reviews
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